USAA Reviews and Complaints
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(145 of 1329 reviews match)
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USAA in Las Vegas, Nevada - Not What Its all Cracked up to be!
USAA started off good until we had an auto accident which we were hit from behind on high impact! They are HOBBILE in paying for our proven pain and suffering. Their Medpay is truly like snail mail. We should have stayed with State Farm....
Review
Reason of review
Bad quality
A deer jumped across the road and damaged my hood and grill. I had read negative reviews about USAA totaling cars and paying only a portion of the replacement value so I called first and talked with a representative. The rep assured me that I could withdraw the claim...
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Review
Service
Pros
- When they honored military clients
Cons
- Did not resove issue
- No rational answers to reasonable questions
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
USAA in Commerce Township, Michigan - Ripped us off
USAA is an expensive, over-rated rip off. We have been members for over 30 years. My daughter had her first accident. On an icy road, she slip into a pole. No exaggeration here: my premium double because, and I quote: "She is your daughter, so you and her BOTH get surcharged." Crooks. We are leaving USAA by end of this week. I don't see how they get the ratings they do. They DO NOT have a personal, caring touch for their customers. And to think, I've been with them for over 30 years, and my father in law served in the armed forces. Very sad.
USAA in Richmond, Texas - Lies; depending on who you talk to: banking or IT or Security
Account put on hold for no reason. Kept that way for 7 days. Bank could NOT give a reason. Still dealing with this after over a week. Don't bank here. 21 year customer
USAA - 18 years of fake service.
Thought i was having good service for past 18 years. Until i go to get out of service. So i sell o e of my houses, pay off all my debt. So there response was to lower my credit limit from over 10,000 to 2500. So now they are not getting money from me. Trying to get in touch with an operator is always a pain lately. No one can help. So canceled card and going to move to a local bank.
Review
Pros
- Usaa banking
- Very polite customer service agents shackelled
Cons
- Spotty customer service
My husband and I bought new cars. We were suggested by USAA policy to buy the New Car Replacement Value insurance for our new expensive cars. We were told by numerous USAA reps that the ncr will be the value of the car - depreciation plus 25%. So after many questions...
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Review
Service
Pros
- Dislike usaa
Cons
- Lack of understanding
Reason of review
Not as described/ advertised
Preferred solution
Pay as advised from the beginning.
If you believe their commercials your in for a very rude awakening when you need them. First no one from USAA has ever addressed my husband by his rank. Minor complaint but still a lie they tell on their commercials. Second after our son was in a very serious accident...
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Review
Service
USAA - FR19 not delivered timely - Cant drive my car now
USAA accidentally canceled by car insurance when we sold another vehicle, the state thinks I don't have insurance even though USAA told me they caught the error and fixed it immediately. 4 months later my registration and tags are canceled by the state. Every month I told USAA we had a problem and the state was not receiving the FR19, they did not seem to sense the need for a timely resolution to the problem. There was no way to speak with a manager. Its very disappointing they would put my family at risk for driving in violation. I've only had issue on the auto side of their business. The home side is fine.
Review
Service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction
USAA in Montgomery, Alabama - Getting Rid of an CEO
"Sticks and stones etc...." All of the blog information we post here is very meaningful, but achieves zero. We need to start filing BB complaints, or if anyone can suggest a better avenue, please do. We're gettting nowhere at this time.
I've been with USAA for the last five years in that time I've had one accident that was not my fault. This year I lost a job so like many of us I went into a KTLO process (keep the lights on) paying only critical bills and letting everything else slide a bit. Last...
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1 comment
I just got left behind too... They really don’t care about us Just a front and use military as cover at our expense Realizing many other options out there Just need to walk into your local office and deal with people ...not call centers
Review
Service
Reason of review
Problems with payment
Loss
$7500
Preferred solution
Deliver product or service ordered
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This is a good, albeit terrible lesson for you and others to learn nowadays: never, ever trust or believe what is said by the people of any organization concerning what is and what is not covered, etc. Their objective is to sell you something and the actual facts don't matter as long as you believe them and they make the sale.
As someone said "trust, but verify." Always read the contract and/or the materials furnished to you via your policy or warranty---not the sales pitch. You might also now consider exploring other insurance companies. Get some quotes from a couple or three other companies for the future.
Just because USAA caters to military personnel doesn't mean they really take care of you better than other companies. Just saying.