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Someone was able to *** my account at USAA and request a credit card be sent overnight to them. They were able to activate the card and charge over $2,800 to it. I had received an email notifying me my new cards had been mailed to me. Since I did not request new cards...
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Anonymous

Anonymous If your SS number is out there, be sure to file credit freezes with all three credit bureaus.

1.8
I didn't like
  • Lack of security
#1002651
Reply to reviews
I recieved a fraudulent check that I did not know at the time prior to deposit that it was a fraud. After the deposit and the check was found as a fake they locked my account and my funds from me even though I have money other than the check that was deposited. I've...
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Anonymous

Kyle I am in a similar situation. I received two $600 money orders from my tenant for rent. I deposited them and a few days later they deemed them fraudulent MOs. Did not tell m...

Anonymous

Anonymous Difficult to believe in this modern world that a surprise check did not make you think "fraud." If you had taken this check to a monster mega bank to deposit in person, you w...

1.0
#997575
Reply to reviews
I remember the day I switched to USAA from Navy Federal. I was stationed in Iraq during my enlistment and I needed to get money back to my family in the states fast via bank transfer. A few of my shipmates recommended USAA because of their "no hassle" service, and for...
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1.0
I liked
  • What they used to be
I didn't like
  • What they have become
#996043
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Usaa Auto Insurance Review

#981015
1.0
Usaa insurance defrauds Military Families and Veterans. GOOGLE USAA Class Action lawsuit.
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Usaa Auto Insurance Review

#973071
1.0
Was a 24 year member of Usaa until i made my first claim and was imediatly terminated. Then found out i had been paying a rate twice that of any other companie. I now have better coverage for half the price i was paying and includes renters insurance. Cant believe how many thousands of dollars i wasted by being a usaa member.
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Home Insurance Review

#956569
2.0
My home was burglarized over a year ago. USAA is still doing it's "investigation". I have spent countless hours on the phone where various representatives question my integrity. Still no payment. USAA used to be a good company.
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Usaa Auto Claim Review

#951474
My car was totalled by one of their insureds,he got the ticket for running a red light. Its been a week and i haven't heard from this company. My insurance co is having to pay for everything.
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I was in a car accident December 20th and had to change adjusters in the first week because i never heard back from my adjuster. I was told my inspection would take 1 to 2 days and after 3 weeks found out my car was never even flagged for an inspection which my new...
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I'm purchasing a home with cash. The seller wishes to have a letter stating that I have sufficient funds to cover the purchase price. I figured this should be easy. I called USAA and they said they can provide a letter with my total account balance, I said I don't want...
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Anonymous

Anonymous Think bigger. A letter stating you have sufficient funds leaves them wide open as qualifying you for the purchase. If they write the letter and you decide to spend the money b...

Anonymous

Anonymous Their refusal seems reasonable to me and this makes you unreasonable. How about quitting them and going to a monster mega bank? Good riddance to you.

3.5
I liked
  • Dislike usaa
I didn't like
  • Customer service
#992424
Reply to reviews
I am annoyed with USAA, too. I'm a 40+-year member, but when my car was recently hit from behind at a stop light, I called them and got horrible service. They assigned me to an adjuster in a different time zone, even though I live within 10 miles of their headquarters,...
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3.3
I liked
  • Professionalism of people on phone when call with problems
I didn't like
  • Assigning adjusters in different time zones
  • Almost every aspect of handling auto insurance claims
#992423
Reply to reviews
I have a car that collision works gave a estimate of 7,400 to be fixed which USAA wants to total. They had a charge of $954 for a distribution box that they were not replacing according to the list of items they stated needed ordering. They were replacing 2 items that...
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2.4
#990752
Reply to reviews
Sometimes I'm within a millimeter from dropping USAA because it seems there are always unresolved issues. Our credit card is still, still in the process of being "changed" and despite being assured all is just fine, our card-to-be-retired simply does not work. I...
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Worst Financial Institution I have ever been a member with. Not only did they lock my account for more than 2 weeks but took funds out of my account. Customer service was very disrespectful during the entire 2 weeks. The car insurance is great however the banking...
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1.0
#989912
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I paid off my loan and got a letter from USAA with loan release documents and a number to call if I had questions. I called and after being transferred to 8 people and two servicers (DMI an Nationstar) no one can seem to find record of my loan. This is odd since they...
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1.4
#988607
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