
USAA
USAA Overview
USAA has 1.9 star rating based on 1071 customer reviews. Consumers are mostly dissatisfied.
55% of users would likely recommend USAA to a friend or colleague.
- Rating Distribution
Pros: What they used to be, How usaa used to operate and care for its members, Can talk to live person.
Cons: Customer service, Horrible customer service, Being treated like a criminal.
USAA has 1.9 star rating based on 1071 customer reviews. Consumers are mostly dissatisfied.
55% of users would likely recommend USAA to a friend or colleague.
- Rating Distribution
Pros: What they used to be, How usaa used to operate and care for its members, Can talk to live person.
Cons: Customer service, Horrible customer service, Being treated like a criminal.67% of users think that USAA should improve its Customer Service.
50% of users say that they won't use USAA in the future for similar services or products.Recent recommendations regarding this business are as follows: "I found cheaper car insurance", "Go find a different company. Better yet, don't even go to USAA at all. They have so many phone lines that you don't to get any satisfaction from any of the ones that answer your call.", "Do not Purchase", "Beware of USAA, do not use them.", "I would definitely recommend USAA to service members".
Most users want USAA to offer a solution to their issues.
Review authors value the most Privacy and Data Security. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI get better car insurance then what the offered
Preferred solution: Better prices on car insurance
User's recommendation: I found cheaper car insurance
USAA Sucks because of CEO Stuart Parker
- Everything after ceo change
Preferred solution: Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnbelievable treatment
- There are a couple of nice people
- Dont keep their word
Preferred solution: Deliver product or service ordered
User's recommendation: Don't deal with usaa
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need to reset my password
Company fixed the issue and I have been provided with apology. It was a very simple case of miscommunication
- Bad customer service
Preferred solution: Some simple tech support
User's recommendation: It's a gamble. Good prices but not worth it if you can't get ahold of anyone

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Sad/Depreesed/Suicidal
- Nice
- Dont care about their own customers during claim process
Preferred solution: Apology
User's recommendation: I cant
USAA denied my fire claim on the basis that they should have never given me a policy from information they withheld from me
Preferred solution: Full refund
User's recommendation: Honor your Policy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |After 33 years of business with USAA auto insurance, they really did us dirty. We owned our Acura valued at $22,000 for one week when a guy totaled. Him at fault. USAA used 3rd party
- Friendly sales people
- Wholesale comp value 3rd party company
- Chaotic process with different person every time
- Request for manager escalation help ignored
Preferred solution: An apology for the process that cheated us!
User's recommendation: research other companies before you assume the rating on USAA is accurate. If you’ve never had a claim with them, you’re in for a big surprise. They use third-party appraisers that have no interest in you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |*** poor, pinheaded approach to customer service.
I've put the entire matter entirely out of my mind. I see no point in dwelling on the past.
The issue with USAA will never be resolved to my satisfaction. To conclude, I will simply never again use USAA nor will I ever recommend USAA to anyone looking for a...
User's recommendation: My advice is to do business with any financial institution other than USAA

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |USAA TAKEN ADVANATAGE OF MILITARY MEMBERS AND THEIR FAMILYS
I am moving my funds to Navy Federal Credit Un. USAA has with in the last 5 years had to pay over 200 million in lawsuits and fines for not paying claims and also mis handling members money.
The entire Board and Executive officers need to be replaced. Wayne Peacock was...
- Have gone or trying to go commercial
Preferred solution: Full refund
User's recommendation: NAVY FED CREDIT UNION IS A BETTER CHOICE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I thought this company would be less expensive since my dad spent his whole life in the Army
User's recommendation: The payments are just as ridiculous as the rest of the insurance companies, maybe even higher.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Regarding my car claim
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |USAA always has a problem
- Low loan percentage
- Everything but loan percentage
Preferred solution: Fix themselves.
User's recommendation: Don't use them until they fix themselves.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Since the last two CEO's USAA has taken a different direction from what it was founded. It changed from Military Officers to Anyone who wants to join and they are trying to be more commerical like.
Wrote to Two VP of Banking at USAA Both of them REFUSE to respond, but SINCE the FACT that USAA was wrong I don't expect an answer.
- Once was a great company to be part of
- Lose money from being sued for not paying claims
Preferred solution: Full refund
User's recommendation: Find a different source to handle your Insurance and Banking needs since it appears that USAA is on the market to be SOLD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Overcharge
Sadly, my cellphone was dying, and was only partially functional. I would get the basic sound that you hear when you answer or dial the phone, but the connection would not be made. I went to the local Spectrum Service Center this afternoon and got the phone...
User's recommendation: Avoid USAA cash machines
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I need to know how to complete a call to USAA

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Verified ReviewerAuto claim
- Easy to access by phone and online
- Poor customer service
Preferred solution: I want my claim money
User's recommendation: Find another insurance company
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ah... I'm just getting started finding out more about USAA.
I'm a vet, have been with for decades... but at the moment they have made it impossible for me to pay of my small charge from them (blocked me for the website where I would pay, for one thing), and refuse to discuss with me (email me with no possible reply, give me phone numbers than never answer).
They have tacked many "fees" on me, place me for collection, and ruined my credit rating. Interesting to know why they went evil on us.
They admitted there was a fraudulent charge on our credit card in a European city - where we were charged twice at 2 different rates for 1 Iris Hotel room. After "Mat" at CEO Services admitted this and said he would look into it further, he called back a day later to say they would do nothing more.
So someone above him told him to do no more. In other words, we were responsible for both the legitimate and the fraudulent charge. We've now completely pulled our savings out of their bank, and are looking for new insurers.
We've been with them for over 40 years, so we aren't making this decision lightly. So sorry to see such a great company turn so bad.
We agree! My husband and I are both active duty and feel that USAA no longer has our back.
Agreed they have there back..to you..your just a number$$$ to them…terrible service and had I my fon stolen, and could not verify for months to take insurance off and claims. And they still were charging me for those.
Notes no cr e dit and items stolen or no longer. Fon verification is bad and hacking…I know personally…it was in the news and the “wired “ magazine…
Sorry to hear brother as a past USAA member, as adisabled older veteran. It’s all the banks agenda!
See the big banks CEO’s etc, resignations during ups and downs like 2008-9 crash and during Trumps presidency, others in the past. Most recently in the past year! And just follow the money. Every Business like Wally World!, Amazon, etc.
They resign(runaway) b4 with there wealth and guaranteed bonuses, when things like the economy change, lije before it crashes, corrects, stock market, “covid”, pandemics, war and so on excuses... all BS and history repeats itself! God bless brother and thank you for your service if it’s appropriate now?...Lita if documents, documentaries, books on this subject. Peace and blessings for you and all affected by this agenda.
Just don’t use them and buy from them?
Hard to do but be prepared like in the military?! Rob
Yep! they grab your premiums but refuses to even send you a copy of your insurance card.
True!
When I post my story, the real USAA will be revealed.
Popcorn time
USAA is replete with arrogant and stupid employees. I was insured by them for fifty years.
Bo more. They lie and steal.