USAA
Reviews and Complaints
Reviews Chart
5.7M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
330K
PAGE VIEWS
14
ISSUES RESOLVED
Auto insurance
I'm not sure of the young lady's name but she was very helpful in my issue was resolved. I think that you should find out who the young lady was that helped me and you should give her knee brace. She was very proper, very nice, very friendly, and very helpful. We need more people like her in the workplace.
User's recommendation: Use USAA.
ID
Location
Atlanta, Georgia
Qoute
Not necessarily an issue... I wanted a quote to bundle auto &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; home insurance. Other than excessive hold time, the assistance I received was great!
ID
Location
Norwalk, California
Great service
I had some questions concerning my account and Mrs Melanie was extremely helpful. I wish all customers service representatives were as helpful as her. Very knowledgeable and took her time to explain everything to me. Thank Mrs. Melanie. I hope this reaches you.
User's recommendation: Don’t wait if you are looking for the best it is here.
ID
Product
Usaa Checking Account
Collision
Talked to Barbara from claims and she took care of my needs. Awaiting for a call from Tiffany from appraisals.
ID
Location
Charleston, Illinois
To find out if they have paid the claim
Usaa is a good insurance company i recomend them to everyone they handled my claim very prompt even when the had trouble getting ahold of me it was takein care of thank you usaa
ID
Location
Memphis, Tennessee
Even tho I've been eligible to take advantage of USAA's services since 1983, I didn't become a customer till 2002 when I purchased personal injury and liability protection insurance for my vehicle. Since then I've increased my auto ins to include all the bells and...
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1 comment
PissedConsumer1924081
#1924081
Better see my complaint 9/10/20
ID
Location
Johnson City, Tennessee
Change Review
I made an error. USAA Bank was not a problem. It was something else.
User's recommendation: Good Bank.
ID
Location
Aurora, Colorado
Call in and speak to an agent, they have a wealth of information and are very happy to help. I would hardly recommend USAA insurance for anybody’s needs because they are very good and I hope this is e
Talk with the agent issue resolved
1 comment
ID
Location
Arvada, Colorado
Service
Usaa Auto Insurance
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Need an insurance policy
I had a very great experience with the USAA. the customer service agent was wonderful we laughed. and had a good time.. I'm now insured with USAA!!!!
ID
Service
Usaa Customer Care
Pros
- Professionalism of people on phone when call with problems
- Reasonable car insurance
Reason of review
Good customer service
I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...
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1 comment
PissedConsumer1414604
#1414604
Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.
ID
Location
San Antonio, Texas
Service
Usaa Auto Claim
Reason of review
Poor customer service
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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2 comments
PissedConsumer1406988
#1406988
From their point of view, you look like a criminal.
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ID
Service
Usaa Renters Policy Claim
Cons
- Poor value and polices
- Very poor business practices
Reason of review
Claim issue
Preferred solution
Let the company propose a solution
NEED A BETTER BUSINESS RELATIONSHIP
THERE IS A LOT OF SOLDIERS JUST LIKE ME AND USAA IS LOCKING THEM OUT OF THEIR ACCOUNTS AND CANCELING THEIR POLICES TOO JUST BECAUSE THEY HAD PROBLEMS AND IT CAUSED THEM FINANCIAL PROBLEMS. USAA REPS. DIDN'T WANT TO HEAR ANYTHING ABOUT PTSD AND OTHER MENTAL PROBLEMS THEY WERE HAVING WHEN THEY GOT BACK FROM WAR. THEY JUST CANCELED ON THEM AND LOCKED THEM OUT OF THEIR ACCOUNTS JUST LIKE THEY DID ME.. THEY DID ME THE SAME WAY AND I TRIED TO GET THEM TO WORK WITH ME. I WAS ALREADY HAVING PROBLEMS BUT I TOLD THEM I WAS GETTING HELP. I ALSO HAD A VEHICLE FINANCED WITH USAA AND GOT BEHIND ON PAYMENTS THEY WANTED ME TO FINANCE IT WITH ANOTHER BANK BUT HOW COULD I MY CREDIT HAD DROPPED AND NO ONE WOULD FINANCE ME SO THEY WERE GOING TO REPO IT. BUT I TOLD THEM IF THEY COULD WORK WITH ME. DON'T GET ME WRONG I WOULD LOVE TO HAVE MY MEMBERSHIP UNLOCKED AND I WOULD WORK WITH THEM TO PAY THAT CHARGE OFF. I HAD TO FILE BANKRUPTCY. THAR WAS 10 YRS AGO I HAVE MADE SOME BIG STEPS SENSE THEN. I REMARRIED MY EXWIFE WHICH WE HAVE TWO BOYS AND ONE IS STILL IN COLLEGE. AND I NEED SOME INSURANCE THAT IS NOT SO HIGH. AND IS A GOOD INSURANCE I AM TALKING FOR ALL OF US VETERANS THAT I5 HAVE PROBLEMS AND I THINK USAA SHOULD HELP US. WE ARE NOT ASKING FOR A HANDOUT JUST GIVE US A CHANCE. I AM ON VA AND SOCIAL SECURITY DISABILITY. AND WOULD LIKE T5O DO BANKING TOO WITH USAA. THANK YOU.
1 comment
ID
Location
Pretoria, Gauteng
Service
Usaa Customer Care
Pros
- Insurance and finance
- Insurance and the service they provided
Cons
- Police of no second chance
Reason of review
Poor customer service
Outstanding Company!
We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are uniformly knowledgeable and they have always listened to us and have never questioned our word. We just used USAA's car buying service. We told USAA what car we wanted and what accessories we'd like and they took it from there. They approved us for a loan and contacted 3 dealers in our area who then each sent us an offer--all we had to do was decide which one to accept. It was a real pleasure to walk into a dealer with the price already negotiated, fill out the paperwork, and take delivery of our new car. It couldn't have been easier. Saved us around $3,000. USAA is a model for all other financial institutions to follow. We LOVE this company!
ID
Service
Usaa Auto Loan
Reason of review
Good customer service
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Resolved
ID
Location
Augusta, Georgia
Product
Usaa Checking Account
Cons
- Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Excellent Insurance Company
I have been a member for over 23 years (ever since I started driving) and have never had a problem with them. Repair claims have been painless and easy to file, and they pay without a hitch. They don't constrain you to a fixed set of shops, and pay the shop directly most of the time. Whenever I call, the representative knows what is going on and is able to help me out. I occasionally shop around for other rates, and theirs are, by far and away the best that I have been able to find. Best of all, they offer a roadside assistance package that is $3 / mo, and they tow the car to my preferred repair shop, just "the closest one."
ID
Location
Manassas, Virginia
Service
Usaa Customer Care
Pros
- Customer service is great
- Responsive customer service
- Pricing
Reason of review
All of the above
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Well last 3 calls ended with We don't know and when I said I would consider cancelling other services I just got sent to that department like okay, so what, moving on.