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USAA
Reviews and Complaints
Reviews Chart
$5.6M
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
320K
PAGE VIEWS
14
ISSUES RESOLVED
Cancelled auto insurance
I left the country for 30 days. This should be normal considering they deal with military. While away my bank account was compromised. My bank took all appropriate action to mitigate damages. On August 14th USAA tried to get an automatic payment (like they had successfully done for 20 years) My bank came back and said account was closed. By September 11th USAA had cancelled my insurance. Now I have a gap and have to pay higher premiums. Unacceptable.
User's recommendation: Find a company that cares about its customers. You may pay a bit more but I guarentee you won’t be paying as much as I am right now because of USAA.
ID
Location
Southfield, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse advertisement
I went to USAA and got a quote of $572 a year on auto insurance and $1217 home insurance. Ended up being $384 every 6 months ($768 a year) auto and $1384 home. I couldn't pay for a full year for auto. Auto went from $250 to $500 deductible and home went from $1000 to $5000 deductible! I was originally with Nationwide for $752 auto and $1125 home. If I had known, I would have never switched. When I canceled, they couldn't understand why I was upset, and I was mistaken about everything I said. But now I know how they can have ads every 5 minutes. By ripping off people!
User's recommendation: DON'T EVEN TALK TO THESE CROOKS!
ID
Service
Usaa Auto Insurance
Cons
- Constant disappointment
Loss
$400
Preferred solution
None. To late for anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience with USAA
I had a car accident recently. It was not my fault. It was the other driver's fault. She bought her auto insurance from USAA. So I claimed the accident with USAA. They didn't contact the other driver for this accident in two weeks. Even though they assigned this claim to a specific guy (adjuster), it was very hard to contact this guy. They never answered my email messages. Every time a different adjuster answered my call and everyone gave me a different story. They promised they would pay the rent. But finally, they refused to pay the rent and enforced me to pay the rent. Their service was pure garbage and it was a nightmare to deal with USAA. USAA should get a ZERO star for their services!!!!!!
ID
Cons
- Garbage services
Preferred solution
Let the company propose a solution
Liars
USAA sucks. They lie and leave you stranded for hours without at least a call stating that what they just lie to you about wasn't going to happen. I was stranded for 4hrs after being told a tow truck was on the way and then they canceled my rental reservation all whilst telling me to go to Enterprise. Yet they told Enterprise I was paying out of pocket. What a load of crap...Fuck USAA but I guess I should've known (USA)A). What a *** joke!
ID
Service
Usaa Auto Claim
Pros
- At present i feel that there are no pros
Cons
- Horrible customer service
Preferred solution
Apology
It is a shame how they treat people like I said I got rear ended (no fault at all), I had to talk to their representative ,(very rude man), He almost gave me a nervous break down besides being in pain and on strong pain medication I had to put up with this man that...
View full review
ID
Location
Baldwin City, Kansas
Service
Usaa Customer Care
PissedConsumer.com fights for consumer rights
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Sep 09
USAA refused to pay for the installation and calibration to replace the windshield on my 2019 RDX... I paid extra premium for this.The policy did not exclude installation and calibration. Supervisor was extremely RUDE an would not take to next level of management or...
ID
Service
Usaa Banking Service
Pros
- Had good reputation
Cons
- Optional windshield coverage but not pay for installation
- Will close your accounts without notification
- Extremely uncaring after 55 years
Loss
$1200
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo communication CLOSED ACCT AFTER 55 yrs. *** on
CLOSED ACCOUNT WITH NO NOTIFICATION... USAA LIED and said my wife closed the account... My wife was on speaker and told them that was a LIE. I contacted USAA 8/27 as requested as they had question regarding my RV address under the PATRIOT ACT... For the 8th time in two years the AGENT said to ignore the letter as HE CONFIRMED MY ADDRESS IS CORRECT as done previously. USAA confirmed the agent’s notes told me all was OKAY. Today my Debit Card was DECLINED. That is how I found out my account was closed without notification... After 55 years with USAA I have been locked out... I was on phone 8 hrs and given all kinds of promises someone will call be by the end of the day... nothing! I cancelled all my insurance as USAA can no longer be TRUSTED... FEDERAL BANKING SITE LISTS SERIOUS PROBLEMS WITH USAA. Dont deal with them... 24 hours later as of now... still no return call from USAA... I have NO WAY OF PAYING MY AUTO PAY ACCOUNTS so they have been DECLINED! My Credit Score will be ruined after 55 yrs above 870. My new brokerage accounts will take 5 days before I can SET UP MY MANY AUTOPAY ACCOUNTS! Spending HOURS AND HOURS trying to get bills paid and all Auto Pay and Auto Deposits re-directed. IT IS OBVIOUS USAA MANAGEMENT IS INCOMPETENT. Noticed they stopped advertising BANKING in their TV ADS... are only allowed by the government to advertise INSURANCE until they are removed from the IN TROUBLE LIST! USAA HAS BEEN ABSOLUTELY ABUSIVE AND CRUEL TO THIS 80 yr old man after 55 years of loyalty! How sick....
2 comments
ID
Product
Usaa Joint Checking Account
Pros
- Were good
Cons
- Impossible to deal with
Loss
$1200
Preferred solution
Deliver product or service ordered
Slow service
Called roadside assistance gave my location they said someone will be on the way. 1.5 hours later no one. tried calling back only to be put on hold for 15 min then tried again and again after another 15 min got through they ssin no one was dispatched becaise they need my location!!! *** them.
User's recommendation: now way.
ID
Location
Milpitas, California
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked out of account
Update by user Aug 29
Nobody available to speak to because it's not normal business hours. Why is there no one available for something like this 24/7
Original review posted by user Aug 29
Can't log into account. Told me it was locked for security reasons . No ody available to speak to on phone. User's recommendation: Don't use isaa.
ID
Product
Usaa Checking Account
Cons
- Customer service is the worst
- Constant disappointment
Loss
$1300
Preferred solution
Unfreeze my account
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHomeowners claim denied
Update by user Aug 15
After submitting a comprehensive claim I was denied. Actually I was denied when I submitted my claim from the outset.
It only got worse as I went through their appeal process. At no time was there any attempt to view my claim with either an open mind or honesty.
Original review posted by user Aug 15
I have all my insurance with USAA. After 52 years without so much as a late payment, they have denied my homeowner's claim for a busted pipe between the walls. Five different excuses for not paying a claim. Rude responses to my claim from most department specialists and a concerted and coordinated effort to avoid any responsibility. I would advise anyone considering doing business with USAA to run far and fast. User's recommendation: Check with Amica and Travelers.
1 comment
ID
Service
Usaa Homeowners Policy Claim
Pros
- What they used to be
Cons
- Way they handle business when there is a problem
Loss
$9800
Preferred solution
Fair and honest evaluation of claim.
Trying to make a payment credit card
I don't have a pin no. Asked to speak to a supervisor was told l couldn't because l didn't have a pin no.so i can't pay my bill.what nonsense.you verified who l was still couldn't pay bill.
2 comments
ID
HORRIBLE SERVICE
THESES *** *** KEEP ME ON HOLD FOR 2 *** HOURS TO GET A INSURANCE CARD , THAT I WAITED 30 MIN TO GET SOMEONE , SAID HE WOULD SEND CARD , *** NEVER DID , HAD TO WAIT 2 HRS TO GET ONE , *** THESE ***
1 comment
ID
Location
Naples, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to pay
I was hit by a swerving pickup truck, while I was stopped at a stop sign. This was confirmed by the police report. USAA refused to pay for the damages to my car. Corrupt Company.
User's recommendation: stay away.
ID
Service
Usaa Claim
Cons
- Unreturned calls
- Inflexible
Loss
$2200
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUSAA ruined my retirement fund
USAA sold my retirement portfolio to Schwab resulting in a 90% reduction of annual earnings.
User's recommendation: Don't trust USAA with your money.
1 comment
ID
Pros
- Good advertisements
Cons
- Everything else
Loss
$50000
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBait and switch sales tactics
Bought a new vehicle, called USAA for a quote. They said $670.00. Ok, no problem, then the policy comes in three weeks later at nearly $1200. Nothing changed since the quote, nothing. Dropped them like a hot potato. Very dishonest company, stay away.
User's recommendation: Do not use USAA.
ID
Service
Usaa Auto Insurance
Cons
- Dishonest with their quotes
Loss
$500
Preferred solution
Apology
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The same thing happened to me on the same day (Sept. 8)
I will contact again tomorrow. I have filed official complaint with Comptroller of Currency which regulates USAA (not sure the right name). The site is: www.helpwithmybank.gov