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Usaa - I was left behind

Usaa had all my insurance,credit,and banking,them ford credit undercut them,I got hung up on,then attemped id theft,treated as the criminal. Family stole from me,im the criminal,4000 in fraud,im the criminal,no answer ,8 hrs on the phone,just to get lied to,i took all away,screw these peolle
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1260550
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Until they fix this "internal" policy, DO NOT BANK WITH USAA! Due to illness and a run of bad luck, my three loans and one credit card with USAA went significantly past due. As soon as possible I started working extra jobs totaling 60-80 hours per week to make extra...
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Anonymous
Anonymous

Fail to pay bills, expect collection activities. Duh!

2.6
I didn't like
  • Very poor business practices
  • Having my money stolen by the bank
  • Almost having my immigrant wife deported
#1256741
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This team is specifically set up to help with banking after the loss of a loved one, however they created more problems and difficulties than they have solved. It took four attempts to get a Letter of Instruction completed following the directions of the USAA Survivors...
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#1256642
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USAA customer service isn't...it is indifferent, inept, unskilled, innocently or intentionally. I've searched the web and read other reviews of USAA beginning with the BBB site. Go to BBB and read for yourselves; amazingly uniform complaints. BBB Face page shows [25]...
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Anonymous
Anonymous

Wrong... They are top-rated by independent consumer rating agencies and insurance rating services. And with me, a long-term customer. Are you a disgruntled former employee?

1.0
I liked
  • Customer service they used to have
I didn't like
  • Never resolves issues
  • No resolution to my problem with the company
  • Lied to
#1256105
Reply to reviews
I guess I wasn’t aware of the billing cycle and I made my monthly payment a day early and I was charge with a late payment and defaulted on my loan. I never imagined. Talked to a representative online and I thought my issue was resolved. Not a chance. I received a...
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1.0
#1255734
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Several years ago my account was suddenly frozen without notice. When I asked why, I was told my account had been marked for fraud, but the rep could not see any reason why. That was 12 years ago. Occasionally I try to get this cleared up. Every single time I end up so...
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Anonymous
Anonymous

Wow, just let it go. Why are you asking for frustration?

1.0
I didn't like
  • Abysmally dismal customer service
#1252908
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Don't use USAA home mortgage services! I purchased a home in 2016 using USAA home mortgage services and USAA sold it off to Stearn's Lending who has terrible customer service and record keeping. The payments fluctuate from about every six months and the representatives...
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1.0
I didn't like
  • Usaa mortgage services
#1251809
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My insurance renews in April. I get my new bill and its 40 bucks higher. Call to find out why. Some rude man tells me to "just suck ii up, we need to get our financial losses back from the hurricane, we had to psu out a lot of claims" yeah. Bye bye USAA.
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Anonymous
WhyYouLie

I don’t buy it.While the answer is likely true, that only applies to states affected by the hurricane. Insurance companies can’t balance losses from one state to another.I spe...

1.9
#1248604
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The merchant who scammed me is part of a large network of shell companies and cosmetic store fronts. They are aggressive, high pressure sales people who accost your on the street and lure you into their shop. They do not tell you that there are No Refunds. Moreover,...
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#1242658
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Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Usaa - Claims for damage as a member
Car hit in parking lot. Almost 2 months later and no payment. Rude claims investigators and incompetent claims handlers. Treat you like a criminal while they continue to take my premiums and no coverage evidently. Violated AR state law on notice of claim acceptance or...
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Anonymous
WhyYouLie

Wait so you state no claim acknowledgement but I litereally see 2 letters they sent you the day you filed it in your phone photos.What are you smoking?

Anonymous
jimbo

I have gotten the same experience from USAA

1.0
#1238545
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