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USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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Company wrote 0 public responses to the review from Apr 11, 2016.
Anonymous
dave

same disappointment with the USAA help, no call backs loss of funds, opened a cd lost money. how does this happen? Who is in charge? and why?

Anonymous
Anonymous

If you aren't getting anything from the VA, get people in office who truly care about the "troops" or the "vets" beyond some football players kneeling. Over and over folks con...

1.5
Product
#827911
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How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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Company wrote 0 private or public responses to the review from Aug 07.
Anonymous
Alfred E. Newman

“Know your customer”. It’s the law you self righteous bag of hot air. If you carry banking or financial products any financial services company must secure the information.

Anonymous
Anonymous

Strange, I did not answer those questions, either. I have no adverse consequences as you describe.

1.0
I didn't like
  • Dishonesty
  • Theft of services
  • Fraud
#1323245
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Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Car hit in parking lot. Almost 2 months later and no payment. Rude claims investigators and incompetent claims handlers. Treat you like a criminal while they continue to take my premiums and no coverage evidently. Violated AR state law on notice of claim acceptance or...
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Company wrote 0 private or public responses to the review from Apr 22.
Anonymous
Zamboni

What’s it like to be an idiot. How’s that DOI complaint going? Those letters you showed us ARE the acknowledgement. The status letter they sent you (twice) is why they have mo...

Anonymous
WhyYouLie

Wait so you state no claim acknowledgement but I litereally see 2 letters they sent you the day you filed it in your phone photos.What are you smoking?

1.0
#1238545
Reply to reviews
Resolved
Started about a year or so ago. USAA started prioritizing payments and debits to benefit them. So it would send me into the negative because they would hold onto bigger debits. Fees upon fees upon fees. Then I purchase something in July and it is debited from my...
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Company wrote 0 private or public responses to the review from Nov 10.
Anonymous
Anonymous

This is standard for all banks. Easy solution is to not spend it if you don't have it. It's simple and you don't have to worry about pending transactions and other nonsense yo...

#1397594
Reply to reviews
VETERANS BEWARE!!!! I wouldn't give them a single star if that was an option. USAA Insurance-Despite the "WE CARE" About our Veterans-like me, present with their commercials we are all flooded with, when it comes time to file a claim in good faith, they will screw you,...
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Company wrote 0 private or public responses to the review from Sep 26.
1.0
I didn't like
  • Incompetent employees
  • Lack of compassion
  • Thier response and rude employess
#1366074
Reply to reviews
Show

Usaa - So bad I have to make YouTube videos

Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
Usaa - So bad I have to make YouTube videos
https://youtu.be/1EKwmF_02IM And then this https://youtu.be/I_Y5EbY5pnw See Facebook USAA FRAUD and twitter Hashtag USAA FRAUD then usaa hires a crooked doc to falsify reports haha he got snitched out on Yelp haha see Thomas Renninger chiro what a ***
Company wrote 0 private or public responses to the review from Mar 12.
1.4
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1208451
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Canceled home owners and auto. Told refunds would be sent within 2 to 3 business days. After several calls and several different stories, now told one month for home owners refund Yyyyyyyy, told they had no idea where auto refund was, told 6 months to get subscriber...
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Company wrote 0 private or public responses to the review from Nov 16.
1.0
#1401663
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USAA does this thing where if you make a purchase with your debit card, they’ll make it look like the money has been debited from your account, and you think the balance is right. Then several purchases and a few days later, if you’re not watching every single PENNY,...
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Company wrote 0 private or public responses to the review from Sep 12.
SP10
FirstRooster

They do this. And it is illegal. Wells Fargo and Chase were both sued for the same thing! Happened to me MANY times but it just started in the last few years...oddly around th...

Anonymous
Anonymous

Too much information. Simple solution: use a CREDIT card.

1.0
Product
#1353196
Reply to reviews
How is it possible that USAA could take 32 days to carry out a client’s order to sell stock?I’m still waiting for my explanation from USAA’s CEO. Too chicken to answer me? He’ll have no choice but to answer to the Federal Trade Commission and the SEC.. I was also told...
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Company wrote 0 private or public responses to the review from Oct 23.
Anonymous
Anonymous

I was considering USAA. After reading their reviews, I'll stay with State Farm...

Anonymous
s johnson

I stopped using Usaa brokerage service 10 years ago- executed orders were *** also have dropped all usaa services ,credit card. houseand car insurance found better service and...

1.0
#1387076
Reply to reviews
Everything started when me and my wife relocated from the state of Indiana to the state of Florida, we had to live out of different hotels. As we were staying a different hotels many things were wrong with certain rooms as far as flooding, blood on mattress, bugs,...
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Company wrote 0 private or public responses to the review from Oct 18.
Anonymous
Lucia King

Same thing happened to my son. Him with 4 children, rent, groceries, regular bills and child support. They are holding him responisible 14000 dollars. How can they do this and...

Anonymous
Anonymous

Not sure what you did to them, but they never hold my deposits. I love USAA

#1384802
Reply to reviews