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Canceled policy with out sending a bill.

1.0
I was sent a cancellation notice. I did not receive a bill just a notice saying I was canceled. This was sent on Saturday and I have not been able to get in touch with anyone to pay my bill.
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#4465167 Review #4465167 is a subjective opinion of poster.
Preferred solution
Someone who I can talk to to pay my insurance

USAA Sucks because of CEO Stuart Parker

1.4
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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194 comments
#2275748

They admitted there was a fraudulent charge on our credit card in a European city - where we were charged twice at 2 different rates for 1 Iris Hotel room. After "Mat" at CEO Services admitted this and said he would look into it further, he called back a day later to say they would do nothing more.

So someone above him told him to do no more. In other words, we were responsible for both the legitimate and the fraudulent charge. We've now completely pulled our savings out of their bank, and are looking for new insurers.

We've been with them for over 40 years, so we aren't making this decision lightly. So sorry to see such a great company turn so bad.

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#827911 Review #827911 is a subjective opinion of poster.
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Nonsense claim handling

1.0
I filled a incident claim December 17, 2022 . An adjuster had my car towed to a unknown location to assess damage in January. No one contacted me , so when I contacted them in February they told me the car was repairable and they were gonna have it towed to a local...
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ID
#4429121 Review #4429121 is a subjective opinion of poster.
Pros
  • Competitive rates
Cons
  • Extremely poor service
Loss
$300
Preferred solution
My vehicle fixed and refund me the insurance premiums I paid for 3 months as my car sir idle with their knowledge

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Verified Reviewer New Reviewer

When one of your drivers hit me

USAA - When one of your drivers hit me
USAA - When one of your drivers hit me
USAA - When one of your drivers hit me
USAA - When one of your drivers hit me
USAA - When one of your drivers hit me
USAA - When one of your drivers hit me
I had no info about this accident that u decided was my fault without even speaking to me I had to get all the info from records at the police station because I was not given any paperwork and its my brand new car thats totaled and I also have an appointment tomorrow afternoon for my lower back this accident was not my fault and I will get a lawyer if need be So if you would like to hear what happened again feel free to call me 907-521-**** and when I have the paperwork from the doctor I will send it right over thank you
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#4372245 Review #4372245 is a subjective opinion of poster.
Location
Kent, Washington

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Verified Reviewer New Reviewer

Failure to pay medical bills,Home care and income reimbursement

1.0
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
USAA - Failure to pay medical bills,Home care and income reimbursement
Update by user Feb 14, 2023

In chronic pain and Struggling to put food on the table my relationship with my wife is Struggling

Update by user Feb 14, 2023

Had to hire a lawyer, which i shouldn't have had to, they are still not trying to resolve the problem

Original review posted by user Feb 14, 2023
I would like to share my experiences with you today my son Dua turns 4...
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#4367824 Review #4367824 is a subjective opinion of poster.
Location
Detroit, Michigan
Cons
  • Unprofessional staff
  • No common courtesy to veteran and their family
Loss
$80000
Preferred solution
Pay medical bills, home care and income reimbursement

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Verified Reviewer New Reviewer

Horrible customer service

1.0
Tried to call USAA Customer Service. Automated phone system would not accept my member number until I had entered the same number 3 times. Then asked for my pin which I had to enter 4 times before it would accept it. It then wanted to text me a code. I was on a land...
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#4419800 Review #4419800 is a subjective opinion of poster.
Pros
  • Car insurance
Cons
  • Horrible customer service
Preferred solution
Apology

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Verified Reviewer New Reviewer

Fraud Department not doing their job

1.6