Rating: 3 Stars Clear all filters (55 of 1329 reviews match)
Filter by rating
filters
Product:
Show
Rating:
3.1
Details
All three of my vehicles total loss due to hit and run driver. USAA claims they cant do anything to help until they get police report to confirm which is against state and case law; furthermore, they offer zero medical assistance for injury until confirmation of police...
View full review
1 comment
Anonymous
#1746774

So, get them the police report!

Review
#1650221 Review #1650221 is a subjective opinion of poster.

USAA in Baton Rouge, Louisiana - Mortgage department

3.0
Details
Their Mortgage department is so difficult to deal with. I have called and emailed different people no more than 10 times and can’t get a call or email back. The other issue I have is that the appraiser has too much power. I got a bad appraisal with no way to rectify the problem. I am a huge USAA fan in the insurance side, not to happy with their mortgage though.
View full review
Review
#1613847 Review #1613847 is a subjective opinion of poster.
Reason of review
Poor customer service
3.2
Details
The mortgage processor has not communicated on a regular basis for this process. He does not answer emails or phone calls. No one seems to find any of this a problem. They did not tell me I needed a dd214 until a crucual time in the loan then I had to pay $80 out of my...
View full review
1 comment
TellingChinstrapPenguin232
#1725056

YUP! Went through their *** Mortgage program too.

That was last year, and it was the worst process I've ever seen and this was not my first house! USAA seems to hire bottom-of-the-barrel quality workers - they also care nothing for Vets or Military - most of them seem to not give two craps about the customer. USAA has also divided their branches into third party companies as well as the support for them... the result is deniability.

I've dealt with the no-name mortgage lazy mo-rons too - it's like talking to a wall. But I've also recently had issues with some hikes in prices on services, and stupid me did the auto loan thing to start off with and they wouldn't even consider refinancing after most of it was paid off (did through another bank just super easy) - their polcy is not to because interest makes money *shrugs*. At this time I just refinanced and finally not a USAA mortgae customer anymore, but now they wont let me even see the transactions on my accounts because they want me to sign a w9 - which I'm not signing because I don't have any interest baring accounts - so I don't trust them to fill it out and give it to them. They are literally blocking my access completely and they wont even give me my last 30 days of transactions on my open checking account.

It's insane they way I am treated by all customer support tiers and how they simply say "no" to every reasonable request. I'm changing bank accounts to NAVY Federal Credit Union. I called them and they are super nice to talk to and helped me right away with everything from opening my account to any special access forms to answering literally every thing I asked. It's amazing that I was blown away that a bank could be civil, curtious, and helpful, after being with USAA for so long.

BTW, I have been a member for 17 years and I can't wait until I have nothing under USAA. I wouldn't stay with them if they offered me a million dollars - I can't trust that they'd be telling the truth. Once the proud company serving military and vets... now just another bank of america or Chase.

Less about customers - more about money, and that's it. They really don't care about anyone.

Review
#1608105 Review #1608105 is a subjective opinion of poster.
Pros
  • Very polite customer service
Reason of review
Poor customer service
Loss
$79
Preferred solution
I want someone to communicate with me that is not the current the mortgage processor! Give my acct to someone I can trust.!

USAA in Montgomery, Alabama - When the Truth Hurts

2.5
Details
I've been a USAA member for almost 60 years now and have watched the company deteriorate daily. I don't like the abusive language of the original post, but his viewpoint is accurate. This company still has many good workers, but as they get sick and tired of this jerk, their service will soon suffer, too.
View full review
Review
#1602639 Review #1602639 is a subjective opinion of poster.

USAA - Auto loan bad service

3.4
Details
I have been with USAA for over 20 years, and have had many loans with them. I wanted to use them for the new car I just bought, but the rate they offered me was high. I have an 830+ credit score and a lot of money in their bank. The dealer and Navy Fed gave me a much better rate. I called USAA to discuss the loan rate, but they said that the rate was set by a computer and that they could not change it. USAA, bad service!
View full review
Review
#1524305 Review #1524305 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
After many years of consist premium increases and no claims I had enough and moved my car insurance (3 cars) and 2 motorcycles to Geico. In December 2018. I saved over $1200 on annual premiums on just the car insurance alone. This week I got a call from USAA stating...
View full review
Review
#1517644 Review #1517644 is a subjective opinion of poster.
Reason of review
Pricing issue
2.9
Details
I have perfect credit and had never filed a claim as a result of personal fault. I have owned my home for 9 years and have rented it out for 4 years. I filed two claims last year. USAA informed me they were dropping me from insurance as a result of my claims. The...
View full review
1 comment
Anonymous
#1711143

USAA is awful - hopefully you can find a new insurance company who will treat you better.

Review
#1506884 Review #1506884 is a subjective opinion of poster.
Pros
  • General customer service
Cons
  • Attentiveness to detailed needs of customers
Reason of review
Problems with payment
2.6
Details
I added computer coverage insurance to my homeowner's policy. I had a small power surge in my home while using my computer, when I tried to power the computer back on the screen was white. I filed a claim 11/2018. I was strongly encourage to take my computer to the...
View full review
Review
#1496425 Review #1496425 is a subjective opinion of poster.
Service
Pros
  • What they used to be
Cons
  • Find loopholes to avoid covering insured items
Reason of review
Damaged or defective
Loss
$1083
Preferred solution
Let the company propose a solution
Tags
  • Bad Usaa

USAA in Martinsburg, West Virginia - Garbage Customer service

2.6
Details
When USAA does a good job they are great. but........ When they are garbage, their customer service is rock bottom. USAA should hang their heads in shame. My daughter (Who is on my insurance at the time) had an accident with a kamikaze deer. Took USAA a week just to pick the car up because they were so in competent they could not listen to the directions and made assumptions. Then lied about why they could not pick it up repeatedly. I requested it be taken to another competent USAA assessor but Nope, it stayed there. I was very vocal on their claims page about my dissatisfaction and what ended up happening, they totaled the car and low balled the estimate. Penny pinching garbage. USAA Taking care of the Troops. NOT.
View full review
Review
#1496151 Review #1496151 is a subjective opinion of poster.
Cons
  • Customer service and insurance assesments
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Full refund

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
2.5
Details
I recently switched to USAA, decided to take advantage of my veteran's benefits. When I went to switch my direct deposit I was told I would be issued a paper check for the first month. Stupid I know but it is my employers policy. I used the mobile deposit on pay day. I...
View full review
1 comment
Anonymous
#1641402

They hold your paycheck to see if the funds clear. Since you’re new that’s probably why they with held most of it.

I usually get half when I do checks but I’ve had my account for 7 years.

They usually don’t release or move up the date either. Anything over 500 they hold usually.

Review
#1461379 Review #1461379 is a subjective opinion of poster.
Reason of review
Problems with payment