Latest review first
Disgusted and disappointed with USAA after many years of association purchased a CD and soon after noticed withdrawals from the interest payments, calls to USAA were answered by understanding agents who swore to call me back after investigation of the problem. Never...Read more
Company wrote 0 private or public responses to the review from 7 minutes ago.
How can USAA customer have insurance and was totally at fault for claim totaled my 2014 Nissan sentra and once they consider the car is totaled only wanting to allow 3 day car rental for client. 1. USAA has not paid off my finance company 2. no discussion with finance...Read more
Company wrote 0 private or public responses to the review from 5 hours ago.
I have been a member of USAA since 1973. The last couple of years I have had more and more problems with them. Their ads on TV are misleading since they really do not care about the military families. I usually try to talk to a supervisor to correct a problem but all...Read more
Company wrote 0 private or public responses to the review from Dec 07.
I have always been very proud of being a USAA member (48 years now) but I am not proud any more as USAA has turned into another giant organization that does not really care about the individual member but about covering their butts with a never-ending interrogations...Read more
Company wrote 0 private or public responses to the review from Dec 05.
- Past 48 years with usaa
I didn't like
- Dismal expectations for the future with this company
I work for usaa for 18 years 12 as a manager. Usaa wanted me and my unit to use parts made in Taiwan on Member’s vehicles who defended this country against other Foreign Countries. Why So they could save a dollar while they higher ups from USAA drove around in their...Read more
Company wrote 0 public responses to the review from Dec 02.
I was rear ended after changing lanes. The other company was very aggressive from the day of the accident which was a Saturday. Did not speak to an assigned USAA adjuster until 4 days later and that was after calling them. USAA had my brother who is not even on the...Read more
Company wrote 0 private or public responses to the review from Dec 01.
My wife was driving my truck on I20 when she heard a loud pop and saw smoke, she pulled the vehicle over got out and the beneath the car was on fire. An officer came to the scene called the fire department and left her siting in the car. Road side could not find her...Read more
Company wrote 0 private or public responses to the review from Nov 29.
I recently switched back to USAA for Auto and Homeowners insurance after my previous insurance raised rates. I was quoted a rate that was less than my previous insurer so I switched. I paid the rate they quoted me for two months then my rate went up $40.00 a month....Read more
Company wrote 0 private or public responses to the review from Nov 28.
They have always been great until an actual claimed was filed on our homeowners policy. That’s why you have insurance for when you actually might need it . USAA is playing games with writing the claim check to include the previous mortgage company. They can see in the...Read more
Company wrote 0 private or public responses to the review from Nov 26.
On November 20, 2018 I called and got a (literally stupid) agent by the name Jonathan. To do a simple task of change of address he could not do it. I had to say my address both street address, street name and zip code over four times and he still could not get it....Read more
Company wrote 0 public responses to the review from Nov 20.
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