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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
USAA has been our insurer for over 20 years. We recently had a carport collapse during a winter snow and ice storm. Our brand-new BBQ grill was under the carport at the time and was destroyed with the collapse. (We are literally still paying on the item!) When...
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ID
#2466682 Review #2466682 is a subjective opinion of poster.
Service
Usaa Homeowners Policy Claim
Pros
  • Can talk to live person
Cons
  • Customer service practices
  • Poor actions of claims adjusters
Loss
$600
Preferred solution
Coverage for my personal property

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overall incompetence

Been with USAA for over 20 years. They have everything but my mortgage. House, auto, umbrella policies, checking, credit card, investments.. You cannot get anyone on the phone anymore. If you have an issue forget about it. They sold my investments to schwab.. Had an auto glass claim, the easiest of claims and that has been nothing but run around. Tried to have usaa deal with their provider Safelite and they kept putting me back to safelite who was the issue.. Insurance rates with them just keep going up and up, and service went down the toilet years ago. I would like to voice my concerns with someone who has a clue but all you get is low level phone people who wont escalate your call upwards... this company is just to big for their own good and could care less about their members. Will be moving everything from them!!!

User's recommendation: Don’t use USAA. They are terrible.

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ID
#2411572 Review #2411572 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Offer a lot in one place
Cons
  • Rates to much
  • Can not get a human on the phone
  • To big to handle members now
Loss
$250
Preferred solution
Apology

USAA TRANSFERED MY ACCOUNT WITHOUT MY KNOWLEDGE.

I have had an account with USAA for over 25 years. . Initially they were great during the 1980's and 1990's however, I noticed a lot of changes with their customer service and billing watch your money if you have an account with them. In sum I was overcharged for my auto insurance which was paid via draft. Secondly my mutual fund account was transferred to either Victory Bank or Charles Shawb without my knowledge. I called one day and they said I don't have an account there. The representative apologized for the poor communication. Imagine that, your money just disappears or is transferred without your knowledge. Now I have to track down or hopefully find my money. Yes, I'm pissed. I am closing my account but beware because when America goes cashless just imagine how money will continue to come up missing.no actual currency just data entry.

User's recommendation: Don't trust them they have closed 90% of all their locations with limited ATM's. Its like dealing with an internet based company. Good luck if your that brave.

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1 comment
#1988432

They are the worst now. Done trust

ID
#2391833 Review #2391833 is a subjective opinion of poster.
I walked outside after someone hit my parked car. It happened on a Friday around 730pm I saw the damage around 800 pm. I file the police report and submit everything through the app. No email and I never hear from anyone. All my calls are sent to voicemail since my...
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ID
#2374568 Review #2374568 is a subjective opinion of poster.

Overcharge for Condo insurance

I am a Army Veteran (1973 - ****) and a recent Afghanistan Expeditionary Civilian Workforce 2019 Before leaving for Afghanistan I purchased my first CONDO through USAA. Review your home insurance from USAA and get several quotes, something I didn't do. USAA has been charging me triple the average rate for three years. I only found out when I refinanced my CONDO. USAA is normally very good but for this situation I have not even been able to get answers as to why my rate was so high. I discussed this situation with two managers (all they did was apologize, and they would look into it) and was told they would pass it up to their management, that was a month ago. Needless to say FIRST TIME HOME BUYERS DO NOT TRUST USAA REPS. Get quotes.

User's recommendation: Get quotes, no matter how nice the rep is get quotes.

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ID
#2372599 Review #2372599 is a subjective opinion of poster.
Pros
  • Use to trust them with my money
Cons
  • Lost me as a 20-year long customer
Loss
$3500
Preferred solution
Explain why my rate was so high

Can't get thru on regular number and my account is locked. Want to cancel my policy.

I want to cancel my policy and have been cut off everytime I finally get through. Have four hours of futility invested and am locked out of my mobile account.tay away from USAA
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ID
#2367154 Review #2367154 is a subjective opinion of poster.
Location
Bay Village, Ohio

Progressive insurance rip off

To get motorcycle or in my case recreational vehicle insurance through USAA they direct you to Progressive insurance because they don't cover such items. I went along with it for a couple years then my coverage lapsed for 40 days so I would need to start a new policy, no big deal here so far, but since I needed a new policy anyway I did a comparison with other recreation insurance providers and I now pay 40% for what I used to through USAA/Progressive went from $250, to $108. Thanks a ton USAA for looking out for the servicemen and women, it's cheaper without you.

User's recommendation: Don't get recreational insurance through USAA they are just ripping you off.

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ID
#2288876 Review #2288876 is a subjective opinion of poster.

When locked out of yoru account, you must log in to email them

Just that. I got locked out of my account, it happens. But. In order to contact them I must first login. Or make a phonecall, which was not an option. Of course, if I want to use Help in order to search for contact information (postal address, other email option), I must also first login. Which I can't do because my account is locked. After a while, one forgets about the account. Till I get the email telling me of all the advantages to my USAA account. The one I can't login to in order to find out what they are.

User's recommendation: Don't get locked out of your account, or find someone to phone for you.

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ID
#2269165 Review #2269165 is a subjective opinion of poster.
Preferred solution
how do I get my email account unlocked without a phoen

Poor customer service

We have been a USAA customer for years. They have recent become difficult in handling car claims refusing to handle damage resulting from our car hitting highway debris. They have not listen to us and have not accepted a claim which in the past they would pay on. They used to look out for their customer, no longer.

User's recommendation: Do not consider this company.

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ID
#2265840 Review #2265840 is a subjective opinion of poster.
Location
Santee, California
Service
Usaa Auto Claim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
So I went to transfer $70 dollars to my USAA debit card from my bank of the west account. I had over 7k in that account so it shouldn't be a problem. Wrong. ALL $70 went straight to hold??? Wait couldn't you just hold $30-40? Now they took it all? Now if I was a new...
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1 comment
#1943238

Nickel and dime complaint.

ID
#2252154 Review #2252154 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • Used to have agents who could actually help you
  • Use to trust them with my money
Cons
  • Agents have very little power to fix the problems
  • Nobody can fix the issue once the computer issues a rullinf
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denied claim to repair interior damage from roof leak

Had bad storm and discovered water running down interior wall. Submitted to USAA and they repaired roof but said interior was pre-existing damage. I went into a wheelchair 5 years ago and my front two rooms are not wheelchair accessible. I am single with no children and the rooms were full of boxes.

User's recommendation: Do Not have USAA as homeowners insurance.

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ID
#2240815 Review #2240815 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Vehicle insurance
Cons
  • Home owners insurance will not cover claims
  • Integrity and the customer service
Loss
$23000
Preferred solution
Full refund

Rate Increase

Do USAA just did a 25% across the board rate increase on car insurance. Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to people who don't work...USAA = Democrats. I did get a quote from GEICO for the exact same policy and it was $500 cheaper over the years time. Goodbye USAA!!!!

User's recommendation: Use GEICO...way cheaper for the same car insurance. Use Armed Forces, way cheaper for better home owners insurance!!!

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ID
#2189979 Review #2189979 is a subjective opinion of poster.
Location
Bremerton, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not honor their own policy

Been with USAA for over a decade. Have a Renters Protection Policy as a part of my Renter's Insurance. During my covered period, experienced a loss of use of my residence from a covered incident and during this pandemic. I was told to stay with someone. If they feel breaking their contract is more cost-efficient than helping you, you're screwed.

User's recommendation: They don't care about their consumers.

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ID
#2179509 Review #2179509 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Cost
Cons
  • Do not care about consumers
  • Do not honor contract agreement
Preferred solution
Deliver product or service ordered

USAA is not sending our PIP checks and settlement check and it is thring to blame it on the USPS

USAA is not the company you see on TV we have to take them to court 2 times now in order to get them to pay as in my policy states in Michigan we have unlimited medical personl injury protection they stall and stall and really are not the company protracted on the TV a actors , if you are a USAA client and get in a bad accident you better get a very good attorney !

User's recommendation: get a good attorney.

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ID
#2134577 Review #2134577 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Usaa used to make me feel like they cared
Cons
  • Now it sucks
Preferred solution
Apology

They cheat their members

Had a claim for a water issue which we claimed,r they destroyed our things and stole our property. They paid some but didn't get the home fixed as stated in our policy. They tried to nickel and dime us and very poor customer service and we had been members for 44 years. They are criminals and should be run out of the insurance business. I have read the reviews and believe these other folks because what they said happened to us as well. Folks run away from this criminal enterprises and shut them down.

User's recommendation: Do not choose USAA.

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3 comments
#1924085

Better see my complaint 9/10/20

#1917138

More to this story, I am sure.

#1915666

you got that right

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ID
#2125088 Review #2125088 is a subjective opinion of poster.
Location
Carrollton, Texas

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