I was hit by a drunk driver 20 years ago.Drunk driver no insurance, 3rd offense suspended license for him also. USAA was slow to pay even part the claim had to get lawyer against my own insurance company USAA. Filed claim under under insured or no insurance . Car was...Read more
I didn't like
- Useless company need lawyer for claim
I was in an accident in March of last year. I was hit by a USAA insured driver. I was injured and requested a copy of the police / accident report. I made 15 requests over the span of 6 months. USAA uses a 3rd party to provide the reports. USAA then sent me a letter...Read more
Highland Falls, New York
There are still a few employees at USAA like most of us remember, but they are apparently rare and restricted in their involvement - ability to help members. Almost all the people that I had to deal with on my truck accident problem were rude! It was such a radical...Read more
- When they honored military clients
I didn't like
- Lack of compassion
- Customer service is the worst
Usaa - Poor customer care
I have a customer for 17yrs and historically had excellent customer service. However recently dealing with USAA and a total loss has been ***. I’ve received different documents with different payout amounts and the car replacement is a joke!!! needless to say I won’t be getting car insurance again with USAA. They care nothing about you as the consumer.
Usaa - They have no clue....
No wonder our banking system is the worst in the world. They do not have trained employee's and only know two words "I'm sorry". They are idiots and act like they don't trust you with your own money. Don't believe one thing they tell you or their TV commercials are a joke. WARNING WARNING KEEP AWAY FROM THESE PEOPLE i'VE NEVER MET A BUNCH OF CLOWNS LIKE THIS. tHEY CAN'T EVEN ANSWER THEIR OWN QUESTIONS. HAT ELSE CAN I SAY....
Usaa - Poor service
They decide to drop a coverage with out your approval
Usaa member wreck at fault.
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
I have been with USAA since the 1990's. I was always so happy to have membership with them. In the last couple years I just seem to have nightmares with them. Someone hacked my savings account and took out major bucks with an ATM card. Even got the daily ATM limit...Read more
I had an accident feb of 2017, they didn't have any repair facilities in the area. they told me to take it to any shop to get fixed. I found one, however after buying all the parts and the shop working on the car for 4 months, they could not finish working on it. All...Read more
I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...Read more
Wreck happened 7/27/17, big impact on Silverado truck on left wheel AT 50 mph, blew it out, BMW totaled as it went totally under truck and was PULLED OUT. Original estimate was 2,000, then 4,000, then 5,000 then 7,000 then 8900. Took 4 months and two days to fix a 12...Read more
They refunded some money on my mortgage insurance three months before the bill was due. This money was in escrow. They never told me they were doing this and they applied the balance to my car insurance without telling me. There is also no evidence of them doing this...Read more
I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...Read more
I didn't like
- Very poor business practices
- Poor value and polices
If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called...Read more
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