State: Texas City: San Antonio Clear all filters (45 of 936 reviews match)
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Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...
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1.0
I didn't like
  • Almost every aspect of handling auto insurance claims
  • Customer service i received
  • Senior and top management do not respond to complaints
#1025548
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requested quote on property insurance on new home in Texas. gave them all the information. this was a 2nd home. received reply that I had to insure my present home with them in order to be insured. They must think they are the only game in town!!!! I was able to get a...
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Anonymous

JJ USSA not, I like to follow insurance stories as I have been connected to that industry for more than 35 years. The first commenter is a troll who like to act like he is superi...

offconsumerpissed

offconsumerpissed Let me guess: Got out of service as a private. No man that honorably served would whine like that. Or are you a dependa?

1.9
#1017546
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I have been a member for over 15 years, banking, insurance, loan and investment. Very bad services in all areas within the last few months. I had to cancel my auto insurance claim because I couldn't get an adjuster to come out. It was a small issue, so I didn't bother....
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Anonymous

In Massachusetts Customer service is very poor, Had a banking problem where USAA honored a check incorrectly and give out to much of my money. They told me it was my problem and they would no...

Anonymous

anonymous i bought auto and homeowners insurance from USAA, it took them two months to get the right date on the auto policy, so I cancelled both f them, then they refused to refund my...

1.7
I didn't like
  • Overall customer services
#1016057
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Other Product Review

#809517
2.2
I was told a week ago a usaa corp. officer would contact me within 12 hours, still no communication.
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Other Product Review

#631070
1.0
Usaa allowed their PA to have known criminals coerce me to JUST GIVE my home, cars and assets and refused any/all police reports, dispatch records and sworn statements before/during and after the unethical deed.
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An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was...
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I liked
  • Very polite customer service
  • Very polite customer service agents shackelled
I didn't like
  • Psudo
#1013564
Reply to reviews
We are extremely upset with the customer service from USSA. It would take a novelette to provide the amount of details of the delays, negleWct and nonresponsiveness to ongoing issues with mildew caused by the rain and hail storm damages to our home, which resulted in...
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Anonymous

JJ I don't now know your policy with USAA, they may or may not have some coverage for mold abatement. If they do not you are going to have to get the repairs done form your own p...

Anonymous

Anonymous Read your policy. Mold is not usually covered. In fact, there is a good chance that your home will be put on the list where it cannot be sold or mortgaged.

Someone was able to *** my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2,800 to it. I had received an email notifying me my new cards had been mailed to me. Since I did not request new cards...
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Anonymous

Anonymous If your SS number is out there, be sure to file credit freezes with all three credit bureaus.

1.8
I didn't like
  • Lack of security
#1002651
Reply to reviews
I'm purchasing a home with cash. The seller wishes to have a letter stating that I have sufficient funds to cover the purchase price. I figured this should be easy. I called USAA and they said they can provide a letter with my total account balance, I said I don't want...
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Anonymous

Anonymous Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase. If they write the letter and you decide to spend the money b...

Anonymous

Anonymous Their refusal seems reasonable to me and this makes you unreasonable. How about quitting them and going to a monster mega bank? Good riddance to you.

3.5
I liked
  • Dislike usaa
I didn't like
  • Customer service
#992424
Reply to reviews
I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters,...
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3.3
I liked
  • Professionalism of people on phone when call with problems
I didn't like
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
#992423
Reply to reviews
Sometimes I'm within a millimeter from dropping USAA because it seems there are always unresolved issues. Our credit card is still, still in the process of being "changed" and despite being assured all is just fine, our card-to-be-retired simply does not work. I...
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We've been banking with USAA for 31 plus years until recently. Someone called USAA and was able to breach all security protocols and transfer almost all our money in checking and savings out of our accounts into accounts not established in our transfer accounts...
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Anonymous

Anonymous Strange, there are complaints on this website about too many security questions on the phone from USAA. For your new bank, be sure to use two-factor authentication.