USAA
Reviews and Complaints
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Verified Reviewer | Swansea, South CarolinaTrippling Premiums
Preferred solution: Full refund
User's recommendation: Get yearly rate increase in writing to cover the cost of living only.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaTerrible Terrible customer service, online support and phone system
I called to get GOLF CART Insurance. Your *** phone tree kept running in loops.
I finally talk to agent, She said my account is locked. She cannot unlock it. I asked to talk to a supervisor. After 10 minutes of waiting, she hangs up. Mind you i have been on the phone for 30 minutes. So i call back to Yawovi, who can't speak english well and cannot understand me. He tells me since my account is locked i cannot talk to a supervisor. How am i supposed to get customer service from your company? Your people can't fix it, and can't transfer me. SO i am s%%t out of luck. Pathetic.
SO i try the chat, which doesn't work at all, it brings up different websites to sell your crap instead of answering a question.
I am unsure that a business that run their support chain this poorly deserves my business or my time. I have probably been a USAA member for 20 years. I have never seen such disregard for the customer as USAA has displayed to me today.
I just wanted a quote for golf cart insurance.
I will definitely be expressing my displeasure with this company on other site. That is what i do for a living.
Amazing you acknowledge the PISSED consumer. "I have read and agree to the Pissed Consumer Terms of Service"
Preferred solution: Let the company propose a solution
User's recommendation: Terrible customer service. Prices competitive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hanover, IndianaBad phone service bad chat service bad customer service
User's recommendation: If you have a ton of patience you might get customer service after hours of waiting
Balance on Hold
Over-charged two concurrent months
User's recommendation: Keep eyes wide open, Even with USAA!
Careless Treatment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Searsport, MaineHeading in the wrong direction
Just received a new bill from USAA for my bundled insurance products and the new layout is very good. So one more issue down.That said, I finally got around to setting up my Victory Capital account in Quicken and was surprised to learn they do not support any of the money management programs available. USAA moved my Roth IRA to Victory Capital and I can't believe that a company in this day and age doesn't support electronic downloads.
- Customer service
- Increasing errors and issues
Preferred solution: Let the company propose a solution
User's recommendation: Check around, USAA isn't a clear leader anymore
Bank deposit
Very Upset with how our Accident Claim was handled
- Very polite customer service agents shackelled
- Fairly reasonable rates
- Usaa auto insurance
- Fraud
- Do not care about veterans
Preferred solution: Dropped their insurance
User's recommendation: Be advised their insurance maybe cheaper but if you need them they get even by not covering your loses.
Auto insurance
Preferred solution: Admit ur a *** up
User's recommendation: I will not recommission usaa
Review
User's recommendation: ask for specifics and shop around
Add lien holder on homeowner Ins
- Banking through smart devices
- Takes to long every time to talk to some person
- Customer service practices
Preferred solution: Just need to add a lien holder to my homeowners
User's recommendation: Gieco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jacksonville, North CarolinaComplete Chaos
User's recommendation: I would not recommend USAA
Why the USAA is advertising with the NFL
User's recommendation: Don’t do it until this NFL issue is resolved
Member unable to log into his own auto insurance account
User's recommendation: Do not get insurance through USAA
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For a newer car, you need gap insurance.