State: New Jersey City: Plainsboro Center Product: Usaa Banking Service Clear all filters (1 of 56 reviews match)
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USAA in Plainsboro Center, New Jersey - The bank held money that I desparately needed

I deposited a check for $4000 dollars that I desparately needed and they held a portion of the funds. They wouldn't stop processing the check or lift the hold for five days. I even tried talking to their "Executive Resolutions Team" which turned out to be another person that just wasn't willing to help me. Had I known that they would have held my money, I would never have depsoited it with them. I'll just tell everyone that ever asks about military banking to never go through USAA. Congratulations USAA. I talk to a lot of people every year. Tootles.
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2 comments
Anonymous
#634563

Its common to hold checks. Just because you have the "I Want it now" Mentality, doesn't mean its right.

Show some patience and don't put yourself into deliberate financial trouble. :roll

nikalseyn
#589685

Many decades ago I used USAA while in the military. However, customer service got so bad that I finally went elsewhere.

They are no longer the first choice of knowing military personnel. Just don't go with Bank Of America. JP Morgan Chase is good for military members.

That being said: holding checks is very common and perfectly reasonable.

The bank needs to verify that the check is good and the funds available before they give you the money. What happens if they give you $4K and it turns out the check bounces?

You would have the bank's money and they would have to take you and whomever to court to try and recoup their loss. You are wrong on this one.

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Review
#372811 Review #372811 is a subjective opinion of poster.
Service
Usaa Banking Service
Loss
$423

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