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Auto insurance

I'm not sure of the young lady's name but she was very helpful in my issue was resolved. I think that you should find out who the young lady was that helped me and you should give her knee brace. She was very proper, very nice, very friendly, and very helpful. We need more people like her in the workplace.

User's recommendation: Use USAA.

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ID
#2434345 Review #2434345 is a subjective opinion of poster.
Location
Atlanta, Georgia

Qoute

Not necessarily an issue... I wanted a quote to bundle auto &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; home insurance. Other than excessive hold time, the assistance I received was great!
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ID
#2427771 Review #2427771 is a subjective opinion of poster.
Location
Norwalk, California

Great service

I had some questions concerning my account and Mrs Melanie was extremely helpful. I wish all customers service representatives were as helpful as her. Very knowledgeable and took her time to explain everything to me. Thank Mrs. Melanie. I hope this reaches you.

User's recommendation: Don’t wait if you are looking for the best it is here.

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ID
#2413610 Review #2413610 is a subjective opinion of poster.
Product
Usaa Checking Account

Collision

Talked to Barbara from claims and she took care of my needs. Awaiting for a call from Tiffany from appraisals.
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ID
#2399834 Review #2399834 is a subjective opinion of poster.
Location
Charleston, Illinois

To find out if they have paid the claim

Usaa is a good insurance company i recomend them to everyone they handled my claim very prompt even when the had trouble getting ahold of me it was takein care of thank you usaa
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ID
#2392469 Review #2392469 is a subjective opinion of poster.
Location
Memphis, Tennessee
Even tho I've been eligible to take advantage of USAA's services since 1983, I didn't become a customer till 2002 when I purchased personal injury and liability protection insurance for my vehicle. Since then I've increased my auto ins to include all the bells and...
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1 comment
#1924081

Better see my complaint 9/10/20

ID
#2097470 Review #2097470 is a subjective opinion of poster.
Location
Johnson City, Tennessee

Change Review

I made an error. USAA Bank was not a problem. It was something else.

User's recommendation: Good Bank.

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ID
#1830435 Review #1830435 is a subjective opinion of poster.
Location
Aurora, Colorado

Call in and speak to an agent, they have a wealth of information and are very happy to help. I would hardly recommend USAA insurance for anybody’s needs because they are very good and I hope this is e

Talk with the agent issue resolved
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1 comment
#1825790

Well last 3 calls ended with We don't know and when I said I would consider cancelling other services I just got sent to that department like okay, so what, moving on.

ID
#1727160 Review #1727160 is a subjective opinion of poster.
Location
Arvada, Colorado
Service
Usaa Auto Insurance

Need an insurance policy

I had a very great experience with the USAA. the customer service agent was wonderful we laughed. and had a good time.. I'm now insured with USAA!!!!
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ID
#1691243 Review #1691243 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Professionalism of people on phone when call with problems
  • Reasonable car insurance
Reason of review
Good customer service
I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...
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1 comment
#1414604

Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.

ID
#1163123 Review #1163123 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Usaa Auto Claim
Reason of review
Poor customer service
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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2 comments
#1406988

From their point of view, you look like a criminal.

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ID
#1151779 Review #1151779 is a subjective opinion of poster.
Service
Usaa Renters Policy Claim
Cons
  • Poor value and polices
  • Very poor business practices
Reason of review
Claim issue
Preferred solution
Let the company propose a solution

NEED A BETTER BUSINESS RELATIONSHIP

THERE IS A LOT OF SOLDIERS JUST LIKE ME AND USAA IS LOCKING THEM OUT OF THEIR ACCOUNTS AND CANCELING THEIR POLICES TOO JUST BECAUSE THEY HAD PROBLEMS AND IT CAUSED THEM FINANCIAL PROBLEMS. USAA REPS. DIDN'T WANT TO HEAR ANYTHING ABOUT PTSD AND OTHER MENTAL PROBLEMS THEY WERE HAVING WHEN THEY GOT BACK FROM WAR. THEY JUST CANCELED ON THEM AND LOCKED THEM OUT OF THEIR ACCOUNTS JUST LIKE THEY DID ME.. THEY DID ME THE SAME WAY AND I TRIED TO GET THEM TO WORK WITH ME. I WAS ALREADY HAVING PROBLEMS BUT I TOLD THEM I WAS GETTING HELP. I ALSO HAD A VEHICLE FINANCED WITH USAA AND GOT BEHIND ON PAYMENTS THEY WANTED ME TO FINANCE IT WITH ANOTHER BANK BUT HOW COULD I MY CREDIT HAD DROPPED AND NO ONE WOULD FINANCE ME SO THEY WERE GOING TO REPO IT. BUT I TOLD THEM IF THEY COULD WORK WITH ME. DON'T GET ME WRONG I WOULD LOVE TO HAVE MY MEMBERSHIP UNLOCKED AND I WOULD WORK WITH THEM TO PAY THAT CHARGE OFF. I HAD TO FILE BANKRUPTCY. THAR WAS 10 YRS AGO I HAVE MADE SOME BIG STEPS SENSE THEN. I REMARRIED MY EXWIFE WHICH WE HAVE TWO BOYS AND ONE IS STILL IN COLLEGE. AND I NEED SOME INSURANCE THAT IS NOT SO HIGH. AND IS A GOOD INSURANCE I AM TALKING FOR ALL OF US VETERANS THAT I5 HAVE PROBLEMS AND I THINK USAA SHOULD HELP US. WE ARE NOT ASKING FOR A HANDOUT JUST GIVE US A CHANCE. I AM ON VA AND SOCIAL SECURITY DISABILITY. AND WOULD LIKE T5O DO BANKING TOO WITH USAA. THANK YOU.
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1 comment
#1242987

They don't care about anything but money. Go get an attorney and go after them they buckle and a buckle fast.

Worlds worst record keeping place ever. They suck

ID
#951501 Review #951501 is a subjective opinion of poster.
Location
Pretoria, Gauteng
Service
Usaa Customer Care
Pros
  • Insurance and finance
  • Insurance and the service they provided
Cons
  • Police of no second chance
Reason of review
Poor customer service

Outstanding Company!

We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are uniformly knowledgeable and they have always listened to us and have never questioned our word. We just used USAA's car buying service. We told USAA what car we wanted and what accessories we'd like and they took it from there. They approved us for a loan and contacted 3 dealers in our area who then each sent us an offer--all we had to do was decide which one to accept. It was a real pleasure to walk into a dealer with the price already negotiated, fill out the paperwork, and take delivery of our new car. It couldn't have been easier. Saved us around $3,000. USAA is a model for all other financial institutions to follow. We LOVE this company!
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ID
#945334 Review #945334 is a subjective opinion of poster.
Service
Usaa Auto Loan
Reason of review
Good customer service
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Resolved
ID
#926767 Review #926767 is a subjective opinion of poster.
Location
Augusta, Georgia
Product
Usaa Checking Account
Cons
  • Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund

Excellent Insurance Company

I have been a member for over 23 years (ever since I started driving) and have never had a problem with them. Repair claims have been painless and easy to file, and they pay without a hitch. They don't constrain you to a fixed set of shops, and pay the shop directly most of the time. Whenever I call, the representative knows what is going on and is able to help me out. I occasionally shop around for other rates, and theirs are, by far and away the best that I have been able to find. Best of all, they offer a roadside assistance package that is $3 / mo, and they tow the car to my preferred repair shop, just "the closest one."
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ID
#903758 Review #903758 is a subjective opinion of poster.
Location
Manassas, Virginia
Service
Usaa Customer Care
Pros
  • Customer service is great
  • Responsive customer service
  • Pricing
Reason of review
All of the above

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