Phone system

I am tired of waiting 3 hours to get a representative just to get a replacement debit card. You can't do it online. It has been 3 months and no way to reach them. I am so ready to change to Pentagon Federal Credit Union.

User's recommendation: Change banks.

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ID
#3538249 Review #3538249 is a subjective opinion of poster.
Location
Queens, New York

Praise

Monique Hernandez was extremely helpful and helped me set up my auto insurance in a timely manner. Very thankful
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1 comment
#2182945

Said the lamb just as she is led to slaughter. What slays me is the mistake of confusing the "extreme helpfulness" of the USAA employee who takes your money with the "criminal evasions" of the clerk one desk over who "denies your claim".

ID
#3521411 Review #3521411 is a subjective opinion of poster.
Location
Landscheid, Rheinland-Pfalz
New Reviewer

I have been a customer of USAA since 1990. I do NOT appreciate a substantial increase in my monthly auto insurance WITHOUT AN EXPLANATION. If, it is because of my current claim, then please SAY SO!

Recent auto accident which for the 2nd month is still in the process of repairs. You have EVERYTHING you need in my files. I have given an agent my correct phone number many times. Yet, today, when I tried to discuss my current increase in auto insurance. the agent would not talk to me because I have a different number!!!!! IT IS ALL IN MY FILES!!!!!! Lastly, there is no way, "on God's green earth" I can pay over 1,000 in one month!!!!!! I barely make that each month. I am retired and not capable of working again!!!!

User's recommendation: Go elsewhere!!!

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ID
#3312023 Review #3312023 is a subjective opinion of poster.
Location
Waycross, Georgia
Preferred solution
Price reduction
New Reviewer

Refinance

Update by user Jan 13, 2022

Don’t trust ANYONE in Houston for goods and or services. Not even we’ll established companies like AT&T, The Mattress Firm, Best Buy, ADT, construction and building contractors, computer dealers, furniture shops, realtors, roadside vendors or ANYONE you haven’t nailed to the wall under a legal microscope before dealing with them.

I’ve seen nothing but snake oil salesmen ever since I moved here. Folks here can’t even drive right!

Original review updated by user Jan 13, 2022
More services offered, such as a legal discount plan, would be helpful. There are times when financial issues become legal issues.

User's recommendation: Good company. Could use more services.

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ID
#3255845 Review #3255845 is a subjective opinion of poster.
Location
Spring, Texas
Pros
  • Were good
Loss
$63000
Preferred solution
More services.

Lousy service

Customer service has declined unbelievably since Stuart Parker became CEO. My wife and I are 47 year members. During the time we have been members it was in my estimate the best bank in the USA. It has been steady down hill since 2010. I will never ever get another, mortgage, car loan or any other consumer loan thru them. Local banks, and credit unions are far better they match USAA rates and give great personal customer support, they want your business and act like it. Both my daughters are USAA members and have gotten all their loans locally and advised me not to use USAA. They were right!!!

User's recommendation: Use local banks and credit unions. I buying a car let the dealer shop rates.

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ID
#3247307 Review #3247307 is a subjective opinion of poster.
Location
Johnson City, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have been with USAA for over 41 years. They were always the best for insurance and banking needs. Now they are a more worried about growing their profits than caring for service members that pay them for support and services. I lost my wife four months ago. When I...
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ID
#3225392 Review #3225392 is a subjective opinion of poster.
Location
Hampstead, North Carolina

Your client car hit my truck

I was sitting at a stop light and your client rear ended me. When I ask her if every one was okay she just sat there and stared at me so I proceeded back to my car and called the police.
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ID
#3185436 Review #3185436 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Disquist with USAA

USAA PHONE SERVICE IS THE WORST IN THE INDUSTRY AND EVEN WHEN YOU GET SOME ONE OFTEN THEY DO NOT KNOW ANYTHING,AND MOREOVER SOME COULD CARE LESS. THE INSURANCE IS GREAT , I THINK, AT LEAST THE AUTO.BUT THE LACK OF CARING PUTS USAA AT THE BOTTOM, I AM A RETIRED INSURANCE AGENT AND THANK GOD I KNOW ALOT ABOUT INSURANCE.I AM LOOKING AT LEAVING USAA BASED ON YEARS OF THIS BAD SERVICE.

User's recommendation: SHOP AROUND.

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1 comment
#2111480

I'm shopping around now! Will probably go back to Geico.

ID
#3169814 Review #3169814 is a subjective opinion of poster.
Location
Tucson, Arizona

Recover accoundb

So I have recovered my ID and reset my password; however, I still can't login in, and I can't use my card. The code won't send to my number or email, and customer service won't provide me an alternative way to confirm my identity. This is becoming a huge issue for my living and if not resolved in a timely manner I will find another bank to partner with.
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ID
#3057109 Review #3057109 is a subjective opinion of poster.
Location
Santa Clara, California
New Reviewer
My wife and I have been with USAA for more than 30 years. USAA used to be the ultimate customer advocate. We did not have question about them for decades. In the last three years, customer service has declined incredibly, it is hard to speak with the proper customer...
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1 comment
#2093228

Not true.

ID
#3034354 Review #3034354 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Loss
$130
Preferred solution
Full refund
New Reviewer

Poor service

We have been members for over 60 years.For 3 months I've been trying to open a retirement fund with Victory CapitalUnable to get it done.My code isn't accepted or my pw is wrong.Victory Capital is no help.I've given up and well try somewhere else. Janet Stange

User's recommendation: Great execpt for this.

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ID
#2986927 Review #2986927 is a subjective opinion of poster.
Pros
  • Was previously the best
Cons
  • Agents can not resolve problems too compartmentalized
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bank transferred my money to someone else

I have ATTEMPED to call at least 5 times to report this mistake... The money is still NOT back in my account.. I am not worried about it since I have PROFF that the money transferred to what was my account. I even spoke to LIVE person requesting that I 'please speak to another live person'.. She promptly put back in another queue with a 40 minute wait time. after in queue for about 20 minutes I got dis-connected again... My next step is to send USAA a telegram. I never thought in 1966 when I joined the communication would so non-communicative..

User's recommendation: Have Faith.

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ID
#2952009 Review #2952009 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Deliver product or service ordered

Complaint

Do they have anybody in customer service that answers the phone?111111****111111****111111****111111****1111****

User's recommendation: Avoid.

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1 comment
#2073310

File a complaint with the consumer finance and protection Bureau then they will contact you.

ID
#2930007 Review #2930007 is a subjective opinion of poster.
Location
Gilbert, Arizona

Bad customer service

They would not let me end my Membership. I had closed all accounts, they said they had to retain my their records.

User's recommendation: stay away!

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ID
#2784692 Review #2784692 is a subjective opinion of poster.
Location
Maumelle, Arkansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Tried to talk to a human after working hours.

Kept getting a recording that was not helpful. When I was with GEICO I was able to speak to an agent 24/7.
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ID
#2722178 Review #2722178 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Poor customer service
Preferred solution
I am on a fixed income and now I will need to come up with$150.00 that I didn't expect.

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