Most helpful review

USAA Sucks because of CEO Stuart Parker

1.4
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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193 comments
#2126800

We agree! My husband and I are both active duty and feel that USAA no longer has our back.

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#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution

Can deductible be negotiated?

No responses to my question Negotiations re deductible what else is there to say. I want a person to talk

User's recommendation: No response yet.

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#3858227 Review #3858227 is a subjective opinion of poster.
Location
Lutz, Florida

Veterans are not = with USAA

1.0
Recently, we applied for USAA membership specifically for homeowners insurance purposes. We made that clear at the onset of the phone call. After taking all personal info including military service info, ss#, and other personal info. Rep said we qualified for...
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#3850540 Review #3850540 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Add vehicle to insurance

2.5
We have been with USAA for 37 years and over the last couple of years the quality and availability of services has dropped off drastically. Customer service agents are no longer available 24/7. and if they are, it's because we went to the Internet and found 7 different telephone numbers to call in hopes of finding an agent to help us with adding a vehicle to our insurance. And the irony is they can't even insure our new scooter. They've outsourced some vehicle insurance as well. Think it's time to find a new company to work with in the future.D

User's recommendation: Don't be surprised to find out that USAA is losing it's insurance fundamentals.

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#3844618 Review #3844618 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

Do not deserve a single star. They are incapable to resolving issues, with a basic accounting entry

1.0
USAA removed the collision coverage on a brand new vehicle without a full adjustment of the premium and without giving me notice. Discovered the scam when a request for a copy of insurance card be sent dealership needed to have a free loaner vehicle processed was...
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#3801760 Review #3801760 is a subjective opinion of poster.
Location
Orlando, Florida
Cons
  • Incompetence corruption moronic mentality
Preferred solution
Resolve the accounts balances. Have a classroom instructed and experienced accountant address the accounts issue Cease bombarding me with offers of their products and services.

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Verified Reviewer New Reviewer

Check your auto policy asap - you're welcome!

1.0
I strongly recommend everyone reading this with USAA auto insurance review their auto policy immediately. Unbeknownst to me, USAA had modified my coverage during the most recent renewal. They removed my uninsured motorist coverage, but kept the price the same.

User's recommendation: Check your auto policy asap - you're welcome!

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#3801345 Review #3801345 is a subjective opinion of poster.
Pros
  • Value
Cons
  • Sketchy
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

USAA 1-80*-***-**** auto insurance…

1.0
You will lose your mind before your issue will be resolved. Most people just give up. USAA 1-80*-***-**** auto insurance customer service reps are a joke. I can call 5 times and ask to speak to a manager, and all 5 times the customer service reps will tell me their...
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#3797656 Review #3797656 is a subjective opinion of poster.
Pros
  • Have something to do all day
Cons
  • Waste your time
  • Prevent resolution
Preferred solution
Just being able to call customer support, say I need to talk to a manager, and have the agent transfer me instead of changing the subject, distracting for 1/2 an hour, putting me on hold until I hang up.

Homeowner ins

3.7
I am trying to get home owners ins , my address is 11012 Chaucer st New Orleans La 70127 call me at 504-496-****
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#3794809 Review #3794809 is a subjective opinion of poster.
Location
Valdosta, Georgia

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Verified Reviewer New Reviewer

To get my car repaired

I'm not satisfied with the repairs on my car the body work is fine but the drive train is not working up to it's potential
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#3782409 Review #3782409 is a subjective opinion of poster.
Pros
  • At present i feel that there are no pros
Cons
  • Customer service i received
Loss
$465
Preferred solution
My car repaired properly

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Verified Reviewer New Reviewer

I need to speak with a representative

4.0
I had a claim with one of your clients you had my car repaired but I'm not satisfied with the work there's something seriously wrong with the front end

User's recommendation: I will.

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#3782378 Review #3782378 is a subjective opinion of poster.
Pros
  • Used to have agents who could actually help you
  • Good company to deal with
Cons
  • No resolution to my problem with the company
Loss
$466
Preferred solution
Let the company propose a solution

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Verified Reviewer Advanced Reviewer

Been billing my account for nearly 2 years. Had to close checking to stop it

1.0
USAA - Been billing my account for nearly 2 years. Had to close checking to stop it
After rejoining them(they said camper damage was preexisting without ever looking prior?) They increased my bill by 30 percent. Important to note this was the exact time schwab inv bought usaa. So I fired them and hired progressive(another mistake)arvest bank(waltons)...
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#3743592 Review #3743592 is a subjective opinion of poster.
Location
Covington, Kentucky
Pros
  • Charles scwab owns them
Cons
  • Constant disappointment
  • Refuses to pay legitimate claims

USAA changed their site to prohibit the use of private secure messages...

1.0
USAA has taken away our ability to send a secure private message, instead it always goes to the auto chatbot and then if you need to talk to someone it has you in a queue. If I had time to sit in a bloody line or wait for chat it would be fine, but am overseas and don't want to pay for long distance call, don't havetime to sit and wiat for some obtuse operator to chat with...what a bloody *** USAA has become. I want the ability to send a message, as before, instead of waiting on hold. Get it together !!!
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#3717733 Review #3717733 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer New Reviewer

Just a horrible company - will not have your back - ever

1.0
Horrible service from a once stellar company. 8 year USAF veteran and have been a usaa customer over 15 years. Multiple bank accounts, credit card, multiple previous auto loans, investments, home and auto. Have moved all of my insurance after checking rates elsewhere...
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#3702702 Review #3702702 is a subjective opinion of poster.
Location
Alexandria, Virginia
Cons
  • Will screw you every time

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Verified Reviewer New Reviewer

The incompetence was actually impressive.

2.0
A) claims adjuster took a week to call me, was unavailable 4 days a week. Sidenote: if you don't have the discipline to work from home, don't. B) didn't request the police report, told me to do it (it's their job but cool). Once they got it the imbecile on the phone is...
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#3669532 Review #3669532 is a subjective opinion of poster.
Location
Montrose, Colorado
Cons
  • Refuses to pay legitimate claims
  • Failure to protect me
  • Pretends not to hear you
Preferred solution
Getting my settlement would be cool. It wasn't technically a service delivered but is legally mine and withholding it with no intention to provide it is pretty *** up actually.
New Reviewer

USSA is using an awful 3rd party for roadside assistance

1.0
USAA - USSA is using an awful 3rd party for roadside assistance
USAA - USSA is using an awful 3rd party for roadside assistance
USAA - USSA is using an awful 3rd party for roadside assistance
USAA - USSA is using an awful 3rd party for roadside assistance
I called roadside assistance to have my car towed to the nearest tire shop, with a flat. The tow truck driver was absolutely clueless as to how to put my car on a flatbed. It's a Prius, not a lowriding sports car!. After telling him several times to put his planks...
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#3647146 Review #3647146 is a subjective opinion of poster.
Location
Garland, Texas
Cons
  • Terrible 3rd party customer svc
  • Aweful
  • All
Loss
$1000
Preferred solution
Full refund
New Reviewer

USAA has stolen my savings account

1.0
My husband passed away on March 5, 2022 he had been a member since 1969. We had been together since 1992 and I was on all of our accounts. We have a trust and wills. Our savings account opened 2012 holds most of our funds. I opened my account and found the savings account missing. USAA claims I had no signature card on file. They refuse to allow me to use my account, its just gone.I now have hired an attorney to fight for me. Im a senior citizen and grieving over my loss. How do I pay for his funeral?

User's recommendation: Be aware of bad practices.

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#3637699 Review #3637699 is a subjective opinion of poster.
Location
Gilbert, Arizona
Loss
$150000
Preferred solution
Release my account

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