State: Texas City: San Antonio Clear all filters (73 of 1293 reviews match)
filters
State:
City:
Product:
Show
1.7
Details
I have been a customer of USAA for over 30 years. In the last five I have continued to pull business from them. It started when my dad died and he have a IRA account with them. As the executor of my father's estate I contacted them and they would not talk to me. They...
View full review
2 comments
Anonymous
#1622605

Not sure why you had problems, but I charge about the same as you and my two sons love USAA. We are not changing.

Review
#1438226 Review #1438226 is a subjective opinion of poster.
Cons
  • Treatment
  • Credit card or banking service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
VETERANS BEWARE!!!! I wouldn't give them a single star if that was an option. USAA Insurance-Despite the "WE CARE" About our Veterans-like me, present with their commercials we are all flooded with, when it comes time to file a claim in good faith, they will screw you,...
View full review
Review
#1366074 Review #1366074 is a subjective opinion of poster.
Cons
  • Lack of compassion
  • Feeling alone to deal with merchant
  • Thier response and rude employess
Reason of review
Poor customer service
Loss
$3500
Preferred solution
pay the fair value of my claim
Tags
  • Insurance tactics
  • Usaa Not Nice
1.0
Details
How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...
View full review
2 comments
Anonymous
#1631475

You aren’t their client. Stop whining. You get what the law allows, 3 days. If you don’t like it file with your own insurance.

Review
#1423590 Review #1423590 is a subjective opinion of poster.
Pros
  • Frustrating
Cons
  • Lack of compassion
  • Lack of honesty
  • Lack of understanding
Reason of review
Poor customer service
Loss
$7000
Preferred solution
extention of car rental until car claim has been handled and closed
I've been a customer of USAA for 16 years. After my vehicle was totaled by an uninsured motorist, I'm required to put $100 down for a rental, mind you they don't have ONE that the $30/ day will cover so I am responsible for daily taxes, they gave my half what my car...
View full review
1 comment
Anonymous
#1657212

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march a...

Review
#1436540 Review #1436540 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
1.0
Details
USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
View full review
2 comments
Anonymous
#1561300

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

Review
#1356831 Review #1356831 is a subjective opinion of poster.
Reason of review
Problems with payment
1.8
Details
My family has had USAA for decades and until recently they have been great. Apparently they have changed how they operate in the last few years. This is a brief description of how they are handling a recent motor vehicle accident claim without bodily injury.. 1. No...
View full review
5 comments
Anonymous
#1657222

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march a...

Review
#1318108 Review #1318108 is a subjective opinion of poster.
Pros
  • Frustrating
Cons
  • Lack of knowledge
Reason of review
Poor customer service
Loss
$3600
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
A person insured with USAA pulled out in front of my son and they have fought me all the way with not wanting to pay even though all the evidence points to it being their drivers fault. I have repeatedly called and left messages for the adjuster and a manager to call...
View full review
5 comments
Anonymous
#1631473

So you don’t like the answer and you harass them by demanding multiple callbacks? For what, the same answer? I wouldn’t call you back if you were a pain in the *** either. I’m...

Review
#1424079 Review #1424079 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.3
Details
After a total loss of a car, I received an estimate for the value of the car, and of course they subtracted the deductible ($1000). A low estimate, for sure, but not ridiculous. Then they docked $500 because of some dings in the car. But those dings were from previous...
View full review
3 comments
Anonymous
#1546124

Hey "Anonymous" if you weren't a company shill, you'd have your real name there. You and USAA are a joke.

Review
#1324524 Review #1324524 is a subjective opinion of poster.
Cons
  • What they have become
  • Customer service representative
Reason of review
Lies to me.
Loss
$9500
Preferred solution
Pay the actual value of the car, minus the deductible.
1.7
Details
One definition of *** is doing the same thing over and over, but getting nowhere. This is today's USAA. I've been a USAA member for 38 years. A once highly efficient and responsive insurance firm serving active duty military and veterans sadly has gone downhill. The...
View full review
1 comment
h.kitchener
#1526655

No, don't go to Bank of America. You may regret that too. For an account, either checking, savings or even credit card, find a local credit union and set them up there. You jo...

Review
#1313779 Review #1313779 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Checking Accounts
  • Credit Cards

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.0
Details
USAA customer service isn't...it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25]...
View full review
3 comments
Anonymous
#1487124

USAA customer service sucks and no I am not a disgruntled employee but their insured lied and they took his word over mine and I had pictures showing the damage to my car they...

Review
#1256105 Review #1256105 is a subjective opinion of poster.
Pros
  • Customer service they used to have
Cons
  • Lied to
  • No resolution to my problem with the company
  • Failure to listen to my issue
Reason of review
Poor customer service
Loss
$119
Preferred solution
Full refund