Show reviews that mention
insurance service customer money customer service account car bank claim credit
Filter review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Explore video interviews
Update by user Dec 27, 2020

USAA can look us up if they choose too contact us using USAA #169-**-**Captain Timothy Bell

Update by user Dec 18, 2020

USAA has not tried to contact us.

Original review posted by user Nov 18, 2020
Had a pipe break due to a power outage which flooded our home. All of this was covered by our USAA insurance, but USAA is trying to ignore us...
View full review
2 comments
#1980531

USAA has never tried to contact is what so ever. They are criminals and we suggest everyone run from this criminal company.

View more comments
Featured
ID
#2289976 Review #2289976 is a subjective opinion of poster.
Service
Usaa Homeowners Insurance
Cons
  • Steal from you and ignore your legal claims
  • Being lied to or mislead by their customer service
  • Failure to listen to my issue
Loss
$25000
Preferred solution
Full refund
Most helpful review
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
View full review
178 comments
#1986882

I advise everybody to stay away from USAA Federal Savings bank. This bank is a dishonest scheme, a swindle.

I opened an account in October, deposited money into the account an wired funds into the account.

Today February 24 I haven’t been able to log on via the internet and haven’t received a single statement. When you call ( I called 15 times, each time over an hour wait, listening to their terrible USAA jingle,) the representative will tell you that after review a manager will call you, which never happens.

View more comments
ID
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution

Car insurance

Not a good idea to give feedback I was polite I went with someone else, I was treated like a second class citizen as a military spouse.
View full review
ID
#2437931 Review #2437931 is a subjective opinion of poster.
Location
Derby, Kansas

Cannot get to an agent

tried calling all i get is phone asking questions, the records are wrong do not know why need to talk to an agent
View full review
ID
#2434679 Review #2434679 is a subjective opinion of poster.
Preferred solution
send me an agent to talk to

Auto insurance

I'm not sure of the young lady's name but she was very helpful in my issue was resolved. I think that you should find out who the young lady was that helped me and you should give her knee brace. She was very proper, very nice, very friendly, and very helpful. We need more people like her in the workplace.

User's recommendation: Use USAA.

View full review
ID
#2434345 Review #2434345 is a subjective opinion of poster.
Location
Atlanta, Georgia

Debit card activity

There are some questionable charges on my acct. Would like to physically speak to a representative, dont want to mess with recording!!
View full review
1 comment
#1986472

No one cares...

ID
#2432233 Review #2432233 is a subjective opinion of poster.
Location
Everett, Massachusetts

Company on a massive downhill performance wise.

Still no 1099's issued from Jan - may26,2020 activity after brokerage sale. 9 months to prepare them and nothing! Insurance claims area habitually tells lies. They are no longer the family oriented company they once were. Have been a member for 56 years and they are terrible.

User's recommendation: go somewhere else.

View full review
ID
#2430201 Review #2430201 is a subjective opinion of poster.
Location
Collierville, Tennessee

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer check out our Blog article

Qoute

Not necessarily an issue... I wanted a quote to bundle auto &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; home insurance. Other than excessive hold time, the assistance I received was great!
View full review
ID
#2427771 Review #2427771 is a subjective opinion of poster.
Location
Norwalk, California

Careless Treatment

I called to get a Roadside Assistance tow truck to take my disabled car from Alexandria La to Lafayette Louisiana. This person treated me like a criminal asking me security questions that had nothing to do with accessing my account. She then passed me to a dead end extension where I was disconnected
View full review
ID
#2427520 Review #2427520 is a subjective opinion of poster.
Location
Alexandria, Louisiana
Don't know the persons name maybe Megan anyhow she quickly got my debit card fixed! Only took me about a freaking 45 mins+ to get through 1st I used to be able to look up the # and customer service # would come up and jad to go through your recordings which are...
View full review
ID
#2420448 Review #2420448 is a subjective opinion of poster.

Pissed customer

I can't get into my debit card account , I also cannot call my bank anymore, NO, I have to type why I need help and then it tells me I have to wait 3 to 5 business days for help! This is terrible customer Service!!!! and i dont have a business so I can't even send this damn message!usaa fcu
View full review
ID
#2419453 Review #2419453 is a subjective opinion of poster.
Pros
  • Use to trust them with my money
Cons
  • Customer service is unreachable when you are in trouble
  • Requests ignored
Preferred solution
Fix it now

Latest Question

My account is locked why?

My account is locked and I cant get ahold of anyone i need help

USAA Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Update by user Feb 22

Just received a new bill from USAA for my bundled insurance products and the new layout is very good. So one more issue down.That said, I finally got around to setting up my Victory Capital account in Quicken and was surprised to learn they do not support any of the...

View full review
ID
#2417727 Review #2417727 is a subjective opinion of poster.
Location
Searsport, Maine
Service
Usaa Banking Service
Pros
  • Customer service
Cons
  • Increasing errors and issues
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unethical decision-making

We had a supplemental medicare insurance policy with USAA, donut hole coverage. My wife passed away and they sent a check to me for her unused portion of the insurance. The problem is that they made the check out to her estate. So in order to cash the check, there must be an estate account. This needs to be done through the courts. This means hiring an attorney. It would cost double the check amount to hire the attorney. Why would I do that? They have devised a great way to steal their member's money.

User's recommendation: Do not trust them. VERY unethical.

View full review
2 comments
#1982985

Nope, they REsent me a couple of other much smaller valued checks.

#1982967

They had no other legal choice.

View more comments (1)
ID
#2416328 Review #2416328 is a subjective opinion of poster.
Service
Medicare Health Insurance
Pros
  • Respectful customer service
Cons
  • Them holding my money
Loss
$619
Preferred solution
Let the company propose a solution

Great service

I had some questions concerning my account and Mrs Melanie was extremely helpful. I wish all customers service representatives were as helpful as her. Very knowledgeable and took her time to explain everything to me. Thank Mrs. Melanie. I hope this reaches you.

User's recommendation: Don’t wait if you are looking for the best it is here.

View full review
ID
#2413610 Review #2413610 is a subjective opinion of poster.
Product
Usaa Checking Account

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Been with USAA for over 20 years. They have everything but my mortgage. House, auto, umbrella policies, checking, credit card, investments.. You cannot get anyone on the phone anymore. If you have an issue forget about it. They sold my investments to schwab.. Had an...
View full review
ID
#2411572 Review #2411572 is a subjective opinion of poster.
Product
Usaa Account
Pros
  • Offer a lot in one place
Cons
  • Can not get a human on the phone
  • Customer service is horrible
  • To big to handle members now
Loss
$250
Preferred solution
Apology

Dispute

USAA - Dispute
My truck has been in the shop since December the 17th of 2020, its is now February 6th 2021, I have no vehicle to get back and forth to work. Paid 2 weeks out of pocket for rental, finally had to turn it in. Now they saying sometimes in March before I get my vehicle back. Yes I am pissed off because neither one of you will assist me. I pay my insurance on time , but nobody is for the customer. My deductible has been paid and all. But yet I'm still walking, about to loose my dang job because I'm scambbling to get to work! This is bad customer service if you ask me.AngryAngryAngry

User's recommendation: Find a new insurance company, this is absurd!

View full review
ID
#2409498 Review #2409498 is a subjective opinion of poster.
Location
Louisville, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
USAA used to be all about the customers and service to match. Over the past couple of years they SUCK! Offering fewer products, argumentative and rarely providing solutions but just telling me I'm forced to do what they want. I simply wanted them to consolidate mine...
View full review
ID
#2408597 Review #2408597 is a subjective opinion of poster.
Product
Usaa Joint Checking Account
Pros
  • Convenience of having all accounts with one bank
  • People that were there 4 years ago
  • Usaa back in the day
Cons
  • Very poor business practices
  • Integrity and the customer service of lies and laziness
Preferred solution
Let the company propose a solution