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Verified Reviewer
1.3
Details
Update by user Sep 05

New information has come to light. In my video I speak of how it said vehicle loss after further investigation we have found out the following: 1.

When we initially made our claim we where given a claim number to reference for everything with the claim.

2. Mrs....

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14 comments
Annika
#1939287

First, I'm sorry to hear about the ordeal that you have gone through; and are still going through. No one should have to deal with something like that, especially when you have paid your insurance premiums!

Thank you very much for taking the time to post this! I began to check into USAA after having a auto insurance bill rise from $186 per month to a one time bill for November 1rst of $410. This is because of buying another vehicle in September! Now this is the reason for the high bill: They made the coverage retroactive back to June of this year.

I explained that you can't charge for coverage of a new car when the new car was bought three months later. Hey that's enough for me to begin the search for a new company. What I've observed is that these companies such as USAA that say they "serve the military and those who have served" are actually companies who leech off of those who have served. This makes it even more disgusting.

Needless to say I will be cancelling my homeowners and auto insurance with these clowns. Not just because of your story but because of personally what I got a prelude to if I ever have to file a claim. My experience was a bad omen; your experience was the writing on the wall in other words.

Thanks again for posting. Although you can never be compensated for the loss of your pets, I at least hope you get compensated double for your material loss.

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Featured
ID
#2025048 Review #2025048 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Pros
  • Use to care about people
Cons
  • Refuses to pay legitimate claims
Preferred solution
Fix our home
Most helpful review
1.4
Details
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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162 comments
Anonymous
#1925229

i am currently dealing with USSA insurance with a auto claim, ive been informed by my body shop they are the worst by to deal with! first offer was the usual low ball offer, and now all i get is" its not our policy to do bla bla bla " well its not my policy to get totally screwed by your company! going to the Ohio Insurance Bureau, wish me luck I need it!!

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ID
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dreadful customer service

1.0
Details
I called credit card division to dispute a charge for an item that was never delivered. Agent was inept. When I asked for a manager, she hung up on me. Second agent was downright surly. Utter combination of disrespect and incompetence.

User's recommendation: Stay far away.

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ID
#2236776 Review #2236776 is a subjective opinion of poster.
Product
Usaa Credit Card
Cons
  • Terrible customer service
  • Anything about customer service
  • Customer service
Loss
$115
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
USAA - Unethical and dishonest practices
USAA - Unethical and dishonest practices
USAA - Unethical and dishonest practices
I was hit head on at no fault by an out of state USAA insurer crossing our ongoing traffic flow on October 7th 2018. This resulted in not only totaling my brand new Mercedes, but significant head damage smashing my head and breaking my windshield. I have spent more...
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ID
#2233675 Review #2233675 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Dishonest and deceiptful
Loss
$100
Preferred solution
pay the liability claim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No longer the company it used to be

1.4
Details
I have phoned USAA about the same problem over ten times and get transferred from one representative to a different representative having to repeat the problem over and over. Each call requires giving all my ID requirements waiting for next available representative and then being disconnected. So I have sent email explaining my problem-received an email to call Rudoulfo Gonzales= I have called him 3 times and left messages but no one calls back. I have been a member for over 40 years

User's recommendation: Get a local bank and insurance company.

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ID
#2231626 Review #2231626 is a subjective opinion of poster.
Product
Usaa Checking Account
Pros
  • Used to be a great responsive company
  • At present i feel that there are no pros
Cons
  • Agents can not resolve problems too compartmentalized
  • Customer service is the worst
Preferred solution
resolve the problem

Unfair dealings

1.0
Details
USAA uses a company to tell you what your vehicle is worth whan it is totaled and it is NOT NADA or KELLY Blue book. The company USAA uses goes on the internet looking for vehicles that are cheap log what they find then tell you yours is not worth what you say. I called the comparison vehicles they used ask them if USAA or the company they use EVER came an inspected the vehicles. THE answer was ALWAYS NO!! Also these vehicles were sold so I couldn't inspect them. I sent USAA comparison vehicles but the REFUSED TO USE THEM!! They will also keep charging you for your totaled vehicle, you better watch your account drafts... USAA uses the flag to make money... DO NOT BE FOOLED....

User's recommendation: RUN AWAY.

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ID
#2227037 Review #2227037 is a subjective opinion of poster.
Preferred solution
Pay what the vehicle is really worth.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
My basement flooded on August 18, 2020 and I lost so many things. My daughter had made her a room in the basement. Messed up clothing, formal dinning set that couldn't be put up in the house due to space. I called and filed a claim. USAA never sent a claims adjuster to...
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ID
#2226376 Review #2226376 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Everything is fine and taken. Thank You for the concern.
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ID
#2221161 Review #2221161 is a subjective opinion of poster.
Update by user Oct 09

Has not and will not until they rent us a trailer park it behind my house until its demolition is completed and floors and walls and wood floors are replaced. It's tiles and 20 yr tile

Original review posted by user Oct 09
Creatures,mice rats ants large brown fat sort of lizards. *** from mice and rats and...
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1 comment
Wonderwomanmomma
#1939339

Check with your local insurance administration and look up the laws in your state. I am so sorry to hear you are going through all of this.

Document everything and get everything in writing they say. Usaa can change allcat paperwork as they are a third party affiliate. You can look up usaa third party affiliate manual and see for yourself. Also there was a whistleblower that just came out about allcat and Usaa.

We have been fighting for 3 years come March 2021. Usaa needs to train their adjusters on how to properly take claims instead of spending so much on dishonest commercials. Also request a certified copy of your policy, claims log, xactanalysis notes, payment log, all generated reports, and all adjuster notes and estimates. When we got ours we found where the payments didn’t even add up and companies that never had anything to do with our claim had been paid.

The truth always comes out hang in there. Many prayers for you and your family no family should ever have to go through this when they have a legitimate claim.

ID
#2218458 Review #2218458 is a subjective opinion of poster.
Service
Usaa Property Insurance
Pros
  • Dislike usaa
  • Website navigation
  • Detailed explanations of coverage and benefits
Cons
  • Not professional
  • Lack of compassion
  • Dishonesty
Loss
$20000
Preferred solution
Get a trailer rented while house is being demolished due to moisture contine in walls all east and south walls should be done quickly and you're not being honest about the ALEx 3. We need a trailer rented until the contractor gets moisture and replacrs
1.0
Details
My elderly mother, a USAA member, was involved in a traffic collision. As an elderly person she doesn't have access to the internet or a smart phone. I called USAA to assist her in reporting the collision. USAA encouraged on-line reporting; however, we opted to report...
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ID
#2218328 Review #2218328 is a subjective opinion of poster.
Service
Usaa Claim
Pros
  • Usaa used to make me feel like they cared
Cons
  • Poor customer service
Preferred solution
Feedback is important to identify opportunities for improvement. This call taker is a poor USAA representative
Following a fraud attack on 8/29, all my accounts and checking were closed down. New accounts created during Sept. I was concerned that my separate billings for USAA insurance (Medicare Supplement, Auto, Homeowners) would not be paid from my checking account. I spoke...
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ID
#2207806 Review #2207806 is a subjective opinion of poster.
Service
Usaa Customer Care
Pros
  • Respectful customer service
Cons
  • Now it sucks
  • Practices
Preferred solution
Full refund

USAA Products and Services Reviews

Product or Service Reviews
Credit Card  1.3 42
Auto Claim  1.2 111
Checking Account  1.8 60
Property Insurance  1.7 5
Claim  1.3 79

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Latest Question

I need to send documents for new membership. What email address shouild I use?

USAA Questions

Cancelled auto insurance

1.1
Details
I left the country for 30 days. This should be normal considering they deal with military. While away my bank account was compromised. My bank took all appropriate action to mitigate damages. On August 14th USAA tried to get an automatic payment (like they had successfully done for 20 years) My bank came back and said account was closed. By September 11th USAA had cancelled my insurance. Now I have a gap and have to pay higher premiums. Unacceptable.

User's recommendation: Find a company that cares about its customers. You may pay a bit more but I guarentee you won’t be paying as much as I am right now because of USAA.

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1 comment
Anonymous
#1936357

Your fault.

ID
#2196161 Review #2196161 is a subjective opinion of poster.
Location
Southfield, Michigan

Why the USAA is advertising with the NFL

3.2
Details
The disrespect shown by the NFL towards our military and country clearly is not the values shown by me a 50 plus year member ...WHY are the marketing folks in USAA turning a blind eye to this.....in addition I have tried to voice my concern to no avail ...

User's recommendation: Don’t do it until this NFL issue is resolved.

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1 comment
Anonymous
#1934878

Trump is the worst for disrespecting the military. Fortunately, he looks like a loser.

ID
#2195724 Review #2195724 is a subjective opinion of poster.
Location
Pleasanton, California

Rate Increase

2.3
Details
Do USAA just did a 25% across the board rate increase on car insurance. Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to people who don't work...USAA = Democrats. I did get a quote from GEICO for the exact same policy and it was $500 cheaper over the years time. Goodbye USAA!!!!

User's recommendation: Use GEICO...way cheaper for the same car insurance. Use Armed Forces, way cheaper for better home owners insurance!!!

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ID
#2189979 Review #2189979 is a subjective opinion of poster.
Location
Bremerton, Washington
I recently closed a cd with your bank that I had for a prepaid credit card. Its been over a month and I have not received the money from that cd. I have other accounts with your bank and instead of the money being transferred into one of those accounts a hard check was...
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1 comment
Anonymous
#1932776

It seems to me that since USAA decided to "grow" that their customer service has gone from excellent to almost horrible. They must have not figured out hot to "hot" transfer a call because now every time that they transfer a call you have to get authenticate again. Poor customer service!

ID
#2186709 Review #2186709 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Car was stolen

Car was stolen from knollwood last nite While I was in the hospital
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ID
#2184573 Review #2184573 is a subjective opinion of poster.
Service
Usaa Auto Claim
Loss
$625
Preferred solution
Pay car off

Car was stolen

Car was parked in my moms parkin lot and when I got out the hospital this mornin it was gone I filed a police report
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ID
#2184552 Review #2184552 is a subjective opinion of poster.
Loss
$460
Preferred solution
Let the company propose a solution