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I was hit by a drunk driver 20 years ago.Drunk driver no insurance, 3rd offense suspended license for him also. USAA was slow to pay even part the claim had to get lawyer against my own insurance company USAA. Filed claim under under insured or no insurance . Car was...
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1.8
I didn't like
  • Useless company need lawyer for claim
#1169287
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I was in an accident in March of last year. I was hit by a USAA insured driver. I was injured and requested a copy of the police / accident report. I made 15 requests over the span of 6 months. USAA uses a 3rd party to provide the reports. USAA then sent me a letter...
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Anonymous
Anonymous

Duh! Get the police report from the police department. How tough is that?

1.0
Highland Falls, New York
#1168270
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There are still a few employees at USAA like most of us remember, but they are apparently rare and restricted in their involvement - ability to help members. Almost all the people that I had to deal with on my truck accident problem were rude! It was such a radical...
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Anonymous
Anonymous

Yet another bogus report. Personal feelings from being fired from one of the top companies to work for? -- in fact, usually in the top ten.

2.1
I liked
  • When they honored military clients
I didn't like
  • Lack of compassion
  • Customer service is the worst
#1167875
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Usaa - Poor customer care

Usaa
#1149126
2.1
Details
I have a customer for 17yrs and historically had excellent customer service. However recently dealing with USAA and a total loss has been ***. I’ve received different documents with different payout amounts and the car replacement is a joke!!! needless to say I won’t be getting car insurance again with USAA. They care nothing about you as the consumer.
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Usaa - They have no clue....

Usaa
#1120752
No wonder our banking system is the worst in the world. They do not have trained employee's and only know two words "I'm sorry". They are idiots and act like they don't trust you with your own money. Don't believe one thing they tell you or their TV commercials are a joke. WARNING WARNING KEEP AWAY FROM THESE PEOPLE i'VE NEVER MET A BUNCH OF CLOWNS LIKE THIS. tHEY CAN'T EVEN ANSWER THEIR OWN QUESTIONS. HAT ELSE CAN I SAY....
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Usaa - Poor service

Usaa
#1100263
They decide to drop a coverage with out your approval
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Usaa member wreck at fault.

Usaa
#1040845
1.0
Details
*** active army faggit pulled out in front of me and I couldn't avoid him. Usaa trying to say I'm at 20% at fault as told by witness but doesn't match what he told police. Don't believe in believing police report and don't do a thorough investigation as no law gives the insurance companies the right to change fault or decides who they get to blame.
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
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Website
I have been with USAA since the 1990's. I was always so happy to have membership with them. In the last couple years I just seem to have nightmares with them. Someone hacked my savings account and took out major bucks with an ATM card. Even got the daily ATM limit...
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Anonymous
Just me

No, they do have some crooks. On one occasion the representative I spoke with asked a lot of security questions, but when he came to my account password and security questions...

Anonymous
Anonymous

Sounds like a bogus report to me.

#1166458
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I had an accident feb of 2017, they didn't have any repair facilities in the area. they told me to take it to any shop to get fixed. I found one, however after buying all the parts and the shop working on the car for 4 months, they could not finish working on it. All...
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1.3
#1163347
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I am a 2nd generation US Army Officer. I was a USAA member for 30 years and had every kind of insurance with them. I had a 3 year old truck stolen that USAA insured, my first large claim. Not only did they refuse to cover my loss but intimated that I conspired to have...
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Anonymous
Anonymous

Strange, this has not been my experience. More to this story?? If your claim is correct, you can contact the State Insurance Commission for help.

5.0
#1163123
Reply to reviews
Wreck happened 7/27/17, big impact on Silverado truck on left wheel AT 50 mph, blew it out, BMW totaled as it went totally under truck and was PULLED OUT. Original estimate was 2,000, then 4,000, then 5,000 then 7,000 then 8900. Took 4 months and two days to fix a 12...
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Anonymous
John Springer

Just totaled a Porsche I'm a high line car dealer with 40 years experience. Usaa member 30 years guess what they refuse to tell me the estimate which is going to be $40k accor...

#1158857
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They refunded some money on my mortgage insurance three months before the bill was due. This money was in escrow. They never told me they were doing this and they applied the balance to my car insurance without telling me. There is also no evidence of them doing this...
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1.7
#1158510
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I have been with USAA for 5 years. I filed a claim due to some jewelry going missing. I filed the claim after I attained the insurance and wasn't sure if the claim would pay due to this. When I went online to file the claim I wasn't able to put the correct date in due...
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Anonymous
Anonymous

From their point of view, you look like a criminal.

4.1
I didn't like
  • Very poor business practices
  • Poor value and polices
#1151779
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If you are dual military and you sign up an account with USAA whoever's the first name on there is going to get the account in the end. They have a thing called a "subscribers account" that pays you for your time and accounts with them. During my divorce, my ex called...
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Anonymous
John Springer

Not the same company they were 20 years ago sorry

Anonymous
Anonymous

This account does not amount to much (says a 40-year member of USAA. Ask your judge to adjust the other financials to account for the rip.

2.0
#1149219
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