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Over-charged two concurrent months

USAA Last year, and again this year, automatically took my registered car out of non-op that has been in non-op for 4 years and automatically put it on Full coverage and charged me full coverage. March I caught it and a USAA agent corrected the policy. April, again I was billed more than the previous month and at full coverage;! Wow, caught it and took 30 minutes for another agent to correct. It was a SLICK move. They did the same March of 2020 during policy renewal saying the 'machine' does it automatically...Must keep an eye on USAA. (I am a disabled Vet July 1966.)

User's recommendation: Keep eyes wide open, Even with USAA!

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ID
#2496982 Review #2496982 is a subjective opinion of poster.
Location
Newark, California

Careless Treatment

I called to get a Roadside Assistance tow truck to take my disabled car from Alexandria La to Lafayette Louisiana. This person treated me like a criminal asking me security questions that had nothing to do with accessing my account. She then passed me to a dead end extension where I was disconnected
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ID
#2427520 Review #2427520 is a subjective opinion of poster.
Location
Alexandria, Louisiana

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Verified Reviewer

Heading in the wrong direction

Update by user Feb 22, 2021

Just received a new bill from USAA for my bundled insurance products and the new layout is very good. So one more issue down.That said, I finally got around to setting up my Victory Capital account in Quicken and was surprised to learn they do not support any of the money management programs available. USAA moved my Roth IRA to Victory Capital and I can't believe that a company in this day and age doesn't support electronic downloads.

Original review posted by user Feb 12, 2021
What happened? I work around 90 hours a week so, this is about two years worth of issues most of which have been resolved. About two years ago I received one of the most confusing bills I have ever received for bundled insurance products. USAA broke out the insurance totals but then mashed all of the totals into the amount for car insurance? How would I have known that? Took forever to get someone on the phone, much longer than it used to be. Issue resolved, USAA credited back the overpayment. Later I saw a large check hit my checking account I didn't recognize. So I called USAA after work and spoke with someone to fix the issue. The customer service rep was good and kept me updated as they worked to fix the issue. That said, it took almost an hour to get this corrected. By the end of our call, he was working with at least one manager and their IT department to fix this one issue. When they moved the check to the correct account, the computer system automatically dinged my account for a stop payment fee which is clearly incorrect. In the end they were able to correct the error, but it is troubling that no one noticed this issue earlier and that it took a team of USAA employees to resolve this one issue. Whatever cost savings senior management hope to achieve by cutting corners, probably was blown out of the water by this one call. The previous CEO thought it was a grand idea to sell off the financial products and pepper long time customers with tasks and emails when not too many people had a whole lot of free time in the year 2020. I guess this is resolved, but I am still not happy about it. Not good timing. In Jan 2021, USAA changed the way Quicken downloads transactions to increase security. Once again they dropped the ball and there are issues. One account is still not pulling in new transactions as of 2/12/2021. This is just one of the known issues. According to Quicken support, missing account(s), reversed transactions, and communications errors have all been reported. Quicken is still working to fix these issues with USAA, no ETA.

User's recommendation: Check around, USAA isn't a clear leader anymore.

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ID
#2417727 Review #2417727 is a subjective opinion of poster.
Location
Searsport, Maine
Service
Usaa Banking Service
Pros
  • Customer service
Cons
  • Increasing errors and issues
Preferred solution
Let the company propose a solution

Bank deposit

Managers some should have called me instead of just sending me funds back and closing where to apply funds. contact your clients when something out of the norm
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ID
#2377086 Review #2377086 is a subjective opinion of poster.
Location
Schertz, Texas

Very Upset with how our Accident Claim was handled

My wife's car was a total lose, not her fault at all. USAA stepped in and took over, her car was 6 months old. I tried to get them to replace the car at the level of options etc. that was on it. Final result on an almost brand new car we lost 5K. I tried multiple things to get USAA to be more reasonable and to no avail. Finally gave trying. The other drivers insurance was better at dealing with us than USAA.

User's recommendation: Be advised their insurance maybe cheaper but if you need them they get even by not covering your loses.

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1 comment
#1970846

For a newer car, you need gap insurance.

ID
#2358826 Review #2358826 is a subjective opinion of poster.
Location
Canby, Oregon
Pros
  • Usaa auto insurance
  • Fairly reasonable rates
  • Very polite customer service agents shackelled
Cons
  • Do not care about veterans
  • Fraud
Loss
$5000
Preferred solution
Dropped their insurance

Auto insurance

Im cancelling for being transferred

User's recommendation: I will not recommission usaa.

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ID
#2312796 Review #2312796 is a subjective opinion of poster.
Location
Norfolk, Virginia
Loss
$6200
Preferred solution
Admit ur a *** up

Review

I have been with USAA since the 1990s. I have to concur with most here. Their range of services and level of service have deteriorated over time. And they are far from the least expensive on the market for many of their services, such as for interest rates. I have a near-perfect credit rating and have been a customer with them for decades, yet the interest rates they quote me are higher than others. Working with them is nothing like dealing with a local bank at which you can have a personal relationship. Whereas I used to have most of my financial services with them, I am now shopping around.

User's recommendation: ask for specifics and shop around.

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ID
#2306500 Review #2306500 is a subjective opinion of poster.

Add lien holder on homeowner Ins

15 minute hold Waiting for call back

User's recommendation: Gieco.

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ID
#2281463 Review #2281463 is a subjective opinion of poster.
Pros
  • Banking through smart devices
Cons
  • Customer service practices
  • Takes to long every time to talk to some person
Preferred solution
Just need to add a lien holder to my homeowners

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I've been with USAA for over 12 years straight, no accidents and here is my first experience with them. So we're moving from San Antonio to Jacksonville NC for a PCS move, about 4 hours into our trip we're hit by a semi truck and he decides to keep on going after he...
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ID
#2243048 Review #2243048 is a subjective opinion of poster.
Location
Jacksonville, North Carolina

Why the USAA is advertising with the NFL

The disrespect shown by the NFL towards our military and country clearly is not the values shown by me a 50 plus year member ...WHY are the marketing folks in USAA turning a blind eye to this.....in addition I have tried to voice my concern to no avail ...

User's recommendation: Don’t do it until this NFL issue is resolved.

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1 comment
#1934878

Trump is the worst for disrespecting the military. Fortunately, he looks like a loser.

ID
#2195724 Review #2195724 is a subjective opinion of poster.
Location
Pleasanton, California

Member unable to log into his own auto insurance account

USAA is losing an insurance customer because he has been in our dealership for 3 yes three hours trying to get into his own auto insurance account to do a change of vehicle. We all understand privacy and security but this is ridiculous for an older client who served our country in Vietnam.

User's recommendation: Do not get insurance through USAA.

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ID
#2169458 Review #2169458 is a subjective opinion of poster.
Location
Depew, New York

Denial of roof damage

Our community in Melbourne, Florida was hit by hailstorm in April 2019. 44 out of 49 homes were paid by their insurance company to repair the roof. My claim with USAA has been denied 3 times. They always find ways to avoid from helping me. I have been a faithful USAA member since 1978 and I have paid them religiously for all my car, life and home insurance. Not good company after all.

User's recommendation: Search for better company by checking BBB.

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1 comment
#1904377

Many are right there with you Usaa use to care they no longer did. Don’t give up keep fighting.

If you have Facebook go to Usaa and how they scam people. Many people there also going through legitimate claims not being paid.

ID
#2025248 Review #2025248 is a subjective opinion of poster.
Service
Usaa Homeowners Policy Claim
Pros
  • Polite and friendly reps
Cons
  • Determined to obstruct
Preferred solution
Settle my claim now that a lawyer has now gotten involved.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Victory Capital

USAA has moved their mutual funds to Victory Capital. I recently attempted to get an answer regarding the value of one of the funds. It took over eleven minutes to navigate the phone system and get the answer which was "I don't know". Shortly after assuming control of the funds Victory made the decision to rebalance the holdings resulting in large tax liabilities for the holders and failed to provide any advice or warning. Those capital gains have all subsequently disappeared.

User's recommendation: Leave Victory Capital.

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ID
#1896260 Review #1896260 is a subjective opinion of poster.
Cons
  • Sold financial management services to poorly run company
Loss
$15000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't take this company at their word or believe their commercials. You're likely to be fooled!

Signed up with USAA in 2012, auto and home. My wife and I are very senior citizens. Neither of us has had an "at fault" accident nor received a ticket in 45 plus years. We haven't contributed to one nickle of expense to USAA. We have the same two vehicles we started with and own the same residence. Moreover, our mileage driven has dropped off to where the total for both vehicles is now less than 7500 a year. Regardless, our auto premium has increased progressively to where it is now more than 30 percent higher than when we started, and, apparently, the contributing driving offense is our aging. Neither my wife nor I has a "restricted" license, but neither this nor our driving record seems to matter to USAA. When I call to inquire, their representatives are very polite, thank me for my service, and inform me that our increase is due to some nebulous change in a policy provision or a statewide underwriter stipulated increase, neither of which is easily determined. I think it's simply USAA's version of "age discrimination".
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ID
#1800120 Review #1800120 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Prompt service
  • Low price
  • Polite and friendly reps
Cons
  • Progressive price increases
  • Self-service practices
  • Difficult to understand price increases

Tell you one thing and do another

They tell you one thing and do another!!! They use to be amazing I dont know what happened the past couple months I say hire a new staff because your going to loose lots of business!
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ID
#1754482 Review #1754482 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Usaa Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

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