USAA Reviews

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Bad customer service

I had an accident happen 3 years ago now and the USAA Driver was at fault and was texting and driving and was probably drunk speeding off the highway and totaled my truck. She and USAA did nothing and I lost my transportation due to the carelessness of both the driver and insurance company.

User's recommendation: 0/0.

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ID
#3117671 Review #3117671 is a subjective opinion of poster.
Location
Lebec, California
Cons
  • Threaten people
  • Did not resove issue
Loss
$20000
Preferred solution
Apology and price for the cost of my truck returned to me.

Killing small business

USAA is killing small business. Only paying 66 % of the invoice at the least expensive collision repair shop in town. They are not out to help veterans but cut costs at any turn therefore hurting local shops.
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ID
#3110314 Review #3110314 is a subjective opinion of poster.
Location
Twin Falls, Idaho
Loss
$550
Preferred solution
None

Worst Customer Service!

Someone got into to my bank account and they froze my savings, checking, credit card. It is now 7 days and I can't get my money, every time I call I am on wait for over an hour, and then the person that answers is not the fraud department. They are holding my money hostage and treating me like the perpetrator, not the victim! If I ever get my money I am going to another bank!!!
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ID
#3077854 Review #3077854 is a subjective opinion of poster.
Location
Okatie, South Carolina

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Verified Reviewer
New Reviewer

Issues with my claim

I did reported a claim on August 22 had a police report with pictures of the holes in my truck so I called usaa to get thus repair done took it to the shoop and then usaa told me that was 2 defirent incidents so I keep calling to speak with a manager I even send pictures but nobody wanna call me back or repair my truck I been almost 3 mo months now

User's recommendation: Don't waste ur time getting usaa.

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ID
#3057102 Review #3057102 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • What they used to be
Cons
  • Pretends not to hear you
  • Abysmally dismal customer service
Preferred solution
Get the repair done
The USAA FSB is one of worst banks in this country presently. it has closed people account and banned them for life to ever do business with them again. Because of this action, i cant got to any other bank to open an account to do business. Why does Texas-based USAA...
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1 comment
#2093225

Try a credit union.

ID
#3036368 Review #3036368 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer
If I could give you a 0 stars, I would. I am a 90% disabled vet who can't access my account because I am alone and my phone broke. It is crazy that I can't verify my info through chat or with my pin or email to get access online. This is the worst service I have ever...
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ID
#3020598 Review #3020598 is a subjective opinion of poster.
Location
Citrus Heights, California
Preferred solution
Let the company propose a solution
New Reviewer
Original review updated by user Oct 20, 2021
Want to pay numerous outragious NSF fees? I surely don`t buuuut one little screw up due to their lack of updating your balance for days on end then all of a sudden running everything debits first then deposits maybe and piling NSF fees on top of NSF fees meanwhile...
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ID
#2989108 Review #2989108 is a subjective opinion of poster.
Cons
  • Lack of honesty
  • Did not resove issue
  • False advertising
Loss
$232
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Endless, looped recordings

Inability to get to a person. Looped, repetitive recordings. No answer when called Customer Support. You may put me down as a pissed customer.com

User's recommendation: Don't look to USAA for customer support.

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ID
#2986895 Review #2986895 is a subjective opinion of poster.
Pros
  • Reliable
Cons
  • Very difficult to talk to a person in customer support
Preferred solution
Communication between USAA and Quicken for a new USAA Visa credit card number.
New Reviewer

Below ***

USAA is a cheapskate company that will hire top attorneys to stop you from collecting on uninsured motorist coverage. Don't waste your time buying it. An uninsured, unlicensed, twice legal limit drunk illegal alien totaled three cars including mine. 6 years later, USAA got it thrown out of court because they insisted on "finding this illegal alien" *** USAA. My military career ended because of traumatic brain injury from this accident. USAA CAR INSURANCE SUX

User's recommendation: Do not waste time with large amount of uninsured motorist coverage. They will screw you to avoid paying out.

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ID
#2978114 Review #2978114 is a subjective opinion of poster.
Location
Augusta, Georgia
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
OMG That's exactly What they are doing to Me RIGHT now In Oct 2021. They are putting holds on my account and moving money around as they please. ALL MONTH my balance has been Jacked up because USAA is Manipulating my bank account number system then charge me negative...
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ID
#2975419 Review #2975419 is a subjective opinion of poster.
Pros
  • Greast customer service
  • Used to be a fantanstic bank
Cons
  • Lazy with disbutes
  • Forgot the people they serve
  • Not doing the job they are paid for
Loss
$9400
Preferred solution
I lost About 8500 DUE to winter storm for repairs and replacements because USAA didn't pay my CLAIM. AND OTHER LOST
New Reviewer

Direct deposit problem

Until recently my father's insurance was paid by direct deposit. They changed their system and screwed it up. I tried to re-instate it as I had one other time because I have power of attorney, but they came up with a bogus reason that I couldn't. I will probably seek insurance for him elsewhere. He has been a customer for 50 years.

User's recommendation: Not as wonderful as they want you to think.

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ID
#2960937 Review #2960937 is a subjective opinion of poster.
Pros
  • Use to care about people
Cons
  • Now it sucks
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Customer service

Update by user Nov 05, 2021

My Attorney General resolved my complaint..

Original review posted by user Oct 06, 2021
I had problems ending my Membership with USAA this past summer. . They said I couldn't end my Membership. I was told otherwise by Credit Union. Legally they could only keep my profile. I had to file complaints with my Attorney General and the CFPB to end my Membership. They didn't like that, they called and wanted to discuss my complaints. I told them I had nothing to say. They continue to call even after I went back to the CFPB with another complaint asking again not to call. They don'tunderstand, they don't bad reviews, complaints or when they don't get their way. They think their right. They BULLY people!

User's recommendation: Stay away!

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1 comment
#2098267

Wow!

Resolved
ID
#2944315 Review #2944315 is a subjective opinion of poster.
Preferred solution
Stop contacting me
New Reviewer

Need a new battery

Called over 2 hours ago n still have not gotten a call back, txt or any update or acknowledgment of my request.
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ID
#2938919 Review #2938919 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad service

Hello, Since I have went through my insurance to get my car repaired I received no help. First, The rental was cancelled after I schedule it with Usaa and enterprise. Second, I had to do all the due diligence. I requested the estimate be sent to the shop. The lady sent to me by email and told me to print it out! My rental car was due zero follow up from Usaa. The claims adjuster room three days to submit. Now I hearing it will be not done until late Monday, Oct 4. I requested my rental be extended until Oct 5th. I have emailed and called. The car is due back this Friday. Still no help 770837****
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ID
#2920377 Review #2920377 is a subjective opinion of poster.
Pros
  • Good rates

USAA is full of Lies !!

We have had USAA for as long as we have had our home (14 years). We recently had hail damage due to a storm that hit our area back in April of this year 2021. We called and made a claim of the damage and they sent out an adjuster. USAA does not hold up to their promises of taking care of their customers ie... Veterans. We are the least bit happy with how things have gone and we are dropping them.
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ID
#2898896 Review #2898896 is a subjective opinion of poster.
Location
Pflugerville, Texas

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