Most helpful review
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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193 comments
#2126800

We agree! My husband and I are both active duty and feel that USAA no longer has our back.

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ID
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution

Still awaiting an answer from USAA

A representative requested additional info that I did not have access quickly. Called back with pertinent information representative stated that the additional information was not needed .USAA will respond in 3 days. Still waiting

User's recommendation: Good luck.

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ID
#3594539 Review #3594539 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Don't know me PIN number

Trying to file a homeowners claim, it repeatedly asks for me for my PIN number, every time I say I dont know

User's recommendation: Way to go directly to a human.

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ID
#3569370 Review #3569370 is a subjective opinion of poster.
Location
Denison, Texas
Preferred solution
Be able to talk to a person

Insurance on car

They ask you you ussa Number 12 yes ago plus they give you the run around its not worth it and people military saying they get better rates from other companies that just ashame I rather pay more less hassel
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ID
#3565848 Review #3565848 is a subjective opinion of poster.
Location
Tomball, Texas

Home insurance

I was really disappointed that my dad's service didn't count for anything with USAA in regards to me joining USAA I thought that's what USAA was all about was the service men and their families guess I was wrong
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ID
#3564636 Review #3564636 is a subjective opinion of poster.
Location
Hardinsburg, Kentucky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Notice email non-payment on our auto and rental insurance account

Update by user May 08, 2022

Need to wait til tomorrow to call and speak to customer service. I'm not very computer literate

Original review posted by user May 08, 2022
Our policy payments are set up as automatic withdrawal from Jose Valdez's bank account ending in 2790 monthly. I will call by phone tomorrow to try to solve the problem. He recently put my name on his checking account also. I'm Linda Valdez, his wife. That may be the reason for the non-payment this month
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ID
#3555794 Review #3555794 is a subjective opinion of poster.
New Reviewer

Res r an car

Car OI nave need to go back to dealer an my car is still being repair an the car I have was hit while park a dealers loner not a retail from you my insurance company Thanks
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ID
#3546032 Review #3546032 is a subjective opinion of poster.
Location
Adelaide, South Australia
Loss
$250
Preferred solution
A rent a car till my car get fix

Phone system

I am tired of waiting 3 hours to get a representative just to get a replacement debit card. You can't do it online. It has been 3 months and no way to reach them. I am so ready to change to Pentagon Federal Credit Union.

User's recommendation: Change banks.

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ID
#3538249 Review #3538249 is a subjective opinion of poster.
Location
Queens, New York

Praise

Monique Hernandez was extremely helpful and helped me set up my auto insurance in a timely manner. Very thankful
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1 comment
#2182945

Said the lamb just as she is led to slaughter. What slays me is the mistake of confusing the "extreme helpfulness" of the USAA employee who takes your money with the "criminal evasions" of the clerk one desk over who "denies your claim".

ID
#3521411 Review #3521411 is a subjective opinion of poster.
Location
Landscheid, Rheinland-Pfalz

Not registered sent item without registration

Not registered received shirt in mail What is going on? Do not use my credit cards-did you get it from LLBean? My lawyer wants to know r Respond Immediately

User's recommendation: Watch authentic business practices.

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ID
#3486753 Review #3486753 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Written document of clearance of confidential personal, business And credit card information

They don't care

They don't read complaints...they have billons in the bank to cover their Arses.Their IT dept needs an overhaul. If it ain't broke don't fix it. It for THEM not the customer. Board believes all the crap from IT dept t keep their jobs going.

User's recommendation: Go elsewhere....

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ID
#3485419 Review #3485419 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
New Reviewer

My debitcard is locked

I've been trying to get ahold of someone for 2 days!!! My account is locked and nobody will call me!! This is so frustrating and inconvenient to say the least.
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ID
#3470985 Review #3470985 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Burocratic nightmare

Even a simple phone call takes 30 minutes Between frustrating sign in and numerous questions, they dont seem at all interested in the reason for your call or helping you. We are 50 year members and couldnt even find a place to file this complaint with them.

User's recommendation: Don’t join.

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ID
#3465914 Review #3465914 is a subjective opinion of poster.
Location
Port Townsend, Washington
Cons
  • Customer service is unreachable when you are in trouble
Preferred solution
Apology

I am locked out of my USAA account

I am locked out of my USAA account and the USAA system message informed me that there is a 3-hour phone wait time. There is no way to access any of my credit, insurance, saving, or checking accounts. There are no available online chat channels that are available unless you can log on to your account. USAA is going down hill for the last four years. Time for me to find a new primary bank

User's recommendation: Consider USAA very carefully.

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ID
#3465886 Review #3465886 is a subjective opinion of poster.
Location
Sherman, Texas

Worst customer service ever

Most recently we received a robocall about suspected fraud. As with every time my elderly father calls in he gets a representative claiming to be protecting him by asking ridiculous questions he can't answer. Refused to connect call with their fraud department or supervisor. USAA not only has the rudest and most unhelpful customer service, their rewards are inferior to their competitors as well.

User's recommendation: Use Discover, Capital One or Chase.

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ID
#3452897 Review #3452897 is a subjective opinion of poster.
Location
Reisterstown, Maryland

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Verified Reviewer
New Reviewer
My husband has been a member with USAA for almost 28 years. From a brand new Lt to his retirement as a Lt Col. We have everything with them. Well after today that might change, and thats unfortunate...We made an international purchase, or tried to (from a place I've...
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ID
#3448800 Review #3448800 is a subjective opinion of poster.
Product
Usaa Checking Account
Cons
  • Very difficult to talk to a person in customer support
  • Cant get ahold of anyone who put restrictions on accounts
  • Legal dept innaccessable
Preferred solution
Full access back to our account and our money prior that they are holding before all the bills we already have scheduled go through and we have to pay multiple fess for this.

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