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2.3
Details
USAA review - I have a complaint
USAA review - I have a complaint
I had a claim with you guys and was put in a rental which was at FIRST suppose to be from the day the reservation was made which was 10/11/2019 and I was given the drop off date of 10/18/2019 and was also told on a recorded line by one of your customer service reps...
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1 comment
Anonymous
#1772189

I have been put on hold repeatedly and I am going to close my account.

Review
#1698823 Review #1698823 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Tags
  • Commuinication Bad

USAA review: Guaranteed check

4.2
Details
USAA review - Guaranteed check
So the guy at USAA just told me that the cashier's check I paid $5 for, so I wouldn't have to walk around with $11k dollars, WASN'T guaranteed funds. So I just wasted my $5 because my check is being held for 7 days. So why exactly does USAA say if you need to send GUARANTEED FUNDS you can do an official check which is the same as a CASHIER'S check or money order! Been with USAA for years but guess it's time to find a better banking institution that doesn't contradict themselves.
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Review
#1678196 Review #1678196 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5
Preferred solution
Don't say it's guaranteed funds on your website and then say it's not guaranteed funds when you want to hold the funds.
Tags
  • liars
1.0
Details
I always liked USAA the things they claim Military values and honorable employees. Well don’t believe the commercials. My wife and I decided to relocate our family from Minnesota to South Carolina the biggest reason was weather!! Obviously. Well I decided rather than...
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3 comments
Anonymous
#1751451

Try the online mortgage company from Quicken. Hiring a lawyer will get nowhere fast.

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Review
#1656878 Review #1656878 is a subjective opinion of poster.
Service
Usaa Mortgage
Pros
  • Actual customer service people are great
Cons
  • Do not care about people
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
  • No Loyalty False Advertising
  • Dont Care Actions In Others

USAA review: 24 years and not valued

1.0
Details
USAA review - 24 years and not valued
USAA review - 24 years and not valued
All My insurance after 24 years ....never missed any payments ever... credit card number stolen and account on auto pay. Dealing with disputes and so many issues to resolve... USAA never once personally called to ask for new card info. Cancelled me!! And now issued new/same policy 150% more... in less than 20 days. Not the same and looking for local personal alternatives who actually know me and care and take the time to call. Everyone busy with life ... they forgot who the customer is.
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Review
#1626306 Review #1626306 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Pros
  • Old usaa
  • What they used to be
Cons
  • That the reason i left was because of pricing
  • No empathy
Reason of review
Pricing issue
Loss
$2500
Preferred solution
Price reduction
Tags
  • Auto insurance policy cancellation
USAA review - My claim was closed/cancel with no payment or contact done.
USAA review - My claim was closed/cancel with no payment or contact done.
USAA review - My claim was closed/cancel with no payment or contact done.
USAA review - My claim was closed/cancel with no payment or contact done.
USAA hit my car when attempting to get into my lane, BEHIND my car AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) from 45th St W to reach the MEDIAN and then get into Manatee Avenue W WESTBOUND. There were NO MORE LANES, of 2, to my left , to continue...
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1 comment
L X
#1671038

FE DE ERRATA Correction to " AFTER CROSSING EASTBOUND Manatee Avenue East (going NORTH...) " It should read " AFTER CROSSING EASTBOUND Manatee Avenue West (going NORTH...) " The whole situation happened in the WEST AREA of Bradenton, FL

Review
#1510509 Review #1510509 is a subjective opinion of poster.
Service
Usaa Auto Insurance
Reason of review
Problems with payment
Loss
$811
Preferred solution
Full refund
1.3
Details
USAA review - Avoid doing business with this company at all costs!!!
I worked for the U. S. Army for 33 years before I retired at 56 with a FULL retirement (FERS system). I selected USAA to rollover my Thrift Savings Plan funds into a retirement income annuity. Since I did my full time before retirement I am not liable for the 10% IRS...
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Review
#1509622 Review #1509622 is a subjective opinion of poster.
Reason of review
Poor customer service
USAA review - Definitely did not have my back
My wallet was stolen and I reported my USAA Amex as such. Received an account notification that my card info was automatically updated so I may use Samsung Pay while the physical replacement is shipping. Went to the grocer to buy food, the next morning, and the card...
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2 comments
Anonymous
#1561968

Having you wallet missing is a real drag, and the phone rep was correct. Have a feeling the "notification" was a scam and not the fault of the bank.

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Review
#1357045 Review #1357045 is a subjective opinion of poster.
Product
Usaa Credit Card
Reason of review
Poor customer service
1.0
Details
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
How CEO Stuart Parker and his staff defrauded and stole from me. And why a rotting USAA, once the epitome of integrity and customer service, is likely to betray your trust, too.
Ostensibly a member-owned association, USAA provides insurance and financial services to current and former US military, as well as their families. I have been a USAA member for more than four decades. Reinforcing the bevy of negative comments at...
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6 comments
Anonymous
#1695279

USAA has asked me these same intrusive questions 3 times now. They are about to lose another customer.

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Review
#1323245 Review #1323245 is a subjective opinion of poster.
Product
Usaa Account
Cons
  • Theft of services
  • Fraud
  • Obstruction of attempts to escalate and resolve
Reason of review
Poor customer service
Loss
$4675
Preferred solution
Stop coercing response to the intrusive survey
Tags
  • Lies
1.0
Details
USAA review - They do not care about your families safety
I decided to swith to USAA since I am prior service since I heard alot of good things about the company and they seemed like they cared about their customers. Everything seemed well. That is until i actually had to use my insurance. I was in a motor accident at 55...
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1 comment
Machele
#1524979

"They reassured me not to worry I am in good hands." You misunderstood. That phrase was Allstate, not USAA. Best to find better insurance for your needs, as I am sure you are aware.

Review
#1311270 Review #1311270 is a subjective opinion of poster.
Service
Usaa Auto Claim
Pros
  • Them before i had to actually use them
Cons
  • No one calling me back
  • Anything about customer service
  • Customer service
Reason of review
Order processing issue
Tags
  • Does Not Care About Safety

Contact USAA Customer Service

Website:
Mailing Address:
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

USAA Products and Services Reviews

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Latest Question

USAA Questions
USAA should not be allowed to sell car insurance in the State of Florida
July 15, 2018..Follow Up I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light...
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1 comment
Anonymous
#1571482

So you had your vehicle repaired before they approved any repairs and now you’re mad they aren’t going to do what you want? In your mind whatever you want should be covered?

Because you never asked what would happen and ASSumed that if you whined and moaned enough they’d pay anything you wanted. Sorry pal.

Next time file with your own company. The other party’s insurance only owes you a check when their investigation is complete, not when you feel like it.

Review
#1304025 Review #1304025 is a subjective opinion of poster.
Service
Usaa Auto Claim
Reason of review
Problems with payment