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Usaa - LIES
Been a customer service for USAA for a long time never needed them but because of their commercials I felt and promoted a sense of security and protection to my family like no other, what a lie... Family was in a accident, poor initial customer service focused on...
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Anonymous
Dave Spits

Stuart Blain Parker16 DE Zavala PLShavano tx

Anonymous
carmen sette

Stuart blain parker CEO of USAAHome Address16 DE Zavala PLShavano park TX

1.0
I liked
  • Commercials
#1059874
Reply to reviews
USAA claims it was by error that their ads were on Sean Hannity show and the reason for pulling the ads. It is not true. They advertise on Chris Matthews show and others. Servicemen have fought and died for free speech and they suppress it. REgardless of the extra cost...
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Anonymous
Anonymous

there is a *** *** from Moscow, Idaho a troll.

Anonymous
Anonymous

Hannity is the one showing dishonesty. Good riddance to you.

I didn't like
  • Dishonesty
#1052314
Reply to reviews
I wanted to find out why my funds were on hold and the first lady kept reading a script over and over without answering the question so I kept asking and she got upset and asked me if I wanted to speak to another customer service rep. The next one kept reading the...
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1.6
I didn't like
  • Impolite
  • Unwillingness to fix problem usaa created
  • Holding my money
#872580
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Usaa Auto Insurance Review

Usaa
#850950
1.0
Details
So dissapointed with this insurance company and the way they do things. How their customers can just lie and get away with it! Time to get some justice on my claim since these people were very rude and no help at all!
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Employees Review

Usaa
#536755
I was talking with Sabrina Penaflor she was very rude and cussing. She needs to be drug test. Everyone in your company should be drug tested She in the Cheyenne Wyoming Office. I been with the company for many years. With a person like that needs to be fired.
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I have had several issues with USAA. At one time I thought they were a great company. My spouse passed away and in my grieving I didn't realize I had missed a payment. I opened the letter a day after the cancellation and USAA offered to renew the policy a twice the...
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2.3
I liked
  • How usaa used to operate and care for its members
I didn't like
  • That usaa is driven by share holders
#791090
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Been with USAA for over 10 years and usually customer service is friendly (hold times can be a bit long) but all in all no significant issues. Needed USAA to assist with a merchant who lied and I ended up out of $1700, provided them with detailed notes of several...
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I didn't like
  • Feeling alone to deal with merchant
  • Not receiving any of my money
  • Being treated like a liar
#662499
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USAA my insurance company for my vehicle canceled my policy two months ago by accident and as a result I ended up with a suspended license and no coverage. I discovered this by accident Thursday evening from a police officer friend of mine. I called USAA livid and they...
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Anonymous
pulltype

Repeating your report again and again does not make it true. USAA is outstanding. Period.

#502154
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USAA my insurance company for my vehicle canceled my policy two months ago by accident and as a result I ended up with a suspended license and no coverage. I discovered this by accident Thursday evening from a police officer friend of mine. I called USAA livid and they...
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Anonymous
Verydissatisfiedin

They approved me for a car loan at a fairly competitive rate. Two weeks later when I called to reconfirm the details, they increased the loan rate 2% points higher than origi...

#502149
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I used to work at USAA. Here is how it works. Each and every phone rep in EVERY area of the company wants to refer every call to SOMETHING. This gets them credit for a referral and counts positively for them. USAA is trying to 'deepen' the relationship with...
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Anonymous
Tess

I left USAA as an employee because of the extreme PRESSURE to sell, sell, sell, because if you didn't sell something on every call, you sat at your mgr's desk every week to fi...

LTCC
LTCC

Sadly I am one of those 20+ military customers (now retired) who have stuck with and watched this company slowly go down the tubes. Just recently I attempted to make a one ti...

#410971
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As a processor I will tell you that we do care - quite a bit. However no matter what we do or how hard we work it is not enough to meet demands. We have great members who deserve the best. But one person cannot be a personal rep to 35+ people on a mortgage. As a...
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#392070
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I asked USAA Life Insurance to cash in $6000 from my Tax Sheltered Annuity and withhold $1500 for taxes and asked that $4500 be sent to my bank account. I provided my banks name, routing number, and my account number as shown on my checks. All was verified correct by...
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#359287
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