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Disgusted and disappointed with USAA after many years of association purchased a CD and soon after noticed withdrawals from the interest payments, calls to USAA were answered by understanding agents who swore to call me back after investigation of the problem. Never...
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Company wrote 0 private or public responses to the review from 7 minutes ago.
#1423968
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How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...
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Company wrote 0 private or public responses to the review from 5 hours ago.
1.0
Product
I liked
  • Frustrating
I didn't like
  • Horrible experience
  • Lack of compassion
  • Not professional
#1423590
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I have been a member of USAA since 1973. The last couple of years I have had more and more problems with them. Their ads on TV are misleading since they really do not care about the military families. I usually try to talk to a supervisor to correct a problem but all...
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Company wrote 0 private or public responses to the review from Dec 07.
Anonymous
Anonymous

Nonsense post: of course the company is different. Similarly, the USA is different than it was. Try using a local insurance agent. You will not be missed.

Anonymous
Floyd Howsden

I just found this site! Have been a member for 48 years. Like many of you it appears that USAA is not what it used to be. I recently rented a car directly on line through USAA...

#1417472
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I have always been very proud of being a USAA member (48 years now) but I am not proud any more as USAA has turned into another giant organization that does not really care about the individual member but about covering their butts with a never-ending interrogations...
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Company wrote 0 private or public responses to the review from Dec 05.
Anonymous
Anonymous

Canceling insurance can be a big deal based on state regulations. Depends on the state and the lien holder.

2.2
I liked
  • Past 48 years with usaa
I didn't like
  • Dismal expectations for the future with this company
#1416175
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I work for usaa for 18 years 12 as a manager. Usaa wanted me and my unit to use parts made in Taiwan on Member’s vehicles who defended this country against other Foreign Countries. Why So they could save a dollar while they higher ups from USAA drove around in their...
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Company wrote 0 public responses to the review from Dec 02.
Anonymous
Chris 19D

I agree bud. USAA is not the company they used to be... My wife and I have considered leaving for a local bank and different insurance. It might be time especially after heari...

#1412997
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I was rear ended after changing lanes. The other company was very aggressive from the day of the accident which was a Saturday. Did not speak to an assigned USAA adjuster until 4 days later and that was after calling them. USAA had my brother who is not even on the...
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Company wrote 0 private or public responses to the review from Dec 01.
1.0
#1412793
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My wife was driving my truck on I20 when she heard a loud pop and saw smoke, she pulled the vehicle over got out and the beneath the car was on fire. An officer came to the scene called the fire department and left her siting in the car. Road side could not find her...
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Company wrote 0 private or public responses to the review from Nov 29.
OutrageousElk528
OutrageousElk528

Not sure what the poster expects here. Sounds like the vehicle was either low on oil or coolant and the engine locked up and threw a rod. Auto insurance does not cover repairs...

2.0
#1410468
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I recently switched back to USAA for Auto and Homeowners insurance after my previous insurance raised rates. I was quoted a rate that was less than my previous insurer so I switched. I paid the rate they quoted me for two months then my rate went up $40.00 a month....
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Company wrote 0 private or public responses to the review from Nov 28.
h.kitchener
h.kitchener

Get a quote from another insurance company, but this time actually sit down and talk to a local insurance agent, not talk to someone from one of these online companies. Just t...

2.0
#1409891
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They have always been great until an actual claimed was filed on our homeowners policy. That’s why you have insurance for when you actually might need it . USAA is playing games with writing the claim check to include the previous mortgage company. They can see in the...
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Company wrote 0 private or public responses to the review from Nov 26.
1.0
#1408124
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On November 20, 2018 I called and got a (literally stupid) agent by the name Jonathan. To do a simple task of change of address he could not do it. I had to say my address both street address, street name and zip code over four times and he still could not get it....
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Company wrote 0 public responses to the review from Nov 20.
#1404669
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