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USAA
Reviews Chart
5.7M
CLAIMED LOSSES
1.6K
TOTAL REVIEWS
330K
PAGE VIEWS
14
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Explore video interviews
Update by user Dec 27, 2020
USAA can look us up if they choose too contact us using USAA #169-**-**Captain Timothy Bell
Update by user Dec 18, 2020
USAA has not tried to contact us.
Original review posted by user Nov 18, 2020
Had a pipe break due to a power outage which flooded our home. All of this was covered by our USAA insurance, but USAA is trying to ignore us...
2 comments
Noemy
#1980531
USAA has never tried to contact is what so ever. They are criminals and we suggest everyone run from this criminal company.
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Featured
ID
Service
Usaa Homeowners Insurance
Cons
- Steal from you and ignore your legal claims
- Being lied to or mislead by their customer service
- Failure to listen to my issue
Loss
$25000
Preferred solution
Full refund
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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178 comments
Curvin
#1986882
I advise everybody to stay away from USAA Federal Savings bank. This bank is a dishonest scheme, a swindle.
I opened an account in October, deposited money into the account an wired funds into the account.
Today February 24 I haven’t been able to log on via the internet and haven’t received a single statement. When you call ( I called 15 times, each time over an hour wait, listening to their terrible USAA jingle,) the representative will tell you that after review a manager will call you, which never happens.
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ID
Service
Usaa Ceo
Cons
- Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
Car insurance
Not a good idea to give feedback I was polite I went with someone else, I was treated like a second class citizen as a military spouse.
ID
Location
Derby, Kansas
Cannot get to an agent
tried calling all i get is phone asking questions, the records are wrong do not know why need to talk to an agent
ID
Preferred solution
send me an agent to talk to
Auto insurance
I'm not sure of the young lady's name but she was very helpful in my issue was resolved. I think that you should find out who the young lady was that helped me and you should give her knee brace. She was very proper, very nice, very friendly, and very helpful. We need more people like her in the workplace.
User's recommendation: Use USAA.
ID
Location
Atlanta, Georgia
Debit card activity
There are some questionable charges on my acct. Would like to physically speak to a representative, dont want to mess with recording!!
1 comment
ID
Location
Everett, Massachusetts
Company on a massive downhill performance wise.
Still no 1099's issued from Jan - may26,2020 activity after brokerage sale. 9 months to prepare them and nothing! Insurance claims area habitually tells lies. They are no longer the family oriented company they once were. Have been a member for 56 years and they are terrible.
User's recommendation: go somewhere else.
ID
Location
Collierville, Tennessee
PissedConsumer.com fights for consumer rights
Qoute
Not necessarily an issue... I wanted a quote to bundle auto &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; home insurance. Other than excessive hold time, the assistance I received was great!
ID
Location
Norwalk, California
Careless Treatment
I called to get a Roadside Assistance tow truck to take my disabled car from Alexandria La to Lafayette Louisiana. This person treated me like a criminal asking me security questions that had nothing to do with accessing my account. She then passed me to a dead end extension where I was disconnected
ID
Location
Alexandria, Louisiana
Don't know the persons name maybe Megan anyhow she quickly got my debit card fixed! Only took me about a freaking 45 mins+ to get through 1st I used to be able to look up the # and customer service # would come up and jad to go through your recordings which are...
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ID
Pissed customer
I can't get into my debit card account , I also cannot call my bank anymore, NO, I have to type why I need help and then it tells me I have to wait 3 to 5 business days for help! This is terrible customer Service!!!! and i dont have a business so I can't even send this damn message!usaa fcu
ID
Pros
- Use to trust them with my money
Cons
- Customer service is unreachable when you are in trouble
- Requests ignored
Preferred solution
Fix it now
Companies Similar to USAA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Feb 22
Just received a new bill from USAA for my bundled insurance products and the new layout is very good. So one more issue down.That said, I finally got around to setting up my Victory Capital account in Quicken and was surprised to learn they do not support any of the...
ID
Location
Searsport, Maine
Service
Usaa Banking Service
Pros
- Customer service
Cons
- Increasing errors and issues
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnethical decision-making
We had a supplemental medicare insurance policy with USAA, donut hole coverage. My wife passed away and they sent a check to me for her unused portion of the insurance. The problem is that they made the check out to her estate. So in order to cash the check, there must be an estate account. This needs to be done through the courts. This means hiring an attorney. It would cost double the check amount to hire the attorney. Why would I do that? They have devised a great way to steal their member's money.
User's recommendation: Do not trust them. VERY unethical.
2 comments
ID
Service
Medicare Health Insurance
Pros
- Respectful customer service
Cons
- Them holding my money
Loss
$619
Preferred solution
Let the company propose a solution
Great service
I had some questions concerning my account and Mrs Melanie was extremely helpful. I wish all customers service representatives were as helpful as her. Very knowledgeable and took her time to explain everything to me. Thank Mrs. Melanie. I hope this reaches you.
User's recommendation: Don’t wait if you are looking for the best it is here.
ID
Product
Usaa Checking Account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Been with USAA for over 20 years. They have everything but my mortgage. House, auto, umbrella policies, checking, credit card, investments.. You cannot get anyone on the phone anymore. If you have an issue forget about it. They sold my investments to schwab.. Had an...
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ID
Product
Usaa Account
Pros
- Offer a lot in one place
Cons
- Can not get a human on the phone
- Customer service is horrible
- To big to handle members now
Loss
$250
Preferred solution
Apology
Dispute
My truck has been in the shop since December the 17th of 2020, its is now February 6th 2021, I have no vehicle to get back and forth to work. Paid 2 weeks out of pocket for rental, finally had to turn it in. Now they saying sometimes in March before I get my vehicle back. Yes I am pissed off because neither one of you will assist me. I pay my insurance on time , but nobody is for the customer. My deductible has been paid and all. But yet I'm still walking, about to loose my dang job because I'm scambbling to get to work! This is bad customer service if you ask me.
User's recommendation: Find a new insurance company, this is absurd!
ID
Location
Louisville, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
USAA used to be all about the customers and service to match. Over the past couple of years they SUCK! Offering fewer products, argumentative and rarely providing solutions but just telling me I'm forced to do what they want. I simply wanted them to consolidate mine...
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ID
Product
Usaa Joint Checking Account
Pros
- Convenience of having all accounts with one bank
- People that were there 4 years ago
- Usaa back in the day
Cons
- Very poor business practices
- Integrity and the customer service of lies and laziness
Preferred solution
Let the company propose a solution
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