State: Florida City: Tampa Clear all filters (15 of 936 reviews match)
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I wanted to find out why my funds were on hold and the first lady kept reading a script over and over without answering the question so I kept asking and she got upset and asked me if I wanted to speak to another customer service rep. The next one kept reading the...
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1.6
I didn't like
  • Holding my money
  • Impolite
  • Unwillingness to fix problem usaa created
#872580
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I have had several issues with USAA. At one time I thought they were a great company. My spouse passed away and in my grieving I didn't realize I had missed a payment. I opened the letter a day after the cancellation and USAA offered to renew the policy a twice the...
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2.3
I liked
  • How usaa used to operate and care for its members
I didn't like
  • That usaa is driven by share holders
#791090
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Been with USAA for over 10 years and usually customer service is friendly (hold times can be a bit long) but all in all no significant issues. Needed USAA to assist with a merchant who lied and I ended up out of $1700, provided them with detailed notes of several...
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I didn't like
  • Not receiving any of my money
  • Being treated like a liar
  • Feeling alone to deal with merchant
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Usaa Auto Insurance Review

#850950
1.0
So dissapointed with this insurance company and the way they do things. How their customers can just lie and get away with it! Time to get some justice on my claim since these people were very rude and no help at all!
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Employees Review

#536755
I was talking with Sabrina Penaflor she was very rude and cussing. She needs to be drug test. Everyone in your company should be drug tested She in the Cheyenne Wyoming Office. I been with the company for many years. With a person like that needs to be fired.
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USAA my insurance company for my vehicle canceled my policy two months ago by accident and as a result I ended up with a suspended license and no coverage. I discovered this by accident Thursday evening from a police officer friend of mine. I called USAA livid and they...
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Anonymous

pulltype Repeating your report again and again does not make it true. USAA is outstanding. Period.

USAA my insurance company for my vehicle canceled my policy two months ago by accident and as a result I ended up with a suspended license and no coverage. I discovered this by accident Thursday evening from a police officer friend of mine. I called USAA livid and they...
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Anonymous

Verydissatisfiedin They approved me for a car loan at a fairly competitive rate. Two weeks later when I called to reconfirm the details, they increased the loan rate 2% points higher than origi...

I used to work at USAA. Here is how it works. Each and every phone rep in EVERY area of the company wants to refer every call to SOMETHING. This gets them credit for a referral and counts positively for them. USAA is trying to 'deepen' the relationship with...
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As a processor I will tell you that we do care - quite a bit. However no matter what we do or how hard we work it is not enough to meet demands. We have great members who deserve the best. But one person cannot be a personal rep to 35+ people on a mortgage. As a...
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I asked USAA Life Insurance to cash in $6000 from my Tax Sheltered Annuity and withhold $1500 for taxes and asked that $4500 be sent to my bank account. I provided my banks name, routing number, and my account number as shown on my checks. All was verified correct by...
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On September 7, 2012 I filed a claim with Susan regarding a tree falling on my shed. At her request I uploaded 21 photos of the damage. Then I received a letter in the mail from her asking for photos, and dimensions. I called her and she stated that the 21 photos would...
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Anonymous

Well What is your deductible? Is the cost of replacing the lost items greater than the deductible? If you're in Florida, I doubt your shed's replacement cost is greater than the de...

Currently paying$5000 per moth on first and second mortgage. Asked USAA to consolidate the two loans at a lower rate to have cash to remodel master bedroom. Home was apraised at $380k and loan was for $304k. Closing was set for two weeks then rceived a call from USAA...
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