Unclaimed
USAA
Reviews and Complaints
6.5M
CLAIMED LOSSES
1.8K
TOTAL REVIEWS
370K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
New Reviewer
Major misleading advertising.
My deceased husband served 2 tours in Viet Nam and my family is not eligible for benefits because he didn't serve 20 or more years. This is NOT for veterans and their families.
User's recommendation: Don't bother trying to join unless you have served over 20 years.
ID
Location
Minneapolis, Minnesota
Preferred solution
Let the company propose a solution
New Reviewer
Life Insurance customer service excellent agent review/
Mr Ekour Khaled, USAA Life Insurance agent I recently contacted for a missed payment on my life insurance. He was able to arrange a phone payment to restore my policy. He is one of the best agents I have ever contacted at USAA in my 54 yrs of membership. I am sure it is time for him to receive his next pay raise. H. N. C.
User's recommendation: Excellent customer service right here in America.
ID
Location
Keller, Texas
Pros
- Ecxellent customer service all here in america
Late June of 2021. Refused to provide a copy of Insurance ID card to Dealership to expedite release of a loaner vehicle Refused my request to speak to a Manager. Brought the matter to the attention of Management and Executives, including CEO. No solution offered. No...
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ID
Location
Orlando, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI'm waiting for a report on my wind damage from your inspector.
Coverage for wind damage to my roof. Am I covered? I thought I would hear from you by now. Howard C. Searle
ID
Location
Salt Lake City, Utah
New Reviewer
Refinance vehicle
Want to refinance vehicle . Please call me at 210384****. 2015 rav4.please call today want to start processing today
ID
Location
Austin, Texas
Preferred solution
Price reduction
USAA HAS HIDDEN OUR SCATHING REVIEW MADE IN JANUARY 2022 ON THEIR REVIEW SITE. IT BEGINS "IF YOU ARE THINKING OF USING USAA COMPANY, DONT DO IT. " DISGRACEFUL CHEATING GREEDY CROOKS. THEY STALL, LIE, DELAY, ACCUSE YOU OF DOING YOUR OWN DAMAGE TO YOUR OWN PROPERTY....
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ID
Location
Moorestown Township, New Jersey
New Reviewer
I have been a customer of USAA since 1990. I do NOT appreciate a substantial increase in my monthly auto insurance WITHOUT AN EXPLANATION. If, it is because of my current claim, then please SAY SO!
Recent auto accident which for the 2nd month is still in the process of repairs. You have EVERYTHING you need in my files. I have given an agent my correct phone number many times. Yet, today, when I tried to discuss my current increase in auto insurance. the agent would not talk to me because I have a different number!!!!! IT IS ALL IN MY FILES!!!!!! Lastly, there is no way, "on God's green earth" I can pay over 1,000 in one month!!!!!! I barely make that each month. I am retired and not capable of working again!!!!
User's recommendation: Go elsewhere!!!
ID
Location
Waycross, Georgia
Preferred solution
Price reduction
Won't stop billing
I cancelled my home, auto and umbrella policy in December 2021. They can't seem to get it through their heads and continue to bill me. It's now 2/2 and they continue to bill me. I've spent hours on the phone with them. Next step Texas State insurance commission.
User's recommendation: Steer clear. Poorly trained employees.
ID
Location
Azle, Texas
Insurance premiums
Hi- I did not realize I was calling a line for "pissed customer service". I thought I was just calling about my premiums. The customer service was polite and courteous as usual. I have no complaints about USAA and their service! Loyal customer here!
User's recommendation: Use USAA if you are eligible!
ID
Location
Cary, North Carolina
New Reviewer
Original review updated by user Jan 20, 2022
I have auto insurance, renters insurance, and a savings account with USAA. My car is old, so the premiums are low. On my renters insurance policy, I pay a little extra for a $2,500 rider to cover my computer and jewelry. Last week, I had a loss for the first time in 13...
ID
Location
Mesa, Arizona
Service
Usaa Renters Policy Claim
Pros
- Website is easy to use
- Reliable
- Type of insurance i need at a good price
Cons
- Reduced call center hours
Since I was fFinally able to speak to a human being, my question was answered to my satisfaction.
NO BEING ABLE TO TALK TO A HUMAN BEING WHO WAS ABLE TO ANSWER MY QUESTION COMPUTERS DO NOT PROVIDE ALL THE ANSWERS.
ID
Location
Prattville, Alabama
At first, was unable to speak to a person
I needed a question answered for income tax purposes. I was finally able to talk to a real person who was able to answer my question
ID
Location
Prattville, Alabama
Cons
- Difficult to speak with a real person
New Reviewer
Refinance
Update by user Jan 13, 2022
Don’t trust ANYONE in Houston for goods and or services. Not even we’ll established companies like AT&T, The Mattress Firm, Best Buy, ADT, construction and building contractors, computer dealers, furniture shops, realtors, roadside vendors or ANYONE you haven’t nailed to the wall under a legal microscope before dealing with them.
I’ve seen nothing but snake oil salesmen ever since I moved here. Folks here can’t even drive right!
Original review updated by user Jan 13, 2022
More services offered, such as a legal discount plan, would be helpful. There are times when financial issues become legal issues. User's recommendation: Good company. Could use more services.
ID
Location
Spring, Texas
Pros
- Were good
Loss
$63000
Preferred solution
More services.
I RATE IT NO STARS
I CAN'T GET ANYONE TO EVEN CALL ME. ALL I WANTED TO DO WAS ASK A QUESTION ABOUT AN INSURANCE BILL FOR THE PROPERTY LOCATED IN THE STATE OF WASHINGTON. THIS BILL WAS GENERATED 10/20/2021 AND IT INCLUDED AUTO INSURANCE AS WELL AS FOR THE RENTAL PROPERTY. I NEED THIS FOR FOR INCOME TAXES.
User's recommendation: MAKE SURE YOU CAN CONTACT A HUMAN BEING.
ID
Location
Prattville, Alabama
New Reviewer
Accident over 30 days ago. They will not look into it, nor will they contact me. Lousiest customer service EVER!!!!
Involved in accident with a customer of USAA. That was over a month ago. They refuse to take accountability for the accident, stating that "AAA sent someone to repair the car before the accident, so we are waiting to see if they will pay any part of the claim." Then, on the 6th call to them, Brad told me to "go through your insurance and make them come after us." That is a quote! The worst excuse for service from ANYONE in the 56 years I have roamed the earth!
User's recommendation: RUN away, FAST!
ID
Location
San Antonio, Texas
Service
Usaa Auto Insurance
Cons
- Failure to protect me
- Abysmally dismal customer service
- Slow respnse
Loss
$500
Preferred solution
Apology
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