
USAA
Reviews and Complaints
USAA Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Failure to protect me
- Pretends not to hear you
- Refuses to pay legitimate claims
They lost my identifying information I don’t know who the paying interest on my accoun
- Great front line agents
- No branches
- Wait times are insane
- Always having technical issues
No one will help me have been on hold for over 2.5 hrs
User's recommendation: There is no.
My account is locked and i need it unlocked ASAP. Says i need to change my password .
User's recommendation: Nothing.
Horrible service
User's recommendation: Please use another institution.
- Use to care about people
- Lack of any response to my issues
- No follow through
- Takes to long every time to talk to some person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI'm so angry with USAA
User's recommendation: Bank elsewhere!
- Online
- Senior and top management do not respond to complaints
- Bad website
- Not a valued customer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI'm so angry with USAA
Nothing has happened. USAA does not care. website it hard to navigate now was great before they changed it to suit them not customer..agents were blind sided.They canceded secure scan check to at home deposit...not trying to force people on an insure wireless check deposit...awful.Today 10-15-21 called 6 times cannot get a hold of customer service 40 minute wait time.Web bill pay not due when supposed to becalled 6 times today, 1-agent sounded like he just got out of bed...but asked for bill pay, phone confirmed transferred me 2x to credit card.complaints do not make a difference, not thing changes things get worse
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Roadside assistance sucks@
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUnable to contact USAA Banking
User's recommendation: GOP somewhere else.
- Life insurance
- Lack of access to products and lack of info on new profucts
- Customer service is horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Offer a lot in one place
- Lack of constructive responsiveness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOver 1 hour customer service wait time
User's recommendation: Don't join and leave if you are there.
- Old usaa
- Online software is terrible
- Customer service is horrible
Repeated terrible website and service experiences
User's recommendation: Go elsewhere.
They have completely dropped any semblance of customer service
User's recommendation: Find an insurance company that will actually talk to you.
- Way co was run 20 yrs ago
- Feeling like a member
- Lack of constructive responsiveness
Hail damage with leaks on tile roof.
User's recommendation: Go somewhere else.
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Interesting I tried a car loan and they wouldn't give me the full loan on the car at the dealership....local credit union, no problem..done there USAA needs to get out of banking, they suck.