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Resolved
1.4
Details
It’s July 5th and I hadn’t received any notification that my automatic bill payment which was scheduled for July 2nd had been sent. So I went to the billers Website saw it was late and paid it in full including a late fee. So I called USAA and asked what happened. To...
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Review
#1577562 Review #1577562 is a subjective opinion of poster.
Pros
  • Decent insurance
Cons
  • No loyalty or helpfulness for long time customers
  • Inept
  • Greedy not well informed
Tags
  • Cannot Resolve Simple Problem
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible
Resolved
Started about a year or so ago. USAA started prioritizing payments and debits to benefit them. So it would send me into the negative because they would hold onto bigger debits. Fees upon fees upon fees. Then I purchase something in July and it is debited from my...
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4 comments
Anonymous
#1600383

This is standard for all banks. Easy solution is to not spend it if you don't have it. It's simple and you don't have to worry about pending transactions and other nonsense yo...

Review
#1397594 Review #1397594 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6000
Preferred solution
enough people to realize what this bank has become that they no longer get military business
Resolved
3.6
Details
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Recently, I was involved in a rear-ender. Unfortunately, I was the car in back! It was dark and I'm pretty sure it was a staged "panic stop" fraud. That or the person decided to stop in the street and talk on their phone just past yield sign, in the dark, no brake...
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5 comments
Pilote7102
#1270937

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part t...

Review
#979212 Review #979212 is a subjective opinion of poster.
Pros
  • Convenience of having all accounts with one bank
Cons
  • Customer service
Reason of review
Poor service and suspicious appraisal
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim
Resolved
1.0
Details
My son had a car accident -not his fault- on Feb 1 2017. USAA is the insurance for the at-fault driver. Two months later, after refusing to pay the fair amount for our car, USAA has not made a single attempt to update me on the status of my payment. I sent them the car...
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Review
#1024312 Review #1024312 is a subjective opinion of poster.
Cons
  • Have the worst customer service of any insurance company
Reason of review
Poor customer service
Loss
$6200
Preferred solution
Full refund
Tags
  • Disgusting company
  • Usaa Customer Service
Resolved
1.0
Details
USAA lied to me and tried to confuse me so they wouldn't have to pay.
I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all...
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Review
#977414 Review #977414 is a subjective opinion of poster.
Cons
  • Delayed payment
  • Practices
  • Employees unwillingness to help
Reason of review
Problems with payment
Tags
  • auto insurance
Resolved
5.0
Details
Yes worst bank in the World. The word crook, thief comes to mine when describing them. I would not recommend them to my worse enemy let alone a friend. My million girlfriends deposited a number checks to my account all good. We tooks out some case over the atm for few...
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Review
#926767 Review #926767 is a subjective opinion of poster.
Cons
  • Them holding my money
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Full refund
Tags
  • Dishonest Bankers
Resolved
1.0
Details
USAA sucks!
It's been almost two months since I was rear ended by a USAA member. He said he had been having problems with his brakes. I guess so considering he totaled his car on my rear bumper while I was sitting in traffic at a light just minding my own business. USAA said they...
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3 comments
Anonymous
#1352989

this is almost same thing happened to me, rear ended and by another vet, we both got USAA. Anyway I am taking the person who hit me to small claims court, seeking 7,000 just ...

Review
#710086 Review #710086 is a subjective opinion of poster.
Cons
  • Customer service and lack of honesty
Reason of review
Poor customer service
Loss
$7500
Preferred solution
Full refund
Resolved
Everything was great with USAA until the money ran out in 2010. I managed to scrape a payment for a credit card bill; it would have been awesome to have someone say they were repossessing my car. I begged someone at USAA to cue me as to what bills were coming due. ...
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1 comment
Anonymous
#1202355

This is your own fault. If you can't pay cash you can't afford it. You can't blame anyone but yourself.

Review
#784708 Review #784708 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
Resolved
1.3
Details
Wow, do I regret not reading these reviews sooner. Everyone is correct, DO NOT open a checking account with chase, and if it's too late for that then never ever put a check in that bank. Once you do, it is gone for 10 days. I'm talking a business check from a huge...
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Review
#746046 Review #746046 is a subjective opinion of poster.
Reason of review
Poor customer service