New Reviewer

Canceled policy with out sending a bill.

1.0
I was sent a cancellation notice. I did not receive a bill just a notice saying I was canceled. This was sent on Saturday and I have not been able to get in touch with anyone to pay my bill.
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#4465167 Review #4465167 is a subjective opinion of poster.
Preferred solution
Someone who I can talk to to pay my insurance

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Verified Reviewer New Reviewer

Nonsense claim handling

1.0
I filled a incident claim December 17, 2022 . An adjuster had my car towed to a unknown location to assess damage in January. No one contacted me , so when I contacted them in February they told me the car was repairable and they were gonna have it towed to a local...
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ID
#4429121 Review #4429121 is a subjective opinion of poster.
Pros
  • Competitive rates
Cons
  • Extremely poor service
Loss
$300
Preferred solution
My vehicle fixed and refund me the insurance premiums I paid for 3 months as my car sir idle with their knowledge

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Verified Reviewer New Reviewer

Horrible customer service

1.0
Tried to call USAA Customer Service. Automated phone system would not accept my member number until I had entered the same number 3 times. Then asked for my pin which I had to enter 4 times before it would accept it. It then wanted to text me a code. I was on a land...
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#4419800 Review #4419800 is a subjective opinion of poster.
Pros
  • Car insurance
Cons
  • Horrible customer service
Preferred solution
Apology

Never called me back nor emailed me back

1.0
One of their clients hit my auto and i tried usujng the ext they gave me and number it wouldnt work or i called customer service i would be on hold for hours.
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#4380399 Review #4380399 is a subjective opinion of poster.
Location
Tracy, California

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Verified Reviewer New Reviewer

Failure to pay medical bills,Home care and income reimbursement

1.0
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
Update by user Feb 14, 2023

In chronic pain and Struggling to put food on the table my relationship with my wife is Struggling

Update by user Feb 14, 2023

Had to hire a lawyer, which i shouldn't have had to, they are still not trying to resolve the problem

Original review posted by user Feb 14, 2023
I would like to share my experiences with you today my son Dua turns 4...
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#4367824 Review #4367824 is a subjective opinion of poster.
Location
Detroit, Michigan
Cons
  • Unprofessional staff
  • No common courtesy to veteran and their family
Loss
$80000
Preferred solution
Pay medical bills, home care and income reimbursement

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Verified Reviewer New Reviewer

Widow of USAA Member FOR OVER 50 years

1.0