USAA Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
Clear all filters
(13 of 1329 reviews match)
Product:
Show
Rating:
USAA - Proof of insurance
Ashley very promptly sent an email
Review
Service
Pros
- Prompt service
Reason of review
Good customer service
USAA in Wyoming, Michigan - Add vehicle
Debbie was a pleasure to work with
Review
Service
Reason of review
Good customer service
I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...
View full review
Review
Service
Reason of review
Poor customer service
USAA - Outstanding Company!
We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are uniformly knowledgeable and they have always listened to us and have never questioned our word. We just used USAA's car buying service. We told USAA what car we wanted and what accessories we'd like and they took it from there. They approved us for a loan and contacted 3 dealers in our area who then each sent us an offer--all we had to do was decide which one to accept. It was a real pleasure to walk into a dealer with the price already negotiated, fill out the paperwork, and take delivery of our new car. It couldn't have been easier. Saved us around $3,000. USAA is a model for all other financial institutions to follow. We LOVE this company!
Review
Service
Reason of review
Good customer service
Resolved
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
View full review
Review
Product
Cons
- Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Tags
USAA in Manassas, Virginia - Excellent Insurance Company
I have been a member for over 23 years (ever since I started driving) and have never had a problem with them. Repair claims have been painless and easy to file, and they pay without a hitch. They don't constrain you to a fixed set of shops, and pay the shop directly most of the time. Whenever I call, the representative knows what is going on and is able to help me out. I occasionally shop around for other rates, and theirs are, by far and away the best that I have been able to find. Best of all, they offer a roadside assistance package that is $3 / mo, and they tow the car to my preferred repair shop, just "the closest one."
Review
Service
Pros
- Prompt responses
- Pricing
- Responsive customer service
Reason of review
All of the above
I joined USAA about 35 years ago and use them for all my banking, borrowing, and insurance needs. I have my primary mortgage, credit card, homeowners insurance , auto insurance, rental insurance, 2 life insurance policies, and 2 sizable retirement accounts with them....
View full review
Review
Service
Reason of review
All of the above
Usaa Auto Insurance Review
I LOVE USAA! They've done nothing but go above and beyond in customer service for me during the numerous times I've had to use there benefits and services! Even during times that they had no obligation to assist me with another persons insurance company, or when my vehicle should not have technically been covered they've stepped right in and fixed the problem or gave me direction to do so!
I have been with them for a few years and customer service has always been helpful. I do not have to wait long to be connected and the service personnel has always been very nice and did all they could to resolve my problems. I do have auto insurance with them and so...
View full review
1 comment
all is good until your account is locked
Review
Service
Pros
- Respo
- Can talk to live person
- Easy to access by phone
Reason of review
Good customer service
Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my experience, I find that most people don't write about their 'good' experiences, they vent about their bad experiences. In all the years (since Mar...
View full review
Review
Service
Pros
- Low rates
- Courteous representatives
- Detailed explanations of coverage and benefits
Reason of review
Good customer service, fair pricing, reliable service, quick responses to questions/issues, thorough explanations of benefits and coverage
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.