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USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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Anonymous
James K. Van Riper

I agree that the service provided by USAA has declined over recent years. Also, the USAA web site is in need of some professional help, as it is difficult to navigate and man...

Anonymous
PASSWORD24

I have been a client of USAA for about 60 years. I am 85 now, have my auto,household, fine arts, investment portfolio, and IRA with USAA. I was in a severe accident recently, ...

1.5
Product
#827911
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Usaa - Dangerously Incompetent Company
I had been a loyal customer of USAA for 26 years and a most recent event in December changed all of that. While driving from California to Arizona, I hit a pothole and pulled my car off to the side of the road, about 25 miles west of Barstow, literally in the middle of...
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Anonymous
Soon to. E Ex USAA customer

OMG!!! Dead on! USAA is the most pathetic company ever!!! Wake up fellow Government Brothers and Sisters they will attempt to ***!! I think average IQ to work there is .3. Ge...

KD27
KD27

USAA has gotten 'too big' to care even a tiny bit about one measley customer. They talk a good game but there are no actions to back up their words. We need a class action law...

2.0
I didn't like
  • Unprofessional
  • Unwilling to apologize and make things right
#1002793
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Don’t die if you have any accounts (investment, banking, credit card, insurance) with USAA because if you do your beneficiaries may be put through a lot of time wasting and aggravation when dealing with a myriad of inept customer service agents to be able to manage...
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Rocky2017
Rocky2017

I agree completely, all though I think it is more a management directed problem than the fault of the customer service people because management sets the policy that they have...

1.8
#1114032
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I am unable to make payments or check my loan balances online because USAA is refusing to grant access through their technical support group. After completing Ch 7 filing and reaffirming two car loans (combined balances are less than $13k) USAA canceled the security...
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Anonymous
Gforce

Just like everyone else here, USAA refused to do business with me after my Chapter 7 discharge.I can certainly understand their position, if they were provide a reasonable amo...

Anonymous
Anonymous

I'm having the exact same issue. They say that i still owe them money from auto insurance i had with them years ago. Despite the balance being part of my bankruptcy, they stil...

Product
#200736
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Usaa - Unbelievable
Usaa - Unbelievable
Usaa - Unbelievable
Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front of my vehicle so he would not have to wait in line behind other stopped vehicles at a light....
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Anonymous
Anonymous

You will also have to go to court to have the ticket dismissed. That seems absurd that they ticketed you. Get going.

#1107811
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Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
Usaa - Agent rude as usual and refuses to address damage to truck done by appraisal unit
It was resolved, but not their new attitude toward "members" which is not what myself and others I've met who've recently filed claims are being treated like. Very cold and business-like. Not the former USAA at all. When I finally go my truck back additional damage had...
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2.7
I liked
  • Old usaa
I didn't like
  • New usaa
#1040493
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Usaa - Intentionally overcharging for Property Insurance
Before you read my complaint, take a look at USAA's Inspector's Report of my southwest Philly twin home that I am renovating myself. Look at his "valuations" of both the real property and the personal property and then slowly scroll through his pictures in his report....
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Anonymous
Anonymous

Simple: get a quote from another company.

1.3
I liked
  • Prompt response and payment on a claim on other property
I didn't like
  • Intentionally overcharging me by 200 percent on a 320k house
#1185807
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I was sideswiped on the highway by a man driving a uhaul truck, the man actually followed me off the highway and pulled over, very night gentleman. He gave me his insurance information and we parted. I called USAA (his insurance) & was told an adjuster would contact...
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Anonymous
Anonymous

Nonsense post. U-Haul does not have insurance with USAA.

1.0
I didn't like
  • Integrity and the customer service of lies and laziness
  • Integrity and the customer service
#1118935
Reply to reviews
I had a charge pending and I called the vendor who placed the charge and it was their vault for they cancelled and reversed the charge. USAA is still showing the charge as pending as of today, 5 days later. I called them immediately after the customer cancelled and let...
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Anonymous
Anonymous

If your account is small enough that a charge pending causes your overdrafts, no attorney will be interested unless you put down at least $10K. Suing a bank is a big project.

1.0
#1146620
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I have been a member of USAA for 57 years. 18 years as an adolescent and 39 years as an Army Officer. In all that time I have never missed a payment and total claims less than 10K over the same time frame. I called to stop their auto payment withdraw while I switched...
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Anonymous
Mike

I have great service with them for 20 plus years (however I do make my payments on time). Plus recently my daughter had a fire in her house. Can't believe how great USAA has ...

Anonymous
Anonymous

My father had a similar issue being a customer and military vet after 40 years with them. I recently had to file my first claim after 21 years with them and they have found EV...

2.2
I liked
  • When they honored military clients
I didn't like
  • Have become just another insurance vulture
#1031743
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