USAA

Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed.

They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. Always there to help, and now they've turned into a greedy, technology-happy, corner-cutting piece of *** company.

This is especially awful due to the fact that their primary goal is supposed to be serving those who have served the country. Active duty, veterans, etc.

I'm a disabled combat veteran getting hardly anything from the VA and now I'm getting mistreated by USAA.

Auto Insurance debacle and Ive been blocked from uploading documents and making changes to my account/policy when logged on? I cannot get anyone to respond?

I had made some changes to my policy to suit my budget and shortly after Im notified USAA changed it raising my rate by $35 a month? I called in and spoke to Andrew who couldnt explain why underwriting did this and then saw a message in my documents pertaining to the state I lived in but Im not a risk and then that message went missing? I went over my policy with Andrew to get in back down not to where I wanted it, then asked for him to mail my policy in which he stated he could not to ask someone else? I wrote to corporate, and have been basically ignored.

I spoke to a Taylor who also was of no help and condescending and she changed my policy again without consent. It was changed three times in one day 5-22-24 and again on 7-6-24 and again on 7-13-24. This is ludicrous as a member for 31 years this has never happened. I received a note from a Christine who said she is reviewing and will contact but thats what Taylor did and got me nowhere.

Corporate has dropped the ball. I need my account to be made right and accessible.

I was recently involved in a car accident. I'm a USAA member, that was hit by another USAA Member.

A car swerved into my vehicle on the highway as my brother and I was driving home. We tapped bumpers twice (the initial hit was to my passenger front tire fender, and front center bumper) as the driver was trying to correct itself as if it was going to stop on the highway before the driver realized where we were to then drive to pull to the side of the highway. Clear night and there wasn't any rain or adverse driving conditions to warrant an accident. When we pulled over, the woman who hit me was slurring words and tried to brush off the incident as nothing.

I smelled alcohol on her breathe. As I walked around the car I noticed to driver passenger front tire damage, then the scrapes to my front bumper from the second tap. She had scratches to her center bumper and damage to rear driver tire fender area. She didn't want to call the police, but I had already dialed 911.

It took Dekalb County PD a whole week to produce a police report hilding up my medical teeatments from my attorneys. I filed claims for the accident with my insurance and the other driver a fellow USAA member. Lisa J from USAA called me. I told her I couldn't start pain treatments from my attornies until I got the police report.

My injuries were really strong headaches and tensed/tight upper sholders. Waiting on a police report I'm taking muscle relaxers and pain meds daily to get through the pain. Lisa J said USAA would give me $3500 to help me out. That was really thoughtful of USAA.

She never mentioned it was a settlement for bodily injuries. I wouldn't have taken it. I had two friends who we in accidents who weren't hurt at all USAA helped them out with almost $7000. Both of them are white.

I only want my car repaired, USAA didn't fully repair my entire front bumper only the damages to the front passenger side. Why was I offerer a low amount? Because I was Black? Lisa J said it was fair.

It doesn't feel fair. I hope I never have another accident. I feel Lisa J took advantage of my not knowing of process. Her manager Will isn't any better.

The dry remarks further fueled my frustrations. His lack of empathy or sympathy made me feel some kind of way about it all... This is my opinion of how USAA treated me.

I'm still a member per my family. I just wanted to share my experience.

After 32 years with USAA, I'm sorry to say, this is not the company it used to be.

I was duped by Expedia into paying $635 for a week at a Motel 6. They displayed the $305 a week price when I booked, even though they were actually Motel 6.

Nothing on the site said it was Expedia. When I arrived at the hotel, I saw on my account I was charged $635.

I never received an itinerary number, without which, the Expedia phone system hangs up on you so that you can't cancel the reservation or even talk to anyone.

USAA denied my dispute because I didn't cancel the reservation, which I wasn't able to cancel or even talk to anyone without the number.

USAA said, for the most part, 'Sorry about your luck.'

Would anyone, with any sense, pay $635 for a week at a Motel 6? This was fraud and deceitful yet my bank would not back me up.

I had a flat tire with a spare ready for repair. I waited for two different companies to provide roadside assistance, but 6.5 hours later, I still hadn't received any help.

I ended up paying a stranger $100 through USAA for help and ensuring I got home safely at 2:30 am. USAA will not refund me that money because it wasn't a company. My other option was to continue sitting alone as a woman at 2:30 am and wait even longer.

Despite paying monthly premiums to the insurance company, they provided no help for those 6.5 hours, and they can't even reimburse me the $100 – chump change to them. All I received was an, 'I'm sorry, that's horrible and scary you were alone, but we can't do anything for you.