
USAA Reviews
USAA Reviews
Canceled policy with out sending a bill.
USAA Sucks because of CEO Stuart Parker
- Everything after ceo change
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Verified Reviewer New ReviewerNonsense claim handling
- Competitive rates
- Extremely poor service
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Verified Reviewer New ReviewerWhen one of your drivers hit me
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Verified Reviewer New ReviewerFailure to pay medical bills,Home care and income reimbursement
In chronic pain and Struggling to put food on the table my relationship with my wife is Struggling
Had to hire a lawyer, which i shouldn't have had to, they are still not trying to resolve the problem
- Unprofessional staff
- No common courtesy to veteran and their family
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Verified Reviewer New ReviewerHorrible customer service
- Car insurance
- Horrible customer service
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Verified Reviewer New Reviewer
They admitted there was a fraudulent charge on our credit card in a European city - where we were charged twice at 2 different rates for 1 Iris Hotel room. After "Mat" at CEO Services admitted this and said he would look into it further, he called back a day later to say they would do nothing more.
So someone above him told him to do no more. In other words, we were responsible for both the legitimate and the fraudulent charge. We've now completely pulled our savings out of their bank, and are looking for new insurers.
We've been with them for over 40 years, so we aren't making this decision lightly. So sorry to see such a great company turn so bad.