The mortgage processor has not communicated on a regular basis for this process. He does not answer emails or phone calls.
No one seems to find any of this a problem. They did not tell me I needed a dd214 until a crucual time in the loan then I had to pay $80 out of my pocket to expedite it. Expediting it takes 10-15 business days!
Total waste of my funds. Not sure I'll hang onto USAA as I am apparently not a concern for them.
Product or Service Mentioned: Usaa Mortgage.
Reason of review: Poor customer service.
Monetary Loss: $79.
Preferred solution: I want someone to communicate with me that is not the current the mortgage processor! Give my acct to someone I can trust.!.
USAA Pros: Very polite customer service.