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1.5
Details
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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134 comments
AbaftSeaSnake
#1755455

USAA uses sorry contractors and I had to take them to the state insurance commissioners office to make them repay me for a lost that was started by a neighbors fire. Amazing that I was charged for something caused by the home next door fire.

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Review
#827911 Review #827911 is a subjective opinion of poster.
Service
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
1.0
Details
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member

Update by user Apr 22, 2018

Horrible service to members, treat you like a criminal after 1 claim for hit and run totaling $3400 and could care less if been member for 20 years, but will take your premiums. Not the same company it was when I joined in Army.

Original review posted by user Apr 22, 2018

Car hit in parking lot. Almost 2 months...
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3 comments
Anonymous
#1571479

What’s it like to be an idiot. How’s that DOI complaint going?

Those letters you showed us ARE the acknowledgement.

The status letter they sent you (twice) is why they have more than 45 days. I bet you did something extra dumb for your claim to take that long.

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Review
#1238545 Review #1238545 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

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Review
#1323245 Review #1323245 is a subjective opinion of poster.
Cons
  • Lack of constructive responsiveness
  • Obstruction of attempts to escalate and resolve
  • Theft of services
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies

USAA in Lynnwood, Washington - So bad I have to make YouTube videos

1.4
Details
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
https://youtu.be/1EKwmF_02IM And then this https://youtu.be/I_Y5EbY5pnw See Facebook USAA FRAUD and twitter Hashtag USAA FRAUD then usaa hires a crooked doc to falsify reports haha he got snitched out on Yelp haha see Thomas Renninger chiro what a ***
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Review
#1208451 Review #1208451 is a subjective opinion of poster.
1.0
Details
I always liked USAA the things they claim Military values and honorable employees. Well don’t believe the commercials. My wife and I decided to relocate our family from Minnesota to South Carolina the biggest reason was weather!! Obviously. Well I decided rather than...
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3 comments
Anonymous
#1751451

Try the online mortgage company from Quicken. Hiring a lawyer will get nowhere fast.

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Review
#1656878 Review #1656878 is a subjective opinion of poster.
Pros
  • Actual customer service people are great
Cons
  • Do not care about people
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
  • No Loyalty False Advertising
  • Dont Care Actions In Others
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA hit my car when attempting to get into my lane, BEHIND my car AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) from 45th St W to reach the MEDIAN and then get into Manatee Avenue W WESTBOUND. There were NO MORE LANES, of 2, to my left , to continue...
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1 comment
BrainyHumpbackWhale
#1671038

FE DE ERRATA Correction to " AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) " It should read " AFTER CROSSING EASTBOUND Manatee Avenue West (going NORTH...) " The whole situation happened in the WEST AREA of Bradenton, FL

Review
#1510509 Review #1510509 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$811
Preferred solution
Full refund

USAA - 24 years and not valued

1.0
Details
USAA - 24 years and not valued
USAA - 24 years and not valued
All My insurance after 24 years ....never missed any payments ever... credit card number stolen and account on auto pay. Dealing with disputes and so many issues to resolve... USAA never once personally called to ask for new card info. Cancelled me!! And now issued new/same policy 150% more... in less than 20 days. Not the same and looking for local personal alternatives who actually know me and care and take the time to call. Everyone busy with life ... they forgot who the customer is.
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Review
#1626306 Review #1626306 is a subjective opinion of poster.
Pros
  • What they used to be
  • Old usaa
Cons
  • No empathy
  • That the reason i left was because of pricing
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
Tags
  • Auto insurance policy cancellation
1.3
Details
USAA - Avoid doing business with this company at all costs!!!
I worked for the U. S. Army for 33 years before I retired at 56 with a FULL retirement (FERS system). I selected USAA to rollover my Thrift Savings Plan funds into a retirement income annuity. Since I did my full time before retirement I am not liable for the 10% IRS...
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Review
#1509622 Review #1509622 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit

Update by user May 04, 2017

I give up! It isn't worth getting upset about any longer.

The claims people are a bunch of discourteous, unhelpful people and are immovable in their disdain for members. I'm moving on and, when it becomes possible, moving my insurance after 46 years of formerly...

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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA - Guaranteed check

4.2
Details
USAA - Guaranteed check
So the guy at USAA just told me that the cashier's check I paid $5 for, so I wouldn't have to walk around with $11k dollars, WASN'T guaranteed funds. So I just wasted my $5 because my check is being held for 7 days. So why exactly does USAA say if you need to send GUARANTEED FUNDS you can do an official check which is the same as a CASHIER'S check or money order! Been with USAA for years but guess it's time to find a better banking institution that doesn't contradict themselves.
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Review
#1678196 Review #1678196 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5
Preferred solution
Don't say it's guaranteed funds on your website and then say it's not guaranteed funds when you want to hold the funds.
Tags
  • liars