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I have an all-wheel-drive vehicle that USAA sent the third-party vendor to pick up on three different times they sent the wrong vehicle I have explained to them time and time again that my vehicles an hour drive and will not engage that's why it has to be towed that's...
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1.0
#1044410
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Obtained user credit card for family member who lives in another state, USAA shipped the new card to my address and changed my address of record to the family members address. I called to correct the situation and was treated with courtesy but the woman helping me was...
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#1043734
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I agree. I have been a member for 43 years. I did my days in Vietnam. I have paid them large sums of money over that time and had my banking, insurance, second mortgage, and two credit cards with them. I ran into some tough times and asked for some understanding on the...
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rollo2016
rollo2016

I don't understand how not having internet access to your credit card info would affect your ability to pay your insurance. When you get your monthly insurance bill, you just ...

1.2
#1041887
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Short Review on January 19, 2017

Usaa
#993924
3.4
Want to get your insurance But heard that rates go up and that claims are mishandled and you're not available when needed??
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Usaa Checking Account Review

Usaa
#990652
1.1
Do not open a checking account with them ever!!!! They will put a hold on your funds for days and I been a usaa customer for some time now...I regret it and their service is substandard!
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Usaa Checking Account Review

Usaa
#981698
1.6
They took my money without my permission or a notice. I am a chronic ashmatic and USAA went into my acct and took all my funds to cover another acct. No warning no notice nothing. And now I am flat broke and can't afford my medication. They are thieves.
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Usaa Auto Insurance Review

Usaa
#981015
1.0
Usaa insurance defrauds Military Families and Veterans. GOOGLE USAA Class Action lawsuit.
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Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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2.7
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
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On 3/14/17 I learned of damages to a rental property and notified USAA on 3/16/17. They denied my claim because they said I had a chronic leak from a p-trap drain pipe that became disconnected. . I argued with them on almost a daily basis thereafter and finally proved...
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1.4
Product
I liked
  • Many staff are pleasant and will listen
I didn't like
  • Practices
  • Contracts loopholes invalid
  • Lack of integrity
#1039707
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After 18 years of banking with USAA they let me down. I'm one of the thousands that they've done this to when it comes to not keeping their word, dropping the ball, being completely dishonest, delays, and being absolutely incompetent. Do yourself a favor and read the...
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Anonymous
Anonymous

Let me guess: they want you to pay your bills. Try Fifth Third Bank -- sure to be an improvement.

1.0
I didn't like
  • Customer service
  • Failure to listen to my issue
  • What they have become
#1039638
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USAA no longer deserves to represent themselves as a company for Veterans. Just read their reviews. Ive been a member for 28 years and am now pulling out wverything but life insurance. GOD I hope I dont die. Had an auto accident in December 2016. As of April 2017 we...
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Anonymous
Ryan

Well, the reviews on this website are not bogus. I can attest based on personal experience.1). I was rear ended in 2011. Somehow USAA agreed with the other insurance compan...

Anonymous
Anonymous

Actually, many of the "reviews" on this website are bogus. USAA continues to be top rated with independent rating agencies and consumer organizations. And with me.

1.0
#1037598
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A credit card was fraudulently opened in my name. A USAA representative stated the card would be closed due to fraud. The account in now affecting my credit for. Every time I call, I am transferred a million times to different departments. They are not concerned,...
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Anonymous
Anonymous

Another bogus report.

1.0
#1035842
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I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
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Anonymous
Anonymous

You left and then want back. Look like a flake to them. Nothing to do with being a Veteran. Virtually all their customers are Veterans.

3.6
I didn't like
  • That the reason i left was because of pricing
  • Would not give me any more discounts to lower my rate
#1034477
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My father died on feb. 12 - a tree fell on his house march 14th. As executor I filed a claim. USAA needed papers showing I was executor. I sent them by mail. After 2 weeks they still hadn't received them, so I emailed them. The adjuster told me she wasn't seeing that...
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rollo2016
rollo2016

USAA is not the reliable company it once was. Best to avoid them. In your case, you might want to get a free consult with an attorney familiar with insurance claims, etc.

1.0
#1033386
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