State: Texas Clear all filters (183 of 1294 reviews match)
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1.2
Details
I was in a collision that caused front bumper damage to my 2011 Cadillac SRX. Immediately after the collision it started to rain. I noticed that I now had water leaking into my front passenger floorboard from behind my dash. When I reported my accident to USAA things...
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1 comment
FuturisticZonkey
#1715962

My vehicle was parked and hit by another vehicle, owner of this vehicle had USSA insurance. The customer service reps were rude and I was lied to. It was a freaking nightmare ...

Review
#1573765 Review #1573765 is a subjective opinion of poster.
Cons
  • Lack of understanding
  • Executive resolution
  • Poor value and polices
Reason of review
Poor customer service
Loss
$563
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
2.4
Details
Recently, my son and I were informed by USAA of a suspected data breach. They informed us via their inbox, in a message titled “Notification of New Debit Card“, the information at the bottom of this message. I reached out to USAA to ascertain three items: Where was my...
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Review
#1522368 Review #1522368 is a subjective opinion of poster.
Cons
  • Business protecting business
  • Failure to protect me
  • Self-service practices
Reason of review
Bad quality
Preferred solution
Disclosure of information
Tags
  • usaa financial
  • Data Breach
  • Protection 1 Scam
2.0
Details
I have a USAA American Express card. The credit card agreement, which constitutes a contract, gives 5% in points for purchases of gas and purchases on a military base. I recently used the card at the Randolph AFB BX and Commissary. They gave 1% at the BX and 2% at the...
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Review
#1592966 Review #1592966 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction
1.0
Details
My wife authorized an electronic credit card payment to USAA for a payment to their credit card for $350.00. She received a confirmation of the amount, the payee, and a confirmation number. When she checked her bank account she discovered that USAA had removed...
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Review
#1573726 Review #1573726 is a subjective opinion of poster.
Cons
  • No resolution to my problem with the company
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
1.0
Details
Can't access any money for easter weekend due to USAA computer problems... Due to USAA's internal network problem with their overdraft kicking in for no reason, I am about to go into the four day weekend without access to my checking account funds. Because of the...
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3 comments
ClutteredCrab783
#1727636

All i know is the coward person that is anonymous sounds like a stupid a*$ bllleeeepppp lol. Like really. This is such an inconvenience to people and there money and obviously...

Review
#1517949 Review #1517949 is a subjective opinion of poster.
Pros
  • Frustrating
Cons
  • Horrible customer service
Reason of review
Bad quality
1.0
Details
Never had such a nightmare as with USAA. Their client ramed our car on April 2, 2019, with a total loss consequence. The agent responsible for our claim is Justin Keller tel. # 210-531-8722 ext. 79291 Since April 2nd, they lied to us all the way. And it is besides that...
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1 comment
DidacticOctopus
#1694508

I bought a second car and could not register the Car without Proof of Insurance. USAA Charged me for the 2nd Car but NEVER EVER Entered the Data into the System to allow me to...

Review
#1545750 Review #1545750 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Deliver product or service ordered
1.0
Details
I was rear-ended on 5/11/2013...I needed neck surgery, USAA still hasn't approved all medical treatment and are dragging their feet in every aspect of this claim. I have been a member for 28 years and have never been treated so bad by any company, let alone one who...
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Review
#1533695 Review #1533695 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
get your *** together finish my claim so I can get the money my atorny is holding because you people cant get out of your own way.

Tired of verbal accusations from usaa

1.0
Details
Our house was broken into and usaa acts like we broke into our own home. We were told when we purchased our coverage to take pictures of our property and keep the pictures just in case we needed them if anything ever happened now after 4 years of paying and never being late on a payment we need them and all we get is accusatory statements from the adjuster and refusal to pay.
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Review
#1563605 Review #1563605 is a subjective opinion of poster.
1.6
Details
USAA was suggested to me over 6 years ago, being that I am a Navy veteran, I decided why not. As with anything else, I should have researched and read reviews prior to jumping in with both feet. My latest episode with this classy banking organization came when our...
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1 comment
Anonymous
#1664806

Lending decisions are made on many factors. Try Lending Club, but do not use a search engine to find them.

Review
#1498671 Review #1498671 is a subjective opinion of poster.
Service
Cons
  • Lie about their care for military
  • Families and veterans
Reason of review
Not as described/ advertised
Tags
  • Shame On Usaa

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.8
Details
Since we signed up, every interaction with them has been painfully bad. We signed up for auto insurance and were told our credit card would be billed each month. What they didn't tell us was that they would not be billing us the same amount each month. Instead, the...
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Review
#1543109 Review #1543109 is a subjective opinion of poster.
Cons
  • Integrity and the customer service
Reason of review
Poor customer service