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Left hand doesn't know what the right hand is doing

3.7
Details
So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but they did anyways resulting in a NSF fee. I called them up and thankfully they reversed the charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of the run-around.
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ID
#2179393 Review #2179393 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.8
Details
Update by user Sep 22

Company fixed the issue and I have been provided with full refund.

Update by user Sep 22

It took a number of phone calls with numerous representatives but I was able to finally have someone help me. They mailed me a check for the full amount. They put me in touch with a specific person who followed up with me until the issue was resolved.

Original review posted by user Sep 13
My debit card was...
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Resolved
ID
#2166895 Review #2166895 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Banking security
Cons
  • Customer service
Loss
$23
Preferred solution
Immediate re-deposit of the balance from the closed account into the new account.

Credit card pin issues

4.3
Details
Card declined said invalid pin even though I used it earlier in the day

User's recommendation: Keep up the great service.

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ID
#2160900 Review #2160900 is a subjective opinion of poster.
3.6
Details
I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA. After CHAT - no help Now here is real mess...
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ID
#2042400 Review #2042400 is a subjective opinion of poster.
Pros
  • 99 percent great company
Cons
  • Just messed up my banking because of usaas in house system
Loss
$20
Preferred solution
stop and listen to customer and give some proper lead time before closing an account...not everyone is in USA or close to phone....

I want :my accounts summary

3.8
Details
all I want is ;My Accounts Summary;

User's recommendation: Talk to a real person.

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ID
#1955472 Review #1955472 is a subjective opinion of poster.
Location
Lehigh Acres, Florida

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Need an insurance policy

4.2
Details
I don't like being penalized for for less than average credit.

User's recommendation: Maybe.

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ID
#1856013 Review #1856013 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Tracking number?

3.6
Details
Need a replacement debit card. Need a correct tracking# USAA blocked my other card 2 two weeks before expiration date, 31 march 2020. Now I'm stranded in Latin america without funds and transportation out of here! U self made sobs!
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1 comment
Anonymous
#1851634

Get a CREDIT card.

ID
#1854111 Review #1854111 is a subjective opinion of poster.
Location
Medellin, Antioquia

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Verified Reviewer

Service

4.3
Details
After four days I finally got through to the USAA Bank loan department. After three agents I was put on hold for forty minutes and finally gave up! I have been a member for over 50 years and the service has never been worse.You can't even ask a general question without going through their new security program. You now need a password, PIN and security number. I am disappointed in a company that no longer cares about its clients and foolishly makes it too hard to do business with. This is not the company I was proud to be a member of. Instead, this is an example of a lack of responsive leadership. USAA should be ashamed of its poor performance!
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ID
#1823761 Review #1823761 is a subjective opinion of poster.
Service
Usaa Banking Service
Cons
  • Customer service

Cannot speak to anyone without a PIN number to input !!!!!

4.1
Details
Was inputting an auto claim to which was short stopped by their system when trying to edit it due to "technical difficulties". I then attempted to contact the 800 number for assistance. But since I do not know what my PIN number is I have been unable to speak to anyone since there is no alternative to not having your PIN number. No help at all, since all the available phone numbers begin with the same request to input your PIN number.
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ID
#1762197 Review #1762197 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Contacting usaa by phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

USAA Products and Services Reviews

Product or Service Reviews
Credit Card  1.3 42
Auto Claim  1.2 111
Checking Account  1.8 60
Property Insurance  1.7 5
Claim  1.3 79

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Latest Question

I need to send documents for new membership. What email address shouild I use?

USAA Questions

Can't remember my pin number

4.0
Details
Have attempted to speak with a human being several times. Got through once and was disconnected! Without my pin it is nothing but frustration attempting to file my claim!
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ID
#1731434 Review #1731434 is a subjective opinion of poster.
Location
Houston, Texas
Service
Usaa Auto Insurance

Guaranteed check

4.2
Details
USAA - Guaranteed check
So the guy at USAA just told me that the cashier's check I paid $5 for, so I wouldn't have to walk around with $11k dollars, WASN'T guaranteed funds. So I just wasted my $5 because my check is being held for 7 days. So why exactly does USAA say if you need to send GUARANTEED FUNDS you can do an official check which is the same as a CASHIER'S check or money order! Been with USAA for years but guess it's time to find a better banking institution that doesn't contradict themselves.
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ID
#1678196 Review #1678196 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5
Preferred solution
Don't say it's guaranteed funds on your website and then say it's not guaranteed funds when you want to hold the funds.
4.0
Details
I had a flat tire today while driving on the interstate I called USAA roadside service, one I've been paying for 40 year practically never use,,perhaps 2-3 blowouts in that time.. My call-in to USAA is to a robot. Robot sends me a text with 10 questions. Around...
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1 comment
Anonymous
#1757791

It is not a good idea to buy roadside service from your insurance company. Use AAA

ID
#1659795 Review #1659795 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Poor customer service
Preferred solution
Fix your crap

Boo Vicimized twice

3.5
Details
Getting hacked is obviously part of the twenty first century pick pocketing basically. However USAA will leave you feeling victimized by hacker while commercials run on reel between USAA representatives that make you feel victimized twice.
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ID
#1630036 Review #1630036 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Using comparable quotes to justify not paying for losses
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
My accounts were hacked USAA wants me to pay for it $!$
4.3
Details
Unbeknownst to me, USAA has a Survivor Relation department which helps to facilitate the accounts of a deceased member. I was a joint owner of a checking account with my grandmother. The first problem was this department called me on the day of the funeral. How...
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ID
#1541476 Review #1541476 is a subjective opinion of poster.
Location
Arlington, Virginia
Product
Usaa Checking Account
3.7
Details
After being with USAA for 28 yrs I am considering pulling all my products from them. My daugther is 22 and on my policy and has been ever since she started driving. In Jan 2017 she had a minor claim and in May 2018 we had one for 12000 . They just informed me that upon...
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ID
#1516188 Review #1516188 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Usaa Auto Insurance
Reason of review
Poor customer service