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USAA - Boo Vicimized twice

3.6
Details
Getting hacked is obviously part of the twenty first century pick pocketing basically. However USAA will leave you feeling victimized by hacker while commercials run on reel between USAA representatives that make you feel victimized twice.
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Review
#1630036 Review #1630036 is a subjective opinion of poster.
Cons
  • Using comparable quotes to justify not paying for losses
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
My accounts were hacked USAA wants me to pay for it $!$
4.2
Details
Unbeknownst to me, USAA has a Survivor Relation department which helps to facilitate the accounts of a deceased member. I was a joint owner of a checking account with my grandmother. The first problem was this department called me on the day of the funeral. How...
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Review
#1541476 Review #1541476 is a subjective opinion of poster.
3.6
Details
After being with USAA for 28 yrs I am considering pulling all my products from them. My daugther is 22 and on my policy and has been ever since she started driving. In Jan 2017 she had a minor claim and in May 2018 we had one for 12000 . They just informed me that upon...
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Review
#1516188 Review #1516188 is a subjective opinion of poster.
Reason of review
Poor customer service
3.8
Details
Applied for a mortgage loan, submitted $450.00 for VA appraisal to be performed, on Feb 28th! The loan was declined on March 6th, Ok, so I applied for a mortgage loan from another lender, they too needed $450.00, when I told them I already paid for an appraisal, they...
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Review
#1493061 Review #1493061 is a subjective opinion of poster.
Cons
  • Impolite
Reason of review
Poor customer service

USAA in Columbus, Ohio - Totaled Toad value

3.9
Details
The tow bar bracket and lighting harness on a 4 wheels down towed vehicle totaled in an accident has a value of $0 per USAA. My recommendation is that if you tow a vehicle 4 wheels down - check your insurance to see that your towing package is covered with some value. My replacement vehicle cost $1000+ to have the tow package installed. And if your insurance company is USAA, beware.
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Review
#1436466 Review #1436466 is a subjective opinion of poster.
Pros
  • Speed of processing insurance claim
Cons
  • Totally unfair claims people
  • Lack of discretion in handling unusual claim
Reason of review
insurance reimbursement
Loss
$1000
Preferred solution
Full refund
4.4
Details
My wife and I recently purchased a car on Friday 10 August. We, my wife actually phoned in on Thursday night so that we could get a loan and be able to drive our new car home the next day. My wife and I are not that computer savvy and the forms and the process was...
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Review
#1335301 Review #1335301 is a subjective opinion of poster.
Pros
  • Low rates
  • Usaa banking
  • People that were there 4 years ago
Cons
  • Never resolves issues
Reason of review
Good customer service
4.0
Details
July 2nd I was rear-ended by USAA policy holder. I was at a red light when he quickly put on his breaks. He promptly called USAA and gave them all the information. That day USAA got me connected with a collision shop. They deamed it not driveable. USAA paid and got me...
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1 comment
Anonymous
#1526601

For some reason this will not let me update. Overratedpigeon here, USAA has been slow sending my money since I last posted.

In fact they needed me to send in even more information but they failed to contact me I had to contact them.

So now I have to wait longer. On August 2nd it will be a month since the accident.

Review
#1309694 Review #1309694 is a subjective opinion of poster.
Reason of review
Problems with payment
4.1
Details
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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2 comments
Anonymous
#1406988

From their point of view, you look like a criminal.

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Review
#1151779 Review #1151779 is a subjective opinion of poster.
Cons
  • Poor value and polices
  • Very poor business practices
Reason of review
Claim issue
Preferred solution
Let the company propose a solution
Tags
  • Poor Company Ethics
3.6
Details
I called about insurance. The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and...
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1 comment
Anonymous
#1357831

Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.

Review
#1083476 Review #1083476 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
3.6
Details
I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
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1 comment
Anonymous
#1316898

You left and then want back. Look like a flake to them.

Nothing to do with being a Veteran. Virtually all their customers are Veterans.

Review
#1034477 Review #1034477 is a subjective opinion of poster.
Cons
  • Would not give me any more discounts to lower my rate
  • That the reason i left was because of pricing
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Price reduction