State: Texas City: San Antonio Product: Usaa Auto Loan Clear all filters (2 of 20 reviews match)
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I've been a customer of USAA for 16 years. After my vehicle was totaled by an uninsured motorist, I'm required to put $100 down for a rental, mind you they don't have ONE that the $30/ day will cover so I am responsible for daily taxes, they gave my half what my car...
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Anonymous
#1657212

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march a...

Review
#1436540 Review #1436540 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution

USAA Twilight Zone policies !

An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was approved because the name on the title was different. Same seller, same vehicle, same everything except the actual name. Another hour of my day. Congratulations, your loan is approved a second time ! Twilight Zone part, my credit worthiness, in just twelve hours had gone down so much that my new loan would cost me $600 more in interest. USAA did a hard pull on my credit twice in twelve hours, this apparently caused my credit score to change enough to justify a higher interest rate. Even more Twilight Zone, not their fault, to bad, so sad, take it or leave it, all said very nicely. Now, I am mad because I feel cheated ! Went to Navy Federal Credit Union for the loan. Cancelled my car insurance, cancelled my homeowners insurance, cancelled my direct deposit to USAA. I realized, if I ever had an insurance claim I would have to deal with USAA policies.
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Review
#1013564 Review #1013564 is a subjective opinion of poster.
Service
Usaa Auto Loan
Pros
  • Very polite customer service agents shackelled
  • Very polite customer service
Cons
  • Psudo
Reason of review
Poor customer service
Loss
$600
Preferred solution
Opportunity to resolve the issue was yesterday, I've moved on.

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts