
USAA
Reviews and Complaints
USAA Reviews
Major misleading advertising.
User's recommendation: Don't bother trying to join unless you have served over 20 years.
Life Insurance customer service excellent agent review/
User's recommendation: Excellent customer service right here in America.
- Ecxellent customer service all here in america
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Verified Reviewer New ReviewerI'm waiting for a report on my wind damage from your inspector.
Refinance vehicle
I have been a customer of USAA since 1990. I do NOT appreciate a substantial increase in my monthly auto insurance WITHOUT AN EXPLANATION. If, it is because of my current claim, then please SAY SO!
User's recommendation: Go elsewhere!!!
Won't stop billing
User's recommendation: Steer clear. Poorly trained employees.
Insurance premiums
User's recommendation: Use USAA if you are eligible!
- Website is easy to use
- Reliable
- Type of insurance i need at a good price
- Reduced call center hours
Since I was fFinally able to speak to a human being, my question was answered to my satisfaction.
At first, was unable to speak to a person
- Difficult to speak with a real person
Refinance
Don’t trust ANYONE in Houston for goods and or services. Not even we’ll established companies like AT&T, The Mattress Firm, Best Buy, ADT, construction and building contractors, computer dealers, furniture shops, realtors, roadside vendors or ANYONE you haven’t nailed to the wall under a legal microscope before dealing with them.
I’ve seen nothing but snake oil salesmen ever since I moved here. Folks here can’t even drive right!
User's recommendation: Good company. Could use more services.
- Were good
I RATE IT NO STARS
User's recommendation: MAKE SURE YOU CAN CONTACT A HUMAN BEING.
Accident over 30 days ago. They will not look into it, nor will they contact me. Lousiest customer service EVER!!!!
User's recommendation: RUN away, FAST!
- Failure to protect me
- Abysmally dismal customer service
- Slow respnse
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