They don't care

1.0
They don't read complaints...they have billons in the bank to cover their Arses.Their IT dept needs an overhaul. If it ain't broke don't fix it. It for THEM not the customer. Board believes all the crap from IT dept t keep their jobs going.

User's recommendation: Go elsewhere....

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#3485419 Review #3485419 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
New Reviewer

My debitcard is locked

1.0
I've been trying to get ahold of someone for 2 days!!! My account is locked and nobody will call me!! This is so frustrating and inconvenient to say the least.
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#3470985 Review #3470985 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Burocratic nightmare

1.0
Even a simple phone call takes 30 minutes Between frustrating sign in and numerous questions, they dont seem at all interested in the reason for your call or helping you. We are 50 year members and couldnt even find a place to file this complaint with them.

User's recommendation: Don’t join.

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#3465914 Review #3465914 is a subjective opinion of poster.
Location
Port Townsend, Washington
Cons
  • Customer service is unreachable when you are in trouble
Preferred solution
Apology

I am locked out of my USAA account

I am locked out of my USAA account and the USAA system message informed me that there is a 3-hour phone wait time. There is no way to access any of my credit, insurance, saving, or checking accounts. There are no available online chat channels that are available unless you can log on to your account. USAA is going down hill for the last four years. Time for me to find a new primary bank

User's recommendation: Consider USAA very carefully.

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#3465886 Review #3465886 is a subjective opinion of poster.
Location
Sherman, Texas

Worst customer service ever

1.0
Most recently we received a robocall about suspected fraud. As with every time my elderly father calls in he gets a representative claiming to be protecting him by asking ridiculous questions he can't answer. Refused to connect call with their fraud department or supervisor. USAA not only has the rudest and most unhelpful customer service, their rewards are inferior to their competitors as well.

User's recommendation: Use Discover, Capital One or Chase.

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#3452897 Review #3452897 is a subjective opinion of poster.
Location
Reisterstown, Maryland

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Verified Reviewer New Reviewer

No access to our account....

1.0
My husband has been a member with USAA for almost 28 years. From a brand new Lt to his retirement as a Lt Col. We have everything with them. Well after today that might change, and thats unfortunate...We made an international purchase, or tried to (from a place I've...
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#3448800 Review #3448800 is a subjective opinion of poster.
Product
Usaa Checking Account
Cons
  • Legal dept innaccessable
  • Cant get ahold of anyone who put restrictions on accounts
  • Very difficult to talk to a person in customer support
Preferred solution
Full access back to our account and our money prior that they are holding before all the bills we already have scheduled go through and we have to pay multiple fess for this.

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Verified Reviewer New Reviewer

Just join & quit next day

1.3
put on hold to take money out of checking for new account just started, waited 2 hrs hung up, call back next day told to wait 3 hrs, over time limit, will cancel after seeing views.

User's recommendation: check reviews first, listen to a friend who has them and didnt check them out.

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#3444439 Review #3444439 is a subjective opinion of poster.
Location
Jacksonville, Florida
Cons
  • Never pick up or call you back
  • Waiting hours for service
Preferred solution
nothing just wanted a lower homeowner insurance cant wait hours on phone for service

USAA Customer Service is a *** Sandwich

1.0
San Antonio's USAA Bank hit with $140 million fine, its third federal penalty since 2019. Is USAA a criminal enterprise now? Asking for our servicemen and womenThis bank went from stellar customer service to *** sandwich.
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#3425413 Review #3425413 is a subjective opinion of poster.
Location
El Paso, Texas

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Verified Reviewer New Reviewer

USAA TOOK ADVANTAGE ($2000+) OF 85 YEAR OLD, 62 YR. MEMBER

I was confused about medicare choices and called for advice. Usaa agent referred me to cigna as my best choice for coverage of expensive medication. i signed up with cigna medicare advantage and failed to question why usaa was charging me $215per month for medicare and...
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#3415014 Review #3415014 is a subjective opinion of poster.
Pros
  • Old days when they cared about the vets they served
Cons
  • Now it sucks
  • Do not care about veterans
Loss
$2
Preferred solution
Full refund
New Reviewer

Change my direct deposit.

No one answered the phone.need to get the customer line fix. I need to change my direct deposit ASAP.

User's recommendation: Need to fix the customer line.

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#3404747 Review #3404747 is a subjective opinion of poster.
Location
Columbus, Georgia
Preferred solution
A call back

Can not talk to a real person without long waits, recorded messages and button pushing. Cancelled after over 50 years

1.0
No easy way to get answers without long drawn delays, virtual assistants, push buttons and waiting! Once you get a person they are helpful and actually embarrassed for the systems.

User's recommendation: Avoid.

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#3384668 Review #3384668 is a subjective opinion of poster.
Location
Vermilion, Ohio

Guess you must be condescending and arrogant to work in Claims.

1.0
Someone else here said 'if a person with USAA hits your car, just get an attorney' and that person is absolutely correct. A person with USAA hit my stopped car and their subrogation department is treating me like a sniveling lying idiot and is refusing to pay for...
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1 comment
#2141753

Just turn it in to your insurance . Not for them to pay anything , but they will deal with other insurance company. Right now USAA is hoping you drop the ball and go away.

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#3382548 Review #3382548 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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Verified Reviewer New Reviewer

Extremely poor service, very arrogant and unprofessional representatives.

My wife was involved in an accident with a USSA insured. We had to get in touch with the insurance since no one took the time to call us and find out about the accident. We then had to get the police report for USSA and sent it since the adjuster we had Ms. Brenda...
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1 comment
#2139951

You need to turn this in to your insurance. Not for them to pay anything since you were not at fault, but for them to deal with the USAA adjuster. USAA will take advantage if they think they are only dealing with you.

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#3376112 Review #3376112 is a subjective opinion of poster.
Location
Mission Viejo, California
Cons
  • Pretends not to hear you
  • Did not fix vehicle
  • These people are not trained properly no quality of service
Loss
$500
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Denied refund for a flight I didn’t use

USAA - Denied refund for a flight I didn’t use
USAA - Denied refund for a flight I didn’t use
USAA - Denied refund for a flight I didn’t use
USAA - Denied refund for a flight I didn’t use
USAA - Denied refund for a flight I didn’t use
USAA - Denied refund for a flight I didn’t use
I didnt use a flight on 1/28/22, I got this ticket via cheapoair, every time I call them they refuse to refund the money for a ticket I didnt use, they want the airline to refund the money, the airline LATAM, said they didnt sell me the ticket, so I really payed to cheapoair, XORCPG 1/28/22, i dont know what to do anymore, in this crazy times I dont have money to give away to cheapoair, Im a hard worker and I live check to check,

User's recommendation: Don’t buy tickets through cheapoair, but directly with the airline, it doesn’t matter if u have to pay a little more, cheapoair is a joke, you will never get any solution from them.

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#3365541 Review #3365541 is a subjective opinion of poster.
Loss
$400
Preferred solution
Full refund

Awful customer service very rude adjuster

I am livid with this company. I had to call a supervisor because I was being treated like my storm damage was nothing when my roof caved in and most of my house and a lot of my belongings was damaged by the storm.

User's recommendation: Absolutely no.

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#3364312 Review #3364312 is a subjective opinion of poster.
Location
Bessemer, Alabama
Preferred solution
Deliver product or service ordered