State: Texas City: San Antonio Clear all filters (76 of 1329 reviews match)
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USAA in San Antonio, Texas - NOT MILITARY FAMILY AT ALL

1.6
Details
USAA is not that great. Shop around for other insurance policies and loans. We banked with USAA for over 10 years and It’s due to the convenience and of course falling for the taking care of Soldiers and family.
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Review
#1616379 Review #1616379 is a subjective opinion of poster.

USAA in San Antonio, Texas - Previous Review

My review did not go through to USAA. It was returned undelivered.
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Review
#1605344 Review #1605344 is a subjective opinion of poster.

USAA thinks customers are stupid

USAA has adopted the usual attitude toward customers. They seem to think we are all stupid. One guy, in particular who claims to work in the CEOs office just flat out lies about what has been said and when challenged gets defensive. Asks if you are recording the call and if you answer in the affirmative - hangs up. Of course they tell you right up front that they are recording you. Usual corporate double standard. If you have a recording you can prove what they said and they can't stand that. One of the things I was told is that the county clerks office didn't know what they were doing - really. The county clerk found that statement very interesting.
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Review
#1541156 Review #1541156 is a subjective opinion of poster.
1.7
Details
I have been a customer of USAA for over 30 years. In the last five I have continued to pull business from them. It started when my dad died and he have a IRA account with them. As the executor of my father's estate I contacted them and they would not talk to me. They...
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2 comments
Anonymous
#1622605

Not sure why you had problems, but I charge about the same as you and my two sons love USAA. We are not changing.

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Review
#1438226 Review #1438226 is a subjective opinion of poster.
Cons
  • Credit card or banking service
  • Treatment
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I've been a customer of USAA for 16 years. After my vehicle was totaled by an uninsured motorist, I'm required to put $100 down for a rental, mind you they don't have ONE that the $30/ day will cover so I am responsible for daily taxes, they gave my half what my car...
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1 comment
Anonymous
#1657212

I am having the exact issue you are having almost exact except my car was in 4 feet of flood water .my claim was submitted on 12-21-18 and hear it is the first week of march and iaa or iia who is supposed to pick the car up from the shop still has not done so i have sent the title in weeks ago. it took the sub contracted claims adjuster forever to come out just to take pics he came out Feb21 of this year when the claim i made was 12-21-18 and then took the guy another 4 days to get to the shop where they had it go to be taken apart to see how much damage was done by the water.

the guy deemed it a total loss that same day and here it is 2 weeks later no payment no nothing still paying insurance and was told the same as you about being back dated . let me also add that i did not get a rental until 2-21 so i went almost 2 months with no rental paying out of my own pocket. i now record every conversation i have with usaa because they cannot be trusted anymore. i've been a customer for 10 plus years and in the past 3 to 4 years they have really gone downhill.

this is supposed to be a thank you for our service? what a kick in the ***

Review
#1436540 Review #1436540 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Let the company propose a solution
A person insured with USAA pulled out in front of my son and they have fought me all the way with not wanting to pay even though all the evidence points to it being their drivers fault. I have repeatedly called and left messages for the adjuster and a manager to call...
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5 comments
Anonymous
#1631473

So you don’t like the answer and you harass them by demanding multiple callbacks? For what, the same answer?

I wouldn’t call you back if you were a pain in the *** either. I’m not even insured with them but, on a human level, dealing with you sounds like a nightmare.

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Review
#1424079 Review #1424079 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.0
Details
How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...
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2 comments
Anonymous
#1631475

You aren’t their client. Stop whining.

You get what the law allows, 3 days. If you don’t like it file with your own insurance.

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Review
#1423590 Review #1423590 is a subjective opinion of poster.
Pros
  • Frustrating
Cons
  • Lack of compassion
  • Lack of honesty
  • Not professional
Reason of review
Poor customer service
Loss
$7000
Preferred solution
extention of car rental until car claim has been handled and closed
1.0
Details
VETERANS BEWARE!!!! I wouldn't give them a single star if that was an option. USAA Insurance-Despite the "WE CARE" About our Veterans-like me, present with their commercials we are all flooded with, when it comes time to file a claim in good faith, they will screw you,...
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Review
#1366074 Review #1366074 is a subjective opinion of poster.
Cons
  • Incompetent employees
  • Thier response and rude employess
  • Feeling alone to deal with merchant
Reason of review
Poor customer service
Loss
$3500
Preferred solution
pay the fair value of my claim
Tags
  • Insurance tactics
  • Usaa Not Nice
1.0
Details
USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
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2 comments
Anonymous
#1561300

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

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Review
#1356831 Review #1356831 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
2.9
Details
From March thru July 2018; I communicated with USAA Customer Service Associates on my auto policy, when able, regarding an auto incident, and as a 40 Plus year member; I was astonished of the lack of support, knowledge, but primarily the failure to follow up to what I...
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1 comment
Anonymous
#1552235

Strange, this has not been my experience. Not sure what is going on.

Review
#1343762 Review #1343762 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Customer service practices
Reason of review
Poor customer service
Loss
$353
Preferred solution
Let the company propose a solution
Tags
  • Usaa Let Me Down