New Reviewer

4.2
Original review updated by user Jan 20, 2022
I have auto insurance, renters insurance, and a savings account with USAA. My car is old, so the premiums are low. On my renters insurance policy, I pay a little extra for a $2,500 rider to cover my computer and jewelry. Last week, I had a loss for the first time in 13...
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#3272968 Review #3272968 is a subjective opinion of poster.
Location
Mesa, Arizona
Service
Usaa Renters Policy Claim
Pros
  • Reliable
  • Type of insurance i need at a good price
  • Website is easy to use
Cons
  • Reduced call center hours
New Reviewer

Insurance on car

4.0
Called for rate and insurance for auto and insurance for apartment. Family members including children

User's recommendation: Money.

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#3222498 Review #3222498 is a subjective opinion of poster.
Location
Kyiv, Kyiv

Car broken

4.4
Serpentine belt broken, but USAA came quickly, thanks USAA was a fast service the tow truck driver was very professional
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#3000969 Review #3000969 is a subjective opinion of poster.
Location
Richmond, Virginia

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Verified Reviewer New Reviewer

Ticked Off!

4.0
USAA use to be the best bank! I called them about 3 withdraws I didn't make. Waste of my time, so I opened a new checking acct. 5 yes I said 5 times did I get the 'SAME' 3 pages to sign. Just happen again. After the last 2 times I called &;;;;;;;;;;;;; a very nice gentleman confirmed they got the 3 page & all was well with new acct. Yet I just got them again. Will be calling in am, if not straightened up I will move to a local bank. Enough is enough!
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1 comment
#2166718

They are getting to be the worst bank ever...IT dept is pathetic.

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#2962051 Review #2962051 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer New Reviewer

Insurance denial

4.4
Underwriters declared me a felon. The prosecutors and judges sent letters stating I am not a felon and all misdemeanor cases are closed or satisfied by the courts. Underwriters cant give me a legitimate reason for denial. Sounds like discrimination when I know personally felon vets are insured by USAA and underwriters.

User's recommendation: Get information in writing from USAA.

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#2870918 Review #2870918 is a subjective opinion of poster.
Loss
$10000
Preferred solution
Deliver product or service ordered

Unable to speak with a human being while trying to resolve a payment issue

3.7
Unable to speak with a human being while trying to resolve a payment issue. The AI answering machine kept sending me in circles and didnt have an option for me to speak with a human being. I finally found an alternate number to speak to a representative and once I got through my issue was easily resolved.
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1 comment
#2042323

What is that number. I am unable to get a human.

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ID
#2731299 Review #2731299 is a subjective opinion of poster.
Location
Bullhead City, Arizona

Locked account

4.0
I forgot my online I'd and their system still doesn't have my social security number linked to me when I try to sign in also. I was trying to pay my car insurance but it locked me out and no customer service was available.
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#2663157 Review #2663157 is a subjective opinion of poster.
Location
Buffalo, New York
New Reviewer

They cancelled my debit card

4.3
I can not get my $ to me in the Philippines .they stopped me being able to get verified so I can get $ wired to me just want it fixed, USAA is a good bunchI
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#2539625 Review #2539625 is a subjective opinion of poster.
Pros
  • It is a good company
Cons
  • I can not get verified they stopped my debit card
Loss
$3000
Preferred solution
my debit card , you stopped it why? put it back on My E mail is joe602147@gmail.com My tel # is philippines3861

Insurance

4.0
The increase in my insurance. Bought a used car and paying more in insurance. It is not a fast or flashy!

User's recommendation: Go elsewhere.

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#2517345 Review #2517345 is a subjective opinion of poster.
Location
Orlando, Florida

Asked to leave one

4.1
I called requesting proof of auto insurance for a certain time period and transaction was completed in timely manner. I have no complaint

User's recommendation: Would recommend.

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#2503563 Review #2503563 is a subjective opinion of poster.
Location
Goodyear, Arizona
New Reviewer

Debit card

4.3
Don't know the persons name maybe Megan anyhow she quickly got my debit card fixed! Only took me about a freaking 45 mins+ to get through 1st I used to be able to look up the # and customer service # would come up and jad to go through your recordings which are annoying, but why can't your recording after the list of numbers to punch, just say anything else we will connect to to a rep, and ask if its about bebet, credit or something else and connect you to a representative and be done with the need more info etc I end up screaming REPRESNTATIVE!! about 3 or 4 times befor she connects me this is not good customer service, it is Customer agitation. Oh and when you first call you have to write what you want in detail then it says someone will get in touch in 3 to 4 business days Meanwhile I'm sitting in my car cant get gas, can't buy my groceries UHGGG! can you tell I'm a ( as your online says) pissed off that I need to go through all this to speak to someone when something goes wrong g or whatever is the case. I do not have a branch bank in my area to just stop by and get in person assistance.

User's recommendation: Right now I would not recommend to anyone unless you fix these customer service issues.

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#2420448 Review #2420448 is a subjective opinion of poster.
Location
Norfolk, Virginia

Insurance premiums.

3.8
When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around Aug after the last decrease on monthly payment. I find out that premiums were increased by $20.00!! So now Im very disappointed in USAA because you temporarily gave us a discount only to take it away. Also COVID has gotten worse. I hear that premiums are going down because fewer accidents. Yet I dont see anything from USAA giving us a discount preferably without taking it back.
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1 comment
#1970503

Did your credit change during this period?

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#2310925 Review #2310925 is a subjective opinion of poster.
Location
Scottsdale, Arizona

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Verified Reviewer New Reviewer

USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST

3.8
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
USAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
SEE PHOTOS OF TEXT MESSAGE COMMUNICATION BETWEEN USAA HOMEOWNERS REPRESENTATIVE ALEXANDER NOBLES AND ME DAWN ACHANE.

User's recommendation: RECOMMEND USAA.

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#2251473 Review #2251473 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Usaa Homeowners Insurance
Pros
  • High
Loss
$3000
Preferred solution
ADDITIONAL FUNDS OF APPROXIMATELY $3,000 PAID FOR ACTUAL REPAIR COST FROM CONTRACTOR WITH NO ITEMIZED ADDITIONAL DOCUMENTATION PROVIDED COVERAGE FOR HURRICANE DAMAGE I HAVE WITH USAA IS OVER $24,000

Left hand doesn't know what the right hand is doing

3.7
So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but they did anyways resulting in a NSF fee. I called them up and thankfully they reversed the charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of the run-around.
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#2179393 Review #2179393 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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Verified Reviewer New Reviewer

3.8
Update by user Sep 22, 2020

Company fixed the issue and I have been provided with full refund.

Update by user Sep 22, 2020

It took a number of phone calls with numerous representatives but I was able to finally have someone help me. They mailed me a check for the full amount. They put me in touch with a specific person who followed up with me until the issue was resolved.

Original review posted by user Sep 13, 2020
My debit card was...
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Resolved
ID
#2166895 Review #2166895 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Banking security
Cons
  • Customer service
Loss
$23
Preferred solution
Immediate re-deposit of the balance from the closed account into the new account.

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