I have been with USAA for 6 years and the first five were great. But this last year USAA has went down on customer service.
I have applied for 4 loans and be declinded all 4 times from USAA but the three that were turned down by USAA was approved by Service One. USAA states it knows what it means to serve but they can not prove it by me. I think they need to do a consumer check and see the difference they are doing wrong. I have since left USAA and taken my business else where.
I think USAA has done nothing more than use the thinking it is all about the money not the customer.
Because after I got a decline of credit from them they call and the rep stated that they have to watch out for their interest. And that all late payments that were made two years ago on closed account also was used to base their decission.
Tell me what would you do after that and another bank stated we can help. USAA will lose more and more customers and then what is their intrest going to be like.
Review about: Usaa Credit Card.