State: Texas City: Dallas Clear all filters (11 of 1300 reviews match)
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I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...
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59 comments
Anonymous
#1652136

Every time I make effort to CALL and make a payment , I’m on hold or never sent to the right department ... I was sent repo letters for my vehicle because usaa fails to answer...

Review
#200736 Review #200736 is a subjective opinion of poster.
Service

USAA Mortgage

Calling to get any clarity on your escrow account after a house closing is a total joke. The system the employees can see differs from the mailed paper statements you will receive after closing, so trying to match up dollar amounts with an employee over the phone will be impossible. I called to figure out if we received the correct refund of our escrow. Based on a paper statement they sent me, it appears we are still owed some money. The employees have promised to email statements/payment history/etc that they have special access to through some mysterious portal that takes 72 hours to generate a report (is this 2016 or what?!) so I can see the walk down of payments and deposits to verify the amount, but the emails NEVER arrive. Now that I have called three times and not received the requested materials, I am about to give up (it's no longer worth my time) and have resolved to NEVER get a mortgage through USAA again.
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Review
#885132 Review #885132 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My account was hacked I could not log in to my account. After several calls, I found out my password had been changed. A saving & checking a saving account had been opened in my name, I only insurance & a credit card . It took several calls to get my...
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1 comment
Anonymous
#1052849

You need a credit freeze with all three credit bureaus, and immediately.

Review
#722424 Review #722424 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Let the company propose a solution
Tags
  • Commuinication Bad

USAA in Dallas, Texas - Homeowner's insurance dropped

About a year after moving into our house USAA dropped our coverage saying that the house was in a fire hazard area. Got no explanation of why exactly. We do live in the CA foothills but have plenty of defensible space. Farmers insurance saw no problem and covered us. Aren't many homes throughout the US in fire, tornado, flood, etc areas. I have been with USAA since 1989 and was extremely happy then, but over the years I have noticed that, like the military, their care for us has plummeted. Also my auto rates have sky-rocketed (and never a claim). Maybe the generals/ executives should be less proud of the $122 billion in assets and more about how the members are treated.
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Review
#482587 Review #482587 is a subjective opinion of poster.
I HAVE BEEN WITH USAA FOR THREE YEARS.. IN JUNE 2011 MY CAR WAS STOLEN AND TOTALED USAA STATED THAT THEY CAN'T COMPENSATE ME FOR MY STOLEN VEHICLE BECAUSE IT HAS A SCRATCH ON THE TRUNK THAT WAS REPAIRED A YEAR AGO THROUGH THEM.. WHAT HAS THAT HAVE TO DO WITH MY CAR...
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4 comments
Anonymous
#363481

To someone who knows better. For someone who knows better, or claims too, you sure don\'t know anything!! If any of this were the case I wouldn\'t have a complaint now would I...

Review
#263774 Review #263774 is a subjective opinion of poster.
Loss
$15

USAA Customer Service is horrible

Filing a claim against USAA auto insurance requires lots of patience. Like weeks of patience. It took about 3 weeks for them to even look at my car. After that they fought about paying for a rental. After having the rental for some time I got a call when I was out of town and USAA said they had paid enough on the rental and there were going to stop paying for it. Of course I had to spend the next hour on the phone going in circles talking to several people to try and get them to pay for the rental. Just a bunch of jerks. I know my insurance company has way better service. Stay away!
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1 comment
Review
#339713 Review #339713 is a subjective opinion of poster.
Service
Cannot connect to any of my finanacial accounts. Went through 9 different people & 7 departments & still cannot get to any of my accounts. Telephone promps do not address problem soving only selling business. No personal help that solved a *** thing. Can never talk to...
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1 comment
Anonymous
#478999

You can sit there listening to an automated recording all day if you choose to or at anytime you can ask for a rep. I would recommend you Try the mobile apps ,but something te...

Review
#317061 Review #317061 is a subjective opinion of poster.
I was offered an acceptable refinance rate for my VA mortgage on my initial conversation with USAA and agreed to have them take $350 from my checking account. When they called to follow up the deal, they said that I didn't qualify for the rate I was promised and...
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1 comment
Anonymous
#361087

They deny our pre approval loan, also deny to refund us $350.00, we got worse than nothing, USAA collected $350.00, we lose our hard earned money plus much pain. USAA includin...

Review
#219825 Review #219825 is a subjective opinion of poster.
They have a fraud dept that does NOTHING when OBVIOUS fraud occurs, they are complete idiots. It is Christmas Eve day and ZERO notification from the bank I have used for almost 10 years that my debit card info had been compromised. Two identical charges made in...
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Review
#283790 Review #283790 is a subjective opinion of poster.

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
Yes i am writng because USAA canceled me after being with them since 1996. i have only had two claims filed in a 13 yr period. they said since i been arrested before they no longer can insure me anymore. Well I think they should ask that question before they take ur...
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17 comments
Anonymous
#972781

I think this person is only telling half of the story of why they are being cancelled. Come on now, what type pf criminal act did you commit that caused you to go to jail? Be ...

Review
#168903 Review #168903 is a subjective opinion of poster.