June 24, 2018
I am making a formal complaint about a claim I have with USAA Auto Insurance Company.
On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL.
The drive of the other vehicle was charged with running a red light and was insured by USAA. No charges were made against me.
USAA was notified by both parties on that day and USAA reported to that they would handle the claim.
Since that phone call, I have tried contacting USAA several times and left several messages, and they have not returned my calls. They have neither sent a claim adjuster to review the damages nor have they made an offer to repair the damages. My out of pocket costs for the repairs will be $9,200 when the repairs are completed. I have been without a car for over a month.
USAA should not be allowed to sell insurance in the state of Florida.
Thomas F. Riley
(I am a veteran)
Reason of review: Poor customer service.
Monetary Loss: $9200.
Preferred solution: Pay for the car repairs.
I didn't like: Failure to process claim and return phone calls.