THIS COMPANY IS BY FAR THE WORST INSURANCE COMPANY THAT WE HAVE EVER DEALT WITH. MY GRANDFATHER WAS BURIED IN ARLINGTON NATIONAL CEMETERY, THAT IS WHY WE HAD THIS INSURANCE FOR THE LAST 7 YEARS.
HE WOULD BE ROLLING OVER IN HIS GRAVE IF HE KNEW THE STUFF THAT THIS COMPANY HAS DONE TO US. WE HAVE AUTO INSURANCE WITH THEM, AND WE WERE IN A CAR ACCIDENT IN 2013 THAT STARTED THE MESS TO BEGIN WITH. THEY HAVE BEEN HARASSING US EVER SINCE, WE HAVE HAD HORRIBLE ADJUSTERS ONE AFTER ANOTHER. ONE BY THE NAME OF BRANDON COONEY WHO REPEATEDLY VERBALLY HARASSED ME AND MY MOTHER CALLING US LIARS AND MAKING US CRY.
THEN WE HAD ANOTHER ADJUSTER AFTER HIM BY THE NAME OF LAURA ANN REGALADO WHO ALSO CONTINUOUSLY HARASSED US AND PROVIDED POOR CUSTOMER SERVICE WHEN IT CAME TO OUR CAR ACCIDENT. THIS HAS BEEN 7 YEARS OF TORTURE BY THIS COMPANY AND IT IS FINALLY OVER. THE LAST STRAW IS BECAUSE OF ALL THE MONEY EVERY MONTH THAT WE HAVE BEEN PAYING TO THIS COMPANY, AND WE GOT OUR POLICY CANCELLED. IN ONE MONTH WE PAID AN ESTIMATED 757.00 AND STILL GOT OUR POLICY CANCELLED DUE TO NON PAYMENT, MAKES SENSE RIGHT?
WE ARE NOW LEAVING THIS COMPANY AFTER BEING MEMBERS FOR 7 YEARS DUE TO THE HORRIBLE CUSTOMER SERVICE OF THIS INSURANCE COMPANY. WE EVEN PAID WHAT EVER WE OWED IN ORDER TO CONTINUE THE INSURANCE AND USAA STILL CANCELLED OUR POLICY STATING THAT WE DID NOT SUBMIT FORMS THAT WERE WENT TO US TO RE CERTIFY THE INSURANCE AS WELL. EVERY TIME I CALL THEY PROVIDE ME WITH A DIFFERENT STORY. I AM GOING TO MAKE IT MY FULL TIME JOB IF I HAVE TO, TO COMPLAIN AS MUCH AS I CAN ABOUT THIS COMPANY UNTIL I REACHED THE CEO.
HE NEEDS TO UNDERSTAND THE HORRIBLE EMPLOYEES THAT HE HAS HIRED TO RUN HIS INSURANCE COMPANY. THE ADJUSTERS THAT I HAVE DEALT WITH ARE UN PROFESSIONAL, NASTY AND RUDE.
GOOD LUCK TO ANYONE THAT ENROLLS WITH THIS COMPANY. IT IS A SHAME THAT THIS COMPANY REPRESENTS THE MILITARY OF OUR COUNTRY.
This person wrote the review because of poor customer service at Usaa. Reviewer claimed that he or she wants Usaa to issue a full refund.
The most disappointing in user's experience was employees unwillingness to help, service - fraud protection, support isis and horrible customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.