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The diminution in value claim review resulted in a an assessment of my loss equal to $1176 provided to me on the 25 September 2019. I strongly disagree with this assessment.

1.

The foremost factor is that my vehicle has an accident on its title,

before the accident it had a clear title.

2. My vehicle is an electric vehicle that has a lithium-ion battery in the

rear portion of the car, where the impact took place. One of the service

professionals at Brown's Toyota told me that after such an accident the

battery's life cycle reduces dramatically.

3. Carmax has appraised my vehicle at $20000.

Additionally, 2017 Toyota Prius Prime Premium with similar mileage and most importantly a clear title costs $24998. This vehicle is available within 50 miles from my home.

4. The original USAA representative, who I talked to at the time of the

accident, assured me that my vehicle will be restored to the original

condition that it was in prior to the accident.

I want a vehicle with a

clear title and I would have to incur additional expenses such as 6%

Maryland sales tax, $299 dealer fees, and approximately $329 MVA

registration fees.

5. The numbers indicate that the loss in value that I have incurred is equal to: $24998 - $20000 + 6% MD tax + $299 + $329 = (approximately) $5925.88.

Reason of review: Problems with payment.

Monetary Loss: $6000.

Preferred solution: Let the company propose a solution.

USAA Cons: Very poor business practices.

  • poor accountabilty
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