State: Texas City: Dallas Clear all filters (13 of 1329 reviews match)
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On 24 June at 9pm, my daughter got a flat tire in a construction zone. She immediately called roadside assistance because it was unsafe to change the tire where the car sat. She was told 55 minutes until service would arrive. After 60 min she called USAA again and was...
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#1568802 Review #1568802 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

USAA Mortgage

Calling to get any clarity on your escrow account after a house closing is a total joke. The system the employees can see differs from the mailed paper statements you will receive after closing, so trying to match up dollar amounts with an employee over the phone will be impossible. I called to figure out if we received the correct refund of our escrow. Based on a paper statement they sent me, it appears we are still owed some money. The employees have promised to email statements/payment history/etc that they have special access to through some mysterious portal that takes 72 hours to generate a report (is this 2016 or what?!) so I can see the walk down of payments and deposits to verify the amount, but the emails NEVER arrive. Now that I have called three times and not received the requested materials, I am about to give up (it's no longer worth my time) and have resolved to NEVER get a mortgage through USAA again.
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#885132 Review #885132 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
My account was hacked I could not log in to my account. After several calls, I found out my password had been changed. A saving & checking a saving account had been opened in my name, I only insurance & a credit card . It took several calls to get my...
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1 comment
Anonymous
#1052849

You need a credit freeze with all three credit bureaus, and immediately.

Review
#722424 Review #722424 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Let the company propose a solution
Tags
  • Commuinication Bad

USAA in Dallas, Texas - Homeowner's insurance dropped

About a year after moving into our house USAA dropped our coverage saying that the house was in a fire hazard area. Got no explanation of why exactly. We do live in the CA foothills but have plenty of defensible space. Farmers insurance saw no problem and covered us. Aren't many homes throughout the US in fire, tornado, flood, etc areas. I have been with USAA since 1989 and was extremely happy then, but over the years I have noticed that, like the military, their care for us has plummeted. Also my auto rates have sky-rocketed (and never a claim). Maybe the generals/ executives should be less proud of the $122 billion in assets and more about how the members are treated.
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#482587 Review #482587 is a subjective opinion of poster.

USAA Customer Service is horrible

Filing a claim against USAA auto insurance requires lots of patience. Like weeks of patience. It took about 3 weeks for them to even look at my car. After that they fought about paying for a rental. After having the rental for some time I got a call when I was out of town and USAA said they had paid enough on the rental and there were going to stop paying for it. Of course I had to spend the next hour on the phone going in circles talking to several people to try and get them to pay for the rental. Just a bunch of jerks. I know my insurance company has way better service. Stay away!
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1 comment
Anonymous
#531064

My claim is in proceess Leaky Sunroof , water damamge to interior of car Notified 8/16 Was supposed to be handled in 1 week. Will Update what happens. Jury still out.

Review
#339713 Review #339713 is a subjective opinion of poster.
Service
I am a SGM in the U.S. Army and the following is a true experience I am having at this time (22 May 12) as I am trying to retire and move home. WARNING DO NOT USE USAA FOR HOME MORTGAGES. YOU WILL REGRET THE EXPERIENCE. NOT WORTH SAVING ANY MONEY BECAUSE BY THE TIME...
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6 comments
Anonymous
#535603

They kept losing emails. They would not return calls. The VA told them they backed the loan for the home and USAA still would not release the loan papers. the people that work in mortgage were horrible until we had the Manager working the case. Then it still took longer, but We made it to closing. We talked with USAA two days prior t closing about our escrow holdback. They told us we were all set. We were suppose to get 5k back at closing and then 10k within 30 days to pay the contractor to repair items agreed upon prior to closing. Well at closing they took the 5k and put it towards the house instead of cutting me a check for my money to be returned. then I had to pay more out of pocket at closing due to the fees changing. Yes I said changing. it is easier to go to Wells Fargo and I would have had less trouble and would have closed earlier.

I did so much of the work for the Mortgage department, such as getting in touch with the VA and have the VA fix paperwork etc..

I would not recommend this company to anyone for a home mortgage. there is just so much i could go on and on but I just got in from work.

I wish you all the best.

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#320495 Review #320495 is a subjective opinion of poster.
Service

Usaa terrible financial services

Cannot connect to any of my finanacial accounts. Went through 9 different people & 7 departments & still cannot get to any of my accounts. Telephone promps do not address problem soving only selling business. No personal help that solved a *** thing. Can never talk to a human being. New MY LIFE service is a joke. USAA doesn"t give a dam about you unless you are buying something. You cannot even go to the main building and get a human being in person. They send you to a small room with a monitor screen & telephone. They are great in getting your money but then no service afterward
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1 comment
Anonymous
#478999

You can sit there listening to an automated recording all day if you choose to or at anytime you can ask for a rep. I would recommend you Try the mobile apps ,but something tells my you aren't very Tech savvy . USAA IS THE BEST at all they do, just like the Military they support.

Review
#317061 Review #317061 is a subjective opinion of poster.

USAA Bank cares nothing about military or fraud

They have a fraud dept that does NOTHING when OBVIOUS fraud occurs, they are complete idiots. It is Christmas Eve day and ZERO notification from the bank I have used for almost 10 years that my debit card info had been compromised. Two identical charges made in CALIFORNIA at a Shell station and I live in TX but no one notifies me or tells me ANYTHING. Spoke to fraud dept just now and they basically said "too bad" and then tried to blame the fraud on me because I used my debit card locally here in TX". Really??? And I will not have access to ANY MONEY now for up to 10 days until I get another card. Merry *** Christmas to my child when he won't have gifts.
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#283790 Review #283790 is a subjective opinion of poster.
I HAVE BEEN WITH USAA FOR THREE YEARS.. IN JUNE 2011 MY CAR WAS STOLEN AND TOTALED USAA STATED THAT THEY CAN'T COMPENSATE ME FOR MY STOLEN VEHICLE BECAUSE IT HAS A SCRATCH ON THE TRUNK THAT WAS REPAIRED A YEAR AGO THROUGH THEM.. WHAT HAS THAT HAVE TO DO WITH MY CAR...
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4 comments
Anonymous
#363481

To someone who knows better. For someone who knows better, or claims too, you sure don't know anything!!

If any of this were the case I wouldn't have a complaint now would I!! You should use your brain and think before you jump in shark infested waters. And for the record I don't talk smack over the internet. If you have nothing useful or positive to say about individuals and their situations please don't comment!!USAA has done alot of us veterans and military personal wrong.

And if they feel like I do then someone who knows better you should know bwtter than to come at a pissed off marine with that!! Hope you love reading this!!

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Review
#263774 Review #263774 is a subjective opinion of poster.
Loss
$15

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Mortgage Refinance Bait and Switch

I was offered an acceptable refinance rate for my VA mortgage on my initial conversation with USAA and agreed to have them take $350 from my checking account. When they called to follow up the deal, they said that I didn't qualify for the rate I was promised and that I would have to pay a higher rate, which was unacceptable to me. When I told USAA that the new rate wouldn't work for me, they promised to refund my $350. Three weeks have passed, and they have not done so, even though I have called them numerous times. I was told that they do not refund this money and that they are waiting for the finance department to get a response. If you look on their website, they have no number for customer service or way to launch a complaint. They are obviously trying to make it hard for customers with complaints to talk to them. I originally had problems with USAA's mortgage department with my first mortgage with them three years ago, so this is not the first time I've had problems with them. It will be the last time.
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1 comment
Anonymous
#361087

They deny our pre approval loan, also deny to refund us $350.00, we got worse than nothing, USAA collected $350.00, we lose our hard earned money plus much pain. USAA including the "executive resolution team" were all junk, the people we had deal with were all liers, even the "top manager named Joe Vallejo", others such as Yvette Alvarado, Robert Drucker, Charysse Solorio, from the same team, they were not humans, there were just machines, or like a wolf with a sheep skin, nice to you when you were talked to you, then turned around to find way to hurt you, our loan processor Marcia Stewart and her manager Cindy Weber were just simply lazy and un resposible, be aware these people,but more important, run away from USAA mortgage services, otherwise, you will feel deeply sorry for your self.

If anyone knows how and where to take further action to aganist USAA mortgage services, please let me know, thanks.

Review
#219825 Review #219825 is a subjective opinion of poster.