USAA Reviews and Complaints
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Most Helpful
Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. No service, all greed. They left me in the dust when I needed them most. This kind of stuff never happened under the direction of the last CEO. They used to be like a brother to me. ...
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130 comments
I'm going after USAA for a flood claim where they cheated us and allowed their contractors to steal our items. If any of you would like to join me in showing all the members that this is not the company it once was and now filled with criminals who take your money and when you have a claim they pay you pennies on the dollar and police themselves so they don't have to make a fair settlement contact me at 817-929-5203 Timothy Bell
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Review
Service
Cons
- Everything after ceo change
Reason of review
Damaged or defective
Loss
$100000
Preferred solution
Let the company propose a solution
USAA in Las Vegas, Nevada - Not What Its all Cracked up to be!
USAA started off good until we had an auto accident which we were hit from behind on high impact! They are HOBBILE in paying for our proven pain and suffering. Their Medpay is truly like snail mail. We should have stayed with State Farm....
Review
Reason of review
Bad quality
I always liked USAA the things they claim Military values and honorable employees. Well don’t believe the commercials. My wife and I decided to relocate our family from Minnesota to South Carolina the biggest reason was weather!! Obviously. Well I decided rather than...
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2 comments
I urge you to contact contact the federal trade commission and look up consumer protection lawyers not personal injury lawyers they don’t know about consumer law so definitely look up consumer protection attorney’s and contact your local attorney general’s office
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Review
Service
Pros
- Actual customer service people are great
Cons
- Do not care about people
Reason of review
Bad quality
Loss
$4000
Preferred solution
Full refund
Tags
A deer jumped across the road and damaged my hood and grill. I had read negative reviews about USAA totaling cars and paying only a portion of the replacement value so I called first and talked with a representative. The rep assured me that I could withdraw the claim...
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Review
Service
Pros
- When they honored military clients
Cons
- Did not resove issue
- No rational answers to reasonable questions
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
USAA in Elgin, Oklahoma - Poor insurance
A few years ago i filed a home claim on my roof that allowed snow in and melted in my attic and ruined my inside ceiling. Not only did usaa deny the claim, they doubled both my home and auto insurance. Do not trust usaa to treat service members fairly.
Review
Service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
nothing they can do at this point to make it right
USAA in Commerce Township, Michigan - Ripped us off
USAA is an expensive, over-rated rip off. We have been members for over 30 years. My daughter had her first accident. On an icy road, she slip into a pole. No exaggeration here: my premium double because, and I quote: "She is your daughter, so you and her BOTH get surcharged." Crooks. We are leaving USAA by end of this week. I don't see how they get the ratings they do. They DO NOT have a personal, caring touch for their customers. And to think, I've been with them for over 30 years, and my father in law served in the armed forces. Very sad.
USAA in Tampa, Florida - Stupidity
Ill never go back now. I was told by Pauline on sept 04 at 942 am et that i had a check being sent to me at my new address and i checked the mail ever since. Then i called just now and was told the people who sent the check sent it to my old address. I updated the address last month, but evidently there's people who dont care, so they'll never have to worry about me coming back. N9w i have to wait until oct 1 to get it.
Review
All three of my vehicles total loss due to hit and run driver. USAA claims they cant do anything to help until they get police report to confirm which is against state and case law; furthermore, they offer zero medical assistance for injury until confirmation of police...
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1 comment
So, get them the police report!
Left USAA for better coverage
We left USAA after 19 years of coverage. We watched are premium increase over 300% of the past ten years without a claim to house and car. We’re paying for all the bad risk the USAA is taking on!! Moved our homeowners policy back to an HO8 policy which USAA stoped writing on 2012 cause it the highest coverage limits available in the industry. Also, waiting our subscriber savings account for $9800 from USAA!!
1 comment
Review
USAA - Proof of insurance
Ashley very promptly sent an email
Review
Service
Pros
- Prompt service
Reason of review
Good customer service
This is the worst and stupidest bank I have ever seen...I AM DONE WITH IT!!! I have been making phone calls from my new number for the past 2 weeks and 2 weeks later; they detected fradulant activity because I called from a different number in the past.I can call from...
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1 comment
Get a local credit union.
Review
Service
Cons
- Customer service
- Inept
- Being hung up on
Reason of review
Access/ activation issues
Tags
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I left them this year they refused to cover an accident and kept jacking up the premiums when for aging cars. When asked why they blamed it on credit.
After seven years I started shopping and cut my premiums by half.
This company is taking advantage of service men and women by stating they will look after our interest. I really disappointing in both their commercialization and interested in serving veterans.