State: North Carolina Clear all filters (44 of 1299 reviews match)
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1.7
Details
I gave them 14 years of service when i finally needed their help with an accident they tried to help the other party involved in accident with medical billing but wouldn’t help me. On top of this when i got into another small accident they cancelled and wouldn’t assist...
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2 comments
Anonymous
#1538051

I am not an auto adjuster, but I don't believe an auto insurance policy covers medical costs for the party who buys it. They will cover the injured party damaged auto and/or m...

Review
#1317416 Review #1317416 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I been a USAA member for 8 years and never had been accused of any fraud. In June of 2014 my debit card was stolen and used at Fort Bragg, North Carolina. Once I saw my card was being used in another state for charges I didn't make I called USAA and canceled the card....
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13 comments
SmarmyElephantShrew822
#1692440

My home was burglarized in Nov 2018, 5 months later USAA DENIED my claim, claimed fraud, shut down all 6 of my accounts. I filed using my PPV insurance to try and recover at l...

Review
#576359 Review #576359 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$9000
Preferred solution
Let the company propose a solution
Been member over 30 years. Applied for mortgage for a simple 80,000 townhome as we are downsizing. Got very quick pre approval, great terms, great customer service. Once it was turned over to next person, went downhill in a couple of days. Condescending, asked for...
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2 comments
Anonymous
#1230404

Yup. File with CFPB.

Review
#930307 Review #930307 is a subjective opinion of poster.
Reason of review
Problems with payment

Usaa Customer Care Review

1.0
Details
Worst customer service ever, this guys are a joke.
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Review
#900772 Review #900772 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
It's sad that the app developers have to deal with this rant about how pissed off at the bank itself. Everything was fine before I activated this chip card (I was pretty much forced to from USAA deactivating my old one) ever since I activated this card I've had...
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1 comment
Anonymous
#1184537

More lies about USAA, an outstanding company. Please disregard this post.

Review
#881513 Review #881513 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Three days ago I looked at my account and realized that someone had done a transer of over $2100 from my Checking and Savings account. I immediately called USAA and asked the Rep to place a lock on my account as there was a couple of hundred dollars left in my account....
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Review
#862699 Review #862699 is a subjective opinion of poster.
Cons
  • Using comparable quotes to justify not paying for losses
  • Being treated like a criminal
Reason of review
Fraud
Loss
$2200
Preferred solution
Full refund

Usaa Account Review

1.0
Details
Accounts got fraud and they are closing my accounts and not doing business with me anymore for something I couldn't control! Prob worst experience ever and I can't get any of my money till 30 days! In the military and have no access to what I earned !
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Review
#867666 Review #867666 is a subjective opinion of poster.
3.0
Details
We've been with USAA for close to 20 years now. My son hit a deer last week and the car had front damage (hood, right front light). The car is completely driveable, just need to replace the above parts (I don't know what's going on inside, but from I see, there is...
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1 comment
Anonymous
#1077214

I don't think the car shop can hold the car if there isn't a mechanics hold/lien which usually requests work to be done and a bill which is due. I have would threatened to cal...

Review
#745454 Review #745454 is a subjective opinion of poster.
Cons
  • Lost me as a 20-year long customer
  • Time to look at other companies
  • Awefull
Reason of review
Poor customer service
Loss
$3690
Preferred solution
I need to see the estimate what is exactly damaged, how much you were quoted, etc., so I could make an educated decision of what to do here.

Usaa Customer Care Review

2.2
Details
Usaa has the WORST customer service department. They are rude, accusatory, under educated on insurance matters, and unable to assist with issues. Do not work with this company; I never will again.
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Review
#802369 Review #802369 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts

Usaa Auto Insurance Review

1.0
Details
USAA is a terrible bank!! they have terrible customer service and plus money comes up missing out of your account and then the reperestatives don't know *** they are talking about they are trained very poorly I wouldn't wish this trash *** bank on my worse enemy I have a open lawsuit again them now and I will win! never trust your money with any USAA bank branches in warning you now.
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Review
#776370 Review #776370 is a subjective opinion of poster.
Reason of review
Problems with payment