Most helpful review

USAA Sucks because of CEO Stuart Parker

1.4
USAA Sucks because of CEO Stuart Parker
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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193 comments
#2126800

We agree! My husband and I are both active duty and feel that USAA no longer has our back.

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ID
#827911 Review #827911 is a subjective opinion of poster.
Service
Usaa Ceo
Cons
  • Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

USAA customer service

I have been a member of USAA since 1965. When USAA insurance was restricted to officers only the quality of the customer service was excellent. The quality of the customer service declined significantly when membership was opened to all ranks. The high quality customer...
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#4015883 Review #4015883 is a subjective opinion of poster.
Preferred solution
Apology

This company is the worst. Have been a customer for 8 years. never left a balance on the Visa card. Started charging interest on account before due date. Carried a balance of

1.0
This company is the worst. Have been a customer for 8 years. never left a balance on the Visa card. Started charging interest on account before due date. Carried a balance of $92.00. Made a purchase middle of the month $3200.00. They charged$ 31.00. Interest Didnt even get the current bill .would not credit the $31.00. How is it fair to a Vietnam Veteran or anyone else Ill be closing this account and any other..

User's recommendation: Not Veteran friendly.

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#3987340 Review #3987340 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer New Reviewer

Still unable to get into my account

I have called over 10 times. I went to USAA verify and put in my new phone number and uploaded my ID and it accepted it and said someone will call me in two to three business days I have not received a call from USAA at my new number 469-926-**** this has been over a...
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#3981958 Review #3981958 is a subjective opinion of poster.
Location
Bellevue, Washington

Problem persists with no reaction from USAA despite my calls, faxes and emails.

2.3
Moved a vehicle coveage from one policy to another after cancelling one. Bills keep coming for the first policy with no recognition of the policy change.

User's recommendation: Good luck getting a human being who can comprehend and solve your problem.

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#3977162 Review #3977162 is a subjective opinion of poster.
Location
Harrisonburg, Virginia

Customer service

2.0
Terrible customer service. Cannot get to a human being after wasting MUCH TIME on hold! No other options to contact them.
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#3962733 Review #3962733 is a subjective opinion of poster.
Location
Chicago, Illinois

Recent Customer Service

3.4
I had a minor claim when my Bike Rack hit my garage door and bent it in 2020. I just found out that USAA reported it as an accident the CA DMV which caused me a Point whic I turn allowed USAA to hike my premiums. When I researched it I could only find resources that that said insurance companies do NOT report it DMVs. Bewildered and Disappointed.
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#3946786 Review #3946786 is a subjective opinion of poster.
Location
Los Angeles, California

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New Checking account with USAA Bank

1.0
New Checking account with USAA Bank
Very disappointed with USAABank Services. Took me several Weeks to to order my DD214 Military Discharge Documents to send in to finish account setup. 3 weeks for my checking account debit card to arrive by usps mail. I get a portion of my work thru department of labor...
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#3940212 Review #3940212 is a subjective opinion of poster.
Cons
  • Long depositing account holds and false verification system
Loss
$4
Preferred solution
Full refund

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USAA refused to cover claim from a burglary

We have been with USAA for 27 years and the first theft claim we had they denied the claim. The claim denial is based on the fact that our bikes that were stolen have pedal assist. USAA claims that pedal assist bikes Aka E-Bikes are motorized vehicles and are therefore...
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#3916416 Review #3916416 is a subjective opinion of poster.
Location
Denver, Colorado
Pros
  • World wide coverage
Cons
  • Not trustworthy
Loss
$3800
Preferred solution
My claim approved

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Verified Reviewer New Reviewer

Lousy customer service

This company only cares about your money after 38 yrs Im finished Im canceling everything insurance, banking, homeowners, jewelry,credit cards

User's recommendation: Go elsewhere.

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#3905134 Review #3905134 is a subjective opinion of poster.
Cons
  • Terrible customer service
Loss
$15300
Preferred solution
Reimbursement for damages caused by insurance company vendor

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Verified Reviewer New Reviewer

No support

2.6
I require a Bank account in Thailand, to open the account the Thai Bank requires USAA to provide info to them via the swift financial messaging system. Every bank in the world uses swift. The Thai Bank emailed me the form with the swift address, there is nothing...
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#3893367 Review #3893367 is a subjective opinion of poster.
Location
Ewa Beach, Hawaii
Pros
  • Some good services such as ease to transfer mony
Cons
  • Poor customer support
Preferred solution
Send the required form to BangkokBank

Cannot log in to USAA.Com.

We have been trying for two days to log in to USAA.com and cannot do so. It will not accept our password. We have tried over and over again.My name is Ronald Woerl. ID#04958****. Can you help? Thank you. Email woerls@***.net
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#3885969 Review #3885969 is a subjective opinion of poster.
Location
Fort Walton Beach, Florida

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I am a Vietnam 100% disabled Vet I called USAA for a quote and y’all was higher then any other quotes I got!

1.0
The quote I got from USAA was Ludacris it was no help for me at all higher then any other quote I got I was shocked
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#3860715 Review #3860715 is a subjective opinion of poster.
Location
Albany, Georgia
New Reviewer

Can deductible be negotiated?

No responses to my question Negotiations re deductible what else is there to say. I want a person to talk

User's recommendation: No response yet.

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#3858227 Review #3858227 is a subjective opinion of poster.
Location
Lutz, Florida

Veterans are not = with USAA

1.0
Recently, we applied for USAA membership specifically for homeowners insurance purposes. We made that clear at the onset of the phone call. After taking all personal info including military service info, ss#, and other personal info. Rep said we qualified for...
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#3850540 Review #3850540 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Add vehicle to insurance

2.5
We have been with USAA for 37 years and over the last couple of years the quality and availability of services has dropped off drastically. Customer service agents are no longer available 24/7. and if they are, it's because we went to the Internet and found 7 different telephone numbers to call in hopes of finding an agent to help us with adding a vehicle to our insurance. And the irony is they can't even insure our new scooter. They've outsourced some vehicle insurance as well. Think it's time to find a new company to work with in the future.D

User's recommendation: Don't be surprised to find out that USAA is losing it's insurance fundamentals.

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#3844618 Review #3844618 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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