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USAA - Worst company to get a mortgage loan through

1.0
Details
USAA has got to be the worst company to try to get a mortgage loan through. They kept coming back asking for more, then More, then MORE documentation, even though I sent them what they asked for right away, they kept coming up with other documentation they needed, and they lost almost everything I had already given to them because they even kept asking for documents I had already provided to them. Their customer service is horrible too and the people you talk with on the phone don't know what they are doing. My advice is, go with another mortgage loan company because USAA is BROKEN!
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Review
#1558380 Review #1558380 is a subjective opinion of poster.
Cons
  • Anything they did because they repeatedly messed it all up
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
Too bad I cant give them 0 stars. USAA claims they take any family member who has served in the military yet they dont apparently take my dad. Despite my dad opening up an account and getting an account number they wont give him quotes for insurance nor will they add...
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Review
#1596460 Review #1596460 is a subjective opinion of poster.
Service
Cons
  • Treat you like a criminal
  • Lie about accepting anyone who has served
Reason of review
Poor customer service
Preferred solution
Fix the issue with eligibility
1.0
Details
On 24 June at 9pm, my daughter got a flat tire in a construction zone. She immediately called roadside assistance because it was unsafe to change the tire where the car sat. She was told 55 minutes until service would arrive. After 60 min she called USAA again and was...
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Review
#1568802 Review #1568802 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

USAA - Total loss payment

1.0
Details
After company said they would cover my damages to car,I received papers to sign etc and send back..I sent fedex, they lost one form, I sent another fedex, they lost one form, I sent picture etc online like they said, They came back and stated they can not accept it this way Evan though they said send it. I sent 3rd fedex with papers, title forms, etc. they finally said we have all forms. It took 3 MONTHS for them to pay me. I would never get this insurance. EVER....
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Review
#1614828 Review #1614828 is a subjective opinion of poster.
Service
Reason of review
Problems with payment
Loss
$4500
Preferred solution
Fix stupidity
1.3
Details
USAA - Avoid doing business with this company at all costs!!!
I worked for the U. S. Army for 33 years before I retired at 56 with a FULL retirement (FERS system). I selected USAA to rollover my Thrift Savings Plan funds into a retirement income annuity. Since I did my full time before retirement I am not liable for the 10% IRS...
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Review
#1509622 Review #1509622 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
I have a USAA American Express card. The credit card agreement, which constitutes a contract, gives 5% in points for purchases of gas and purchases on a military base. I recently used the card at the Randolph AFB BX and Commissary. They gave 1% at the BX and 2% at the...
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Review
#1592966 Review #1592966 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$5
Preferred solution
Price reduction

USAA - WORST BANK EVER

1.0
Details
I have tried to contact corporate and you can never get a hold of them. They let the rude employees make mistakes and then it is the customers fault even when you have proof in writing. I hate this bank. They treat the military and families like crap.
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Review
#1625410 Review #1625410 is a subjective opinion of poster.
Cons
  • Anything about customer service
Reason of review
ALL THE ABOVE
Loss
$3
Preferred solution
Want my money back
1.0
Details
My wife authorized an electronic credit card payment to USAA for a payment to their credit card for $350.00. She received a confirmation of the amount, the payee, and a confirmation number. When she checked her bank account she discovered that USAA had removed...
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Review
#1573726 Review #1573726 is a subjective opinion of poster.
Cons
  • No resolution to my problem with the company
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
1.0
Details
100% of the times my husband and I have phoned the call center, they either massively screw it up, or they just simply make too hard and we give up. Resulting in the need of a vodka shot. The Check Incident We needed two separate check. 1 for rental deposit, 1 for 1st...
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Review
#1616932 Review #1616932 is a subjective opinion of poster.
Pros
  • Free account
Cons
  • Incompetent customer call center staff
  • Worst processes
1.7
Details
Did they outsource all of their call centers in the past year? I just called for the first time in a while to request that they manually verify an external account with the temporary deposit info from my credit union. I explained the same thing multiple times to a tier...
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1 comment
Anonymous
#1717079

#whendidUSAAstartsucking?

Review
#1584025 Review #1584025 is a subjective opinion of poster.
Pros
  • Old usaa
  • Usaa back in the day
Cons
  • Hangs up on you
  • Inability to fix problem usaa created
  • Terrible call center employees
Tags
  • Usaa Let Me Down
  • Usaa Has Changed
  • Fire Callcenter Staff
  • whathappenedtousaa
  • Usaa Robots