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1.5
Details
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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117 comments
EthicalSiamese469
#1735507

HORRIBLE BANK.......ALL THE WAY AROUND! Run as far as you can from this place!

Review
#827911 Review #827911 is a subjective opinion of poster.
Service
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
1.0
Details
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
USAA - Claims for damage as a member
Car hit in parking lot. Almost 2 months later and no payment. Rude claims investigators and incompetent claims handlers. Treat you like a criminal while they continue to take my premiums and no coverage evidently. Violated AR state law on notice of claim acceptance or...
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3 comments
Anonymous
#1571479

What’s it like to be an idiot. How’s that DOI complaint going? Those letters you showed us ARE the acknowledgement. The status letter they sent you (twice) is why they have mo...

Review
#1238545 Review #1238545 is a subjective opinion of poster.
Reason of review
Problems with payment

USAA in Lynnwood, Washington - So bad I have to make YouTube videos

1.4
Details
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
USAA - So bad I have to make YouTube videos
https://youtu.be/1EKwmF_02IM And then this https://youtu.be/I_Y5EbY5pnw See Facebook USAA FRAUD and twitter Hashtag USAA FRAUD then usaa hires a crooked doc to falsify reports haha he got snitched out on Yelp haha see Thomas Renninger chiro what a ***
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Review
#1208451 Review #1208451 is a subjective opinion of poster.
1.0
Details
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

Review
#1323245 Review #1323245 is a subjective opinion of poster.
Cons
  • Theft of services
  • Dishonesty
  • Lack of constructive responsiveness
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA - My claim was closed/cancel with no payment or contact done.
USAA hit my car when attempting to get into my lane, BEHIND my car AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) from 45th St W to reach the MEDIAN and then get into Manatee Avenue W WESTBOUND. There were NO MORE LANES, of 2, to my left , to continue...
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1 comment
BrainyHumpbackWhale
#1671038

FE DE ERRATA Correction to " AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) " It should read " AFTER CROSSING EASTBOUND Manatee Avenue West (going NORTH...) " T...

Review
#1510509 Review #1510509 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$811
Preferred solution
Full refund
1.3
Details
USAA - Avoid doing business with this company at all costs!!!
I worked for the U. S. Army for 33 years before I retired at 56 with a FULL retirement (FERS system). I selected USAA to rollover my Thrift Savings Plan funds into a retirement income annuity. Since I did my full time before retirement I am not liable for the 10% IRS...
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Review
#1509622 Review #1509622 is a subjective opinion of poster.
Reason of review
Poor customer service
Resolved
2.7
Details
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
USAA - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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Review
#1040493 Review #1040493 is a subjective opinion of poster.
Pros
  • Old usaa
Cons
  • New usaa
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • The New Usaa Horrible
2.0
Details
USAA - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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9 comments
Anonymous
#1642079

I was with USAA for 32 years. They were great in they early years, but recently it was just one *** after another. I dropped them and recently they notified me I was going to ...

Review
#1002793 Review #1002793 is a subjective opinion of poster.
Cons
  • Unprofessional
  • Unwilling to apologize and make things right
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
1.0
Details
USAA - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
h.kitchener
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are ...

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Pros
  • Them before i had to actually use them
Cons
  • Anything about customer service
  • Customer service
  • No one calling me back
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA - 24 years and not valued

1.0
Details
USAA - 24 years and not valued
USAA - 24 years and not valued
All My insurance after 24 years ....never missed any payments ever... credit card number stolen and account on auto pay. Dealing with disputes and so many issues to resolve... USAA never once personally called to ask for new card info. Cancelled me!! And now issued new/same policy 150% more... in less than 20 days. Not the same and looking for local personal alternatives who actually know me and care and take the time to call. Everyone busy with life ... they forgot who the customer is.
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Review
#1626306 Review #1626306 is a subjective opinion of poster.
Pros
  • What they used to be
  • Old usaa
Cons
  • No empathy
  • That the reason i left was because of pricing
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
Tags
  • Auto insurance policy cancellation