Most helpful review
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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193 comments
#2126800

We agree! My husband and I are both active duty and feel that USAA no longer has our back.

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ID
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution

USAA changed their site to prohibit the use of private secure messages...

USAA has taken away our ability to send a secure private message, instead it always goes to the auto chatbot and then if you need to talk to someone it has you in a queue. If I had time to sit in a bloody line or wait for chat it would be fine, but am overseas and don't want to pay for long distance call, don't havetime to sit and wiat for some obtuse operator to chat with...what a bloody *** USAA has become. I want the ability to send a message, as before, instead of waiting on hold. Get it together !!!
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ID
#3717733 Review #3717733 is a subjective opinion of poster.
Location
New York, New York

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New Reviewer
Horrible service from a once stellar company. 8 year USAF veteran and have been a usaa customer over 15 years. Multiple bank accounts, credit card, multiple previous auto loans, investments, home and auto. Have moved all of my insurance after checking rates elsewhere...
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ID
#3702702 Review #3702702 is a subjective opinion of poster.
Location
Alexandria, Virginia
Cons
  • Will screw you every time

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Verified Reviewer
New Reviewer
A) claims adjuster took a week to call me, was unavailable 4 days a week. Sidenote: if you don't have the discipline to work from home, don't. B) didn't request the police report, told me to do it (it's their job but cool). Once they got it the imbecile on the phone is...
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ID
#3669532 Review #3669532 is a subjective opinion of poster.
Location
Montrose, Colorado
Cons
  • Failure to protect me
  • Pretends not to hear you
  • Refuses to pay legitimate claims
Preferred solution
Getting my settlement would be cool. It wasn't technically a service delivered but is legally mine and withholding it with no intention to provide it is pretty *** up actually.
New Reviewer
USAA - USSA is using an awful 3rd party for roadside assistance
USAA - USSA is using an awful 3rd party for roadside assistance
USAA - USSA is using an awful 3rd party for roadside assistance
USAA - USSA is using an awful 3rd party for roadside assistance
I called roadside assistance to have my car towed to the nearest tire shop, with a flat. The tow truck driver was absolutely clueless as to how to put my car on a flatbed. It's a Prius, not a lowriding sports car!. After telling him several times to put his planks...
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ID
#3647146 Review #3647146 is a subjective opinion of poster.
Location
Garland, Texas
Cons
  • All
  • Worse 3rd party csvc
  • Aweful
Loss
$1000
Preferred solution
Full refund
New Reviewer

USAA has stolen my savings account

My husband passed away on March 5, 2022 he had been a member since 1969. We had been together since 1992 and I was on all of our accounts. We have a trust and wills. Our savings account opened 2012 holds most of our funds. I opened my account and found the savings account missing. USAA claims I had no signature card on file. They refuse to allow me to use my account, its just gone.I now have hired an attorney to fight for me. Im a senior citizen and grieving over my loss. How do I pay for his funeral?

User's recommendation: Be aware of bad practices.

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ID
#3637699 Review #3637699 is a subjective opinion of poster.
Location
Gilbert, Arizona
Loss
$150000
Preferred solution
Release my account

Can not use my credit card ! Decliner yesterday and unable to CALL, EMSI OR CHAT WITH THEM !

I can not use my credit card at my local ATM machine ! Card declined , but over 500 still available on card . Unable to call , email or chat with USAA and I have been a member since 1962 !
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ID
#3625660 Review #3625660 is a subjective opinion of poster.
Location
Charlestown, Saint Paul Charlestown

Unable to reach USAA for declining my credit card !

As above ! My credit card was declined on Moday morning , MEMORIAL DAY AND AM NOW UNABLE TO REACH THEM ABOUT THIS !
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ID
#3625272 Review #3625272 is a subjective opinion of poster.
Location
Charlestown, Saint Paul Charlestown

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New Reviewer

My credit card declined , why ?

My credit card declined at an ATM machine this morning . WHY ? I have over 500 USD AVAILABLE CREDIT !
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ID
#3623203 Review #3623203 is a subjective opinion of poster.
Location
Charlestown, Saint Paul Charlestown
Pros
  • Usaa back in the day
  • Professionalism of people on phone when call with problems
Cons
  • Transferred to oblivion
Preferred solution
Let the company propose a solution

Horrible customer servive

needed roadside assistance and nobody helped. they continued to hang up the phone on me! i ended up doing everything out of pocket. nobody helped in anyway - they put me on hold then hung up after 15 minutes
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ID
#3622811 Review #3622811 is a subjective opinion of poster.
Location
Frankfurt, Hesse
Loss
$300
Preferred solution
Apology

Agent Jackie Johnston is rude

After many, many years with USAA, I am about to make my first claim when I am stuck talking to the rudest, most disrespectful agent imaginable! She is talking down to me and making sarcastic remarks, like where does she get off talking to a loyal customer this way? Loyal no more! After this, Im done with USAA!

User's recommendation: Run!

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ID
#3621535 Review #3621535 is a subjective opinion of poster.
Location
San Antonio, Texas

Question identification

You were absolutely no help to me. Please do not contact me again. Leave me alone Leave me alone Do not contact

User's recommendation: DON’T.

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ID
#3603154 Review #3603154 is a subjective opinion of poster.
Location
Kennewick, Washington

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Verified Reviewer
New Reviewer

Horrible customer service not ADA compliant

Your website is not HANDICAP ACCESSIBLE- to require blind people to have an online account is BS. To require someone who is legally blind who doesnt leave house is BS. Further more to require them to upload documents or get a code on their cell phone is BS. WE have been with USAA for 50 years and the customer service is horrible. It shouldnt take 2 hours to verify identity bc someone doesnt have a pin. Customer service has decreased horriblly last couple years and both my parents and i will be moving all our insurance and cc accounts to someone who actually cares.

User's recommendation: avoid at all costs.

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ID
#3602858 Review #3602858 is a subjective opinion of poster.
Location
Metairie, Louisiana
Service
Usaa Customer Care
Cons
  • Lots
  • Very poor business practices
  • Requires my blind mother to have an online account
Preferred solution
Deliver product or service ordered

Still awaiting an answer from USAA

A representative requested additional info that I did not have access quickly. Called back with pertinent information representative stated that the additional information was not needed .USAA will respond in 3 days. Still waiting

User's recommendation: Good luck.

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ID
#3594539 Review #3594539 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

Don't know me PIN number

Trying to file a homeowners claim, it repeatedly asks for me for my PIN number, every time I say I dont know

User's recommendation: Way to go directly to a human.

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ID
#3569370 Review #3569370 is a subjective opinion of poster.
Location
Denison, Texas
Preferred solution
Be able to talk to a person

Insurance on car

They ask you you ussa Number 12 yes ago plus they give you the run around its not worth it and people military saying they get better rates from other companies that just ashame I rather pay more less hassel
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ID
#3565848 Review #3565848 is a subjective opinion of poster.
Location
Tomball, Texas

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