USAA
Reviews and Complaints
Reviews Chart
5.7M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
330K
PAGE VIEWS
14
ISSUES RESOLVED
They cancelled my debit card
I can not get my $ to me in the Philippines .they stopped me being able to get verified so I can get $ wired to me just want it fixed, USAA is a good bunchI
ID
Pros
- It is a good company
Cons
- I can not get verified they stopped my debit card
Loss
$3000
Preferred solution
my debit card , you stopped it why? put it back on My E mail is joe602147@gmail.com My tel # is philippines3861
Insurance
The increase in my insurance. Bought a used car and paying more in insurance. It is not a fast or flashy!
User's recommendation: Go elsewhere.
ID
Location
Orlando, Florida
Asked to leave one
I called requesting proof of auto insurance for a certain time period and transaction was completed in timely manner. I have no complaint
User's recommendation: Would recommend.
ID
Location
Goodyear, Arizona
Debit card
Don't know the persons name maybe Megan anyhow she quickly got my debit card fixed! Only took me about a freaking 45 mins+ to get through 1st I used to be able to look up the # and customer service # would come up and jad to go through your recordings which are annoying, but why can't your recording after the list of numbers to punch, just say anything else we will connect to to a rep, and ask if its about bebet, credit or something else and connect you to a representative and be done with the need more info etc I end up screaming REPRESNTATIVE!! about 3 or 4 times befor she connects me this is not good customer service, it is Customer agitation. Oh and when you first call you have to write what you want in detail then it says someone will get in touch in 3 to 4 business days Meanwhile I'm sitting in my car cant get gas, can't buy my groceries UHGGG! can you tell I'm a ( as your online says) pissed off that I need to go through all this to speak to someone when something goes wrong g or whatever is the case. I do not have a branch bank in my area to just stop by and get in person assistance.
User's recommendation: Right now I would not recommend to anyone unless you fix these customer service issues.
ID
Insurance premiums.
When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around Aug after the last decrease on monthly payment. I find out that premiums were increased by $20.00!! So now Im very disappointed in USAA because you temporarily gave us a discount only to take it away. Also COVID has gotten worse. I hear that premiums are going down because fewer accidents. Yet I dont see anything from USAA giving us a discount preferably without taking it back.
1 comment
ID
Location
Scottsdale, Arizona
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUSAA REQUESTING ADDITIONAL ITEMIZED DOCUMENTATION TO PAY ADDITIONAL FUNDS OF APPROXIMATELY $3000 DIFFERENCE FROM WHAT WAS PAID WHEN CONTRACTOR PROVIDED A PROPOSAL LETTER OF ACTUAL COST
SEE PHOTOS OF TEXT MESSAGE COMMUNICATION BETWEEN USAA HOMEOWNERS REPRESENTATIVE ALEXANDER NOBLES AND ME DAWN ACHANE.
User's recommendation: RECOMMEND USAA.
ID
Location
Atlanta, Georgia
Service
Usaa Homeowners Insurance
Pros
- High
Loss
$3000
Preferred solution
ADDITIONAL FUNDS OF APPROXIMATELY $3,000 PAID FOR ACTUAL REPAIR COST FROM CONTRACTOR WITH NO ITEMIZED ADDITIONAL DOCUMENTATION PROVIDED COVERAGE FOR HURRICANE DAMAGE I HAVE WITH USAA IS OVER $24,000
Left hand doesn't know what the right hand is doing
So irritated with USAA. I told them to pull my auto insurance bill from my credit card and not my checking account, but they did anyways resulting in a NSF fee. I called them up and thankfully they reversed the charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of the run-around.
ID
Location
Colorado Springs, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Update by user Sep 22, 2020
Company fixed the issue and I have been provided with full refund.
Update by user Sep 22, 2020
It took a number of phone calls with numerous representatives but I was able to finally have someone help me. They mailed me a check for the full amount. They put me in touch with a specific person who followed up with me until the issue was resolved.
Original review posted by user Sep 13, 2020
My debit card was... Resolved
ID
Service
Usaa Banking Service
Pros
- Banking security
Cons
- Customer service
Loss
$23
Preferred solution
Immediate re-deposit of the balance from the closed account into the new account.
Companies Similar to USAA
Navy Federal Credit Union
174 Reviews
“I have been a member of navy federal credit union in the early 2000's. I have been incarcerated now that...“
GEICO
1346 Reviews
“I had Geico auto insurance for several years. I always paid on time if not early, and had not one claim...“
State Farm Insurance
1210 Reviews
“We have had State Farm for years and have been satisfied with them until now. Their new In Drive...“
Chase Bank
1823 Reviews
“Let me reiterate that Chase has horrible customer service in this area. When I called two days after my...“
Credit card pin issues
Card declined said invalid pin even though I used it earlier in the day
User's recommendation: Keep up the great service.
ID
Get the word out
I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA. After CHAT - no help Now here is real mess must send in copy of letter with sig and might process in 48 hours? Now I miss my payment and my great user friendly USAA will not unblock my account even though I have 8 years doing business and no problems...just shut down my account locked it tight. So The answer is USAA is "no different" and our active duty has to suffer also? USAA did not have to shut down account, at lease allow a 72 hour window - this is so heartless to the spouses and dependents...USAA should be ashamed and pay our penalties - yes! and a letter of SORRY!I I
User's recommendation: Pay early and keep a back up - Managers and IT will mess you over!
ID
Pros
- 99 percent great company
Cons
- Just messed up my banking because of usaas in house system
Loss
$20
Preferred solution
stop and listen to customer and give some proper lead time before closing an account...not everyone is in USA or close to phone....
I want :my accounts summary
all I want is ;My Accounts Summary;
User's recommendation: Talk to a real person.
ID
Location
Lehigh Acres, Florida
Need an insurance policy
I don't like being penalized for for less than average credit.
User's recommendation: Maybe.
ID
Location
Saint Louis, Missouri
Tracking number?
Need a replacement debit card. Need a correct tracking# USAA blocked my other card 2 two weeks before expiration date, 31 march 2020. Now I'm stranded in Latin america without funds and transportation out of here! U self made sobs!
1 comment
ID
Location
Medellin, Antioquia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
After four days I finally got through to the USAA Bank loan department. After three agents I was put on hold for forty minutes and finally gave up! I have been a member for over 50 years and the service has never been worse.You can't even ask a general question without going through their new security program. You now need a password, PIN and security number. I am disappointed in a company that no longer cares about its clients and foolishly makes it too hard to do business with. This is not the company I was proud to be a member of. Instead, this is an example of a lack of responsive leadership. USAA should be ashamed of its poor performance!
ID
Service
Usaa Banking Service
Cons
- Customer service
Cannot speak to anyone without a PIN number to input !!!!!
Was inputting an auto claim to which was short stopped by their system when trying to edit it due to "technical difficulties". I then attempted to contact the 800 number for assistance. But since I do not know what my PIN number is I have been unable to speak to anyone since there is no alternative to not having your PIN number. No help at all, since all the available phone numbers begin with the same request to input your PIN number.
ID
Service
Usaa Auto Insurance
Cons
- Contacting usaa by phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Did your credit change during this period?