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Resolved

Resolved: USAA - Total Loss Settlement Incompetence

1.6
Details
On Oct 7th my car was totalled and I was found at 0% fault by both companies. However usaa still attempted to charge me a 1000$ deductible when I called they removed it. Then after I accepted a settlement they tried to send me a different settlement in the mail with another 1000$ deductible attached to it once again. They have been nothing but useless and shady.
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Review
#1680930 Review #1680930 is a subjective opinion of poster.
Pros
  • Website navigation
Cons
  • Did not resove issue
  • Unwillingness to fix problem usaa created
  • Inept
Reason of review
Trying to charge me 1000$ deductible and stalling my claim because they can't seem to understand the claim I've accepted
Loss
$6500
Preferred solution
Let the company propose a solution
Tags
  • dishonest
  • Insrance Co That Provides No Valu
Resolved
1.4
Details

Update by user Jul 05

As stated the Credit Card company took care of it within 10 minutes. Which they shouldn’t have since it was USAA’s fault.

Original review posted by user Jul 05

It’s July 5th and I hadn’t received any notification that my automatic bill payment which was scheduled for July 2nd had been sent. So I went to the...
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Review
#1577562 Review #1577562 is a subjective opinion of poster.
Pros
  • Decent insurance
Cons
  • Greedy not well informed
  • No loyalty or helpfulness for long time customers
  • Inept
Tags
  • Cannot Resolve Simple Problem
Resolved

Update by user Nov 10, 2018

added to wrong company. USAA not iUSAA

Original review posted by user Nov 10, 2018

Started about a year or so ago. USAA started prioritizing payments and debits to benefit them. So it would send me into the negative because they would hold onto bigger debits. Fees upon fees upon fees. Then I purchase something in...
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4 comments
Anonymous
#1600383

This is standard for all banks. Easy solution is to not spend it if you don't have it.

It's simple and you don't have to worry about pending transactions and other nonsense you whine about. If you have $100.00 in the bank, don't spend more than that hoping that a deposit will beat the debits. This is stupid at best to expect this to work. It's even more stupid when you continue to do this after getting burned the first time.

It's a shame they no longer teach basic home finance in schools these days. I'm sure you would benefit from such a course.

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Review
#1397594 Review #1397594 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6000
Preferred solution
enough people to realize what this bank has become that they no longer get military business
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit

Update by user May 04, 2017

I give up! It isn't worth getting upset about any longer.

The claims people are a bunch of discourteous, unhelpful people and are immovable in their disdain for members. I'm moving on and, when it becomes possible, moving my insurance after 46 years of formerly...

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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible
Resolved
1.0
Details
My son had a car accident -not his fault- on Feb 1 2017. USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car...
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Review
#1024312 Review #1024312 is a subjective opinion of poster.
Cons
  • Have the worst customer service of any insurance company
Reason of review
Poor customer service
Loss
$6200
Preferred solution
Full refund
Tags
  • Disgusting company
  • Usaa Customer Service
Resolved
3.6
Details
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?

Update by user May 04, 2017

I've given up dealing with them. It seems to be only the claims department as other people seem shocked that they are handling claims in such a cold-hearted manner with long-time members. They are just getting too big and when you expand your customer base beyond your...

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5 comments
Pilote7102
#1270937

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part that the bumper and other parts attach to is bent.

But not the "frame" (rail) itself. An expert is going to look at it and if that extended part of the frame can be straightened, it might be recoverable. If not, I'll be parting the truck out and keeping certain improvements recently made to put into a replacement of approximately the same year and engine type.

Have talked with the Claims rep since then and things seem to be cordial again.

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Review
#979212 Review #979212 is a subjective opinion of poster.
Pros
  • Convenience of having all accounts with one bank
Cons
  • Customer service
Reason of review
Poor service and suspicious appraisal
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim
Resolved
1.0
Details
USAA lied to me and tried to confuse me so they wouldn't have to pay.
I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all...
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Review
#977414 Review #977414 is a subjective opinion of poster.
Cons
  • Practices
  • Lied to
  • Employees unwillingness to help
Reason of review
Problems with payment
Tags
  • auto insurance
Resolved
5.0
Details
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Review
#926767 Review #926767 is a subjective opinion of poster.
Cons
  • Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Tags
  • Dishonest Bankers
Resolved
Everything was great with USAA until the money ran out in 2010. I managed to scrape a payment for a credit card bill; it would have been awesome to have someone say they were repossessing my car. I begged someone at USAA to cue me as to what bills were coming due. ...
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1 comment
Anonymous
#1202355

This is your own fault. If you can't pay cash you can't afford it. You can't blame anyone but yourself.

Review
#784708 Review #784708 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
Resolved
1.3
Details

Update by user Dec 07, 2015

After a few complaints, I spoke with an advocate who was very polite and worked to release the check hold. However, it was still held 6 days and was from a huge company, and came indirectly from USAA after a paid claim. So, I still would avoid banking with the company...

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Review
#746046 Review #746046 is a subjective opinion of poster.
Reason of review
Poor customer service