These last years have been horrific and I have been a member since 1963. USAA Board Members should be ashamed of themselves. This used to be such an admirable company and nit it is the pits.
No help for weeks after car totaled. No help for weeks when tornado took roof.
Screwed up my credit cards. USAA has gone downhill since the switch to add more people and had enlisted to join. Nothing against enlisted but the company grew exponentially. So sad and I imagine that my hero husband us turning over in his grave.
I will be switching to a company that I can trust and rely on. I have never been late on payments and everything has been drafted. I wont switch credit cards right now as it could hurt my credit. It is sad to see that a once prominent and caring company has turned into a liability.
You have nice people working for USAA but your board is doing so poor that I would not rate it one star. Kathleen Pedigo, a once proud member since 1963
User's recommendation: Skip USAA.
Location: Houston, Texas