Rating: 5 Stars Clear all filters (13 of 1329 reviews match)
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USAA - Proof of insurance

5.0
Details
Ashley very promptly sent an email
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Review
#1649817 Review #1649817 is a subjective opinion of poster.
Pros
  • Prompt service
Reason of review
Good customer service

USAA in Wyoming, Michigan - Add vehicle

4.9
Details
Debbie was a pleasure to work with
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Review
#1636433 Review #1636433 is a subjective opinion of poster.
Reason of review
Good customer service
5.0
Details
I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...
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1 comment
Anonymous
#1414604

Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.

Review
#1163123 Review #1163123 is a subjective opinion of poster.
Reason of review
Poor customer service

USAA - Outstanding Company!

4.9
Details
We've been USAA customers for over 50 years. We have checking accounts, savings accounts, credit card accounts, car and home insurance, and have financed at least 3 vehicles with them. We have ALWAYS been treated with courtesy and respect. USAA phone reps are uniformly knowledgeable and they have always listened to us and have never questioned our word. We just used USAA's car buying service. We told USAA what car we wanted and what accessories we'd like and they took it from there. They approved us for a loan and contacted 3 dealers in our area who then each sent us an offer--all we had to do was decide which one to accept. It was a real pleasure to walk into a dealer with the price already negotiated, fill out the paperwork, and take delivery of our new car. It couldn't have been easier. Saved us around $3,000. USAA is a model for all other financial institutions to follow. We LOVE this company!
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Review
#945334 Review #945334 is a subjective opinion of poster.
Reason of review
Good customer service
Resolved
5.0
Details
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Review
#926767 Review #926767 is a subjective opinion of poster.
Cons
  • Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Tags
  • Dishonest Bankers

USAA in Manassas, Virginia - Excellent Insurance Company

4.7
Details
I have been a member for over 23 years (ever since I started driving) and have never had a problem with them. Repair claims have been painless and easy to file, and they pay without a hitch. They don't constrain you to a fixed set of shops, and pay the shop directly most of the time. Whenever I call, the representative knows what is going on and is able to help me out. I occasionally shop around for other rates, and theirs are, by far and away the best that I have been able to find. Best of all, they offer a roadside assistance package that is $3 / mo, and they tow the car to my preferred repair shop, just "the closest one."
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Review
#903758 Review #903758 is a subjective opinion of poster.
Pros
  • Prompt responses
  • Pricing
  • Responsive customer service
Reason of review
All of the above
5.0
Details
I joined USAA about 35 years ago and use them for all my banking, borrowing, and insurance needs. I have my primary mortgage, credit card, homeowners insurance , auto insurance, rental insurance, 2 life insurance policies, and 2 sizable retirement accounts with them....
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Review
#870624 Review #870624 is a subjective opinion of poster.
Reason of review
All of the above

Usaa Auto Insurance Review

5.0
Details
I LOVE USAA! They've done nothing but go above and beyond in customer service for me during the numerous times I've had to use there benefits and services! Even during times that they had no obligation to assist me with another persons insurance company, or when my vehicle should not have technically been covered they've stepped right in and fixed the problem or gave me direction to do so!
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Review
#824256 Review #824256 is a subjective opinion of poster.
4.8
Details
I have been with them for a few years and customer service has always been helpful. I do not have to wait long to be connected and the service personnel has always been very nice and did all they could to resolve my problems. I do have auto insurance with them and so...
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1 comment
Anonymous
#1115686

all is good until your account is locked

Review
#791964 Review #791964 is a subjective opinion of poster.
Pros
  • Respo
  • Can talk to live person
  • Easy to access by phone
Reason of review
Good customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
4.8
Details
Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my experience, I find that most people don't write about their 'good' experiences, they vent about their bad experiences. In all the years (since Mar...
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Review
#776733 Review #776733 is a subjective opinion of poster.
Pros
  • Low rates
  • Courteous representatives
  • Detailed explanations of coverage and benefits
Reason of review
Good customer service, fair pricing, reliable service, quick responses to questions/issues, thorough explanations of benefits and coverage