I recently contacted USAA to remove myself from my ex-wife’s credit card accounts, which are in her name and SSN (I’m just an authorized user). I was told you cannot do it without her contacting you or the representative recommended hiring a lawyer if she won’t remove me.
Are you kidding? The card were opened with her SSN, in her name.
How come I could do this with Discover Card, American Express, and Chase? USAA is (usually) the pinnacle of customer service and is supposed to be ahead of all these other companies when its customers are concerned.
It is dissapointing that I have no control over something that affects my credit report, and that USAA is unwilling to help, due to an archaic policy.
Please reconsider revising this policy. If other credit card issuers can do this, so can you.
Product or Service Mentioned: Usaa Credit Card.
Reason of review: Poor customer service.
Monetary Loss: $25000.
Preferred solution: Remove me from her credit cards.