USAA

DDon'tdeal deal D D Hello, So the nightmare continues! My car was totaled out and they did get a rental car from enterprise in kannapolis the people in kannapolis are truly awesome. However the Ford escape I was driving broke down pretty much as soon as I got to Lumberton where I am movinUSAA ag because my uncle's home where I have lived for many years sold. He passed away in 2021. I was backing our of modern home furniture when all the gas poured out of my vehicle, u called enterprise emergency roadside assistance they had me call the fire department to clear the car for towing so I then called enterprise back it took almost 5 hours for a tow truck it's now midnight and I'm stranded at a location I'm unfamiliar with and no ride home a stranger finally gave me a ride home. I've been without a vehicle since Wednesday! Enterprise finally sent a Uber around 6pm to take me to the Fayetteville airport drop me off and I was told a replacement vehicle was waiting for me! WRONG!! they had no vehicle and no communication about replacing my car. So now it's almost 9:30pm and I finally got a ride home. I still have no car I'm stranded again. We have spent over $200 dollars on delivery food I have a 10 year old grandson I can not get to a grocery store I'm not able to get walmart to deliver because of the new address and I'm getting absolutely nowhere but BROKE! I need help I can't handle anymore this has been the worst experience of my life! I just want to give up and cry at this point. I'm beyond pissed! Kimberly Show quoted text Hello I'm reaching out to you trying to get some help. This nightmare is never going to end ! Everything thing is so screwed up! I'm told one thing and then 5 minutes later something else. Enterprise left me without a vehicle after their vehicle broke down! My daughter, grandson and myself were left sitting in a parking lot until midnight, no Uber would nor except the ride because of the area we in! So around midnight a stranger who had seen us sitting there four last five hours gave us ride to our new home! Then I was told urgently would handle the vehicle replacement so they drove me and my daughter to the Fayetteville airport where TIA! at the Enterprise counter would nor look up from her phone, take my name or look at the computer ! I have never encountered any this rude in my life! So once again now 40 miles from our home we were stranded for an additional four hours until finally they furnished a ride home. The next day once again around 6pm urgently insisted I go back to the airport again only this time I was alone! Once again TIA refused to stop watching YouTube videos and acknowledge me standing there when she finally did she did not look up just said I'm not giving you a vehicle this was escalated eight times with no result. Urgently got really nasty with me around 11:30 and said I had to provide my own ride back they were no longer responsible for further assistance and told me to try and stay safe a couple walked past during this conversation and got me an useful home as it was not safe to be the only one at the airport. Still stranded I received a call from the manager at Enterprise and they are paying for my rental until the 20th of September however they need a fifty dollar deposit and I have depleted all my funds trying to keep my family fed as we had only been in Lumberton fourty minutes before the car broke down we are completely stranded we can't get to the grocery store we are sleeping on the floor my mother is 74 years old and suffering from Dementia and she is sleeping on the floor! So copart released my car to go to the body shop only only they are not giving me the settlement money they are paying auto money which I go to court on in a class action lawsuit on October 2nd they owe myself and countless others money for illegal title loans in north carolina. So one group is telling me they are bypassing the title as I'm retaining my vehicle and then the claim department is telling me I have to fix my vehicle on my own and they are paying auto money! I'm not permitted to speak to this company my daughter was in a financial bind and that was the only reason to deal with them. I was unaware of everything going on here as I had to rush to las vegas where my fiancee was diagnosed with stage four cancer he recently passed away I was unable to get back to him or collect his ashes. I need help please ! Thank you, Kimberly Welker Hide quoted text On Fri, Sep 8, 2023, 9:21 PM K Welker wrote: Hello, So the nightmare continues! My car was totaled out and they did get a rental car from enterprise in kannapolis the people in kannapolis are truly awesome. However the Ford escape I was driving broke down pretty much as soon as I got to Lumberton where I am moving because my uncle's home where I have lived for many years sold. He passed away in 2021. I was backing our of modern home furniture when all the gas poured out of my vehicle, u called enterprise emergency roadside assistance they had me call the fire department to clear the car for towing so I then called enterprise back it took almost 5 hours for a tow truck it's now midnight and I'm stranded at a location I'm unfamiliar with and no ride home a stranger finally gave me a ride home. I've been without a vehicle since Wednesday! Enterprise finally sent a Uber around 6pm to take me to the Fayetteville airport drop me off and I was told a replacement vehicle was waiting for me! WRONG!! they had no vehicle and no communication about replacing my car. So now it's almost 9:30pm and I finally got a ride home. I still have no car I'm stranded again. We have spent over $200 dollars on delivery food I have a 10 year old grandson I can not get to a grocery store I'm not able to get walmart to deliver because of the new address and I'm getting absolutely nowhere but BROKE! I need help I can't handle anymore this has been the worst experience of my life! I just want to give up and cry at this point. I'm beyond pissed! Kimberly On Sun, Aug 27, 2023, 11:19 AM K Welker wrote: Good morning, I received three phone calls one telling me my case was escalated, another was demand for payment, and one supposedly to get my claim going. No claim has been stated I've been completely stranded I pay for rental car but still nothing I'm so disgusted with everything I have no idea what I'm supposed to do. This entire experience with USAA has been horrible! Kimberly Welker On Sun, Aug 27, 2023, 11:18 AM Mail Delivery Subsystem wrote: Error Icon Address not found Your message wasn't delivered to noreply@***.com because the address couldn't be found, or is unable to receive mail. LEARN MORE The response was: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser y17-2****a05651c107100b002b98f8388e9sor198****ljm.1 - gsmtp ----- Forwarded message ----- From: K Welker To: PissedConsumer Cc: Bcc: Date: Sun, 27 Aug 2023 11:17:54 -0400 Subject: Re: Did USAA respond to your message? ----- Message truncated -----

{{Redacted}} fire was fully insured by USAA when squatters got in my property and burned it down. USAA denied my claim stating they should have never given me the policy in the first place, but they did, and they received all of my premiums. USAA dropped The ball by not doing their own due diligence by not denying me, but because they did, and I have a current policy paid USAA should honor their own contract and pay out. This is totally embarrassing and the excuse is even more embarrassing that you dropped the ball you knew you hit it and you saved it for the time for me to put in a claim.

We couldnt believe USAA would use a third-party out of state appraiser, but they do that now. He used one vehicle three times at three different dealerships under the same company as his comp challenging our comps that we sent in. I was injured in the accident. Yeah I had to fight with their appraiser for two weeks! our week old Acura RDX Technology SUV only a week old! Our totaled vehicle was worth $22,000 all day long and we borrowed 20k to purchase it. But, third party appraiser said he uses wholesale prices. Who can go to a dealership and buy an Acura for wholesale price? You couldnt touch one similar to ours for under $22,000 yet we had to except this lowball closer to 18k. By the way, the guy who hit me who was ticketed twice was driving a company car well insured and USAA will recover every dime they pay out on this . I was phone not at fault. So why do they lowball their own customers? Why did they make a person who suffered an auto injury have to fight with them for a fair settlement when they were not at fault? Why was our claims representative changed multiple times so we never had one person to follow the claim? Why were my repeated requests for an acceleration to management or supervisor ignored. Why did Garcia the manager never call me? Why did we suffer additional hardship of having to make additional payments on our our original Acura PLUS the financing of our replacement vehicle? Because the process USAA uses is not a process that helps. Theyre not at fault customer. Because nobody in claims process mo really cared. Youll be told that anyone who answers the phone will be able to help you because they can see your claim. That means talking to multiple different people some extremely rude and uncaring. When you get someone who is helpful, you know you wont get them a second time. This was the most frustrating experience I have ever had with any company in my entire life. I still feel additionally, injured by their process, along with the injury, so suffered from the auto accident. USAAusing a third-party out of state appraiser places you at the mercy of someone who has no interest in you. Once they send you an offer you have one week to give up the rental car and find another vehicle to buy. That first offer was just a little over $16,000, the second a little over $17,000. Blood sweat and tears to get a little over $18,000. Dont assume USAA has your interest at heart, they dont. Are they trying to make up the millions they were fined by govt for some money laundering issue? When people told me about this, I was shocked and searched on Google to find The government fined them big time not just once but twice. Not their auto insurance department, but still under USAA. Figure US is AA having to make up millions of dollars in fines. Well, theyre gonna get it back somewhere. From their own customer base? military people? 33 years without a major auto claim. The last person I talked to in claims bullpen said USAA didnt use to use third-party, and would actually see your car in person for appraisal, but now they use third-party. Especially if you live in Florida, you dont want USAA just because of military connection. You wont get a call from management you wont get an apology for the difficulty of the process and you wont get a fair value for your loss. Thats what I have come away with.

I lost my ATM debit card last August. I immediately called USAA, where I had my checking account, to report it lost and to request a replacement card. The agent I spoke with said she couldn't help me because I wasn't able to provide some code or other, plus some telephone password -- neither of which I was even aware of having. I explained this to the agent, but unfazed she just abruptly hung up. Undeterred, I kept calling USAA several times a day over several weeks. No one hung up on me but then neither was anyone able to help me, once again because I could not provide some magic code and telephone password. I asked repeatedly to speak to a supervisor (several times I eve asked for the company president, whose name no one, incredibly, seemed to know),but I was never able to reach a more senior person who could help resolve this Kafkaesque situation. Finally, on my last and final call, the agent said, finally, that I could resolve the issue if I sent in a copy of my photo ID and a letter of explanation. I did this in early September or so (a full=page color photocopy of my driver's license), and after waiting 2 weeks for a reply, and didn't get one, I called again (several times) and tried to find out what black hole my letter and photo ID fell into. It was a total waste of time. No one, or so they claimed, could or would help me. Meanwhile, with my retirement check going into my account on direct deposit, I was running out of money. In early December, after borrowing money from family to pay my rent, buy groceries and pay for internet plus other monthly bills, a neighbor found my lost ATM debit card. I didn't wait for a minute. I literally raced over to the nearest ATM machine, withdrew all but a few dollars from my checking account, then ran over to Prime South, my local bank. I explained to the people at Prime South what had happened to me with USAA and they were incredulous. They promised I'd never again face such a customer service nightmare. If you live in Georgia I highly recommend Prime South Bank to you. If you are a USAA customer, I feel sorry for you because you're dealing with a company that basically doesn't give two *** about its customers, as my experience amply demonstrates.

We have been members of USAA for over 30 years and for the last 10 - 15 years USAA has Dropped very close to the bottom in the banking and insurance business. Customer Service for the most part has major issues from trying to be lawyers, lying to it's members and even disconnecting the phone call. Lately if a member has an issue and wants to speak to a manager the customer service rep will refuse you telling your that you can't talk to them. The insurance dept. has tried to raise our rates twice in the same year claiming that it's a state thing. The Fraud dept. will cut off your use of credit and debit cards without notice and for "No Reason", when filing a dispute they will denied your dispute with the excuse that you did not provide them with the additional information they "So Called " requested. In most case they "Never" looked for the info in their files and now of course you are not allowed to speak to anyone in that dept. Also, it has taken over three weeks for me to get an issue resolved due to the fact that the rep will call you after hours and when you answer the phone call they go silent and then will disconnect the phone. Only to send you and email stating that "We tried to reach you by phone". There is No use in calling the extension that was provided in the email because your call will go to voice mail saying "I am away from my desk". It's time that USAA Member demand a Change in Leadership because the last two CEO's have "Destroyed" what was one of the Best options for Military members and their families. USAA has been suit for mishandling members funds, charging fees, not paying the full amount on claims and even "Discrimination". At present they have a 140 million dollar lawsuit to pay and it appears that they will get that money from members. USAA HAS A LOCK ON MILITARY MEMBERS AND THEY ARE TREATING US LIKE WE ARE DIRTY THEY HAVE FORGOTTEN OF WHY THEY WERE STARTED, AND I DON'T THINK THEY CARE.

I still had to make my car insurance payments, even though my car was in the shop for three months, after someone slammed into me (and they knew it was in the shop). Even though I have over 40 years driving experience, my monthly insurance payments are as much as my car payments. Also, when I inquired about lowering my payments, I was told that my deductible would go up to $1,000, and it did, but my monthly payments stayed the same. And now I was told I had to pay the deductible for hitting an engine that was laying in the middle of the freeway because of an accident that I came upon, that had just happened, even though I filed a police report.

USAA is always problematic. They sell any loans to the most iffy companies they can find. I'm always getting mysterious charges from companies and USAA will just keep giving them the money every time they ask even when you tell them to stop. Their app is a joke that always leads to a phone call because apps functions are just facade. I someones raiding your account your most likely going have to take it because you can't stop it since the dispute options are fake, the call in numbers are not 24 hours or on weekends and disputing by customer support is a nightmare. Ive had them for 21 years. I'm leaving them because they have fallen so far.

USAA's Fraud dept. does NOT support their members, two of my last three disputes have been overturned because USAA failed to communicate with me, yet they claimed they did. One issue was that USAA requested more info regarding if I returned a product. I responded to them that the company REFUSE to provide me with a return address. USAA claimed I never replied, USAA never looked in my files . The second was a moving company that overcharged me by $1000.00 plus they used my credit charge to make a purchase from doordash. Again USAA claim they requested more info well I never saw the request. I just don't have $1000.00 to give away but USAA feels that I do. Hence why they refuse to allow a manager to talk to me, the rep I spoke with was more concerned of me saying her name right than understanding my issue. In fact she was quite RUDE delaying my request to resolve the issue. The rep assigned to handle my concern has YET to speak with me he called late after hour and when I answered his call he did not respond he just disconnected the call. Next he sent an email stating that he tried to contact me by phone he left his extension in the email and when I called it within minutes of getting his email my call went to voice mail because he was away from his desk. I left a message and he refused to return my call.

Today at 12:35 I used a USAA cash machine to with draw $200 from my account, which ends with 3575, and agreed to pay a $3.00 service charge. My account seems to have been charged $4.00, as the balance went from $6851.84 to $6647.84, reflecting a service charge of $4.00. Please explain this error, and put the $1.00 back into my account.

I found out the account# that PNC Bank had changed at VA. I changed Direct Deposit to USAA begining 1Oct2023 I need to speak to a soecialist. The VA confirmed PNC had changed their account number with VA to my old BBVA account number. PNC ACCOUNT #494748**** CONFIRMED BY VA AGENT Routing # 07192**** BBVA ACCOUNT # 713309**** Routing # 25607**** PNC . BANK DID THIS TO PREVENT ME FROM CHANGING DIRECT DEPOSIT WHEN I TOLD VA AGENT THE BBVA ACCOUNT # AGENT CHANGED DIRECT DEPOSIT FROM PNC TO USAA EFFECTIVE 1Oct2023 I could not stop Treasury from sending 1Sept direct deposit of $ 8 7 0. 8 6 to PNC BANK THINKING THAT SINCE VA AGENT DID CONFIRM WHAT SHE THOUGHT WAS MY OLD ACCOUNT WAS ACTUALLY MY PNC ACCOUNT. IS THIS ENOUGH TO ACCOMPLISH GETTING MY $ 1 5 6 0 + FROM PNC Tried to log on this morning and notified my account was locked can you have it un-blocked. Will not try to lig on from Honduras again.