I called to get GOLF CART Insurance. Your *** phone tree kept running in loops.
I finally talk to agent, She said my account is locked. She cannot unlock it. I asked to talk to a supervisor. After 10 minutes of waiting, she hangs up. Mind you i have been on the phone for 30 minutes. So i call back to Yawovi, who can't speak english well and cannot understand me. He tells me since my account is locked i cannot talk to a supervisor. How am i supposed to get customer service from your company? Your people can't fix it, and can't transfer me. SO i am s%%t out of luck. Pathetic.
SO i try the chat, which doesn't work at all, it brings up different websites to sell your crap instead of answering a question.
I am unsure that a business that run their support chain this poorly deserves my business or my time. I have probably been a USAA member for 20 years. I have never seen such disregard for the customer as USAA has displayed to me today.
I just wanted a quote for golf cart insurance.
I will definitely be expressing my displeasure with this company on other site. That is what i do for a living.
Amazing you acknowledge the PISSED consumer. "I have read and agree to the Pissed Consumer Terms of Service"
User's recommendation: Terrible customer service. Prices competitive.
Monetary Loss: $180.
Preferred solution: Let the company propose a solution.
Location: 5502 Rising Sun Avenue, Philadelphia, PA 19120