Benicia, California
Not resolved
1.5
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If you believe their commercials your in for a very rude awakening when you need them.

First no one from USAA has ever addressed my husband by his rank. Minor complaint but still a lie they tell on their commercials.

Second after our son was in a very serious accident no one asked if he was alright in a way that made us feel their reason for asking was concern for him.

We were asked what injuries were going to be involved in the claim. Concern for him NO WAY concern for what they might have to pay out absolutely.

Third if you think they are going to fight for you wow are you mistaken. You had better place cameras that record around your vehicle from every angle because even a case where the person who hit you then ran from the accident and even admitted to police they were at fault can take it to arbitration and you will be out money. USAA will then make you want to vomit defending how they could so poorly prepare what was sent to the arbitrator that a no fault decision was the result.

If you expect them to act ethically or attempt to make it right you are delusional.

As for no other company being able to get you lower rates that’s also a big fat lie.

Look around another company will do just as little for you for less.

They suck you in telling you how much they care for and about you because your a veteran. Truth be told they care about nothing other than the holy dollar and how many of those they can take from you.

I don’t know why it’s at all surprising just another way veterans aren’t taken care of in this country.

Product or Service Mentioned: Auto Owners Insurance Claim.

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