I been a USAA member for 8 years and never had been accused of any fraud. In June of 2014 my debit card was stolen and used at Fort Bragg, North Carolina.
Once I saw my card was being used in another state for charges I didn't make I called USAA and canceled the card. I also put a stop to all transactions on the account. I spoke to a usaa representative and they told me I had to go to Chicago, IL look at video from the places the card was used and then to file a report. I am an active duty Army Service member and I could not just up and leave and go to Chicago.
So in December 26 2014 I called back after talking to legal about this situation USAA said i found responsible for the transactions from Chicago, IL. My question is why even have a fraud department if they don't do no investigation and the member of usaa have to do they own investigation. Then they tell me I am responsible for the amount but usaa says they help the soldier the Insurance is more expensive than most then when the service members have identity theft they turn they back and basically say you are screwed and you have to pay back money that was stolen from you.
This is by far the worst I ever been treated by any bank I would not recommended any further business with this company.
Product or Service Mentioned: Usaa Credit Card.
Reason of review: Not as described/ advertised.
Monetary Loss: $9000.
Preferred solution: Let the company propose a solution.