USAA encountered someone trying to log into my account. According to USAA, the individual tried my username but couldn't guess the password, so they locked out the account..... not the web account (like any normal business entity would) they locked out all my access to any funds for 4+ days.
When I called to get it unlocked, they transferred me from department to department and refused to let me speak to a manager. I was hung up on by representative "Jarred" #H9585 after he refused to transfer me to a manager.
As soon as I get access to my money again, I'm taking it to some other bank.
to add to this, I used to have homeowner's insurance with them, no longer as it is too expensive by a factor of x2. I used to have auto insurance with them, no longer as it is too expensive by a factor of x2.5. This company sucks and I think they know it.
If I dont receive my money by the end of their "lock out" period, I'm going to take legal action.
fyi, my account balances are significant and not $500 or whatever.
Product or Service Mentioned: Usaa Auto Insurance.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Way company was run 10 years ago.
I didn't like: Disrespectful customer service.