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1.5
Details
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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140 comments
Anonymous
#1788437

I too am appalled at the level of fighting paying my medpay benefits has occurred from them. I will be leaving them as a customer after 30 years. They used to be wonderful and now providers too tell me they are the worst at paying claims.

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Review
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
2.3
Details
USAA review - I have a complaint
USAA review - I have a complaint
I had a claim with you guys and was put in a rental which was at FIRST suppose to be from the day the reservation was made which was 10/11/2019 and I was given the drop off date of 10/18/2019 and was also told on a recorded line by one of your customer service reps...
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1 comment
Anonymous
#1772189

I have been put on hold repeatedly and I am going to close my account.

Review
#1698823 Review #1698823 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Tags
  • Commuinication Bad

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Verified Reviewer
1.0
Details
This company is extraordinary at collecting premiums but are a Wolf in Sheep's clothing. In a world that is so negative I have personally only written one negative review. I have had more than one negative experience but try to focus on the positive side of things and...
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Review
#1719160 Review #1719160 is a subjective opinion of poster.
Service
Usaa Auto Theft Claim
Cons
  • Failure to process a claim after 8 weeks and counting
  • Being treated like a criminal
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Be fair
Tags
  • Unacceptable Business Practice
1.0
Details
I always liked USAA the things they claim Military values and honorable employees. Well don’t believe the commercials. My wife and I decided to relocate our family from Minnesota to South Carolina the biggest reason was weather!! Obviously. Well I decided rather than...
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3 comments
Anonymous
#1751451

Try the online mortgage company from Quicken. Hiring a lawyer will get nowhere fast.

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Review
#1656878 Review #1656878 is a subjective opinion of poster.
Service
Usaa Mortgage
Pros
  • Actual customer service people are great
Cons
  • Do not care about people
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
  • No Loyalty False Advertising
  • Dont Care Actions In Others
1.0
Details
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member
USAA review - Claims for damage as a member

Update by user Apr 22, 2018

Horrible service to members, treat you like a criminal after 1 claim for hit and run totaling $3400 and could care less if been member for 20 years, but will take your premiums. Not the same company it was when I joined in Army.

Original review posted by user Apr 22, 2018

Car hit in parking lot. Almost 2 months...
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3 comments
Anonymous
#1571479

What’s it like to be an idiot. How’s that DOI complaint going?

Those letters you showed us ARE the acknowledgement.

The status letter they sent you (twice) is why they have more than 45 days. I bet you did something extra dumb for your claim to take that long.

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Review
#1238545 Review #1238545 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment
1.2
Details
Nearly 10 years ago I mistakenly added my soon-to-be step-son on to my USAA auto insurance. He was added about 5 days prior to me actually marrying his mother. Just so happened he got in a car accident 2 days prior our marriage and he put in a claim to USAA. The...
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2 comments
Anonymous
#1783431

I agree

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Review
#1718234 Review #1718234 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Integrity and the customer service of lies and laziness
  • Accountability
  • I hope i never have to deal with them again
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Let the company propose a solution
Tags
  • usaa scam
  • Usaa Service Decline

USAA review: Go to Navy Federal

1.8
Details
I have been with USAA 26 years, their services have drastically decline and their customer service has too. I use to be a proud member of USAA, and do to recent events with them, I transferred 26 years of banking to Navy Federal which seems to be a bank/credit union that actually helps their customers. Sad, 26 years... USAA is horrible.. just wait they’ll get you too.
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1 comment
Anonymous
#1784434

I too found Navy Fed to be More Customer Service Friendly

Review
#1714130 Review #1714130 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I’m filing a lawsuit
1.0
Details
on 11/09/2019 I was in Florida and received a call from my daughter in California. My daughter was out of money and needed to buy groceries for herself and my three grandchildren.I used the USAA application on my phone to transfer money ($100) to her account from my...
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7 comments
Anonymous
#1777826

I spoke today with USAA "Executive Resolution Department " I am satisfied that they will take the appropriate actions to insure the individuals will get timely access to speak with a "Supervisor" when they request one.

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Review
#1704274 Review #1704274 is a subjective opinion of poster.
Service
Usaa Banking Service
Pros
  • What they used to be
Cons
  • Unsupervised staff running banking operations
Reason of review
Poor customer service
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Usaa Customer Service

USAA review: The commercials are garbage!!!

1.0
Details
Made a claim September 9th 2019. Usaa tried to total my car for a little fender bender, then proceeded to lose my keys, lose my car, screw up at every chance they had. Talked to the head of customer service and that *** couldnt give me one good reason why I should stay a customer. In short I feel totally let down by a company who profits off of veterans ( big shock ) and treats them like garbage!
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Review
#1724247 Review #1724247 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Cons
  • Constant disappointment
  • Lies
  • Poor customer service
Reason of review
Poor customer service
Loss
$10000
Preferred solution
Let the company propose a solution
Tags
  • military insurance
  • Poor Company Ethics
  • whathappenedtousaa

Contact USAA Customer Service

Website:
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Products and Services Reviews

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USAA Questions

USAA review: 24 years and not valued

1.0
Details
USAA review - 24 years and not valued
USAA review - 24 years and not valued
All My insurance after 24 years ....never missed any payments ever... credit card number stolen and account on auto pay. Dealing with disputes and so many issues to resolve... USAA never once personally called to ask for new card info. Cancelled me!! And now issued new/same policy 150% more... in less than 20 days. Not the same and looking for local personal alternatives who actually know me and care and take the time to call. Everyone busy with life ... they forgot who the customer is.
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Review
#1626306 Review #1626306 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Old usaa
  • What they used to be
Cons
  • That the reason i left was because of pricing
  • No empathy
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
Tags
  • Auto insurance policy cancellation