I had a prior checking account with USAA that was compromised by an unknown person(s). I had to reopen another checking account.
There was a balance of $114.00 in the old checking account. I received my direct deposit and paid the $114.00. USAA would not release my other funds until they can make sure it goes through. The money was paid from a direct deposit from my job.
Well I was told it would be available on Friday.
I went to get money to go to my chemo appointment and the funds were not available. I called USAA Banking and was told I was told the wrong information I wont have funds until Tuesday. I tried to explain to them I have to go to my Chemo appointment and need to get medicine I need for the weekend.
I need my money. I was told sorry you have to wait until Tuesday.
Even with my condition they had no remorse and just transfer me around and around and around and around.
This company says they for military who served and serve now, but I do not feel that they even care.
Product or Service Mentioned: Usaa Banking Service.
Reason of review: LIED TOO.
Monetary Loss: $114.
Preferred solution: Release my funds.
Location: 10750 McDermott Fwy, San Antonio, TX 78288