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Update by user Dec 27, 2020

USAA can look us up if they choose too contact us using USAA #169-**-**Captain Timothy Bell

Update by user Dec 18, 2020

USAA has not tried to contact us.

Original review posted by user Nov 18, 2020
Had a pipe break due to a power outage which flooded our home. All of this was covered by our USAA insurance, but USAA is trying to ignore us...
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7 comments
#2098266

Wow!

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Featured
ID
#2289976 Review #2289976 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Failure to listen to my issue
  • Being lied to or mislead by their customer service
  • Steal from you and ignore your legal claims
Loss
$25000
Preferred solution
Full refund
Most helpful review
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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192 comments
#2057784

Sorry to hear brother as a past USAA member, as adisabled older veteran. It’s all the banks agenda!

See the big banks CEO’s etc, resignations during ups and downs like 2008-9 crash and during Trumps presidency, others in the past. Most recently in the past year! And just follow the money. Every Business like Wally World!, Amazon, etc.

They resign(runaway) b4 with there wealth and guaranteed bonuses, when things like the economy change, lije before it crashes, corrects, stock market, “covid”, pandemics, war and so on excuses... all BS and history repeats itself! God bless brother and thank you for your service if it’s appropriate now?...Lita if documents, documentaries, books on this subject. Peace and blessings for you and all affected by this agenda.

Just don’t use them and buy from them?

Hard to do but be prepared like in the military?! Rob

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ID
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
New Reviewer

Bad customer service

I had an accident happen 3 years ago now and the USAA Driver was at fault and was texting and driving and was probably drunk speeding off the highway and totaled my truck. She and USAA did nothing and I lost my transportation due to the carelessness of both the driver and insurance company.

User's recommendation: 0/0.

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ID
#3117671 Review #3117671 is a subjective opinion of poster.
Location
Lebec, California
Cons
  • Threaten people
  • Did not resove issue
Loss
$20000
Preferred solution
Apology and price for the cost of my truck returned to me.
New Reviewer

Infomation on a deposit

Why doesn't usaa provide details on a deposit in my checking account. Where did the deposit originate. Can you track it?
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ID
#3110959 Review #3110959 is a subjective opinion of poster.

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New Reviewer

Lost $5, 000,000

USAA - Lost $5, 000,000
"Social worker" contacted USAA bank in San Antonio TX, told them my husband and I were divorced and he was to be my husband's conservator. They did not ask for document proof, a copy of dissolution. We were not divorced. Never divorced. I held POA on accounts. This supported a kidnapping and drugged death of my husband. Lost 11 years of Retired Army pay, and our home, and all investments. I nearly starved to death. I was 100% disabled. They refused to listen to me, or consider documents I sent. Our insurance was cancelled, credit cards cancelled.

User's recommendation: Do no business with USAA BANK.

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ID
#3110859 Review #3110859 is a subjective opinion of poster.
Loss
$500000
Preferred solution
Full refund

Killing small business

USAA is killing small business. Only paying 66 % of the invoice at the least expensive collision repair shop in town. They are not out to help veterans but cut costs at any turn therefore hurting local shops.
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ID
#3110314 Review #3110314 is a subjective opinion of poster.
Location
Twin Falls, Idaho
Loss
$550
Preferred solution
None
New Reviewer

Fraudulent check

My name is Stephen Sharpe, my granddaughter name is Jayava R. Dasher. Your services stated that she can into your office an cash a fraudulent check. But she don't stay in San Antonio TX. Why did your service cash this fraudulent check. Because this check has void on it several times, an you cannot read the check. Where is the back of this check. Because someone had to sign this check. Plus someone had to sign the deposit slip. All need to get is zelle name then I will send this to the FBI are the Federal trade commission. Thank you.
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ID
#3098418 Review #3098418 is a subjective opinion of poster.

Accidents

I was told last week (Thursday or Friday) that I would be sent paperwork to sign so that I could buy back my truck that was involved in a accident and get paid out for the remaining balance. I am in a rental car that has to be returned tomorrow (Monday the 22nd) I have not seen this paperwork yet nor gotten any payments for my vehicle yet. Do return the rental and not go to work because I have not been paid for my totaled vehicle, or do I keep the rental until this is squared away? What should I do?
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ID
#3086725 Review #3086725 is a subjective opinion of poster.
Location
El Paso, Texas
Preferred solution
A answer back

Worst Customer Service!

Someone got into to my bank account and they froze my savings, checking, credit card. It is now 7 days and I can't get my money, every time I call I am on wait for over an hour, and then the person that answers is not the fraud department. They are holding my money hostage and treating me like the perpetrator, not the victim! If I ever get my money I am going to another bank!!!
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ID
#3077854 Review #3077854 is a subjective opinion of poster.
Location
Okatie, South Carolina

Rent a car

I got hit from the back by ur driver and I am 20 years old and to rent a car is 300 bucks so I would like u guys to help me can u call me because I am in the military
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ID
#3072201 Review #3072201 is a subjective opinion of poster.
Location
Atlanta, Georgia

Recover accoundb

So I have recovered my ID and reset my password; however, I still can't login in, and I can't use my card. The code won't send to my number or email, and customer service won't provide me an alternative way to confirm my identity. This is becoming a huge issue for my living and if not resolved in a timely manner I will find another bank to partner with.
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ID
#3057109 Review #3057109 is a subjective opinion of poster.
Location
Santa Clara, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Issues with my claim

I did reported a claim on August 22 had a police report with pictures of the holes in my truck so I called usaa to get thus repair done took it to the shoop and then usaa told me that was 2 defirent incidents so I keep calling to speak with a manager I even send pictures but nobody wanna call me back or repair my truck I been almost 3 mo months now

User's recommendation: Don't waste ur time getting usaa.

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ID
#3057102 Review #3057102 is a subjective opinion of poster.
Location
Orlando, Florida
Pros
  • What they used to be
Cons
  • Pretends not to hear you
  • Abysmally dismal customer service
Preferred solution
Get the repair done
The USAA FSB is one of worst banks in this country presently. it has closed people account and banned them for life to ever do business with them again. Because of this action, i cant got to any other bank to open an account to do business. Why does Texas-based USAA...
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1 comment
#2093225

Try a credit union.

ID
#3036368 Review #3036368 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer
My wife and I have been with USAA for more than 30 years. USAA used to be the ultimate customer advocate. We did not have question about them for decades. In the last three years, customer service has declined incredibly, it is hard to speak with the proper customer...
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1 comment
#2093228

Not true.

ID
#3034354 Review #3034354 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Loss
$130
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No one has told me anything yet.

To find out if i am able to become a member. My dad was in the Army, and he passed away, and I was wondering if I still could join
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ID
#3034035 Review #3034035 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Information about becoming a member.
New Reviewer
If I could give you a 0 stars, I would. I am a 90% disabled vet who can't access my account because I am alone and my phone broke. It is crazy that I can't verify my info through chat or with my pin or email to get access online. This is the worst service I have ever...
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ID
#3020598 Review #3020598 is a subjective opinion of poster.
Location
Citrus Heights, California
Preferred solution
Let the company propose a solution

Car broken

Serpentine belt broken, but USAA came quickly, thanks USAA was a fast service the tow truck driver was very professional
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ID
#3000969 Review #3000969 is a subjective opinion of poster.
Location
Richmond, Virginia

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