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USAA
Reviews and Complaints
Reviews Chart
$5.6M
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
320K
PAGE VIEWS
14
ISSUES RESOLVED
Even tho I've been eligible to take advantage of USAA's services since 1983, I didn't become a customer till 2002 when I purchased personal injury and liability protection insurance for my vehicle. Since then I've increased my auto ins to include all the bells and...
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1 comment
Better see my complaint 9/10/20
ID
Location
Johnson City, Tennessee
Change Review
I made an error. USAA Bank was not a problem. It was something else.
User's recommendation: Good Bank.
ID
Location
Aurora, Colorado
Call in and speak to an agent, they have a wealth of information and are very happy to help. I would hardly recommend USAA insurance for anybody’s needs because they are very good and I hope this is e
Talk with the agent issue resolved
1 comment
ID
Location
Arvada, Colorado
Service
Usaa Auto Insurance
Need an insurance policy
I had a very great experience with the USAA. the customer service agent was wonderful we laughed. and had a good time.. I'm now insured with USAA!!!!
ID
Service
Usaa Customer Care
Pros
- Reasonable car insurance
- Professionalism of people on phone when call with problems
Reason of review
Good customer service
I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...
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1 comment
Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.
ID
Location
San Antonio, Texas
Service
Usaa Auto Claim
Reason of review
Poor customer service
PissedConsumer.com fights for consumer rights
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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2 comments
From their point of view, you look like a criminal.
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ID
Service
Usaa Renters Policy Claim
Cons
- Very poor business practices
- Poor value and polices
Reason of review
Claim issue
Preferred solution
Let the company propose a solution
NEED A BETTER BUSINESS RELATIONSHIP
THERE IS A LOT OF SOLDIERS JUST LIKE ME AND USAA IS LOCKING THEM OUT OF THEIR ACCOUNTS AND CANCELING THEIR POLICES TOO JUST BECAUSE THEY HAD PROBLEMS AND IT CAUSED THEM FINANCIAL PROBLEMS. USAA REPS. DIDN'T WANT TO HEAR ANYTHING ABOUT PTSD AND OTHER MENTAL PROBLEMS THEY WERE HAVING WHEN THEY GOT BACK FROM WAR. THEY JUST CANCELED ON THEM AND LOCKED THEM OUT OF THEIR ACCOUNTS JUST LIKE THEY DID ME.. THEY DID ME THE SAME WAY AND I TRIED TO GET THEM TO WORK WITH ME. I WAS ALREADY HAVING PROBLEMS BUT I TOLD THEM I WAS GETTING HELP. I ALSO HAD A VEHICLE FINANCED WITH USAA AND GOT BEHIND ON PAYMENTS THEY WANTED ME TO FINANCE IT WITH ANOTHER BANK BUT HOW COULD I MY CREDIT HAD DROPPED AND NO ONE WOULD FINANCE ME SO THEY WERE GOING TO REPO IT. BUT I TOLD THEM IF THEY COULD WORK WITH ME. DON'T GET ME WRONG I WOULD LOVE TO HAVE MY MEMBERSHIP UNLOCKED AND I WOULD WORK WITH THEM TO PAY THAT CHARGE OFF. I HAD TO FILE BANKRUPTCY. THAR WAS 10 YRS AGO I HAVE MADE SOME BIG STEPS SENSE THEN. I REMARRIED MY EXWIFE WHICH WE HAVE TWO BOYS AND ONE IS STILL IN COLLEGE. AND I NEED SOME INSURANCE THAT IS NOT SO HIGH. AND IS A GOOD INSURANCE I AM TALKING FOR ALL OF US VETERANS THAT I5 HAVE PROBLEMS AND I THINK USAA SHOULD HELP US. WE ARE NOT ASKING FOR A HANDOUT JUST GIVE US A CHANCE. I AM ON VA AND SOCIAL SECURITY DISABILITY. AND WOULD LIKE T5O DO BANKING TOO WITH USAA. THANK YOU.
1 comment
ID
Location
Pretoria, Gauteng
Service
Usaa Customer Care
Pros
- Insurance and finance
- Insurance and the service they provided
Cons
- Police of no second chance
Reason of review
Poor customer service
Outstanding Company!
We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are uniformly knowledgeable and they have always listened to us and have never questioned our word. We just used USAA's car buying service. We told USAA what car we wanted and what accessories we'd like and they took it from there. They approved us for a loan and contacted 3 dealers in our area who then each sent us an offer--all we had to do was decide which one to accept. It was a real pleasure to walk into a dealer with the price already negotiated, fill out the paperwork, and take delivery of our new car. It couldn't have been easier. Saved us around $3,000. USAA is a model for all other financial institutions to follow. We LOVE this company!
ID
Service
Usaa Auto Loan
Reason of review
Good customer service
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Resolved
ID
Location
Augusta, Georgia
Product
Usaa Checking Account
Cons
- Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Compare Companies
USAA
1534 reviews
VS
Navy Federal Credit Union
162 reviews
Excellent Insurance Company
I have been a member for over 23 years (ever since I started driving) and have never had a problem with them. Repair claims have been painless and easy to file, and they pay without a hitch. They don't constrain you to a fixed set of shops, and pay the shop directly most of the time. Whenever I call, the representative knows what is going on and is able to help me out. I occasionally shop around for other rates, and theirs are, by far and away the best that I have been able to find. Best of all, they offer a roadside assistance package that is $3 / mo, and they tow the car to my preferred repair shop, just "the closest one."
ID
Location
Manassas, Virginia
Service
Usaa Customer Care
Pros
- Easy to access by phone
- Prompt responses
- Customer service is great
Reason of review
All of the above
I joined USAA about 35 years ago and use them for all my banking, borrowing, and insurance needs. I have my primary mortgage, credit card, homeowners insurance , auto insurance, rental insurance, 2 life insurance policies, and 2 sizable retirement accounts with them....
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ID
Location
Vancouver, Washington
Service
Usaa Banking Service
Reason of review
All of the above
Usaa Auto Insurance Review
I LOVE USAA! They've done nothing but go above and beyond in customer service for me during the numerous times I've had to use there benefits and services! Even during times that they had no obligation to assist me with another persons insurance company, or when my vehicle should not have technically been covered they've stepped right in and fixed the problem or gave me direction to do so!
ID
Location
Valparaiso, Indiana
Service
Usaa Auto Insurance
Subscriber's Account(Customer's Premium Over payment)held hostage for 6 months.
Found out that for almost 20 years, USAA had been accruing money that I have been over paying on my premiums. Due to financial hardship, I requested that they release the funds 30 days early, but was denied due to USAA Bi-Laws. I was told that they could get into regulatory trouble for holding my money less than 6 months. I am one very unsatisfied FORMER customer. Has anyone been successful with a similar issue? I could really use some guidance. I cannot believe for a second that any regulatory body, be it State or Federal would penalize USAA for releasing the customer's money prior to a 6 month period, by which USAA can do whatever they wish to with it. This could be such an easy PR win for USAA.
ID
Location
San Antonio, Texas
Service
Usaa Auto Insurance
Cons
- Lost me as a 20-year long customer
- Subscribers account held for 6 months
Reason of review
Problems with payment
Loss
$2900
I have been with them for a few years and customer service has always been helpful. I do not have to wait long to be connected and the service personnel has always been very nice and did all they could to resolve my problems. I do have auto insurance with them and so...
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1 comment
all is good until your account is locked
ID
Location
Burien, Washington
Service
Usaa Auto Insurance
Pros
- Responsive customer service
- Easy to access by phone
- Respo
Reason of review
Good customer service
Never had a problem with USAA - Always excellent service
Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my experience, I find that most people don't write about their 'good' experiences, they vent about their bad experiences. In all the years (since Mar of 2005) that I've had USAA insurance (I don't use their banking services (no particular reason why I don't - I just haven't needed to, and I would prefer to keep my number of credit cards/bank accounts low to begin with)), I've never had a 'bad' experience. As a matter of fact, I would characterize my experiences as 'good' - What's a 'good' experience? Well, they've always been courteous on the phone and in person (agents/representatives). They take the time to explain benefits, claims, costs and procedures. The service is always quick and comprehensive, and finally the rates are low (according to online comparison sites (last time I checked on auto coverage)). I'm not 'not complaining' I'm giving them my business, and I'm quite happy with their performance (I've had approximately 4 vehicle and 3 home owner claims over the past 10 years). If you visit a website called 'Pissed Consumer' you might expect every 'review' to be negative. If you've come here looking for affirmation of your negative opinions, you'll probably find what you're looking for. It's possible that I might be one of the few positive voices on this website - If that's the case please don't feel like I'm posting this to aggravate you, I'm posting it because I like the service that USAA is providing me. They're far more caring about me and my problems than any other commercial 'bank' I've ever dealt with. I also use Wells Fargo for banking needs (They have my home loan). I would prefer that I didn't have to do business with them, but they bought my home loan, and I'm pretty much stuck with them for now. These large commercial banks have higher rates, and their customer service seems dependent on my level of investment with them. Without a mortgage (through them) I would have to pay a substantial premium to receive the same level of benefit and consideration that I get for a low level of financial stake with USAA.
ID
Location
Aurora, Colorado
Service
Usaa Auto Insurance
Pros
- Detailed explanations of coverage and benefits
- Courteous representatives
- Prompt responses
Reason of review
Good customer service, fair pricing, reliable service, quick responses to questions/issues, thorough explanations of benefits and coverage
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Well last 3 calls ended with We don't know and when I said I would consider cancelling other services I just got sent to that department like okay, so what, moving on.