As an Auto Dealer representative I contacted USAA with my client at the desk. We added a vehicle and asked to send the ID card and Insurance binder to the dealership. In 45 minutes I received the ID card. I made 4 additional phone calls after the client left for the...Read more
Usaa - Double Standard
Have USAA Home owners for 10 years never filed a claim. Move to a military retirement community in Florida. USAA passes you of to Security First Home Owners Insurance. However, the retired General Officers n my street in the communiity still retain their USAA direct home owners insurance. They lack values...
Usaa - Fraud charges reversed
I had fraud charges reversed on me. I’m a disabled veteran and can’t afford this nonsense! They are a bunch of thieves!
The loan was processed incorrectly and according to your core values of service, loyalty, honesty and integrity, you are not representing your company in a high standard. The person I spoke with did not provide the correct information about the interest rate and at no...Read more
Did not remove coverage when asked. Two years ago I asked US AA to remove coverage from my vehicle as I was not using it. It wasn’t until recently that I realize my vehicle was still covered. They told me they could not reimburse me because I didn’t catch it in time....Read more
We subpoenaed records from a credit card my husband ran up over 30,000, he was very financially abusive and I was on the card as an autiloruzed user. He never let me see a single statement and I had no way of knowing what he was doing with the money. If I ever changed...Read more
I called about my statement, and adjusted my coverage and was informed it would lower my amount owed by $40.00 per year. Called today and was told it was only lowered by $20.00 per year. I have been with USAA for a number of years and I'm very disappointed in this. The...Read more
My dad was an officer in the u.s. army. Was insured by usaa from 16-28. Very Near fatal car crash in maryville, tn. Unconscious for 45 mins. No cat scan, xray or treatment, left to sleep in the grass outside hospital. Rear end collision 9-11, involving a muslim....Read more
I was told by the USAA adjuster that she would approve my claim for $7,800 due to water streaming down behind tiles in my bathroom tub and through the floor on to the kitchen ceiling and through the kitchen light creating some lovely sparks. Then the adjuster sends out...Read more
I am a retired military veteran and a USAA member for more than 10 years. On April 27th, I got a text message from USAA that my credit card limit had been increased. Later that day, my wife tried to use the card, but it declined. I called the bank to find out why and...Read more
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