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Vehicle tow.

2.0
Reached out to get a tow truck. Never did get a tow truck nor a reply from customer service. Had to pay out of pocket to get my vehicle taken to a shop to get worked on. Very poor customer service. Also, currently dealing with an other issue at the moment. USAA has been horrible.

User's recommendation: Look elsewhere.

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ID
#4324392 Review #4324392 is a subjective opinion of poster.
Location
Waukegan, Illinois

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Verified Reviewer New Reviewer

Given wrong email

1.6
My husband had usaa credit card he over paid. He died on november 18, 2022. I have been trying to get that money back. I was told to send copy of the death certificate..i did that...now im told to send 3 pagesbof his will. The email address given to me was not a usable email address. I was given.. Usaa.com/survivorship...it doesnt work. Reference number is 02777****
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#4286062 Review #4286062 is a subjective opinion of poster.
Cons
  • Poor customer service
Loss
$312

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Fraud Department not doing their job

1.6