USAA Reviews in San Antonio, Texas
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USAA review in San Antonio, Texas: NOT MILITARY FAMILY AT ALL
USAA review in San Antonio, Texas: Previous Review
USAA thinks customers are stupid
- Credit card or banking service
- Treatment
You aren’t their client. Stop whining.
You get what the law allows, 3 days. If you don’t like it file with your own insurance.
- Frustrating
- Not professional
- Lack of honesty
- Lack of compassion
I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.
the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i now record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.
this is supposed to be a thank you for our service? what a kick in the ***
- Totally unfair claims people
- Incompetent employees
- Lack of compassion
So you don’t like the answer and you harass them by demanding multiple callbacks? For what, the same answer?
I wouldn’t call you back if you were a pain in the *** either. I’m not even insured with them but, on a human level, dealing with you sounds like a nightmare.
Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.
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I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.
the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i have every conversation recorded like yourself , and going forward will record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.
this is supposed to be a thank you for our service? what a kick in the *** I have now consulted a lawyer to protect myself.
- Frustrating
- Lack of knowledge
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Not sure why you had problems, but I charge about the same as you and my two sons love USAA. We are not changing.