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Lousy customer service

I was gonna join USAA, but my roommate has been on phone for 6 straight days trying to fix problem and you guys keep hanging up on her. Jeez, you guys have TERRIBLE customer service. Glad I am not joining your business.

User's recommendation: Avoid USAA.

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ID
#2540626 Review #2540626 is a subjective opinion of poster.
Location
Fredericksburg, Virginia

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Verified Reviewer

Cant access my funds

I have benr a member of USAA for 13 years and have always sang their praises until.Feb of this year. Somebody hacked my email.and since then because my account is connected to that I have not been able to be verified ?!. I have tried EVERYTHING answered all their security questions etc and still nothing .have been Spoken to like.never before I really cant belief this is happening I rely on my dida ilityDo not join

User's recommendation: Do not join.

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ID
#2533593 Review #2533593 is a subjective opinion of poster.
Location
London, England
Preferred solution
Access to my disability as I do on the 02nd of every month

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Verified Reviewer

Unauthorized amount withdrawn from my account

I called USAA to make my monthly credit card payment . I authorized a $200.00 payment. After checking my bank statement 2 days later I realized usaa took out $1,800.00 dollars. I called usaa and they said they would submitt a ticket to have a reversal done to my account. But it would take 10 business day. I waited from 4/2 until 4/19 when I had to call them again and explain all over again. They submitted another ticket. After getting no where I asked to speak to corporate office. 4/20 a Robin called to inform me a check would be issued for $1600.00 and would take 7 to 10 business days .Not exceptable my mortgage is due on the 1st. They just don't care how they handle peoples money. I m getting screwed.

User's recommendation: Make payments online and key them in your self. I can't say if thats all they will take.

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ID
#2513161 Review #2513161 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • Bad info from customer service
  • No rational answers to reasonable questions
  • Lack of honesty
Preferred solution
Immediate credit back to my account. They can take Immediatly so why can't they put it back the same way. Now my mortgage will be late and credit ruined. And alot of other bills late. Again credit tarnished. Poor customer relations
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

I was coerced to change my home insurance after my divorce and USAA increased it from $1300 to $3800

I was coerced to change my home insurance after my divorce and USAA increased it from $1300 to $3800
I was coerced to change my home insurance after my divorce and USAA increased it from $1300 to $3800
Worst company ever; please be careful and review your car and homeowners insurance. They charge enlisted personnel more that what they charge to officers. Look for the class action against them. For cancellation of your insurance please call 180********. They will try to keep you on the phone for ever. Dont let them do it; any other insurance is better geico insured me for 1/3 of what I was paying to USAA adding more coverage my homeowners insurance was $1300 when I was married to an officer. I am a SSgt. We divorced and they changed it to almost $4000, all within 1.5 years while I was gone on orders

User's recommendation: Run away from the USAA thieves. They like military because they know we don’t complain.

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ID
#2505659 Review #2505659 is a subjective opinion of poster.
Loss
$8000
Preferred solution
Full refund

Outside of hurricane Laura and Delta I recently got into an accident. Call USAA. Called my car salesman trying to get minor damages taken care of. He pulled strings got me in USAA sent email estimates

My dealership informed me after all was said and done and they told me" SORRY BUT WE CAN'T FIX YOUR CAR BECAUSE USAA HAS LONG HISTORY OF NON PAYMENT"

User's recommendation: Get new insurance coverage.

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ID
#2498022 Review #2498022 is a subjective opinion of poster.
Location
Buna, Texas

My new car Dealership refused to fix car because USAA HAD A BAD RAP FOR NON PAYMENT

My car was involved in an accident and I called my salesman to see if he could help me get my brand new car in earlier than the 5 months waiting period he did. My carrier USAA sent them the service ok and amount agreed. When I called them the next 4 days later. They stated WE DON'T TAKE USAA DUE TO NONE PAYMENT.

User's recommendation: Get rid of USSA.

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ID
#2497902 Review #2497902 is a subjective opinion of poster.
Location
Buna, Texas

Not getting what we deserve from auto accident

My daughter was rear ended. USAA is the insurance company of the woman that hit us. They have been jerking us around. We expect to get enough money to go out and buy the same car, nothing more. Stupid fees that we have to have deducted from our settlement. Even our Insurance guy (from Country Insurance) says its not right. Its been 13 days since accident - no money. They are actually offering us less money today than they did earlier in the week. Made us return our rental car on Monday. So we have been down a car for 4 days with no end in sight. Horrible customer service!

User's recommendation: Look elsewhere.

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ID
#2484510 Review #2484510 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Plumbing problems

We haven't heard anything about our plumbing I need more communication call the adjuster he never calls back very disappointing
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ID
#2465159 Review #2465159 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I have home and car insurance with USAA, and have had them for almost 30 years. I've always paid premiums on time. I've never had a car claim and only a home claim once in the past 10 years. I had to hire a lawyer to help with the homeowner claim because agent and...
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ID
#2450276 Review #2450276 is a subjective opinion of poster.
Cons
  • Unreasonable rate hike increases
  • Customer with excellent safety responsibility no longer rewarded
  • Not a valued customer
Preferred solution
looking for a more credible company that appreciates customer safety and responsibility

Car insurance

Not a good idea to give feedback I was polite I went with someone else, I was treated like a second class citizen as a military spouse.
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ID
#2437931 Review #2437931 is a subjective opinion of poster.
Location
Derby, Kansas

Company on a massive downhill performance wise.

Still no 1099's issued from Jan - may26,2020 activity after brokerage sale. 9 months to prepare them and nothing! Insurance claims area habitually tells lies. They are no longer the family oriented company they once were. Have been a member for 56 years and they are terrible.

User's recommendation: go somewhere else.

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ID
#2430201 Review #2430201 is a subjective opinion of poster.
Location
Collierville, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unethical decision-making

We had a supplemental medicare insurance policy with USAA, donut hole coverage. My wife passed away and they sent a check to me for her unused portion of the insurance. The problem is that they made the check out to her estate. So in order to cash the check, there must be an estate account. This needs to be done through the courts. This means hiring an attorney. It would cost double the check amount to hire the attorney. Why would I do that? They have devised a great way to steal their member's money.

User's recommendation: Do not trust them. VERY unethical.

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2 comments
#1982985

Nope, they REsent me a couple of other much smaller valued checks.

#1982967

They had no other legal choice.

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ID
#2416328 Review #2416328 is a subjective opinion of poster.
Service
Medicare Health Insurance
Pros
  • Respectful customer service
Cons
  • Them holding my money
Loss
$619
Preferred solution
Let the company propose a solution

Dispute

USAA - Dispute
My truck has been in the shop since December the 17th of 2020, its is now February 6th 2021, I have no vehicle to get back and forth to work. Paid 2 weeks out of pocket for rental, finally had to turn it in. Now they saying sometimes in March before I get my vehicle back. Yes I am pissed off because neither one of you will assist me. I pay my insurance on time , but nobody is for the customer. My deductible has been paid and all. But yet I'm still walking, about to loose my dang job because I'm scambbling to get to work! This is bad customer service if you ask me.AngryAngryAngry

User's recommendation: Find a new insurance company, this is absurd!

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ID
#2409498 Review #2409498 is a subjective opinion of poster.
Location
Louisville, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfaction

USAA used to be all about the customers and service to match. Over the past couple of years they SUCK! Offering fewer products, argumentative and rarely providing solutions but just telling me I'm forced to do what they want. I simply wanted them to consolidate mine and my wife's passwords. They have refused and want to argue. This was never an issue in the past and they have made it one and refuse to fix their error. I have been a member since 1986 and have recently witnessed a steady decline in their services and responsiveness. I've now been on hold for 15 minutes after raising my voice (after 30 minutes) to advise the representative that I was sick of her telling me nothing could be done and to simply listen to me and make an effort. Stay away and just go to another company.

User's recommendation: Don't uise USAA.

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ID
#2408597 Review #2408597 is a subjective opinion of poster.
Product
Usaa Joint Checking Account
Pros
  • People that were there 4 years ago
  • Usaa back in the day
  • Convenience of having all accounts with one bank
Cons
  • Integrity and the customer service of lies and laziness
  • Very poor business practices
Preferred solution
Let the company propose a solution

Nunna

This company is a piece of *** they fault you for their party fault this lady hit my car form the back and totaled out my car and they said Im at fault and they trien to make me pay for her car Im not paying *** because I was hit and lost my vehicle

User's recommendation: DONT get involved with these people.

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ID
#2407454 Review #2407454 is a subjective opinion of poster.
Location
Florissant, Missouri

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