Unclaimed
USAA Reviews
6.6M
CLAIMED LOSSES
1.9K
TOTAL REVIEWS
380K
PAGE VIEWS
15
ISSUES RESOLVED
USAA Reviews
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Verified Reviewer New ReviewerUSA VERSUS USA BATTLE not different countries!! FIXXXX THIS TIKTOK , was Calling you/ tiktok, this was wrong advertising
Asked me is i was happy with USAA INSURANCE !!??? WHAT , not thanks call me if you wanna know , this crap !!! Dont be afraid 1-90*- ***-**** ! I will be waiting
ID
Location
Montclair, California
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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ID
Cons
- Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
They admitted there was a fraudulent charge on our credit card in a European city - where we were charged twice at 2 different rates for 1 Iris Hotel room. After "Mat" at CEO Services admitted this and said he would look into it further, he called back a day later to say they would do nothing more.
So someone above him told him to do no more. In other words, we were responsible for both the legitimate and the fraudulent charge. We've now completely pulled our savings out of their bank, and are looking for new insurers.
We've been with them for over 40 years, so we aren't making this decision lightly. So sorry to see such a great company turn so bad.