State: New York Clear all filters (25 of 1329 reviews match)
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1.0
Details
I was in an accident in March of last year. I was hit by a USAA insured driver. I was injured and requested a copy of the police / accident report. I made 15 requests over the span of 6 months. USAA uses a 3rd party to provide the reports. USAA then sent me a letter...
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1 comment
Anonymous
#1417955

Duh! Get the police report from the police department. How tough is that?

Review
#1168270 Review #1168270 is a subjective opinion of poster.
Reason of review
Order processing issue
1.4
Details
After being with USAA for 14 years, I will be leaving them next week. they no longer care about the customer and have shown that to me several times. recently one of my checks from work was put on a hold for no reason other than I made more than they were used to...
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1 comment
Anonymous
#1359808

Strange, I have not found this to be the case. I agree that you should have a local, small bank or better yet, a credit union.

Review
#1086374 Review #1086374 is a subjective opinion of poster.
Service
Reason of review
Order processing issue
1.0
Details
A once loyal USAA customer, I realize now that I was blinded by their loyalty to military and there families. I called with a simple question in regards to my auto policy. Do to the lack of knowledge and mis information I had escalated my concern because USAA...
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1 comment
Anonymous
#1221052

I'd love to know what your "simple question" was.

Review
#928198 Review #928198 is a subjective opinion of poster.
Reason of review
Poor customer service

Usaa Homeowners Insurance Review from New York, New York

1.9
Details
Worst Ins to deal with. I had a house fire and lost just about everything. They paid to repair my house 3 months later. When it was completed the would not issue any funds to me to purchase items lost. Until i webr out and bought new items yben submitted reciepts. Im not sure how most people are but i dont usually have that amount of money to replace everything that was lost. Im fighting it out with them now. What a huge disappointment.
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Review
#892500 Review #892500 is a subjective opinion of poster.
Reason of review
Problems with payment

Usaa Auto Insurance Review

1.6
Details
USAA advised me to remove my car rental policy since I had a second vehicle to save money. I didn't get the second car after all. I asked to return my policy I had an an accident and guess what my rental won't be covered aftet 13 years of having that coverage. No big surprise that conversation was not recorded according to USAA of me asking to put back on my rental.
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Review
#869435 Review #869435 is a subjective opinion of poster.
Cons
  • Lack of knowledge
  • Paying for auto injury confusion to screw up claim
Reason of review
Not as described/ advertised

Usaa Mortgage Review

1.0
Details
Horrible that they dont do more to help members
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Review
#764116 Review #764116 is a subjective opinion of poster.
Reason of review
Poor customer service

Usaa - Auto Insurance Review from New York, New York

1.0
Details
My wife called to set us up with an insurance plan. She also helped her father set up an account. Through the process, her father had his registration and licence revoked and both her and I received letters from the NYS Dmv that our cars, covered on a current plan, are no longer covered. This is in fact terribly flash. Even further, my wife hasn't been refunded the money for the 1 day and then cancelled in over a month. One word, terrible experience!
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Review
#747095 Review #747095 is a subjective opinion of poster.
Reason of review
Order processing issue

Usaa - Claim Review from New York, New York

Usaa is a false advertising they say there for military and their families but that is a lie my grandfather was killed in WWII received the bronze star but my mother and I were not eligible also my father served in the navy was honorably discharged when he passed two years ago got full military honors burial but again was told I was not eligible. They are a complete fake when they say they are there for military families don't believe them
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Review
#731451 Review #731451 is a subjective opinion of poster.
Service
Reason of review
Not as described/ advertised
Here's my experience with USAA insurance. We joined USAA about three years ago (homeowners and four vehicles). But as the months went by, we noticed that our insurance rates were steadily rising. I called them for an explanation and was told the increase was due to...
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1 comment
Anonymous
#1023205

I hear you. I am getting disgusted with USAA.

They used their plumber on my water leak and he overcharged and messed up the job and it leaked within 2 years causing another $6,000 in damages and USAA left me to deal with their recommended plumber. I am fed up after over 40 years with them.

Review
#686195 Review #686195 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts
I've had Usaa for over 25 yrs. House and car. Always been super happy, had some financial problems and filed chapter 13 two yrs ago. A usaa credit card was part of the repayment plan but the creditors have to file, apparently USAA didn't ... they were told. Someone...
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Review
#670956 Review #670956 is a subjective opinion of poster.
Reason of review
Poor customer service