USAA Reviews and Complaints
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I was given bad. advice by my insurance agent. was completely misled by the agent. after which I could not contact him. I was seriously hurt in an automobile accident that wasn't my fault. and made a mistake. up until the accident I thought. the agent was supposed to...
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Review
Service
Reason of review
Claim settlement
Loss
$25000
Preferred solution
Let the company propose a solution
USAA - Total loss payment
After company said they would cover my damages to car,I received papers to sign etc and send back..I sent fedex, they lost one form, I sent another fedex, they lost one form, I sent picture etc online like they said, They came back and stated they can not accept it this way Evan though they said send it. I sent 3rd fedex with papers, title forms, etc. they finally said we have all forms. It took 3 MONTHS for them to pay me. I would never get this insurance. EVER....
Review
Service
Reason of review
Problems with payment
Loss
$4500
Preferred solution
Fix stupidity
USAA - Charged 2 auto payment to my bank account
The automatic system said my payment did not go through, it transfered me to human who put in a payment only to find later the automated payment wenthrough also no i am in overdrawn and they now tell me it will take 4-7 days to clearup the mess after haveing been told the second payment had been backed off but had not.
Review
Reason of review
Poor customer service
Loss
$264
Preferred solution
Full refund
USAA - Mortgage department
Their Mortgage department is so difficult to deal with. I have called and emailed different people no more than 10 times and can’t get a call or email back. The other issue I have is that the appraiser has too much power. I got a bad appraisal with no way to rectify the problem. I am a huge USAA fan in the insurance side, not to happy with their mortgage though.
Review
Service
Reason of review
Poor customer service
USAA - Sale of Investments
I waited on the phone for 25 minutes and then the person I spoke with couldn't help me. USAA did a big disservice to their investors by letting you assume their investment department. I am now in the process of closing all my accounts with you. This is in the amount of $500,000. and also all of my USAA accounts.
Review
Service
Reason of review
Poor customer service
USAA - Sale of Investments
USAA has sold all their mutual funds to Victory Capital which is the worst experience I've ever encountered. After a 25 minutes wait, they couldn't help me with my recurring disbursement. I'm now pulling all my investments from them which amounts to $500,000. If everyone does this it may show them they have no customer relations and really will hit them financially which is the bottom line. I've been a member of USAA for over 50 years and they have gotten worse and worse each year. TIME TO MOVE ON.
Review
Pros
- Was previously the best
Cons
- Now it sucks
Reason of review
Poor customer service
The mortgage processor has not communicated on a regular basis for this process. He does not answer emails or phone calls. No one seems to find any of this a problem. They did not tell me I needed a dd214 until a crucual time in the loan then I had to pay $80 out of my...
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1 comment
YUP! Went through their *** Mortgage program too. That was last year, and it was the worst process I've ever seen and this was not my first house! USAA seems to hire bottom-of...
Review
Service
Pros
- Very polite customer service
Reason of review
Poor customer service
Loss
$79
Preferred solution
I want someone to communicate with me that is not the current the mortgage processor! Give my acct to someone I can trust.!
I'm a 50+ year member and they have gone down the tubes. I can't take my business elsewhere fast enough. They say that they mailed my mandatory withdrawal IRA check in the amount of almost $2500 dollars 8 months ago and I still haven't received it. A supervisor that...
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1 comment
Yes! Same Here! In the process of removing the many services I had under them. Their prices aren't so good anymore and they are so bad these days with support that it's not wo...
Review
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
USAA - Previous Review
My review did not go through to USAA. It was returned undelivered.
Review
Product
USAA - When the Truth Hurts
I've been a USAA member for almost 60 years now and have watched the company deteriorate daily. I don't like the abusive language of the original post, but his viewpoint is accurate. This company still has many good workers, but as they get sick and tired of this jerk, their service will soon suffer, too.
Review
Service
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Lost all trust in usaa because of a bad faith action by the adjuster handling my claim. I wont deal with them any more and certainly wont refer them.