USAA Reviews and Complaints
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(353 of 1329 reviews match)
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I always liked USAA the things they claim Military values and honorable employees. Well don’t believe the commercials. My wife and I decided to relocate our family from Minnesota to South Carolina the biggest reason was weather!! Obviously. Well I decided rather than...
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2 comments
I urge you to contact contact the federal trade commission and look up consumer protection lawyers not personal injury lawyers they don’t know about consumer law so definitely look up consumer protection attorney’s and contact your local attorney general’s office
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Review
Service
Pros
- Actual customer service people are great
Cons
- Do not care about people
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
USAA in Elgin, Oklahoma - Poor insurance
A few years ago i filed a home claim on my roof that allowed snow in and melted in my attic and ruined my inside ceiling. Not only did usaa deny the claim, they doubled both my home and auto insurance. Do not trust usaa to treat service members fairly.
Review
Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
nothing they can do at this point to make it right
Left USAA for better coverage
We left USAA after 19 years of coverage. We watched are premium increase over 300% of the past ten years without a claim to house and car. We’re paying for all the bad risk the USAA is taking on!! Moved our homeowners policy back to an HO8 policy which USAA stoped writing on 2012 cause it the highest coverage limits available in the industry. Also, waiting our subscriber savings account for $9800 from USAA!!
1 comment
Review
This is the worst and stupidest bank I have ever seen...I AM DONE WITH IT!!! I have been making phone calls from my new number for the past 2 weeks and 2 weeks later; they detected fradulant activity because I called from a different number in the past.I can call from...
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1 comment
Get a local credit union.
Review
Service
Cons
- Customer service
- Inept
- Being hung up on
Reason of review
Access/ activation issues
Tags
USAA - I deposited my check on Friday and they’re holding only $50 of it until next Friday??
I’ve never really had an issue other than rude employees but holding only $50 of my paycheck until Next Friday? 5 business days? That’s a new issue I’m not trying to deal with. I will definitely be banking with someone else. 
Review
USAA in Oakland, California - Pathetic customer service/experience
Withdrawing funds and canceling all my accounts with this group. Sad that a one great company that I used to praise to my friends had slid so far downhill..
Review
Reason of review
Claim coverage honored
Loss
$4500
Preferred solution
Pay for all items that were in insurance claim
Pathetic Company. DO NOT DO BUSINESS WITH USAA !!!
My vehicle was involved in an accident that was the fault of a USAA member. They did not return calls, did not respond to any correspondence, then finally DENIED my clam. THIS COMPANY IS NOTHING BUT A FRAUD !!! They take members money and do NOTHING to resolve claims. They provide nothing more than a "Proof of Insurance" for Law Enforcement when pulled over. This company needs a complete leadership change. If you are a member, LEAVE. Get other insurance. If you have a claim against USAA, get ready to pay out of pocket for repairs. TOTALLY UNPROFESSIONAL, TOTALLY WORTHLESS !!!
USAA had so many issues with secured VISA accounts (like the one I'm writing about) they had to stop the program. If/when they start it back up, DO NOT JOIN THEM, go to another bank. Simply, I had to file Chapter 13 consolidation bankruptcy and was told by USAA my...
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Review
Product
Cons
- Customer service i received
- Practices
Tags
USAA in Azle, Texas - Their driver caused the accident and the adjuster is rude and trying the pass the vault onto me.
Their driver ran a stop sign and I hit he. The adjuster told me they have to investigate it more cause I could be at fault also. Don’t see how. When I try to ask a question he talked over me and keep saying I should just file with my insurance
USAA in Salina, Kansas - Auto claims
claims #000462436U They told me to get photos and estimate then send with this email link. The link isn't working. So i need to either email or fax the info. My claim adjuster is never in the office and has not reach out to me at all.
Review
Service
Reason of review
Poor customer service
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I left them this year they refused to cover an accident and kept jacking up the premiums when for aging cars. When asked why they blamed it on credit.
After seven years I started shopping and cut my premiums by half.
This company is taking advantage of service men and women by stating they will look after our interest. I really disappointing in both their commercialization and interested in serving veterans.