State: New Mexico City: Albuquerque Product: Usaa Auto Claim Clear all filters (1 of 101 reviews match)
filters
State:
City:
Product:
1.0
Details
After paying premiums for years, the first time I have a minor accident ($1800 damage), the company referred a 'negotiator' to my claim and sent me a check for $700 after saying they'd waive my deductible.Their claims reps are rude, unresponsive and not at all customer...
View full review
1 comment
Anonymous
#1227598

The largest insurance companies have now moved to online claim processes. The use of photos and a detailed estimate is the standard resource for handling claims.

These companies are laying off field claim representatives by the thousands. Technology has taken over and they have no plans to slow down this practice. It is saving them millions of dollars.

In your case, I would bet the body shop's estimate included new parts or replacement of parts.

The insurance company only agreed to used parts and/or repair of damage, rather than full replacement. Again, now standard practice.

The reps aren't going to bend on this and they don't need to put a highly paid estimator into the field to see what a series of photos and a professional estimate will tell them.

This decision has nothing to do with your career or service.

It has everything to do with managing their costs.

Review
#935123 Review #935123 is a subjective opinion of poster.
Service
Usaa Auto Claim
Cons
  • Being hung up on
  • Employees unwillingness to help
Reason of review
Poor customer service
Loss
$1829
Preferred solution
Deliver product or service ordered
Tags
  • Bad Usaa
  • Thieves Scammers
  • Poor Company Ethics

Contact USAA Customer Service

Mailing Address:
USAA
9800 Fredericksburg Road
San Antonio, Texas 78288
United States
Phone:
(800) 531-6095
All USAA Contacts