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3.3
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Usaa - Auto Claim Review from Hinesville, Georgia
May 21, 2016 3:30 am I woke up to see my neighbors house on fire. My husband and I ran out our house to alert the neighbors. They did make it out ok. This fire was hot, it caused damage to our property and my husband's 1949 GMC truck. We have USAA for our home and 4...
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4 comments
Anonymous
#1209181

If you don't have physical damage coverage on your truck, then you are out of luck. The only reason to carry liability only is if you don't care about the value of a vehicle.

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Review
#909539 Review #909539 is a subjective opinion of poster.
Reason of review
Problems with payment
USAA - U S A A's claims service stinks
2/25 their insured hit us from the rear at 60mph....I had to obtain the police report because their driver was not truthful about how the loss occurred. Now on 3/7 I have the first call from them....when they made a low ball offer on my car and advised I have 3 days to...
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3 comments
Anonymous
#1616429

Usaa sucks they only wanted to pay 500 for my car with kbb of 4000 prior to accident when their driver hit my car I have State Farm and I am glad I have State Farm I would get out of usaa and go to State Farm if I had usaa State Farm paid 6000 for my car and I got a newer car with less miles I am glad I do not have usaa do not use usaa if you can

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Review
#1018081 Review #1018081 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved
1.0
Details
USAA sucks!

Update by user Apr 03, 2016

It took several months but finally settled with USAA. I got tired of all the calls from the hospital and Doctors trying to collect from me so I settled.

I got just enough to pay the Doctors and hospital bills and repaired my truck myself. I was able to get the frame str...

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3 comments
Anonymous
#1352989

this is almost same thing happened to me, rear ended and by another vet, we both got USAA. Anyway I am taking the person who hit me to small claims court, seeking 7,000 just like this guy, and I was rear ended by a van who hit my truck and bent my frame.

USAA tries to low ball you with figures that comes up several or 1000 dollars off the fair market value...

they use the words "cash value" like cash is cheap or something.

These people are horrid , those adjusters. and they are all pretenders and fakes.

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Review
#710086 Review #710086 is a subjective opinion of poster.
Cons
  • Customer service and lack of honesty
Reason of review
Poor customer service
Loss
$7500
Preferred solution
Full refund

Other Product Review

1.3
Details
USAA - Simple Review #1446002728
USAA - Simple Review #1446002728
To long a sad to describe. This sums up the latest disapointment.
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Review
#724766 Review #724766 is a subjective opinion of poster.
Reason of review
Poor customer service

Other Product Review

2.3
Details
USAA - Simple Review #1433523646
I am Veteran and member of USAA. But today I was disappointed o see USAAs corporate jet parked at my FBO. Why was I disappointed? Because super patriot USAA chose to buy a foreign mfg. aircraft with my money!
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Review
#645881 Review #645881 is a subjective opinion of poster.
USAA Deadbeat Insurance makes me jump through hoops
A guy insured by USAA opened his car door into my moving car and did approx $3K damage to my new car. It was unintentional but he admitted it to police. USAA will still not commit to covering the damage. They will not accept a photo unless their repair shop takes it,...
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7 comments
Anonymous
#1492238

Same thing happened to me a guy opened his car door and I was already passing him. He pretended to cell police and he actually was in a no parking , he gave this stupid excuse actually said the police take report over the phone..

I called when I got home doesn't matter if they admit it or not they are responsible.

His insurance company came out to survey my car the guy went back and said I said I admitted it's all my fault , like yeah! Ok I'm trying to get my car fixed why would I even say that, I don't need to lie if it was my fault, then I would admit it CTFU!!

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Review
#386303 Review #386303 is a subjective opinion of poster.
Loss
$3000
Tags
  • Rock music
  • Boiler insurance

USAA scamming peopel with "teaser" rates that no one every qualifies for.

USAA scamming peopel with "teaser" rates that no one every qualifies for.
Currently their website states 1.9-2.9% on used car loans. I went to get a loan and they refused to offer me that rate. They instead only offered 9.45% and made up excusses that the computer system says that is all I qualify for. I have a 744 credit score. WTF? I had the same issue with credit card from them. I am going to look to swtich to a new bank asap. I even called and spoke with them and it got me no where. They were polite yes but honestly do not care about you at all.
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6 comments
Anonymous
#1232413

Have to agree with other commenters. I just recently purchased a used 2007 Hummer and the best rate I got from other financing was 5.9%. I then immediately refinanced with USAA at 2.9% and my credit score is actually less than yours.

Anonymous
#728546

USAA is a great company! They have guidelines and parameters for loans/lending like any financial institution.

Lots of people qualify for the lowest rates, good credit and great credit doesn't mean excellent though.

The credit score isn't the only thing a bank looks at; it's the over all credit profile for the past several years, so pay history, debt to income ratio, and revolving credit usage all need to be in line and support the amount you ask for. The year of the collateral, amount you borrow, and term are the other things that are considered when determining what rate you qualify for.

Anonymous
#727349

I agree. Your credit score is your problem With that score you will not find the lowest rate from any bank.

Good luck!

Anonymous
#722853

As low as means that it's the lowest rate that the company offers.

"Used car loan rates as low as 1.99% with discount for 36 months or 2.25% with discount for 60 months."

Translation: The cheapest rate we offer for used car loans is 1.99% for 36 months or 2.25% for 60 months. That is the lowest possible rate they offer. That doesn't mean it is the only rate they offer. It doesn't work that way.

You have to qualify for it.

Anonymous
#720677

Actually, if you read the advertisement that you copied from the website, it says this:

"Used car loan rates as low as 1.99% with discount for 36 months or 2.25% with discount for 60 months."

I see nothing about "1.9-2.9%" on used car loans.

It says AS LOW AS. Meaning that's the lowest your rate could be depending on your credit history.

It's not USAA's fault you can't read.

Anonymous
#719086

My last vehicle loan with USAA was at 1.5% I also recently got their lowest advertised mortgage rate. A 744 credit score is not "excellent".

Mine is 815 and that is still not the best. Sounds like you (your credit rating, credit history, income, income to debt ratio ???) is the problem not USAA.

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Review
#448010 Review #448010 is a subjective opinion of poster.
Loss
$680
Tags
  • usaa scam