USAA Reviews and Complaints
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(20 of 1329 reviews match)
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USAA - Boo Vicimized twice
Getting hacked is obviously part of the twenty first century pick pocketing basically. However USAA will leave you feeling victimized by hacker while commercials run on reel between USAA representatives that make you feel victimized twice.
Review
Product
Cons
- Using comparable quotes to justify not paying for losses
Reason of review
Access/ activation issues
Loss
$2500
Preferred solution
My accounts were hacked USAA wants me to pay for it $!$
Unbeknownst to me, USAA has a Survivor Relation department which helps to facilitate the accounts of a deceased member. I was a joint owner of a checking account with my grandmother. The first problem was this department called me on the day of the funeral. How...
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After being with USAA for 28 yrs I am considering pulling all my products from them. My daugther is 22 and on my policy and has been ever since she started driving. In Jan 2017 she had a minor claim and in May 2018 we had one for 12000 . They just informed me that upon...
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Review
Service
Reason of review
Poor customer service
Applied for a mortgage loan, submitted $450.00 for VA appraisal to be performed, on Feb 28th! The loan was declined on March 6th, Ok, so I applied for a mortgage loan from another lender, they too needed $450.00, when I told them I already paid for an appraisal, they...
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Review
Service
Cons
- Impolite
Reason of review
Poor customer service
USAA in Columbus, Ohio - Totaled Toad value
The tow bar bracket and lighting harness on a 4 wheels down towed vehicle totaled in an accident has a value of $0 per USAA. My recommendation is that if you tow a vehicle 4 wheels down - check your insurance to see that your towing package is covered with some value. My replacement vehicle cost $1000+ to have the tow package installed. And if your insurance company is USAA, beware.
Review
Service
Pros
- Speed of processing insurance claim
Cons
- Totally unfair claims people
- Lack of discretion in handling unusual claim
Reason of review
insurance reimbursement
Loss
$1000
Preferred solution
Full refund
My wife and I recently purchased a car on Friday 10 August. We, my wife actually phoned in on Thursday night so that we could get a loan and be able to drive our new car home the next day. My wife and I are not that computer savvy and the forms and the process was...
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Review
Service
Pros
- Low rates
- Usaa banking
- People that were there 4 years ago
Cons
- Never resolves issues
Reason of review
Good customer service
July 2nd I was rear-ended by USAA policy holder. I was at a red light when he quickly put on his breaks. He promptly called USAA and gave them all the information. That day USAA got me connected with a collision shop. They deamed it not driveable. USAA paid and got me...
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Review
Service
Reason of review
Problems with payment
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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2 comments
From their point of view, you look like a criminal.
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Review
Service
Cons
- Poor value and polices
- Very poor business practices
Reason of review
Claim issue
Preferred solution
Let the company propose a solution
Tags
I called about insurance. The problem with USAA is that it is run by former military officers (mainly men) who continue to run the organization like the military where women are second class citizens. Everything I do has to go through my husband (soon to be ex) and...
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1 comment
Another bogus report: you called about insurance, but mortgage is the problem. My wife is the service member and she has always loved USAA for over 40 years.
Review
Service
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution
I used to have insurance with USAA but I left for the same amount of coverage at a cheaper price. I now wanted to come back even though i had been 30 days without insurance, they would only let me in if I was to pay them upfront six months that's over two grand. Like...
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1 comment
You left and then want back. Look like a flake to them.
Nothing to do with being a Veteran. Virtually all their customers are Veterans.
Review
Service
Cons
- Would not give me any more discounts to lower my rate
- That the reason i left was because of pricing
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Price reduction
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For some reason this will not let me update. Overratedpigeon here, USAA has been slow sending my money since I last posted.
In fact they needed me to send in even more information but they failed to contact me I had to contact them.
So now I have to wait longer. On August 2nd it will be a month since the accident.