State: North Carolina Clear all filters (50 of 1329 reviews match)
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Left USAA for better coverage

1.0
Details
We left USAA after 19 years of coverage. We watched are premium increase over 300% of the past ten years without a claim to house and car. We’re paying for all the bad risk the USAA is taking on!! Moved our homeowners policy back to an HO8 policy which USAA stoped writing on 2012 cause it the highest coverage limits available in the industry. Also, waiting our subscriber savings account for $9800 from USAA!!
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1 comment
Anonymous
#1748535

I left them this year they refused to cover an accident and kept jacking up the premiums when for aging cars. When asked why they blamed it on credit.

After seven years I started shopping and cut my premiums by half.

This company is taking advantage of service men and women by stating they will look after our interest. I really disappointing in both their commercialization and interested in serving veterans.

Review
#1649883 Review #1649883 is a subjective opinion of poster.

USAA in Fayetteville, North Carolina - Accident

A fender bender, hit in the rear by the other driver. Gave me an answer that we both were contributing. Huh?? I had the right of way. I believe they came to that conclusion to avoid giving my deductible and having the work to go after the other insurance company for additional charges. I will change insurance companies. All that BS about veterans and working for you. Blah,Blah, typical greedy business. Has nothing to do withstanding up for veterans.
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Review
#1570636 Review #1570636 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1600
Preferred solution
Full refund
On November 20, 2018 I called and got a (literally stupid) agent by the name Jonathan. To do a simple task of change of address he could not do it. I had to say my address both street address, street name and zip code over four times and he still could not get it....
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Review
#1404669 Review #1404669 is a subjective opinion of poster.
Reason of review
Poor customer service
1.1
Details
My car was in an accident the same day they towed my car to their partner shop (Big Mistake) I haven’t seen my car since and a week later after me calling and asking about my car some adjuster calls me and tells me they don’t think the damage under my hood was caused...
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Review
#1361544 Review #1361544 is a subjective opinion of poster.
Reason of review
Problems with payment
1.7
Details
I gave them 14 years of service when i finally needed their help with an accident they tried to help the other party involved in accident with medical billing but wouldn’t help me. On top of this when i got into another small accident they cancelled and wouldn’t assist...
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2 comments
Anonymous
#1538051

I am not an auto adjuster, but I don't believe an auto insurance policy covers medical costs for the party who buys it. They will cover the injured party damaged auto and/or medical, if their insured party is liable, they generally will cover their own parties damaged vehicle and uninsured motorists if the other party is at fault and doesn't have insurance or enough insurance.

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Review
#1317416 Review #1317416 is a subjective opinion of poster.
Reason of review
Poor customer service
Been member over 30 years. Applied for mortgage for a simple 80,000 townhome as we are downsizing. Got very quick pre approval, great terms, great customer service. Once it was turned over to next person, went downhill in a couple of days. Condescending, asked for...
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2 comments
Anonymous
#1230404

Yup. File with CFPB.

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Review
#930307 Review #930307 is a subjective opinion of poster.
Reason of review
Problems with payment

Usaa Customer Care Review

1.0
Details
Worst customer service ever, this guys are a joke.
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Review
#900772 Review #900772 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
It's sad that the app developers have to deal with this rant about how pissed off at the bank itself. Everything was fine before I activated this chip card (I was pretty much forced to from USAA deactivating my old one) ever since I activated this card I've had...
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1 comment
Anonymous
#1184537

More lies about USAA, an outstanding company. Please disregard this post.

Review
#881513 Review #881513 is a subjective opinion of poster.
Reason of review
Poor customer service

Usaa Account Review

1.0
Details
Accounts got fraud and they are closing my accounts and not doing business with me anymore for something I couldn't control! Prob worst experience ever and I can't get any of my money till 30 days! In the military and have no access to what I earned !
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Review
#867666 Review #867666 is a subjective opinion of poster.

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
1.0
Details
Three days ago I looked at my account and realized that someone had done a transer of over $2100 from my Checking and Savings account. I immediately called USAA and asked the Rep to place a lock on my account as there was a couple of hundred dollars left in my account....
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Review
#862699 Review #862699 is a subjective opinion of poster.
Cons
  • Using comparable quotes to justify not paying for losses
  • Being treated like a criminal
Reason of review
Fraud
Loss
$2200
Preferred solution
Full refund