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USAA
Reviews and Complaints
Reviews Chart
$5.6M
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
320K
PAGE VIEWS
14
ISSUES RESOLVED
Left hand doesn't know what the right hand is doing
So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but they did anyways resulting in a NSF fee. I called them up and thankfully they reversed the charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of the run-around.
ID
Location
Colorado Springs, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update by user Sep 22
Company fixed the issue and I have been provided with full refund.
Update by user Sep 22
It took a number of phone calls with numerous representatives but I was able to finally have someone help me. They mailed me a check for the full amount. They put me in touch with a specific person who followed up with me until the issue was resolved.
Original review posted by user Sep 13
My debit card was... Resolved
ID
Service
Usaa Banking Service
Pros
- Banking security
Cons
- Customer service
Loss
$23
Preferred solution
Immediate re-deposit of the balance from the closed account into the new account.
Credit card pin issues
Card declined said invalid pin even though I used it earlier in the day
User's recommendation: Keep up the great service.
ID
I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA. After CHAT - no help Now here is real mess...
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ID
Pros
- 99 percent great company
Cons
- Just messed up my banking because of usaas in house system
Loss
$20
Preferred solution
stop and listen to customer and give some proper lead time before closing an account...not everyone is in USA or close to phone....
I want :my accounts summary
all I want is ;My Accounts Summary;
User's recommendation: Talk to a real person.
ID
Location
Lehigh Acres, Florida
PissedConsumer.com fights for consumer rights
Need an insurance policy
I don't like being penalized for for less than average credit.
User's recommendation: Maybe.
ID
Location
Saint Louis, Missouri
Tracking number?
Need a replacement debit card. Need a correct tracking# USAA blocked my other card 2 two weeks before expiration date, 31 march 2020. Now I'm stranded in Latin america without funds and transportation out of here! U self made sobs!
1 comment
ID
Location
Medellin, Antioquia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
After four days I finally got through to the USAA Bank loan department. After three agents I was put on hold for forty minutes and finally gave up! I have been a member for over 50 years and the service has never been worse.You can't even ask a general question without going through their new security program. You now need a password, PIN and security number. I am disappointed in a company that no longer cares about its clients and foolishly makes it too hard to do business with. This is not the company I was proud to be a member of. Instead, this is an example of a lack of responsive leadership. USAA should be ashamed of its poor performance!
ID
Service
Usaa Banking Service
Cons
- Customer service
Cannot speak to anyone without a PIN number to input !!!!!
Was inputting an auto claim to which was short stopped by their system when trying to edit it due to "technical difficulties". I then attempted to contact the 800 number for assistance. But since I do not know what my PIN number is I have been unable to speak to anyone since there is no alternative to not having your PIN number. No help at all, since all the available phone numbers begin with the same request to input your PIN number.
ID
Service
Usaa Auto Insurance
Cons
- Contacting usaa by phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Can't remember my pin number
Have attempted to speak with a human being several times. Got through once and was disconnected! Without my pin it is nothing but frustration attempting to file my claim!
ID
Location
Houston, Texas
Service
Usaa Auto Insurance
Guaranteed check
So the guy at USAA just told me that the cashier's check I paid $5 for, so I wouldn't have to walk around with $11k dollars, WASN'T guaranteed funds. So I just wasted my $5 because my check is being held for 7 days. So why exactly does USAA say if you need to send GUARANTEED FUNDS you can do an official check which is the same as a CASHIER'S check or money order! Been with USAA for years but guess it's time to find a better banking institution that doesn't contradict themselves.
ID
Reason of review
Poor customer service
Loss
$5
Preferred solution
Don't say it's guaranteed funds on your website and then say it's not guaranteed funds when you want to hold the funds.
I had a flat tire today while driving on the interstate I called USAA roadside service, one I've been paying for 40 year practically never use,,perhaps 2-3 blowouts in that time.. My call-in to USAA is to a robot. Robot sends me a text with 10 questions. Around...
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1 comment
It is not a good idea to buy roadside service from your insurance company. Use AAA
ID
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Fix your crap
Boo Vicimized twice
Getting hacked is obviously part of the twenty first century pick pocketing basically. However USAA will leave you feeling victimized by hacker while commercials run on reel between USAA representatives that make you feel victimized twice.
ID
Product
Usaa Account
Cons
- Using comparable quotes to justify not paying for losses
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
My accounts were hacked USAA wants me to pay for it $!$
Unbeknownst to me, USAA has a Survivor Relation department which helps to facilitate the accounts of a deceased member. I was a joint owner of a checking account with my grandmother. The first problem was this department called me on the day of the funeral. How...
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ID
Location
Arlington, Virginia
Product
Usaa Checking Account
After being with USAA for 28 yrs I am considering pulling all my products from them. My daugther is 22 and on my policy and has been ever since she started driving. In Jan 2017 she had a minor claim and in May 2018 we had one for 12000 . They just informed me that upon...
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ID
Location
Pittsburgh, Pennsylvania
Service
Usaa Auto Insurance
Reason of review
Poor customer service
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