State: Texas City: San Antonio Product: Usaa Card Replacement Clear all filters (1 of 1 reviews match)
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USAA - Tired with recurring problems left unsolved

2.9
Details
Sometimes I'm within a millimeter from dropping USAA because it seems there are always unresolved issues. Our credit card is still, still in the process of being "changed" and despite being assured all is just fine, our card-to-be-retired simply does not work. I explain that I tried four times to get my newspaper subscription renewed and my old card was rejected three times in a row so that all the data required being reentered. Time lost? No problem, it finally worked. What strikes me as insulting is how USAA hides access to place reviews. I wonder why? Were it such a noble organization with stellar performance one might think they would be proud of the reviews left by its customers.
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Review
#990397 Review #990397 is a subjective opinion of poster.
Service
Usaa Card Replacement
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts