State: Texas City: San Antonio Clear all filters (52 of 1006 reviews match)
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I was sideswiped on the highway by a man driving a uhaul truck, the man actually followed me off the highway and pulled over, very night gentleman. He gave me his insurance information and we parted. I called USAA (his insurance) & was told an adjuster would contact...
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Anonymous
Anonymous

Nonsense post. U-Haul does not have insurance with USAA.

1.0
I didn't like
  • Integrity and the customer service of lies and laziness
  • Integrity and the customer service
#1118935
Reply to reviews
USAA held the Homeowners Insurance policy on my Mother's house. My Mother was murdered in her kitchen and there was damage to the floors and cabinets from the blood. USAA initially refused to pay the claim based on that the damage was "intentional." The damage they...
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1.0
#1094623
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Please excuse the grammar. I used Siri talk to text I didn't proofread I'm sorry that . I'm trying get it out because there are thousands others veterans family that need to know they are not alone. It's time to pull together. They ripped me and my wife off. The past...
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Anonymous
Bobby

At no point in this rambling, incoherent post did anything make sense. What the *** is your problem? Don't blame your inability to understand any basic insurance concepts on U...

1.0
#1087447
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Usaa
#809517
2.2
Details
I was told a week ago a usaa corp. officer would contact me within 12 hours, still no communication.
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Customer service
Diversity of Products or Services
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Usaa
#631070
1.0
Details
Usaa allowed their PA to have known criminals coerce me to JUST GIVE my home, cars and assets and refused any/all police reports, dispatch records and sworn statements before/during and after the unethical deed.
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Customer service
Diversity of Products or Services
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USAA dropped FOX News and that is the cowardice those of us in the military do not subscribe to. Suggest they rethink their hasty retreat and show us who are customers that they back our family values, pride, self respect, work ethic, and respect for others instead of...
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Anonymous
Carmen sette 4566

Stuart Blain Parker CEO16 DE Zavala PLShavano tx home address

#1052336
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I agree. I have been a member for 43 years. I did my days in Vietnam. I have paid them large sums of money over that time and had my banking, insurance, second mortgage, and two credit cards with them. I ran into some tough times and asked for some understanding on the...
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rollo2016
rollo2016

I don't understand how not having internet access to your credit card info would affect your ability to pay your insurance. When you get your monthly insurance bill, you just ...

1.2
#1041887
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I had no claims on my car or house insurance for over 25 years but received a big increase. I called and was told that they had lost a lot of money this year and had to Increase prices. I called StateFarm and got better coverage for $220.00 cheaper and I can talk to...
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Anonymous
Anonymous

Bogus report.

I didn't like
  • Not reasonable
#1033351
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I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Mike

I have great service with them for 20 plus years (however I do make my payments on time). Plus recently my daughter had a fire in her house. Can't believe how great USAA has ...

Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

2.2
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
Reply to reviews
Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...
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1.0
I didn't like
  • Senior and top management do not respond to complaints
  • Customer service i received
  • No follow through
#1025548
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requested quote on property insurance on new home in Texas. gave them all the information. this was a 2nd home. received reply that I had to insure my present home with them in order to be insured. They must think they are the only game in town!!!! I was able to get a...
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Anonymous
JJ

USSA not, I like to follow insurance stories as I have been connected to that industry for more than 35 years. The first commenter is a troll who like to act like he is superi...

offconsumerpissed
off***sumer***ed

Let me guess: Got out of service as a private. No man that honorably served would whine like that. Or are you a dependa?

1.9
#1017546
Reply to reviews
I have been a member for over 15 years, banking, insurance, loan and investment. Very bad services in all areas within the last few months. I had to cancel my auto insurance claim because I couldn't get an adjuster to come out. It was a small issue, so I didn't bother....
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Anonymous
In M***achusetts

Customer service is very poor, Had a banking problem where USAA honored a check incorrectly and give out to much of my money. They told me it was my problem and they would no...

Anonymous
anonymous

i bought auto and homeowners insurance from USAA, it took them two months to get the right date on the auto policy, so I cancelled both f them, then they refused to refund my...

1.7
I didn't like
  • Overall customer services
#1016057
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