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USAA held the Homeowners Insurance policy on my Mother's house. My Mother was murdered in her kitchen and there was damage to the floors and cabinets from the blood. USAA initially refused to pay the claim based on that the damage was "intentional." The damage they...
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1.0
#1094623
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In late June a major power surge destroyed all of the major appliances in my apartment complex. I was without a stove, fridge, washing machine, dryer, and AIR CONDITIONER for over a month. Consequently, I lost many belongings (smaller appliances, furniture, food,...
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h.kitchener
h.kitchener

I assume USAA is thinking that because you had only renter's insurance and somewhere you mentioned "water" they were not liable---the thinking being water=flood and your "floo...

2.7
I didn't like
  • Unreliable
  • Spotty customer service
#1091729
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USAA called 2016 a "record year for vehicle related catastrophe" then it gave its CEO Stuart Parker a $400,000 increase over the prior years 2.3 MILLION dollar compensation. (Thats 2.7 million to Mr. Parker in 2016) Just from Insurance. It also gave a 16.8%(ish) bonus...
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Anonymous
Anonymous

This country seems to pay CEO's of billion dollar companies amounts even higher than you have cited. I don't think they are worth that either, but football players and coache...

2.0
#1087974
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Usaa Account Review

Usaa
#1002699
1.0
Details
Terrible experience w USAA! We had an inactive account there, for daughter's sake, so she could buy car ins there. I bought a few items on eBay for
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Usaa Banking Service Review

Usaa
#1001756
1.0
Details
I've been fooling with USAA for a week trying to set up insurance and banking. In military terms, this company is nothing but a clusterf#ck. Customer service stinks. Not about to do business with this company
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Short Review on January 19, 2017

Usaa
#993924
3.4
Details
Want to get your insurance But heard that rates go up and that claims are mishandled and you're not available when needed??
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Usaa Checking Account Review

Usaa
#990652
1.1
Details
Do not open a checking account with them ever!!!! They will put a hold on your funds for days and I been a usaa customer for some time now...I regret it and their service is substandard!
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Billing Practices
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Please excuse the grammar. I used Siri talk to text I didn't proofread I'm sorry that . I'm trying get it out because there are thousands others veterans family that need to know they are not alone. It's time to pull together. They ripped me and my wife off. The past...
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Anonymous
Bobby

At no point in this rambling, incoherent post did anything make sense. What the *** is your problem? Don't blame your inability to understand any basic insurance concepts on U...

1.0
#1087447
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After being with USAA for 14 years, I will be leaving them next week. they no longer care about the customer and have shown that to me several times. recently one of my checks from work was put on a hold for no reason other than I made more than they were used to...
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Anonymous
Anonymous

Strange, I have not found this to be the case. I agree that you should have a local, small bank or better yet, a credit union.

1.4
Highland Falls, New York
Product
#1086374
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Someone used my debit card and charged 150.00 dollars at Best Buy in New York I disputed it and they refunded my money. A investigation was done and they said it was legit I did agree but my mom just died and had too much going on. In aug 2017 they said they were going...
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Anonymous
Anonymous

"Used my debit card" means, I take it, that they had your card and PIN. That does not sound good for you. The original problem was yours. Now, the problem with double deduc...

1.0
I didn't like
  • Never resolves issues
#1084943
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Constant bad customer service, increase in insurance rates and holds on payroll checks that must be deposited via mobile device. Their solution, cash the check at the institution who issued the checks, then drive 50 miles to deposit the cash in Colorado Springs.... How...
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2.4
#1083978
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After 30 years its looks like time to leave USAA. It took 2 hours and 3 dropped calls just to change an automobile policy for a recent move. Since I already paid for the last full 6 month term I asked they apply to the new policy. Nope, I have to pay the full 6 month...
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1.8
I liked
  • What they used to be
I didn't like
  • Declining service
#1083671
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USAA ran over me on interstate and totaled my car. drove to shop of their choosing for estimate. 6 days later, declared total loss and provided lowball value. Visible options not included in estimate, $700 60,000 mile tires had 800 miles on them, allowed $150. Engine...
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1.0
I didn't like
  • Employees unwillingness to help
  • Unwillingness to fix problem usaa created
  • Entire ongoing ordeal
#1083556
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I called about insurance. The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and...
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Anonymous
Anonymous

Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.

3.6
#1083476
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