State: Texas Product: Usaa Banking Service Clear all filters (12 of 56 reviews match)
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USAA in Richmond, Texas - Lies; depending on who you talk to: banking or IT or Security

1.5
Details
Account put on hold for no reason. Kept that way for 7 days. Bank could NOT give a reason. Still dealing with this after over a week. Don't bank here. 21 year customer
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Review
#1639085 Review #1639085 is a subjective opinion of poster.
Service
Usaa Banking Service
I had a prior checking account with USAA that was compromised by an unknown person(s). I had to reopen another checking account. There was a balance of $114.00 in the old checking account. I received my direct deposit and paid the $114.00. USAA would not release my...
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Review
#1541534 Review #1541534 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
LIED TOO
Loss
$114
Preferred solution
Release my funds
2.4
Details
Recently, my son and I were informed by USAA of a suspected data breach. They informed us via their inbox, in a message titled “Notification of New Debit Card“, the information at the bottom of this message. I reached out to USAA to ascertain three items: Where was my...
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Review
#1522368 Review #1522368 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Failure to protect me
  • Business protecting business
  • Self-service practices
Reason of review
Bad quality
Preferred solution
Disclosure of information
Tags
  • usaa financial
  • Data Breach
  • Protection 1 Scam
1.0
Details
Can't access any money for easter weekend due to USAA computer problems... Due to USAA's internal network problem with their overdraft kicking in for no reason, I am about to go into the four day weekend without access to my checking account funds. Because of the...
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8 comments
InternalAldabraGiantTortoise758
#1735928

Hackers leave me feeling infested by persitic fleas USAA like fever infested ticks sucking the last drops

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Review
#1517949 Review #1517949 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Frustrating
Cons
  • Horrible customer service
Reason of review
Bad quality
1.0
Details
USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
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2 comments
Anonymous
#1561300

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

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Review
#1356831 Review #1356831 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment
1.7
Details
One definition of *** is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The...
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1 comment
h.kitchener
#1526655

No, don't go to Bank of America. You may regret that too.

For an account, either checking, savings or even credit card, find a local credit union and set them up there. You join too. Not only better, local service but all around better. At one time I had three kids in the military starting when they were 18 and set them up with my credit union with me as co-owner----that way I could do anything on their accounts if they were deployed overseas, etc.

This worked out fine as there were instances where I had to do something on their accounts while they were away and couldn't do it. Get out of USAA because, as you say they have very poor customer service now.

Review
#1313779 Review #1313779 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Checking Accounts
  • Credit Cards
3.5
Details
I called USAA and they said they can provide a letter with my total account balance, I said I don't want my entire balance on it, just the sentence saying that I have sufficient funds to cover the purchase price. They instructed me that they can't do this! They can't...
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3 comments
Anonymous
#1273923

Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase.

If they write the letter and you decide to spend the money before the closing, they can now be exposed to legal consequences by the seller. They will not do that. They can only give facts.

Your banking balance is a fact.

You having sufficient funds is not a fact. They do not know your other obligations. No, the bank is not there to be manipulated by you.

They provide a very limited and regulated service. You are being unreasonable.

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Review
#992424 Review #992424 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Dislike usaa
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts profile.
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1 comment
Anonymous
#1264820

Strange, there are complaints on this website about too many security questions on the phone from USAA. For your new bank, be sure to use two-factor authentication.

Review
#983146 Review #983146 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

USAA fails miserably on multiple fronts

​I used to brag about USAA as my insurance provider. Now I actively campaign against them. I will try to keep this short. I applied for a mortgage and paid for an interest rate "lock". When the time came for closing, the interest rate for the loan went up 3/8 of a % point. When I asked USAA about it, they said that mortgage rates had gone up. I worked at Fannie Mae at the time, and I KNOW that they went down. Good-bye to USAA banking. ​I was hit by another car, and USAA did next-to-nothing to help with the claim. After weeks of trying to get hold of the right person at USAA, I contacted the other driver's insurance company. They said that the had a check for USAA, that they had told USAA about it 6 weeks ago, and that USAA would not even tell them where to send the check! After all of that USAA nearly doubled MY insurance rates - for 3 years. I asked why, and they said that insurance rates had gone up in northern VA. I asked others who insured with USAA, and they said that their rates had not gone up. After 3 years, my rates went back down again. I asked USAA why they went down, and they said that the accident of 3 years ago had been charged to me!! Good-bye to USAA auto insurance. ​I had a pipe burst in my house, flooding the kitchen and basement. USAA said that they were closed for the 3-day weekend, and to call them back on Tuesday. I fixed the pipe myself, and their clean-up crew came out on Tuesday to clean up and dry up. That was the last good thing that happened. USAA sent a check to me for $5000, made out to a contractor. The contractor told me to pay them up front. I said "no. The check indicates that I should give it to you when the work is done." The contractor never returned calls after that. I spent 4 weeks calling them and USAA - neither of whom returned my calls. So I did the work myself. I told USAA about it, and they re-issued the check to me..... for $2500. I asked why it was lower, and they said "because you are not a GC". I was livid. USAA screwed up by the numbers, obliged me to spend 60 hours repairing the work, and then rewarded themselves for such horrid service?!?!? I have stopped using them altogether, and actively campaign against them when/where I can.
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3 comments
Anonymous
#828828

Too many reports to be credible. Are you a disgruntled ex-employee?

This is over the top and thus must be false.

Get a life. No, I do not work for USAA and have no connection to them.

Anonymous
#831570
@pulltype

Pulltype, I can assure you that after 17yrs with USAA I cancelled my auto policy with them today and is moving my direct deposit, investments and all other insurance as soon as I can get it accomplished. I have spoken with a few friends that have been with them for more than 15yrs and a few have left within the past 6 months.

My complaint is below. I have only dealt with them as a customer never worked for them nor did they deny me approval for a loan.

USAA my insurance company for my vehicle canceled my policy two months ago by accident and as a result I ended up with a suspended license and no coverage. I discovered this by accident Thursday evening from a police officer friend of mine. I called USAA livid and they apologized and back dated my policy and gave me a letter explaining the mess up.

I spent almost 2 hrs at DMV 3 days after getting out the hospital to get this issue resolved. I did cancel my policy with USAA after 17yrs of having them once I found a policy 2 days later. In April I discovered that my daughter's car that I purchased and called USAA in Jan 2014

to add was not added because they failed to do the final processing. They are on a roll messing their customers over lately.

Do you know they sent a bill for the two months they didn't provide me coverage?

The explanation is they would have covered any accidents had it occurred so they are owed that amount. Am I crazy for thinking no way I am paying?

Donna

Anonymous
#831592
@Donna

They backdated your policy. They are covering you for the time you believe you had no coverage.

They have verified with the letter that you would have been covered had you had a loss. This is what saved you from a continuation of a suspended license and high fines. You owe for the time you are being provided coverage. This is a simple concept.

I can't believe you want them to cover you and for free. Seriously?

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Review
#499215 Review #499215 is a subjective opinion of poster.
Service
Usaa Banking Service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA is a loan shark to veterans

Due to VA withholding my disability benefits I was unable to keep up with my USAA car loan and insurance. I informed USAA in first week of Dec when I will be able to start and catch up on payments. the next week the towed my car and locked my out of my online banking account limiting my access to mobile only. Fastforward to Jan, i had to move from San Marcos to San Antonio to stay with friends because I lost my apt. I called USAA about getting tools and equipment from my car only to get the run around but the Debt Collection Office. The (unknown female) wanted me to pay the full amount of what I own on my loan. No payments. I told that was not going to happen and that I can only do payment pays and she was reluctant to give me the information that I needed and in informed me that my car was sold. I called again the follow month, February, to talk about paying off my debt with USAA and to lift the access restrictions to my account. Again, unknown female, refused to except a payment pay, refused to lift any restrictions on my account and told me that the access I had on my mobile phone (app) had all the features of the website. She refused to listen to my reasons to why I need a payment option and told me "we all have problems" and stonewalled me from speaking to anyone else. In the months that passed I have not been about update my address with USAA over the phone nor use any of the feature site products. The normal customer service run into account code errors and are unable to help me. Sister site products like USAA secure card applications have to be mailed to me and go to the old address taking weeks to months to find me. And mail notices like the information that I could in fact get a payment plan to pay my debt didn't find me until 3 months after the face. The very month of February when I called. All of my information has been forward to debt collectors when we could of settled this in January. This debt has been post to my credit report and if I do pay the collectors USAA losses will show up on my tax returns causing me to pay the IRS the same lump sum difference all at once. This was a purposeful targeted act. No where on the mobile app did this information show up. Past debts like USAA car insurance (which I paid off in February) still shows up as unpaid. This is beyond wrong and its time USAA be held accountable for its actions.
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3 comments
victorywealth225
#720516

Hi,

If you are interested to work as an online accountant get back to me for more information.

judithbabcock905@gmail.com

Regards,

Anonymous
#698547

Bottom line here: you stopped your car payments and car repo was next. What did you expect?

Anonymous
#769003
@pulltype

Bottom line is, you are a paid usaa troll pulltype. I on the other hand, troll anything usaa, because they suck.

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Review
#438723 Review #438723 is a subjective opinion of poster.
Service
Usaa Banking Service