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My wife and I have been with USAA for more than 30 years. USAA used to be the ultimate customer advocate.

We did not have question about them for decades. In the last three years, customer service has declined incredibly, it is hard to speak with the proper customer associate based on a stupid technological phone tree we are forced to deal with when calling in, and in general it does not feel like the company cares about its customers anymore. I used to recommend that all of my military students join USAA. I no longer do that.

There are plenty of banks that are eligible to everyone that far surpass USAA's customer service. Get better USAA, once upon a Time you were an amazing company. When the ice storms in San Antonio happened in 2020, all of your cracks were revealed. It's time to clean up, and learn how to manage a real team.

Make your customers happy, make your employees happy. Go back to focusing on customer service.

Monetary Loss: $130.

Preferred solution: Full refund.

Location: Oklahoma City, Oklahoma

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Not true.

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