Latest review first
USAA has gone down hill FAST. I have had USAA for over 15 years and today was straw that broke the camels back. Time to pull all bank accounts, auto and home policies and other insurances. I had a deer hit my trailer I was pulling and destroy the gate. I called USAA...Read more
Usaa - Service is not like it used to be
I have been a USAA member for over 40 years and it used to have the best customer service ever. The last few years, it has certainly gone down hill. Not so friendly staff for sure.
My husband has been a client of USAA for 20 years. Initially our experience was fairly positive. We had several Insurance lines through them including our Auto Insurance, homeowners insurance, and bank accounts. After purchasing our most recent home, we seemed to hit...Read more
After 34 years as a member of USAA, I am ready to close all of my auto insurance policies, credit card accounts, checking accounts, investment accounts, retirement accounts, and loan with USAA - Federal Savings Bank (FSB). The customer service provided by USAA...Read more
Disgusted with USAA first they screwed us over on an accident. Had us get a quote to fix car, we get work done and they tell us after it went to underwriting we weren’t getting our original amount paid for after work was already done! New policy is when you call they...Read more
called to pay my bill. Gal on phone inputted wrong date, my card got declined. called my bank, they said no issue, but date was inputted incorrectly. Called back usaa, got a automated program and entered everything, the system could not understand YES and kicked me off...Read more
I didn't like
- Anything or anybody joshua was good
Usaa - HORRIBLE CUSTOMER SERVICE
I was talking to a gentleman name Andy Broome which was very unprofessional. Asked some questions because I wasn't sure who else to talk to about my claim but since he was handling this claim he sounded like he wasn't trying to be bothered. Don't bother asking this man from USAA any questions or even have him as your representative in any claim.
I have been a customer of USAA for over 30 years. In the last five I have continued to pull business from them. It started when my dad died and he have a IRA account with them. As the executor of my father's estate I contacted them and they would not talk to me. They...Read more
I didn't like
- Credit card or banking service
I've been a customer of USAA for 16 years. After my vehicle was totaled by an uninsured motorist, I'm required to put $100 down for a rental, mind you they don't have ONE that the $30/ day will cover so I am responsible for daily taxes, they gave my half what my car...Read more
Usaa - Totaled Toad value
The tow bar bracket and lighting harness on a 4 wheels down towed vehicle totaled in an accident has a value of $0 per USAA. My recommendation is that if you tow a vehicle 4 wheels down - check your insurance to see that your towing package is covered with some value. My replacement vehicle cost $1000+ to have the tow package installed. And if your insurance company is USAA, beware.
- Speed of processing insurance claim
I didn't like
- Lack of discretion in handling unusual claim
- Totally unfair claims people
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