Unclaimed
USAA
Reviews and Complaints
6.4M
CLAIMED LOSSES
1.7K
TOTAL REVIEWS
350K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
Automatic Withdrawal
USAA handled my issue with my account quickly and professionally. The only complaint I have with USAA is that they would even consider, much less hire a company with your inappropriate and unprofessional name. Society has run amuck and your CEO has bought into using vulgar language to capture attention to name his business. Rename your company with a name that imparts integrity instead of nastiness.
ID
Location
Temple, Texas
Homeowners insurance
No complaint. The service has always been excellent. The rates may not be lowest, but when I've needed to file a claim, they've been there quickly and responsively.
User's recommendation: If you're active duty, a veteran, or a dependent, USAA should be your first stop to check for insurance.
ID
Location
Seattle, Washington
New Reviewer
Your Advertising
I love the company, but will not be renewing my policy. I served in both the USAF and the US Army. I will not allow my money to be used to pay a propaganda. Stop advertising with FOX, or I am gone. What Carlson said about General Milley is a DISGRACE
User's recommendation: Great company but hope they stop advertising on FOX.
ID
Pros
- I love them
Cons
- Advertise on a fascist network
Preferred solution
STOP PAYING FOX TO INSULT SOLDIERS
New Reviewer
Auto insurance
I'm not sure of the young lady's name but she was very helpful in my issue was resolved. I think that you should find out who the young lady was that helped me and you should give her knee brace. She was very proper, very nice, very friendly, and very helpful. We need more people like her in the workplace.
User's recommendation: Use USAA.
ID
Location
Atlanta, Georgia
New Reviewer
Qoute
Not necessarily an issue... I wanted a quote to bundle auto &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; home insurance. Other than excessive hold time, the assistance I received was great!
ID
Location
Norwalk, California
New Reviewer
Great service
I had some questions concerning my account and Mrs Melanie was extremely helpful. I wish all customers service representatives were as helpful as her. Very knowledgeable and took her time to explain everything to me. Thank Mrs. Melanie. I hope this reaches you.
User's recommendation: Don’t wait if you are looking for the best it is here.
ID
Product
Usaa Checking Account
New Reviewer
Collision
Talked to Barbara from claims and she took care of my needs. Awaiting for a call from Tiffany from appraisals.
ID
Location
Charleston, Illinois
To find out if they have paid the claim
Usaa is a good insurance company i recomend them to everyone they handled my claim very prompt even when the had trouble getting ahold of me it was takein care of thank you usaa
ID
Location
Memphis, Tennessee
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Comments
Even tho I've been eligible to take advantage of USAA's services since 1983, I didn't become a customer till 2002 when I purchased personal injury and liability protection insurance for my vehicle. Since then I've increased my auto ins to include all the bells and whistles, added renter's insurance, purchased coverage for some jewelry and protected my firearms as well. A few years ago someone was driving with their phone and ran me off the road into a utility pole. USAA was Johnny on the spot! I wanted for nothing. I didn't have to do anything. My company took care of my every need and, since the car was a total loss, called me several times to check my well-being and remind me of benefits available thru my insurance. I've been a consumer of several different insurance products and NO ONE else does that! They're all happiest when you are the only one forking out the cash. If and when other ins cos cold call me, as soon as I tell them that I'm a USAA member they thank me for my time and hang up lol! For all this I pay the gigantic sum of... less than 65 bucks a month! Awesome. On a side note, my brother and his family use USAA for ALL their monetary and financial needs including banking.
User's recommendation: I absolutely recommend USAA to everyone.
1 comment
ID
Location
Johnson City, Tennessee
Change Review
I made an error. USAA Bank was not a problem. It was something else.
User's recommendation: Good Bank.
ID
Location
Aurora, Colorado
New Reviewer
Call in and speak to an agent, they have a wealth of information and are very happy to help. I would hardly recommend USAA insurance for anybody’s needs because they are very good and I hope this is e
Talk with the agent issue resolved
1 comment
ID
Location
Arvada, Colorado
Service
Usaa Auto Insurance
New Reviewer
Need an insurance policy
I had a very great experience with the USAA. the customer service agent was wonderful we laughed. and had a good time.. I'm now insured with USAA!!!!
ID
Service
Usaa Customer Care
Pros
- Reasonable car insurance
- Professionalism of people on phone when call with problems
Reason of review
Good customer service
New Reviewer
I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...
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1 comment
PissedConsumer1414604
#1414604
Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.
ID
Location
San Antonio, Texas
Service
Usaa Auto Claim
Reason of review
Poor customer service
New Reviewer
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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2 comments
PissedConsumer1406988
#1406988
From their point of view, you look like a criminal.
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ID
Service
Usaa Renters Policy Claim
Cons
- Poor value and polices
- Very poor business practices
Reason of review
Claim issue
Preferred solution
Let the company propose a solution
NEED A BETTER BUSINESS RELATIONSHIP
THERE IS A LOT OF SOLDIERS JUST LIKE ME AND USAA IS LOCKING THEM OUT OF THEIR ACCOUNTS AND CANCELING THEIR POLICES TOO JUST BECAUSE THEY HAD PROBLEMS AND IT CAUSED THEM FINANCIAL PROBLEMS. USAA REPS. DIDN'T WANT TO HEAR ANYTHING ABOUT PTSD AND OTHER MENTAL PROBLEMS THEY WERE HAVING WHEN THEY GOT BACK FROM WAR. THEY JUST CANCELED ON THEM AND LOCKED THEM OUT OF THEIR ACCOUNTS JUST LIKE THEY DID ME.. THEY DID ME THE SAME WAY AND I TRIED TO GET THEM TO WORK WITH ME. I WAS ALREADY HAVING PROBLEMS BUT I TOLD THEM I WAS GETTING HELP. I ALSO HAD A VEHICLE FINANCED WITH USAA AND GOT BEHIND ON PAYMENTS THEY WANTED ME TO FINANCE IT WITH ANOTHER BANK BUT HOW COULD I MY CREDIT HAD DROPPED AND NO ONE WOULD FINANCE ME SO THEY WERE GOING TO REPO IT. BUT I TOLD THEM IF THEY COULD WORK WITH ME. DON'T GET ME WRONG I WOULD LOVE TO HAVE MY MEMBERSHIP UNLOCKED AND I WOULD WORK WITH THEM TO PAY THAT CHARGE OFF. I HAD TO FILE BANKRUPTCY. THAR WAS 10 YRS AGO I HAVE MADE SOME BIG STEPS SENSE THEN. I REMARRIED MY EXWIFE WHICH WE HAVE TWO BOYS AND ONE IS STILL IN COLLEGE. AND I NEED SOME INSURANCE THAT IS NOT SO HIGH. AND IS A GOOD INSURANCE I AM TALKING FOR ALL OF US VETERANS THAT I5 HAVE PROBLEMS AND I THINK USAA SHOULD HELP US. WE ARE NOT ASKING FOR A HANDOUT JUST GIVE US A CHANCE. I AM ON VA AND SOCIAL SECURITY DISABILITY. AND WOULD LIKE T5O DO BANKING TOO WITH USAA. THANK YOU.
1 comment
ID
Location
Pretoria, Gauteng
Service
Usaa Customer Care
Pros
- Insurance and finance
- Insurance and the service they provided
Cons
- Police of no second chance
Reason of review
Poor customer service
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Better see my complaint 9/10/20