My car was totaled by a USAA insured driver on Christmas Eve. She was not the owner of the car she was driving and we had to go through her insurance.
It took almost a month just to get the claim filed as she did not file it and the car was in storage until today because they would not pay the full storage and towing fees. They are giving us just under $5000 for the car and storage/towing while storage and towing came to $6000. They were rude each time we got someone to pick up and we had to get a supervisor to even get that to happen. It has been a 5 month ordeal and I wasn't even in the car when it happened!
She totaled a parked car and we are still fighting to get reimbursed for our losses.
It took until two weeks ago for them to even make the offer and the towing and storage was already $5500 when that happened. This is wrong on so many levels and there is nothing that we can do to even make this right.
Product or Service Mentioned: Usaa Claim.
Reason of review: Poor customer service.