filters
State:
Show
City:
Show
Product:
Show

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Two months ago I refinanced a car loan with USAA to pay off VyStar for a 17K car loan. The paperwork was in and USAA said the loan would go into effect in the following month. I cancelled my Vystar autopay and let USAA take over the loan. USAA failed to send a check...
View full review
Review
#1707289 Review #1707289 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Failed to make good on the error made by USAA
Loss
$111111
Preferred solution
Give me a letter showing the error was on USAA

Do not use USAA Homeowners Insurance

1.0
Details
Every year at renewal time, USAA sends me a letter increasing the premium. Every year when I call to protest, they reduce the premium. This last year the same happened, so I decided to talk to a supervisor and complain about what happens each year. The supervisor was not sympathetic and reviewed the current price increase and my request for and receiving a reduction. She promptly took the reduction away. I said to her- if I had said nothing about the reduction it would have gone through. She had no comment. USSA Homeowners insurance has no independent customer service. They arbitrarily increase your premium each year without informing you and giving you a chance to discuss it. Very poor customer service that does not exist, and personnel that have absolutely no regard for the customer.
View full review
Review
#1713154 Review #1713154 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Reason of review
Poor customer service
1.0
Details
As a more than 10 year USAA member I can't say how disappointed I am in the service I have received when my daughter was hit by a USAA driver. They were at fault, this was not in dispute. I went to their authorized repair facility the day of the accident and got the...
View full review
2 comments
Anonymous
#1766331

Sounds like you have a lot of claims experience. That is a huge red flag to adjusters.

View more comments
Review
#1687489 Review #1687489 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Poor customer service
  • False advertising
  • Abusive insurance tactics
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Settle my claim and pay me.
Tags
  • Usaa Auto Insurance Claim

USAA review: Mortgage Nightmare! $3000 plus LOST

1.9
Details
We have been preapproved for 2 years. Finally found THE house. We were assigned Dan Williams as our loan officer. Left voicemails and numerous emails because he was always away from his desk. After a week with chasing Dan he leaves a voicemail that he won't return until Nov. 11 and to call Loan Officer Erika V. 2 weeks before close. She starts asking for tax returns and proof of W2 and 1099 and how disbursed. Direct Deposited in USAA checking! Orders appraiser out. Tells me to go ahead with $1200 survey. 7 Days before close she says sorry you can't qualify unless you have more income. I bring home more than 12k a month but since my CPA is doing her JOB I don't qualify!
View full review
Review
#1700419 Review #1700419 is a subjective opinion of poster.
Service
Usaa Mortgage
Cons
  • Horrible experience
Reason of review
Poor customer service
Loss
$3200
1.0
Details
I tried to exit out of a McDonalds' drive-thru lane. McDonalds' had placed a large concrete block with no vertical markers indicating it's presence to drivers, yet it was just tall enough to do damage to my bumper. The drive-through lane was packed with cars, so the...
View full review
Review
#1665573 Review #1665573 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Website
Cons
  • Usaa frauds members
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don’t use usaa credit card

2.0
Details
I made 2 payments that were cashed and never applied to my account. After talking to 5 people on the phone and messages online. 8 days have gone by and still no credit to my account. My bank has the paid check proof and I will be sending that with my cancellation letter. Very disappointed with usaa
View full review
Review
#1703025 Review #1703025 is a subjective opinion of poster.
Pros
  • Good insurance
Cons
  • Terrible credit department
Reason of review
Poor customer service
Loss
$1782
Preferred solution
Deliver product or service ordered
1.8
Details
So my son 22 has had 2 speeding tickets in 3 years 1-2018 and 3-2019. And one backing accident 2-18 w no0 payouts ( we handled). In 1-2019 the brakes failed on his car and it was totaled but USAA did agree w their certified mechanic that this was a manufacturing issue...
View full review
1 comment
Anonymous
#1731427

Typical USAA. USAA will not insure me and my wife auto or home because our son is a convicted felon and lives in the same area as we do.

He has a good job is married and has a son and has been out of prison for about 10 years. My wife and I have no tickets for years and are both senior citizens.

USAA is just another insurance company and your military background means nothing to them. You should try Progressive or GEICO.

Review
#1618415 Review #1618415 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Fairly reasonable rates
Cons
  • Dismal expectations for the future with this company
  • Cancelled w no notification
  • Poor actions of claims adjusters
Reason of review
Return, Exchange or Cancellation Policy
Loss
$30000
Preferred solution
Deliver product or service ordered
USAA review - My claim was closed/cancel with no payment or contact done.
USAA review - My claim was closed/cancel with no payment or contact done.
USAA review - My claim was closed/cancel with no payment or contact done.
USAA review - My claim was closed/cancel with no payment or contact done.
USAA hit my car when attempting to get into my lane, BEHIND my car AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) from 45th St W to reach the MEDIAN and then get into Manatee Avenue W WESTBOUND. There were NO MORE LANES, of 2, to my left , to continue...
View full review
1 comment
L X
#1671038

FE DE ERRATA Correction to " AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) " It should read " AFTER CROSSING EASTBOUND Manatee Avenue West (going NORTH...) " The whole situation happened in the WEST AREA of Bradenton, FL

Review
#1510509 Review #1510509 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
Loss
$811
Preferred solution
Full refund
1.0
Details
I am an 18 year member of this bank. Recently, my bank accounts were hit by fraud. USAA initially stated all money would be returned and they needed 48-hours to investigate. 48-hours later, they state they REALLY meany 72- hours and they will be done soon. 72-hours...
View full review
3 comments
Anonymous
#1760953

More to this story, I am sure. Was the "fraud" by a family member?

View more comments
Review
#1676474 Review #1676474 is a subjective opinion of poster.
Product
Usaa Checking Account
Cons
  • Refuses to help
  • Unwilling to apologize and make things right
  • Inept
Reason of review
Problems with payment
Preferred solution
Full refund
Tags
  • Usaa Availability Of Funds
  • Banking
1.0
Details
For over 16 months I have been locked out of my account, yet no one doesn't anything to correct this. Hence I cannot see my bill. I have asked again and again to receive a paper copy but get none. The only thing I do receive is a letter of cancellation on a regular...
View full review
1 comment
Anonymous
#1766830

Simple: use a paper bill.

Review
#1680577 Review #1680577 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution