State: Texas Clear all filters (206 of 1403 reviews match)
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1.0
Details
I was a victim of identity theft someone was able to get into my bank account and put in $859 I had no knowledge of. the deposit check was returned as fraudulent investigation was done. come to find out it was a stolen check from a dental. clinic. in Washington's sick...
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#1717832 Review #1717832 is a subjective opinion of poster.

USAA review in Alvin, Texas: Checking to add on homeowners insurance

1.0
Details
Need to talk to a real person.
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Review
#1696529 Review #1696529 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service

Resolved: USAA review in San Angelo, Texas: Update Insurance Poicy and Add a New Driver

Aided with the items listed above proficiently and professionally
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Resolved
Review
#1662946 Review #1662946 is a subjective opinion of poster.

USAA review in Houston, Texas: Can't remember my pin number

3.8
Details
Have attempted to speak with a human being several times. Got through once and was disconnected! Without my pin it is nothing but frustration attempting to file my claim!
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Review
#1731434 Review #1731434 is a subjective opinion of poster.
Service
Usaa Auto Insurance

RUN! Never Ever use USAA

1.0
Details
I have been a customer for over 30 years and called to remove a car from the policy. They couldn't authenticate me because I didn't know my usaa.com login id? I knew everything else and provided my "phone" ID. First agent gave me "Denise" in security who asked inaccurate previous addresses from public records and told me she couldn't authenticate. She asked if I lived at 12 Elk Lane. I said no...12 Eli Lane - as I had insurance through them for 25 years. I was trying to give more information and said that i was trying to help and she said "no you're not" "you need to KEEP YOUR MOUTH SHUT". Great way to treat customers. I asked for her supervisor and a recording of the phone call and she would provide neither and then hung up.
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Review
#1729296 Review #1729296 is a subjective opinion of poster.
Cons
  • Obscure authentication questions
  • Would not remove auto from policy
  • Offensive
Reason of review
Poor customer service
Preferred solution
Report to ANYONE at that company that actually cares that their staff treats customers with complete disdain!
Tags
  • Worse Insurance Company Ever
1.6
Details
My husband and I bought new cars. We were suggested by USAA policy to buy the New Car Replacement Value insurance for our new expensive cars. We were told by numerous USAA reps that the ncr will be the value of the car - depreciation plus 25%. So after many questions...
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1 comment
Machele
#1738094

This is a good, albeit terrible lesson for you and others to learn nowadays: never, ever trust or believe what is said by the people of any organization concerning what is and what is not covered, etc. Their objective is to sell you something and the actual facts don't matter as long as you believe them and they make the sale.

As someone said "trust, but verify." Always read the contract and/or the materials furnished to you via your policy or warranty---not the sales pitch. You might also now consider exploring other insurance companies. Get some quotes from a couple or three other companies for the future.

Just because USAA caters to military personnel doesn't mean they really take care of you better than other companies. Just saying.

Review
#1634757 Review #1634757 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Dislike usaa
Cons
  • Lack of understanding
Reason of review
Not as described/ advertised
Preferred solution
Pay as advised from the beginning.

USAA review in Dallas, Texas: Pay bill

4.0
Details
I’m not mad the app took me there to pay my bill
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#1663163 Review #1663163 is a subjective opinion of poster.

USAA review in Richmond, Texas: Lies; depending on who you talk to: banking or IT or Security

1.5
Details
Account put on hold for no reason. Kept that way for 7 days. Bank could NOT give a reason. Still dealing with this after over a week. Don't bank here. 21 year customer
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#1639085 Review #1639085 is a subjective opinion of poster.
Service
Usaa Banking Service

USAA review in Azle, Texas: Their driver caused the accident and the adjuster is rude and trying the pass the vault onto me.

1.0
Details
Their driver ran a stop sign and I hit he. The adjuster told me they have to investigate it more cause I could be at fault also. Don’t see how. When I try to ask a question he talked over me and keep saying I should just file with my insurance
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Review
#1638284 Review #1638284 is a subjective opinion of poster.
Service
Usaa Auto Claim

Contact USAA Customer Service

Website:
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Products and Services Reviews

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Latest Question

USAA Questions
1.2
Details
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
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1 comment
Gladies
#1715962

My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to.

It was a freaking nightmare and I thought I was going to have a nervous breakdown. This company Is a scam. First contact I was threatened that if I went with my choice of autobody and the estimate was for three days and it took them five days, I would have to pay for car rental for two xtra days. I told this rude woman that I know they have to take door off to access further damage and if they can't get new door in right away due to unknown reason I would be charged and she said, "YES", so she said in a threatening voice, "You listen to every word I tell you, Sheila you understand me".

This is how it is going to go. We will approve estimate and you will receive check in mail right a way and we will contact so and so car rental company and it is up to you to make sure you get the rental car back there in time do you understand? I agreed and she hung up, she was being so rude and interrupting, so the conversation ended and rental company phoned me in ten minutes and I told them the insurance company has not approved the estimate so I am still waiting. It took them five business days to approve the estimate.

They called me and left me a message and told me they are not approving the paint estimate and I will have to pay for paint. Then they sent me a check and I picked up my car and paid them the amount of check and off I go. Today I receive a statement they will not pay any additional repair charges to my Auto Body Shop and to go elsewhere. This company representatives, five of them were all mean, unaccommodating and nasty.

They never corresponded to my auto body only once, they felt like they enjoyed harassing me. I have never seen anything like it in my life. I thought it was a nightmare.

PLease do not subscribe to this insurance company , they will do their best to try to cheat you out of a estimate and not pay the full amount. I am going to make a claim with the Texas Insurance Commissioner.

Review
#1573765 Review #1573765 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Executive resolution
  • Lack of understanding
  • Awefull
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Tags
  • auto insurance