State: New Mexico City: Albuquerque Product: Usaa Auto Claim Clear all filters (1 of 101 reviews match)
After paying premiums for years, the first time I have a minor accident ($1800 damage), the company referred a 'negotiator' to my claim and sent me a check for $700 after saying they'd waive my deductible.Their claims reps are rude, unresponsive and not at all customer...
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The largest insurance companies have now moved to online claim processes. The use of photos and a detailed estimate is the standard resource for handling claims.

These companies are laying off field claim representatives by the thousands. Technology has taken over and they have no plans to slow down this practice. It is saving them millions of dollars.

In your case, I would bet the body shop's estimate included new parts or replacement of parts.

The insurance company only agreed to used parts and/or repair of damage, rather than full replacement. Again, now standard practice.

The reps aren't going to bend on this and they don't need to put a highly paid estimator into the field to see what a series of photos and a professional estimate will tell them.

This decision has nothing to do with your career or service.

It has everything to do with managing their costs.

#935123 Review #935123 is a subjective opinion of poster.
Usaa Auto Claim
  • Being hung up on
  • Employees unwillingness to help
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
  • Bad Usaa
  • Thieves Scammers
  • Poor Company Ethics

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