State: Texas City: San Antonio Product: Usaa Banking Service Clear all filters (6 of 56 reviews match)
filters
State:
City:
Product:
1.0
Details
USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
View full review
2 comments
Anonymous
#1561300

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

View more comments
Review
#1356831 Review #1356831 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Problems with payment
1.7
Details
One definition of *** is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The...
View full review
1 comment
h.kitchener
#1526655

No, don't go to Bank of America. You may regret that too.

For an account, either checking, savings or even credit card, find a local credit union and set them up there. You join too. Not only better, local service but all around better. At one time I had three kids in the military starting when they were 18 and set them up with my credit union with me as co-owner----that way I could do anything on their accounts if they were deployed overseas, etc.

This worked out fine as there were instances where I had to do something on their accounts while they were away and couldn't do it. Get out of USAA because, as you say they have very poor customer service now.

Review
#1313779 Review #1313779 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Checking Accounts
  • Credit Cards
3.5
Details
I called USAA and they said they can provide a letter with my total account balance, I said I don't want my entire balance on it, just the sentence saying that I have sufficient funds to cover the purchase price. They instructed me that they can't do this! They can't...
View full review
3 comments
Anonymous
#1273923

Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase.

If they write the letter and you decide to spend the money before the closing, they can now be exposed to legal consequences by the seller. They will not do that. They can only give facts.

Your banking balance is a fact.

You having sufficient funds is not a fact. They do not know your other obligations. No, the bank is not there to be manipulated by you.

They provide a very limited and regulated service. You are being unreasonable.

View more comments
Review
#992424 Review #992424 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Dislike usaa
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts profile.
View full review
1 comment
Anonymous
#1264820

Strange, there are complaints on this website about too many security questions on the phone from USAA. For your new bank, be sure to use two-factor authentication.

Review
#983146 Review #983146 is a subjective opinion of poster.
Service
Usaa Banking Service
Reason of review
Poor customer service

USAA is a loan shark to veterans

Due to VA withholding my disability benefits I was unable to keep up with my USAA car loan and insurance. I informed USAA in first week of Dec when I will be able to start and catch up on payments. the next week the towed my car and locked my out of my online banking account limiting my access to mobile only. Fastforward to Jan, i had to move from San Marcos to San Antonio to stay with friends because I lost my apt. I called USAA about getting tools and equipment from my car only to get the run around but the Debt Collection Office. The (unknown female) wanted me to pay the full amount of what I own on my loan. No payments. I told that was not going to happen and that I can only do payment pays and she was reluctant to give me the information that I needed and in informed me that my car was sold. I called again the follow month, February, to talk about paying off my debt with USAA and to lift the access restrictions to my account. Again, unknown female, refused to except a payment pay, refused to lift any restrictions on my account and told me that the access I had on my mobile phone (app) had all the features of the website. She refused to listen to my reasons to why I need a payment option and told me "we all have problems" and stonewalled me from speaking to anyone else. In the months that passed I have not been about update my address with USAA over the phone nor use any of the feature site products. The normal customer service run into account code errors and are unable to help me. Sister site products like USAA secure card applications have to be mailed to me and go to the old address taking weeks to months to find me. And mail notices like the information that I could in fact get a payment plan to pay my debt didn't find me until 3 months after the face. The very month of February when I called. All of my information has been forward to debt collectors when we could of settled this in January. This debt has been post to my credit report and if I do pay the collectors USAA losses will show up on my tax returns causing me to pay the IRS the same lump sum difference all at once. This was a purposeful targeted act. No where on the mobile app did this information show up. Past debts like USAA car insurance (which I paid off in February) still shows up as unpaid. This is beyond wrong and its time USAA be held accountable for its actions.
View full review
3 comments
victorywealth225
#720516

Hi,

If you are interested to work as an online accountant get back to me for more information.

judithbabcock905@gmail.com

Regards,

Anonymous
#698547

Bottom line here: you stopped your car payments and car repo was next. What did you expect?

Anonymous
#769003
@pulltype

Bottom line is, you are a paid usaa troll pulltype. I on the other hand, troll anything usaa, because they suck.

View more comments (2)
Review
#438723 Review #438723 is a subjective opinion of poster.
Service
Usaa Banking Service

USAA in San Antonio, Texas - Prevented Fraud

I have been banking with USAA for several years. I have never had an issue with them and calling into their service line has always been a great experience. I always get a helpful representative who speaks english and is able to resolve my questions and transactions. Recently, USAA was able to identify a possible fraudulant transaction on my credit card statement and called me to verify. The representative was able to help me determine which charges were legitimate and which ones were not. From there, they were able to reverse the fraudulant transaction. I couldn't ask for more...
View full review
1 comment
Anonymous
#445920

I work for USAA's Fraud department. Just remember - any fraudulent charges are ZERO liability! Thats why USAA is the best!

Review
#297973 Review #297973 is a subjective opinion of poster.
Service
Usaa Banking Service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts