USAA held the Homeowners Insurance policy on my Mother's house. My Mother was murdered in her kitchen and there was damage to the floors and cabinets from the blood. USAA initially refused to pay the claim based on that the damage was "intentional." The damage they...Read more
Please excuse the grammar. I used Siri talk to text I didn't proofread I'm sorry that . I'm trying get it out because there are thousands others veterans family that need to know they are not alone. It's time to pull together. They ripped me and my wife off. The past...Read more
USAA dropped FOX News and that is the cowardice those of us in the military do not subscribe to. Suggest they rethink their hasty retreat and show us who are customers that they back our family values, pride, self respect, work ethic, and respect for others instead of...Read more
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I was told a week ago a usaa corp. officer would contact me within 12 hours, still no communication.
Other Product Review
Usaa allowed their PA to have known criminals coerce me to JUST GIVE my home, cars and assets and refused any/all police reports, dispatch records and sworn statements before/during and after the unethical deed.
I agree. I have been a member for 43 years. I did my days in Vietnam. I have paid them large sums of money over that time and had my banking, insurance, second mortgage, and two credit cards with them. I ran into some tough times and asked for some understanding on the...Read more
I had no claims on my car or house insurance for over 25 years but received a big increase. I called and was told that they had lost a lot of money this year and had to Increase prices. I called StateFarm and got better coverage for $220.00 cheaper and I can talk to...Read more
I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...Read more
Ahh. USAA the self appointed vanguard of customer service. If only they provided the level of service they self congratulate them selves on. I became a member in 1986 - that's right over 30 years ago. I have filed for an at fault claim exactly ZERO times in that 3...Read more
requested quote on property insurance on new home in Texas. gave them all the information. this was a 2nd home. received reply that I had to insure my present home with them in order to be insured. They must think they are the only game in town!!!! I was able to get a...Read more
I have been a member for over 15 years, banking, insurance, loan and investment. Very bad services in all areas within the last few months. I had to cancel my auto insurance claim because I couldn't get an adjuster to come out. It was a small issue, so I didn't bother....Read more
An hour on the phone and online to apply for an auto loan. However, I submitted the seller information as the persons name, not the LLC name on the title, my fault. So, USAA required me to go through the whole loan process again 12 hours after the first loan was...Read more
- Very polite customer service
- Very polite customer service agents shackelled
I didn't like
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