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Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit

Update by user May 04, 2017

I give up! It isn't worth getting upset about any longer.

The claims people are a bunch of discourteous, unhelpful people and are immovable in their disdain for members. I'm moving on and, when it becomes possible, moving my insurance after 46 years of formerly...

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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible
Resolved
3.6
Details
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?
Maneuvered to take out USAA car loan?

Update by user May 04, 2017

I've given up dealing with them. It seems to be only the claims department as other people seem shocked that they are handling claims in such a cold-hearted manner with long-time members. They are just getting too big and when you expand your customer base beyond your...

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5 comments
Pilote7102
#1270937

Well, I was wrong! After my friends at the garage pulled all the damaged stuff out of the way, the metal plate part at the front corner of the passenger side frame, the part that the bumper and other parts attach to is bent.

But not the "frame" (rail) itself. An expert is going to look at it and if that extended part of the frame can be straightened, it might be recoverable. If not, I'll be parting the truck out and keeping certain improvements recently made to put into a replacement of approximately the same year and engine type.

Have talked with the Claims rep since then and things seem to be cordial again.

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Review
#979212 Review #979212 is a subjective opinion of poster.
Pros
  • Convenience of having all accounts with one bank
Cons
  • Customer service
Reason of review
Poor service and suspicious appraisal
Loss
$6000
Preferred solution
Let the company propose a solution
Tags
  • Usaa Auto Insurance Claim
Resolved
1.0
Details
USAA lied to me and tried to confuse me so they wouldn't have to pay.
I have been dealing with these people myself. I am not a USAA member but I am the victim of a USAA insured driver who rear ended me in Feb 2016. I was injured as a result and had some medical bills rack up in the amount of $5906.30. USAA accepted responsibility of all...
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Review
#977414 Review #977414 is a subjective opinion of poster.
Cons
  • Lied to
  • Employees unwillingness to help
  • Practices
Reason of review
Problems with payment
Tags
  • auto insurance
Resolved
1.0
Details
USAA sucks!

Update by user Apr 03, 2016

It took several months but finally settled with USAA. I got tired of all the calls from the hospital and Doctors trying to collect from me so I settled.

I got just enough to pay the Doctors and hospital bills and repaired my truck myself. I was able to get the frame str...

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3 comments
Anonymous
#1352989

this is almost same thing happened to me, rear ended and by another vet, we both got USAA. Anyway I am taking the person who hit me to small claims court, seeking 7,000 just like this guy, and I was rear ended by a van who hit my truck and bent my frame.

USAA tries to low ball you with figures that comes up several or 1000 dollars off the fair market value...

they use the words "cash value" like cash is cheap or something.

These people are horrid , those adjusters. and they are all pretenders and fakes.

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Review
#710086 Review #710086 is a subjective opinion of poster.
Cons
  • Customer service and lack of honesty
Reason of review
Poor customer service
Loss
$7500
Preferred solution
Full refund

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts