USAA Reviews

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1.0
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Update by user Dec 27, 2020

USAA can look us up if they choose too contact us using USAA #169-**-**Captain Timothy Bell

Update by user Dec 18, 2020

USAA has not tried to contact us.

Original review posted by user Nov 18, 2020
Had a pipe break due to a power outage which flooded our home. All of this was covered by our USAA insurance, but USAA is trying to ignore us...
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Helpful 9 Not helpful 0
6 comments
#2044727

Typical attitude, arrogance of USAA. Silence, ignore any type of complaint.

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ID
#2289976 Review #2289976 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Being lied to or mislead by their customer service
  • Failure to listen to my issue
  • Steal from you and ignore your legal claims
Loss
$25000
Preferred solution
Full refund
Most helpful review

1.4
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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192 comments
#2057784

Sorry to hear brother as a past USAA member, as adisabled older veteran. It’s all the banks agenda!

See the big banks CEO’s etc, resignations during ups and downs like 2008-9 crash and during Trumps presidency, others in the past. Most recently in the past year! And just follow the money. Every Business like Wally World!, Amazon, etc.

They resign(runaway) b4 with there wealth and guaranteed bonuses, when things like the economy change, lije before it crashes, corrects, stock market, “covid”, pandemics, war and so on excuses... all BS and history repeats itself! God bless brother and thank you for your service if it’s appropriate now?...Lita if documents, documentaries, books on this subject. Peace and blessings for you and all affected by this agenda.

Just don’t use them and buy from them?

Hard to do but be prepared like in the military?! Rob

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ID
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
New Reviewer

They have completely dropped any semblance of customer service

2.0
USAA used to be among the best in customer service. Then, maybe 20 years ago they must have fired most of the customer service employees and bought some of those telephone tag machines leaving you without any ability to talk even if you are able to wait up to two hours for a human voice. Recently I waited about 3 hours.

User's recommendation: Find an insurance company that will actually talk to you.

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ID
#2874066 Review #2874066 is a subjective opinion of poster.
Pros
  • Way co was run 20 yrs ago
  • Feeling like a member
Cons
  • Lack of constructive responsiveness
Preferred solution
Let the company propose a solution

I was told that my debit card had been compromised so I ordered a new card and when use it a CVS my account was locked now I have no way to pay bills or buy or buy food what

According to bank my debit card was compromised when I got new card in mail when I tried to activate it all my access is locked

User's recommendation: Up till now it has been good but I will probably change bank when I get home.

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ID
#2873786 Review #2873786 is a subjective opinion of poster.
Location
Kingsville, Texas

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Verified Reviewer New Reviewer

Insurance denial

4.4
Underwriters declared me a felon. The prosecutors and judges sent letters stating I am not a felon and all misdemeanor cases are closed or satisfied by the courts. Underwriters cant give me a legitimate reason for denial. Sounds like discrimination when I know personally felon vets are insured by USAA and underwriters.

User's recommendation: Get information in writing from USAA.

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ID
#2870918 Review #2870918 is a subjective opinion of poster.
Loss
$10000
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

User name and password

I had stroke and asphia. I did a User name and password. One thing, 1. My girl friend in high school, 2. My best friend in high school, 3. My Mother maiden name. 912-253-**** (Cell) 912-209-**** (Home) handgerald9@***.com
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ID
#2870096 Review #2870096 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Hail damage with leaks on tile roof.

2.1
We have an expensive tile roof which is covered under our home owners insurance. Due to the high cost to replace, USAA is declining our claim even after independent engineering report says there is hail damage. We have been with USAA for 22 years. The company's motto should be changed to we are not there for you. PS every roof in our neighborhood has been replaced.

User's recommendation: Go somewhere else.

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ID
#2862093 Review #2862093 is a subjective opinion of poster.
Location
Round Rock, Texas
New Reviewer

Difficulty in signing in to my account

I went of line and tried to log-in to my account several days ago and was locked out of my account, because I made an error in input of my temporary pass word. I called USAA, but you system is only geared to respond to questions, none of which resolved my problem. In previous similar instances, I was given the option to enter a temporary PW given my USAA, to sign in and establish a new PW, and the problem was resolved, but you have now made getting a new PW very difficult by only having one solution, GO TO THE internet INTERTNET. I need help h not acceptable
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ID
#2845240 Review #2845240 is a subjective opinion of poster.
Location
Katy, Texas
Preferred solution
help in get back into my account
New Reviewer

Credit Card Transactions

1.4
I seem to always have issues using my USAA credit card online. I am trying to buy baggage services for a flight on a known repuable site and the card get denied by the website. The charge is pending in USAA. Usually that means they will call me when they get around to it to authorize the charge and then I will have to go back and re-purchase the service. This happens quite often and they want me to call them but I live in Italy and it is expensive to constantly call them to make phone calls for purchases. Also the wait times are insane at an international rate. Seriously considering giving up on USAA, it is not what it once was. a purchase.

User's recommendation: as people who recommend USAA when was the last time they used a service.

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ID
#2839246 Review #2839246 is a subjective opinion of poster.

Roadside assistanceRoads

1.0
Was trying to help a young lady who I'd a USAA customer who was locked out of her car. Wait time on hold was over 30 minutes. She opted to break her window with a hammer
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ID
#2832816 Review #2832816 is a subjective opinion of poster.
Location
Sacramento, California

Horrible insurance customer service

1.0
My condo flooded, I am not able to live in my home and my husband is deployed, yet USAA does not have my back. My adjuster hasn't spoken with me the in more than a week, yet I have very thoroughly detailed everything they need to make decisions about my claim. I have been hung up on my their customer service agents because they didn't know how to or want to help me. I am extremely stressed out and this makes my situation even worse.

User's recommendation: Lower your expectations and extend your timelines.

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ID
#2827860 Review #2827860 is a subjective opinion of poster.
Preferred solution
A dedicated and organized insurance adjuster who is on top of my claim so that I can move on with my life and reduce the already extreme stress I am experiencing.

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Verified Reviewer New Reviewer

Unauthorized person was given access to my bank account

Unauthorized person was given access to my bank... No problem because I am leaving the company after 22 years...

User's recommendation: No please do not bank with this company.

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ID
#2816825 Review #2816825 is a subjective opinion of poster.
Pros
  • No comments
Cons
  • No comments
Preferred solution
The freedom to never bank with them again
New Reviewer

Need to contact my sister.immediately Sabina JeannSwank

Need to contact my step sistet. That.i have.not seen in about 20 years .Itts urgent i get ahold of her.I got a very important phone call about some legal mayters yhat i.need to get.a hold of her before its to late
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ID
#2806624 Review #2806624 is a subjective opinion of poster.
Preferred solution
In contact with my step sistet that.eorks there .Vrry orgent information i need to give.her.Her name is Sabina Jean.Swanl maifen.name rios

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Verified Reviewer New Reviewer

Not Authorized nor given permission to charge my account... again

I received a email today stating that you would be taking money from my account for a bill that was paid in June. I am writing this email to inform you that you don't have permission to take any money from my account since you already took it for one and then this is 2 months later that your trying it again. My lawyer and bank have already been contacted so if my acct is tampered with come tomorrow you will be hearing from my lawyer. Thank you!

User's recommendation: Not Recommended.

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ID
#2799168 Review #2799168 is a subjective opinion of poster.

Bad customer service

2.8
They would not let me end my Membership. I had closed all accounts, they said they had to retain my their records.

User's recommendation: stay away!

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ID
#2784692 Review #2784692 is a subjective opinion of poster.
Location
Maumelle, Arkansas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Terrible service

1.7
None of the representatives are consistent when they r trying to verify who u r. 52 minutes, 1st person blindly transferred me. 2nd person had me on hold for 15 minutes, I hung up. 30 minutes , I have no idea whos account the rep was reading to me, got disconnected. No return phone call. I have spent 2 hours on the phone for my issue and have gotten NO WHERE. USSA is only goid if u have NO issues
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Comment
Helpful 2 Not helpful 0
1 comment
#2047558

Welcome to the new normal for USAA. Gone are the days when you can get someone on the phone quickly and have a problem solved in an efficient manner.

Reply
0 0
ID
#2770499 Review #2770499 is a subjective opinion of poster.
Location
Antioch, Illinois
Loss
$50
Preferred solution
Fix my electronic payment issue

No one answered my email.

1.0
Not good with computers, I asked for someone to call me about getting both home and auto insurance, but no one called. It made me wary about using a company that doesn't answer me. I am the widow of a 100% service-connected Navy man, He died in 1979. Because of the way he died, I carry an active military-dependent's ID. I feel I am qualified for USAA insurance, but no one answered me.

User's recommendation: Unsure. But one must be computer savy.

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Comment
Helpful 1 Not helpful 0
ID
#2763410 Review #2763410 is a subjective opinion of poster.
Location
Sarasota, Florida

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