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Billing Practices
Customer service
Product or Service Quality

Was stopped at stop light was rear ended by one of their "INSURED" on 1/26/2018 was not contacted by USAA until after I called them about a week and a half later said that they had no contact info, all on the police report (DUH)Was told to take it to one of their body shop refused. They wanted me to go get estimates, why should I have to do any work, to this date 3 weeks later HAVE not seen their adjuster.

The person that is suppose to be handling my case is "NEVER AVAILABLE to handle my call she "ALWAYS" has to return a call. I am trying to settle this without getting a lawyer involved but USAA is really leaving me no choice. I don't have time for the back and forth I have more pressing issues. I really don't understand why I am even writing this review because I feel that this will not HELP" them to get their acts together, since they already have more that 2,000 pissed off customer with over 2000 negative reviews.

My advice is talk with your wallet that is the only way to get their attention.

I feel sorry for their MEMBERS but I am even more SORRIER for all of the drivers who gets into accidents with USSA members we are treated likeS..T GUILTY until proven innocent. Public relation dept "SUCKS" marketing dept full is "FLUFF".

Product or Service Mentioned: Usaa Auto Claim.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 10.
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I am going through the same thing right now. USAA notified my insurance company that they did accept liability for the accident, but I have yet to hear from the claims adjuster.

It's been 2 and a half weeks.

I call and leave messages, but never get a response. Seriously?


You do realize that typically the insurance company has to order the police report. The adjuster can't hop up and just walk down to the police station to get a copy?

Why didn't you call them. You're a lazy, entitled whiner. How dare the adjuster be on the phone helping someone else...

you should definitely pay a lawyer to help you. That way you can pay for the help and lose it out of any money you receive.

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