State: Texas City: Houston Clear all filters (18 of 963 reviews match)
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My car was totalled by one of their insureds,he got the ticket for running a red light. Its been a week and i haven't heard from this company. My insurance co is having to pay for everything.
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Anonymous
Anonymous

Funny I was hit by one of their insured (back into my car, and she was on the phone) now want me to be responsible for the incident, because I suppose to know she'll be backin...

#951474
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Becoming more worthless by the day. Insurance rates have more than doubled in the last three years. You have to have an 800 to get a loan. They did their best to keep me in a secure credit card where my $1000 made $10 in two years. It was a major pain to get the money...
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2.2
#926030
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Worst customer service ever. We have been with them for over 30 years and have multiple accounts. When we had an auto accident, they were impossible to deal with. Then, without warning, they converted our statements to online so that we missed payments. When we noticed...
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1.7
#915505
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My husband and I have been loyal customers for over 30 years. We have all our car/home/pet/boat/ home insurance and savings acct with them. We made the mistake of applying for a mortgage loan recently. What traumatizing experien!! They lost our loan application 3...
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Anonymous
Anonymous

just went through a similar experience, we did not close, going elsewhere hoping the house we contracted on does not sell first.

1.2
I didn't like
  • Not professional
#909135
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My parked vehicle was hit and totaled by a drunk USAA member on July 27, at approx 1:05 AM. Once my car was deemed a total loss, the adjuster offered me basically pennies for my car. I rejected the offer and submitted valid receipts to prove it was worth more than I...
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I didn't like
  • Everything about usaa
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I had traveled from my home in Bangor, ME to San Diego , CA. I only had one credit card . My USAA, credit card. My car had so many problems that it did not start. I tried to use my USAA credit card. The repairs Maxed out my credit card . I had to call USAA to ask for a...
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1.3
I didn't like
  • Inflexibility
  • Being treated like a criminal
#881672
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I called than asked if i deposited this nice size check i have, if it would be cleared the nexted day. She said yes. I then deposited the nice size check that my worked put up for me sense ive been out of work for the past 2 months. I was to used tgis check to pay of...
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Anonymous
Anonymous

you did something wrong think back

1.0
#754586
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I just started using my USAA chekcing account and somehow somebody got a hold of all my funds and transferred them out of my account. I got the initial phone call about it while I was at work and I told the representative that I was at work but I'd call back after I...
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Anonymous
Amy Rigbu

They seem to be experts at being rude and telling you what they CAN'T do and completely incompetent of resolving problems. I have never been so dissatisfied and appalled in m...

Anonymous
Anonymous

You sound like a pretty *** customer.

1.0
I didn't like
  • Customer service
#733755
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Resolved

USAA sucks!
It's been almost two months since I was rear ended by a USAA member. He said he had been having problems with his brakes. I guess so considering he totaled his car on my rear bumper while I was sitting in traffic at a light just minding my own business. USAA said they...
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Anonymous
Anonymous

Am experiencing the same issues - I was hit by a drunk driver and never contacted by USAA - I had to wait for the police report to become available to obtain the information -...

Anonymous
Anonymous

You should get a personal injury attorney and sue USAA!

1.0
I didn't like
  • lack of honesty
#710086
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I'm so sorry to everyone here who is having a bad experience with USAA. The truth is that they are so afraid of chang. The employee who cares about you (the member) and has the guts to challenge status quo and sees a better way of doing things, will be fired...
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1.0
#706161
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