Horrible company, they send me emails every week about their military affilate card and some special offers and after a few months i decided why not only to have my credit pulled and a auto decline for "max credit reached with usaa" WHAT? I only have 1 cc with a 6k...Read more
Usaa - Car accident
My husband is a 20 yr retired veteran. We were in a car accident, where a semi-truck hit us.. i was hurt, but had to constantly fight wirh USSA Insurance to pay for my medical. To this date they still haven't paid. I would never recommend this company and the commercials you see on tv, believe me it is FAKE!!!, they don't take care of you...
My one-year experience with USAA turned out to be vastly different than what they depict in their touchy-feely ads. Their call-management system is a vast wasteland of confusing terminology and dead-end prompts. While I have encountered a few of their customer service...Read more
the list is too long for me to write here. A new customer I was promised seamless, timely, competent service which has NOT happened. PLEASE, someone from USAA executive's team contact me, either Stuart Parker CEO or Wayne Peacock, President of Property and Casualty...Read more
I didn't like
- Lack of knowledge
Usaa - Extremely disappointed
13 years of loyalty to have them make an error and instead of fixing it, they penalize me for it.
A bad wind storm came through and totally destroyed part of my deck, When I sent the pictures in they set up for an estimator to come out. The estimator low balled my damage. I never received or saw USAA estimate, I received and email stating my claim was paid and here...Read more
Every time you get off the phone with USAA they tell you “Thank you for trusting USAA.” DON’T. I no longer have any trust in this bank. I have been getting the runaround every time I call in. Back in November my recently divorced ex husband received a payout for a...Read more
My pride and joy is stored for 7 months out of the year mostly until a recent accident that had us down one car leaving my pride and joy as a back up, used the USAA web site to take it out of storage. When the time came 10 days later that we needed to use it i hit an i...Read more
Usaa - The worst
This is the worst insuarance company ever. They were clearly at fault for an accident, which the police report clearly showed, but the adjuster by the name of Kristy Martin nevertheless split the fault. How can one explain this? USAA won't, they just say their way and give no explanation or reasoning behind their solution.
Was in a accident while riding in a cab that was covered by this company on 12/25/2016. We agreed on a settlement on 02/19/2018, still have not received my check and the person handling this claim will not take or return my calls even contacted her supervisor and still...Read more
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