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USAA told me one thing and did another and raised my car insurance after I was assured I was paying a low rate. Then cost me overdraft fee on an account that I specifically said don’t draft account. Then tell me don’t worry we will pay you back only to have a person to...
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1.0
#1359020
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Usaa - Definitely did not have my back
My wallet was stolen and I reported my USAA Amex as such. Received an account notification that my card info was automatically updated so I may use Samsung Pay while the physical replacement is shipping. Went to the grocer to buy food, the next morning, and the card...
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Anonymous
Anonymous

Having you wallet missing is a real drag, and the phone rep was correct. Have a feeling the "notification" was a scam and not the fault of the bank.

#1357045
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USAA, are fraudulent group that uses military families to pretend that they are a part of the government. The commercials with the military families is a false and inaccurate campaign that lure young servicemen and women into opening up an account with this gang of...
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Anonymous
Anonymous

Lots of hype here but little actual information. If you son has a case, have him contact the Comptroller of the Currency.

1.0
#1356831
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USAA does this thing where if you make a purchase with your debit card, they’ll make it look like the money has been debited from your account, and you think the balance is right. Then several purchases and a few days later, if you’re not watching every single PENNY,...
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Anonymous
Anonymous

Too much information. Simple solution: use a CREDIT card.

Anonymous
Anonymous

That complaint is far too long to read in its entirety. KISS principle : (keep it short stupid) and cut back on the caffeine.

1.0
#1353196
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Don’t Trust USAA they lie

They closed my account over .57 cents after years with them. I was about to make large deposit and noticed account was closed without any notice. They are scam
#1351095
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As a veteran who was injured on active duty and disable for over 15 years now my injuries became so severe and I lost our small family business resulting in bankruptcy at no fault of my own. While I was being treated my wife was in an auto accident which totaled our...
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Anonymous
Anonymous

Hello! It is a bank and they make loans based on repayment. Nothing to do with your veteran status.

1.0
I liked
  • When closed my account
#1350778
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May 2017 - purchased new car and therefore, added and confirmed insurance at dealership before driving away. USAA representative had great difficulty performing the task. Upon receiving my statement I discovered that the new car had never been added to the policy. I...
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Anonymous
JT

Sorry for your difficulties with yur carrier! However, there is generally coverage for 30 days by most companies when purchasing a new vehicle. If you didn't receive a insuran...

#1344076
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From March thru July 2018; I communicated with USAA Customer Service Associates on my auto policy, when able, regarding an auto incident, and as a 40 Plus year member; I was astonished of the lack of support, knowledge, but primarily the failure to follow up to what I...
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Anonymous
Anonymous

Strange, this has not been my experience. Not sure what is going on.

2.9
I liked
  • Products
I didn't like
  • Customer service practices
#1343762
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I received bills on my statement I filed the complaint about that with my debit card never received paperwork form USAA but yet they go for the people with big companies who knows if they're responsible for sponsorship from these companies but I never respond when I...
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#1342621
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Subject: USAA Cannot determine my annual payments Today, I was informed that USAA cannot provide any member at any time the amount of payments in a given year. As a former CEO, I cannot imagine that any company, no less USAA, does not maintain customer account...
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1.4
I didn't like
  • Customer service is the worst
#1341125
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