USAA
Reviews and Complaints
5.8M
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
350K
PAGE VIEWS
14
ISSUES RESOLVED
USAA Reviews
Locked account
I forgot my online I'd and their system still doesn't have my social security number linked to me when I try to sign in also. I was trying to pay my car insurance but it locked me out and no customer service was available.
ID
Location
Buffalo, New York
New Reviewer
Car needs towing
The roadside service couldn't get my stranded daughter home, so they told me to get her an Uber. They owe me $79.49
User's recommendation: expect to spend 9 hours stranded with USAA.
ID
Loss
$79
Preferred solution
Full refund
New Reviewer
Car needs towing
The emergency road service owes me $79.49 because they couldn't get my stranded daughter home. They told me they would reimburse me, and I have a receipt if you need it.
User's recommendation: Expect a 9 hour wait to be towed if you use USAA road sevice.
ID
Location
Norristown, Pennsylvania
New Reviewer
I need to speak to someone
I discovered my windows Thur out my house are leaking rained last night and my carpet got wet can you please have someone from the home insurance claims contact me
1 comment
ID
Pros
- General customer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLocked out
Locked out of my account on a holiday weekend, and they will not take my calls (got a recording stating they are closed, call back during business hours). Two more days, no access to my funds. I will be closing all accounts asap, this is unacceptable.
ID
Location
Phoenix, Arizona
Disappointment
Dont be fooled. USAA claims to cater to veterans but, theyre no better than any other money grubbing insurance company. Theyll blow enough smoke up your *** to give you colon cancer but, when you file an actual claim, theyll make up every excuse not to pay. Heed my warning and dont fall for their tricks. You can do better.much better.
ID
Location
Los Angeles, California
New Reviewer
No live customer service
Confusing Online system account got locked and tried to get live person to unlock it. There is no such thing at this company anymore.
User's recommendation: Good coverage if you can ever get anyone on the phone.
ID
Location
Philadelphia, Pennsylvania
Preferred solution
My account unlocked by an actual live person
Property damage
A free fell out my next door nieabor yard onto my back pouch,they refuse to pay for damages, it's been seven days since the tree fell
ID
Location
Doylestown, Pennsylvania
New Reviewer
End Sponsorship of Tucker Carlson
This is a message to inform you that if you do not end your sponsorship with Tucker Carlson I will pull all of my accounts from your bank. Mr Carlsons recent comments about General Mark Milley were rude and disrespectful to a man who has committed his life to serving the USA as well as our service men and women. As a former US Army soldier I refuse to engage in business with a company that is complicit in acts of disrespect against our military.
ID
New Reviewer
End Sponsorship of Tucker Carlson
This is a message to inform you that if you do not end your sponsorship with Tucker Carlson I will pull all of my accounts from your bank. Mr Carlson’s recent comments about General Mark Milley were rude and disrespectful to a man who has committed his life to serving the USA as well as our service men and women. As a former US Army soldier I refuse to engage in business with a company that is complicit in acts of disrespect against our military.
ID
Location
Lexington, South Carolina
New Reviewer
Your Advertising
I love the company, but will not be renewing my policy. I served in both the USAF and the US Army. I will not allow my money to be used to pay a propaganda. Stop advertising with FOX, or I am gone. What Carlson said about General Milley is a DISGRACE
User's recommendation: Great company but hope they stop advertising on FOX.
ID
Pros
- I love them
Cons
- Advertise on a fascist network
Preferred solution
STOP PAYING FOX TO INSULT SOLDIERS
Comment
Please dont let politics enter into USAA/military dealings. What General Mille suggested all military forces read about white rage is disgusting and has no place in any military force.
ID
Location
Wichita, Kansas
New Reviewer
Tech support sucks
Tech support does not know what they're doing, lady was rude always have to have the last word. Does not even know what she's talking about. This was the first time I've delt with tech supportand I was disappointed.
User's recommendation: Do not ask for tech support.
ID
Location
Milford, Pennsylvania
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTrippling Premiums
Initially quoted approximately $500 yearly on a 30 year mortgage, I accepted the lesser amount offered from the initial company's premium. After taking it on, hopefully for the remainder of my mortgage payments. Two years later, with no claims filed, the premiums almost doubled. The mortgage company threatening forclosure if not paid as requested. After shopping around to no avail I found company s working together. Long story short, after a minimal amount paid on two claims over nine years I at one point paid triple premiums. I found a selected group of others were done the same way.
User's recommendation: Get yearly rate increase in writing to cover the cost of living only.
ID
Location
Swansea, South Carolina
Loss
$6
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I called to get GOLF CART Insurance. Your *** phone tree kept running in loops. I finally talk to agent, She said my account is locked. She cannot unlock it. I asked to talk to a supervisor. After 10 minutes of waiting, she hangs up. Mind you i have been on the phone...
View full review
ID
Location
Philadelphia, Pennsylvania
Loss
$180
Preferred solution
Let the company propose a solution
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Here's an idea ..CALL THEIR CLAIMS DEPARTMENT! This is not their website.