USAA Reviews

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Unable to contact USAA Banking

Unable to contact USAA Banking to get info on a new checking account. NO EMAIL at all only a 1-80*-531-**** number for everything.I quit after holding for 35 minutes. Web site has a contact page but ALL topics take you back in a loop to where you started. We have been insurance customers for years but will switch if I cannot get basic info for their bankng products BEFORE I open an account. Our insurance agent was useless in helping.

User's recommendation: GOP somewhere else.

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ID
#2954222 Review #2954222 is a subjective opinion of poster.
Pros
  • Life insurance
Cons
  • Lack of access to products and lack of info on new profucts
  • Customer service is horrible
Preferred solution
Let the company propose a solution

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New Reviewer

Bank transferred my money to someone else

I have ATTEMPED to call at least 5 times to report this mistake... The money is still NOT back in my account.. I am not worried about it since I have PROFF that the money transferred to what was my account. I even spoke to LIVE person requesting that I 'please speak to another live person'.. She promptly put back in another queue with a 40 minute wait time. after in queue for about 20 minutes I got dis-connected again... My next step is to send USAA a telegram. I never thought in 1966 when I joined the communication would so non-communicative..

User's recommendation: Have Faith.

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ID
#2952009 Review #2952009 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Deliver product or service ordered

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Poor advice from a USAA Representative has me looking to pull my money out of their bank. I had my credit card declined 2x times today, once for an $880 tablet purchase from the Microsoft store and again several hours later at my local Walmart. The 1st Rep led me to...
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ID
#2951285 Review #2951285 is a subjective opinion of poster.
Location
Miami, Florida
Pros
  • Offer a lot in one place
Cons
  • Lack of constructive responsiveness
Loss
$10
Preferred solution
Full refund

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New Reviewer

Resolved: Customer service

Update by user Nov 05, 2021

My Attorney General resolved my complaint..

Original review posted by user Oct 06, 2021
I had problems ending my Membership with USAA this past summer. . They said I couldn't end my Membership. I was told otherwise by Credit Union. Legally they could only keep my profile. I had to file complaints with my Attorney General and the CFPB to end my Membership. They didn't like that, they called and wanted to discuss my complaints. I told them I had nothing to say. They continue to call even after I went back to the CFPB with another complaint asking again not to call. They don'tunderstand, they don't bad reviews, complaints or when they don't get their way. They think their right. They BULLY people!

User's recommendation: Stay away!

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1 comment
#2098267

Wow!

Resolved
ID
#2944315 Review #2944315 is a subjective opinion of poster.
Preferred solution
Stop contacting me
New Reviewer

Need a new battery

Called over 2 hours ago n still have not gotten a call back, txt or any update or acknowledgment of my request.
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ID
#2938919 Review #2938919 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Complaint

Do they have anybody in customer service that answers the phone?111111****111111****111111****111111****1111****

User's recommendation: Avoid.

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1 comment
#2073310

File a complaint with the consumer finance and protection Bureau then they will contact you.

ID
#2930007 Review #2930007 is a subjective opinion of poster.
Location
Gilbert, Arizona

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New Reviewer

Over 1 hour customer service wait time

Been a member for over 35 years. USAA has gone from the best to worst in the banking and insurance industry! Members are leaving by the 100s because of poor service and USAA continues to cut service to keep up. It's like bailing out a sinking ship without plugging the leak Website had been down at least 4 days. Tried to call for status and the customer service wait time is over 1 hour.

User's recommendation: Don't join and leave if you are there.

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ID
#2921681 Review #2921681 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • Customer service is horrible
  • Online software is terrible
Preferred solution
Fix it.

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New Reviewer

Bad service

Hello, Since I have went through my insurance to get my car repaired I received no help. First, The rental was cancelled after I schedule it with Usaa and enterprise. Second, I had to do all the due diligence. I requested the estimate be sent to the shop. The lady sent to me by email and told me to print it out! My rental car was due zero follow up from Usaa. The claims adjuster room three days to submit. Now I hearing it will be not done until late Monday, Oct 4. I requested my rental be extended until Oct 5th. I have emailed and called. The car is due back this Friday. Still no help 770837****
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ID
#2920377 Review #2920377 is a subjective opinion of poster.
Pros
  • Good rates

Homeowners insurance

No complaint. The service has always been excellent. The rates may not be lowest, but when I've needed to file a claim, they've been there quickly and responsively.

User's recommendation: If you're active duty, a veteran, or a dependent, USAA should be your first stop to check for insurance.

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ID
#2915910 Review #2915910 is a subjective opinion of poster.
Location
Seattle, Washington

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New Reviewer

Used my money for unintended purposes.

I was due almost $800.00 for cancelled homeowner's insurance policy due to my home sale on Sep 3rd, 2021. USAA applied the money to my upcoming car insurance which was not due until Nov 1st. USAA did not ask me my preferences to use the homeowner's refund.
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ID
#2915503 Review #2915503 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Repeated terrible website and service experiences

Usaa used to be the good standard in service but has been making changes to the site and app that are broken and confusing. Like wiping out auto payments, not notifying customers, charging late fees, long hold times, no way to complain online, and more. Sad to see this downward trend of a former good company.

User's recommendation: Go elsewhere.

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ID
#2903404 Review #2903404 is a subjective opinion of poster.

USAA is full of Lies !!

We have had USAA for as long as we have had our home (14 years). We recently had hail damage due to a storm that hit our area back in April of this year 2021. We called and made a claim of the damage and they sent out an adjuster. USAA does not hold up to their promises of taking care of their customers ie... Veterans. We are the least bit happy with how things have gone and we are dropping them.
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ID
#2898896 Review #2898896 is a subjective opinion of poster.
Location
Pflugerville, Texas

Online account locked

I tried to get online to check the balance in my checking account and then received a message that my online account was locked. Can you please unlock it for me? Marlin Hillrichs
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ID
#2883197 Review #2883197 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

They have completely dropped any semblance of customer service

USAA used to be among the best in customer service. Then, maybe 20 years ago they must have fired most of the customer service employees and bought some of those telephone tag machines leaving you without any ability to talk even if you are able to wait up to two hours for a human voice. Recently I waited about 3 hours.

User's recommendation: Find an insurance company that will actually talk to you.

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ID
#2874066 Review #2874066 is a subjective opinion of poster.
Pros
  • Way co was run 20 yrs ago
  • Feeling like a member
Cons
  • Lack of constructive responsiveness
Preferred solution
Let the company propose a solution

I was told that my debit card had been compromised so I ordered a new card and when use it a CVS my account was locked now I have no way to pay bills or buy or buy food what

According to bank my debit card was compromised when I got new card in mail when I tried to activate it all my access is locked

User's recommendation: Up till now it has been good but I will probably change bank when I get home.

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ID
#2873786 Review #2873786 is a subjective opinion of poster.
Location
Kingsville, Texas