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USAA
Reviews and Complaints
Reviews Chart
5.7M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
330K
PAGE VIEWS
14
ISSUES RESOLVED
Can't get thru on regular number and my account is locked. Want to cancel my policy.
I want to cancel my policy and have been cut off everytime I finally get through. Have four hours of futility invested and am locked out of my mobile account.tay away from USAA
ID
Location
Bay Village, Ohio
Very Upset with how our Accident Claim was handled
My wife's car was a total lose, not her fault at all. USAA stepped in and took over, her car was 6 months old. I tried to get them to replace the car at the level of options etc. that was on it. Final result on an almost brand new car we lost 5K. I tried multiple things to get USAA to be more reasonable and to no avail. Finally gave trying. The other drivers insurance was better at dealing with us than USAA.
User's recommendation: Be advised their insurance maybe cheaper but if you need them they get even by not covering your loses.
1 comment
ID
Location
Canby, Oregon
Pros
- Very polite customer service agents shackelled
- Usaa auto insurance
- Fairly reasonable rates
Cons
- Fraud
- Do not care about veterans
Loss
$5000
Preferred solution
Dropped their insurance
My cash money $500 - $1,000 was unavailable to me for weeks.
Which caused me loss of income due to the inability to access my funds to purchase goods for resale and cost me in excess of several thousand dollars and future business that took months to line up. This has cost me months of planning and my cash flow for months and years to come.
User's recommendation: Ask your attorney.
ID
Location
Riverview, Florida
Auto insurance
Im cancelling for being transferred
User's recommendation: I will not recommission usaa.
ID
Location
Norfolk, Virginia
Loss
$6200
Preferred solution
Admit ur a *** up
Insurance premiums.
When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around Aug after the last decrease on monthly payment. I find out that premiums were increased by $20.00!! So now Im very disappointed in USAA because you temporarily gave us a discount only to take it away. Also COVID has gotten worse. I hear that premiums are going down because fewer accidents. Yet I dont see anything from USAA giving us a discount preferably without taking it back.
1 comment
ID
Location
Scottsdale, Arizona
Review
I have been with USAA since the 1990s. I have to concur with most here. Their range of services and level of service have deteriorated over time. And they are far from the least expensive on the market for many of their services, such as for interest rates. I have a near-perfect credit rating and have been a customer with them for decades, yet the interest rates they quote me are higher than others. Working with them is nothing like dealing with a local bank at which you can have a personal relationship. Whereas I used to have most of my financial services with them, I am now shopping around.
User's recommendation: ask for specifics and shop around.
ID
Could not get insurance through your company
Had never heard of this company till after my husband who was a marine Corp veteran dies at the early age of 46 from a massive heart attack also my father was a Purple Heart veteran of world was 11 I was informed due to the fact that they were both dead I couldnt get your insurance your add on tv needs to tell people if the veterans are deceased do not apply because you only serve veterans that are alive as new clients just thought I would let you know your add is misleading yes Im happy all veterans alive can get this and the ones serving but leave out important information about deceased veterans for the widows and children of veterans
User's recommendation: Pray you can qualify and it is as good as it claims to be.
ID
Location
Blossom, Texas
Progressive insurance rip off
To get motorcycle or in my case recreational vehicle insurance through USAA they direct you to Progressive insurance because they don't cover such items. I went along with it for a couple years then my coverage lapsed for 40 days so I would need to start a new policy, no big deal here so far, but since I needed a new policy anyway I did a comparison with other recreation insurance providers and I now pay 40% for what I used to through USAA/Progressive went from $250, to $108. Thanks a ton USAA for looking out for the servicemen and women, it's cheaper without you.
User's recommendation: Don't get recreational insurance through USAA they are just ripping you off.
ID
Career
Looking for a career with usaa remotely
ID
Preferred solution
Getting a job
Failed to provide funds- lied to us
Stated we were approved for a loan- we set up n account with BBVA bank. Three weeks later called Loan officer , Katrina lied to us again and hung up on us. Called BBVA, they have no relationship with them. Numerous complaints.
User's recommendation: Don’t use them period.
ID
Location
Lexington, Kentucky
Add lien holder on homeowner Ins
15 minute hold Waiting for call back
User's recommendation: Gieco.
ID
Pros
- Banking through smart devices
Cons
- Takes to long every time to talk to some person
- Customer service practices
Preferred solution
Just need to add a lien holder to my homeowners
Constant and useless shifting of login security
USAA is going downhill so fast i cannot keep up. More interested in pandering to "social justice" and promises of "community investment" than customer service. Login is constantly changing and can't be done on non-Google search engine. Why? Google is the least private of all. Rate USAA F for foolishness.
User's recommendation: Find a local bank.
ID
USAA turned my my dead father over to collections.
I am beyond furious about USAA turning my father, a 24 year combat officer in the US Army and 48 year member of USAA, turned my father's accounts over to DCM a "trusted" debt collection agency. My father never missed a payment to USAA in 48 years, and their first step after his death is debt collection. Don't let the commercials fool you; the other thing that USAA cares about is money, not our veterans!
User's recommendation: Don't trust USAA if you're a soldier...they don't care!
ID
Location
Mattoon, Illinois
When locked out of yoru account, you must log in to email them
Just that. I got locked out of my account, it happens. But. In order to contact them I must first login. Or make a phonecall, which was not an option. Of course, if I want to use Help in order to search for contact information (postal address, other email option), I must also first login. Which I can't do because my account is locked. After a while, one forgets about the account. Till I get the email telling me of all the advantages to my USAA account. The one I can't login to in order to find out what they are.
User's recommendation: Don't get locked out of your account, or find someone to phone for you.
ID
Preferred solution
how do I get my email account unlocked without a phoen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Too automated. I changed my cell and my email due to a pending divorce. USAA has no idea on how to grant me access to my account because they have tied their own hands with their own verification process. I cannot get anyone to find a workaround. Everyone simply apologizes and says there is nothing they can do. In the mean time, I need my account information for a pre-trial hearing, to verify coverage, and to pay my bill. Nor will they allow me to cancel my policy.
User's recommendation: Go with another insurance company that has better customer service. Veterans can find a better deal!
ID
Service
Usaa Auto Insurance
Loss
$5000
Preferred solution
Deliver product or service ordered
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For a newer car, you need gap insurance.