State: Texas City: San Antonio Product: Usaa Auto Claim Clear all filters (9 of 101 reviews match)
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A person insured with USAA pulled out in front of my son and they have fought me all the way with not wanting to pay even though all the evidence points to it being their drivers fault. I have repeatedly called and left messages for the adjuster and a manager to call...
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5 comments
Anonymous
#1631473

So you don’t like the answer and you harass them by demanding multiple callbacks? For what, the same answer?

I wouldn’t call you back if you were a pain in the *** either. I’m not even insured with them but, on a human level, dealing with you sounds like a nightmare.

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Review
#1424079 Review #1424079 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.0
Details
How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...
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2 comments
Anonymous
#1631475

You aren’t their client. Stop whining.

You get what the law allows, 3 days. If you don’t like it file with your own insurance.

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Review
#1423590 Review #1423590 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Horrible experience
  • Lack of compassion
  • Lack of honesty
Reason of review
Poor customer service
Loss
$7000
Preferred solution
extention of car rental until car claim has been handled and closed
1.8
Details
My family has had USAA for decades and until recently they have been great. Apparently they have changed how they operate in the last few years. This is a brief description of how they are handling a recent motor vehicle accident claim without bodily injury.. 1. No...
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5 comments
Anonymous
#1657222

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.

the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i have every conversation recorded like yourself , and going forward will record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.

this is supposed to be a thank you for our service? what a kick in the *** I have now consulted a lawyer to protect myself.

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Review
#1318108 Review #1318108 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Frustrating
Cons
  • Lack of knowledge
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
5.0
Details
I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have it stolen! Not true, no evidence just...
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1 comment
Anonymous
#1414604

Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.

Review
#1163123 Review #1163123 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Poor customer service
1.0
Details
I have had the worst experience with my auto claim with USAA. They have not paid for my rental car which was over $800.00 and they have only paid for 90% of my auto repairs. The body shop had to fight them to get them to pay that much. I am at this point out over $1800.
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2 comments
Anonymous
#1398204

Another bogus report.

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Review
#1139679 Review #1139679 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Claims adjuster experience
Reason of review
Claim issue
Loss
$1800
Preferred solution
Full refund
Tags
  • Usaa Auto Insurance Claim
1.0
Details
I called USAA (his insurance) & was told an adjuster would contact me, NEVER DID. I took my truck to a reputable service provider to get an estimate & gave them all of the information from the gentleman's insurance. The claim was denied. The man never responded to...
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2 comments
Anonymous
#1382770

Nonsense post. U-Haul does not have insurance with USAA.

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Review
#1118935 Review #1118935 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Integrity and the customer service
  • Integrity and the customer service of lies and laziness
Reason of review
Poor customer service
Loss
$1900
Preferred solution
Full refund
1.0
Details
The past year we have bought been involved in two accidents that were not our fault we went through USAA and they lowballed us and talk for months after stealing our car refusing to tell us where it was we we went and finally got them to release it to the other...
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1 comment
Anonymous
#1360344

At no point in this rambling, incoherent post did anything make sense. What the *** is your problem?

Don't blame your inability to understand any basic insurance concepts on USAA. Instead of having any personal accountability you blame everything on the company because they couldn't read your mind and, if this post is any indicator, you cannot communicate like a human being.

Review
#1087447 Review #1087447 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment

USAA's service has gone down, down, down

3.3
Details
I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters, and the adjuster never got it touch with me. I had to make over 30 calls to correct problems they caused, like assigning me to a repair shop far from my home without even asking me. It's a good company in some ways and a mediocre one in other ways. Too bad its customer service is dropping so much -- they're no longer a great company to work with.
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Review
#992423 Review #992423 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Professionalism of people on phone when call with problems
Cons
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
Reason of review
Poor customer service
Preferred solution
Make a serious effort to prevent this kind of problem, e.g., assign local adjusters.
Tags
  • Usaa Car Insurance
Resolved
3.6
Details
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?

Update by user May 04, 2017

I've given up dealing with them. It seems to be only the claims department as other people seem shocked that they are handling claims in such a cold-hearted manner with long-time members. They are just getting too big and when you expand your customer base beyond your...

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5 comments
Pilote7102
#1270937

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part that the bumper and other parts attach to is bent.

But not the "frame" (rail) itself. An expert is going to look at it and if that extended part of the frame can be straightened, it might be recoverable. If not, I'll be parting the truck out and keeping certain improvements recently made to put into a replacement of approximately the same year and engine type.

Have talked with the Claims rep since then and things seem to be cordial again.

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Review
#979212 Review #979212 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Convenience of having all accounts with one bank
Cons
  • Customer service
Reason of review
Poor service and suspicious appraisal
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
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